Ola Cabs / ANI Technologies Complaints & Reviews

About 2 weeks back my ola account was blocked suddenly. I was able to login into my account prior to the day it was blocked. And I hadnt even made any bookings in that week. I raised a ticket through the App (Ticket[protected] and wrote to them asking for the reason it was blocked and in what way did I violate Ola terms and condition. Till date they havent been able to resolve or answer my query.

The distance traveled was shown as 8+km whereas the actual distance is less than 4km.So for traveling less than four km, I was charged 122 rs.

The auto driver blamed it on the system and asked to pay the extra money.As I always pay using Ola money and the amount was more than that in my wallet, it in fact caused other associated inconvenience as I hardly had any lower denomination notes.

To recheck the route I took Ola auto on the return trip and the distance came to only 3.3 km and the rate was only Rs.29/ .This was based on the offer running then and it could be 29/- rs only if the distance was less than 4km.

Am attaching both the screenshots of the onward and return trips receipts.

I have mailed multiple times and there wasn't any response from Ola customer support.

I booked share cab in the evening on 23rd March.The driver arrived at a place away from my location.I called and asked him to come to the location I had put.This stupid came after insisting and started blaming me instead.He was very arrogant, rude, pathetic person.This manner-less guy was unnecessarily trying to argue with me.He stopped the ride in between within just a minute of starting.I have been charged for the ride which hasn't been completed.I was unsafe and threatened.I need my money back.Deposit it asap.This was the worst experience of my life.Ola driver talking shamelessly like this to a female customer is disgusting.Take strict action against him.Awaiting for your reply to know the status of my money and punishment to this guy.
Driver name-Hitesh Dharpure
Car-White Indica MH12KN3920

I want to post about a mischievous behavior of one ola cab driver in Hanmakonda, near Warangal. I am from Hyderabad. I booked a ola cab when I went to Hanmakonda. The details of the cab are given below. Unfortunately I forgot my sunglasses in that cab and the cab driver asked me to transfer courier charges of 240 rupees which I transferred to his account. Since then he is not picking up my call. Its been many days he is not responding to my calls. When I call from other numbers, he is just giving some excuse or other. As he has received courier charges from me, he should courier my sunglass. I have written multiple times to Ola support, but that driver is still giving various excuses and not sending my sunglasses. Ola team is not listening to this and not taking any action against the driver.

CRN :[protected]
Cab Number : AP36 TV 1136 [Indica]
Cab Driver Name: Rajesh Poshala

Sir
I was travelling with my family on dated 28 oct 2016 and i booked ola cab at 2114 hours but cab driver refuse to go under ola cab and he said he will go personally and will take 250 for it. So i cancel the trip and go another mode in night. I complaint regarding this but no action taken. On dated 02/11/2016 again i reached hazrat nizamuddin railway station with my family in night and i booked ola cab three times, this time cab driver cancelled the booking. Due to this i had to wait about 45 minutes in railway station and go by auto. I telephonically complaint with ola customer care but they said sorry only and they are helpless.
Ir you can feel a person who is travelling with his family travelling in night and sure he will go home safely in night with the best taxi service in city like ola, uber but he faces these type of problems how he feel that time
When i travelled today, ola add rs 50 cancellation charges and i pay rs 50 extra.
When i cancel the booking they charge rs 50 per cancellation but when the driver cancel the booking they said only sorry and waste my time and harass the customer.
I want the compensation for these type of harassment and take strict action against the ola cab.
Thanking you.
Regard.
Mahipal singh bhandari
[protected]@gmail.com

On 19 March 2017, I booked a ride by OLA cab in Secunderabad- Telengana State, from my telephone no. [protected]. The trip covered a distance of about 3 Km. from Srila Heihts- East Marredpally to St. Anthony church, Mettuguda (Near Metro Station). I was shown a fare of Rs.65 for the trip, which I duly paid on reaching destination. I have earlier travelled by Uber and OLA cabs between the same points and the fare now shown and charged is well within the range of fares on those occasions. An email I received from OLA cabs too showed the same fare. However, soon after I went into my apartment, the cab driver approached me claiming that the fare was Rs. 96 instead of Rs. 65 charged, and I was made to pay additional Rs. 31 under protest. I find the fare charged is exorbitant and the way it is collected is most irregular. I sent an SMS to phone no. [protected] (as given in OLA website) on the same day i.e. 19 March 2017, but it remained unanswered till date. This has badly shaken my confidence in OLA service, and it will be impossible for me
to utilise their services anymore, much less recommend to others.

Hi,

Yesterday I had booked for an Ola auto. When I was nearing my drop location, the driver told that his phone is switched off and I need to pay cash as he cannot deduct through Ola money. But an hour, I got a message stating that ola money has also been deducted. Hence I have been charged twice. I would like to refund my Ola money as I have paid him cash.

Travelled in Olacab, fromGokul toad Hubli to Sbi colny Dharwad 23 kms.Rate mentioned was 8rs per km . estimation was Rs247to257. But billed for 439/_ almost double.As I was not in good health I just PSID without veryfing details . I have emsiled a complaint to Olacab but no response. IMy request is to review the bill and refund excess amount collected.

I hired a ola cab this mrg to drop me at chandler nagar ghaziabad from my residence shalimar garden extn-2, ghaziabad. The bill came to Rs139 but the driver demanded Rs[protected] Rs extra) and had to pay it since I was to hurry to my fixed appointment. I took the cab at 10.32 hrs it was a prime sad an and the corn nbr is[protected]. Can you kindly look into it ans take necessary action.

Thanks and regards

Lakshmi krishnan plot nbr b73, mahagun appts-1, shalimar garden extn 2, sahibabad, ghaziabad ( mob nbr [protected])

1. The transport company OLA forces us to use only "OLA SHARE" though it has other options like micro & Mini. WE are ready to take Micro/Mini, but OLA company is intentionaly disabling it from accessing
2. Transporting by share is not as per the rule, as it should go through the main route and it can slight vary from the main route. But it is deviating very far from the main route into intemediate lanes to pick up other persons
which is very time consuming.

So, I booked Ola share today 23, march 2017 at 7:55 am from Hiranandani Estate Thane to Malad West (Infinity Mall). At this time, it takes around 50-55 mins everyday to reach.

When the cab reached my place around 8:01 am, I hopped in and provided OTP to start my ride. There were already 2 people travelling, so I asked about their drop location. Both were travelling to Chandivali, which is 1 hour from my place and completely in opposite direction from my work place (Malad west). That would mean travelling extra an hour and then take 50 mins route to reach my office location. So instead of total travel time of 50-55 mins, I would end up travelling nearly 2 hours !! How fair is that???

I complaint to driver to let me get down, and cancel my ride. He said I would need to lodge complain with Ola; as it was Ola's mistake for matching the route.

I got down and complaint to Ola, they provided me complain ticket of 40476697 and agreed of the bad match, but wrote that its cause of google map. and refused to refund the amount.

I spent 300 INR in ola share ride without taking the ride. And OLA completely disagreed to refund my amount. That would mean Ola will have authority to just match people in share with any route that they could think of, take money and either drop people 1 hour late than expected travel time or eat up the money if traveler gets down out of frustration.

Adding pics to display time taken between stops from Google map. SO everyone can see how weird the cab was matched.

I ordered for an ola auto at 10.15pm in nagpur, pratap nagar area on 22/03/2017.
I chose an option of ola money in payment section. Your driver refused to come giving reason that he doesn't want ola money rather he wants cash. We ordered another auto. But afterwards this previous guy called multiple times and started abusing us.
If I am going to get this kind of response from your drivers i won't prefer ola from now onwards.
It will be good if you take strict action against this driver.
Driver name: Saheb Lal Gupta

I booked a OLA cab today evening. The driver called me and informed that he would take a long time, though the time to reach our place at booking showed only 4 Mins. He called once again and asked me to cancel which I refused. He then asked me for the OTP number telling that he would cancel it which I gave without suspecting any foul play. Immediately I get a bill for Rs. 76 for cancellation. This is a new technique perhaps by either OLA or their driver. Ultimately the consumer gets chated.

Bad experience today. We booked shared cab and accidentally selected only 1 Person instead of 2. Still cab driver boarded 2, we appreciated one way however after 2 KM from pickup point driver asking us to leave the cab and pay 230 charges.
We called customer care but no help from custome support as well, really bad experience. Need to ban on Ola or other such companies who are earning money with fraud and people's are suffering. ... specially it's problematic for ladies. Need to take action l. I will be submitting case in grahak Manch

We have used OLA cabs so many times and traveled very comfort. But Yesterday i.e 21-Mar-2017, i have booked OLA cab in share to travel from Miyapur Signal, Bachupally Road to Mayuri Nagar, Miyapur - Hyderabad. As we are not able to give exact Apartment name in search criteria, we will give as Mayuri Nagar. Usually the navigation to driver shows till entrance of that area but later to reach our exact destination it will be half kilo meter more and we will guide driver to take to that location and as it is share if the other person also still have to go inside they use to go in that way. But yesterday driver argued and make me to get down at the entrance area where the navigation is showing and told him so many times as this is the problem with search criteria he didn't agree and refused to drop me at the exact location. So, i have to get down there and went by walk. Actually from Miyapur to place where he dropped is exactly not less than 2km but paid Rs50 and even reached home. Please take action regarding the issue. Didn't like the driver's attitude first and his response. Not able to reach call center number atleast to talk with them. Tried for almost 20 min.

Driver Name: Shaik Jani Miya
Number: [protected]
Vehicle No: AP28TV6824
OTP enetered Yesterday for this is 1314 and paid Rs 50.

I was heading towards my office IBM India Private Limited from Bhumkar chowk in Pune in an ola share. But the route which ola maps show for my destination is wrong, as through that route the guards don't allow me to get inside the premises. I asked the driver to take the correct route to my office. He started arguing with me and misbehaving with me. Then in the route he was taking me to, the guards did not allow me to enter the gate of my office due to some company policies. He dropped me in the middle and not at my destination. Could you please let me know why this is happening repeatedly. Please correct your route in Ola maps as it always shows wrong direction.

Apart from this, at first he also denied coming for the pickup saying that he is 15 to 20 min away from my location. I asked him to cancel the ride so that I can book a new one. He denied that too and then came in just 5 min to my location. After getting into the car, as soon as he started the trip, he demanded me to give him rating 5. I told that my friend booked for me, then he started shouting at me that he will turn off the AC and all. You people always lie and don't want to give ratings.
This behavior of your driver is not at all tolerable. Please take any action regarding this or i will have to lodge an FIR in the police station regarding this.
In between the driver called the drivers care number and the lady on the other side of the phone did not talk properly, she was very rude to me.

Date of the incident: 22nd March, 2017
Time of the incident: 10:20 AM
Booked from: Shilpa kumari
Driver details:
Sandeep Laygude
[protected]
MH12NB2571

Thanks,
Priyanka Goel
[protected]@gmail.com
[protected]

I had booked an ola share express ride with 2 seats and my drop location was malad(west) marve road. I was sharing the ride with a passenger whose drop location was dindosi the complete opposite direction from my drop point. I just want to say if the passengers are having different routes please do not give the share. Because of this i got half an hour for my college. On that particular day i called the helpline number and told about the inconvenience i faced and that person told me "half an hours slight difference is there" i have not seen this half hour difference in any of the ola share conditions. The person said it will revert to the inconvenience caused but no action is taken yet.

I had booked an ola cab from electronic city, phase 1, Dmart, it was an ola micro.My drop point was neeladri nagar.And I am an old customer of ola.Riding ola in regular interval.The driver did not came at the exact pick up point and he arrived at a different point and that was far away from the pick up point, so I had to cancel the cab because I was in hurry.But then the cab driver called from different no.After cancellation I ignored the call, but he was calling from different mobile numbers, and atlast I picked up the call.Then he used some very bad slangs, those were just showing of inhumanity.He used some hindi slang indicating my sister which were brutal and sexually abusive and rape molestation related and he also used various other slangs.And for God's sake this is the last time for me with ola.In future I will never book an ola cab.I am attaching driver's details according to truecaller details.

My Ola money account was blocked and I have not been able to transfer my balance to another number or pay any bills. I lodged a complaint no 351842 from my registered e-mail on 20/3/17 and complaint no 354581 on 21/3/17 but the answer provided by Mr Vinay that "Ola Money refill transactions are lesser than the P2P amount transferred. Hence, automatically the option to transfer the money is disabled."
This response is highly discrimatory and not understood why we cannot use our own money. I request through your forum that Ola money should immediately unblock my account

I Dilip N Bhure having mobile No [protected] twice booked ola share Cab but no one turned i talk to they mobile and convey them where i am standing which is showing in ola map also please inquire why the didn’t come i am give details of both the booking at 13:31 hours ola share booking no OSN[protected] Driver Name Mohad Bahrul Islam ( [protected]) Silver WagonR MH 02EH 2481
Booking No 2:- Booking No. OSN[protected]Driver Name Mahesh Ramchandra Chavare ( MO [protected]) Car No MH 47 C 8841 Grey Ertiga
You can check from your map where my mobile lactate and your great drivers were roaming.