Ola Cabs / ANI Technologies Complaints & Reviews

Ticket 38731888 already raised with ola and no actions taken since 2 weeks

I was picked up from bangalore international airport early morning and i needed to reach banashankari and i fell asleep... But guess what the driver has not gone through the city and decided to take some outer ring road which is 3 times the longer distance and moreover he stopped half way and left me stranded

I still had the curtosey to pay him rs 500 as i had reached half way and left the place but apparently ola has billed me 800 for this nonsense and i was told by customer care that i have to clear the dues to use ola... They told me they will raise a ticket number 38731888, and i will get a call back and that i will be refunded my full amount as the driver did not drop me to my place

But guess what, i have cleared the dues and ola is yet to resolve the issue after having said they will resolve the ticket in 48 hours.. Its been 2 weeks now

Scammer company alert...

My account has been blocked by ola permanently.. I am not. Interested in reactivating it, but need to know the reason why such a. Treatment, what offence have i done.

I have been writting, calling and sending tweets but they are only giving a. Word, that your account has been blocked bcause of violation.. I have asked several times, this word is making me feel guilty and criminal. Can you confirm what sort of violation.

They are arrigant and not ready to advice any reason. I am not a terrorist, nor a theif, nor i am, a fraud.

To,

The concerned authority,
Ola.

Dear all,

Greetings for the day.

This email is to draw your kind attention to the unnecessary harassment suffered by me due to you.

My mother is seriously ill and i need to take her for treatment. I selected your ride twice but simply denied from your end because of location tracing problem. I asked but service was denied.

More over in this hard time, you charged rs. 50/- per cancelation. What a disgraceful service from your end.

Is this the way you carry out ola's reputation?

Below given canceled rides details:
1) mini: crn[protected]
2) mini: crn[protected]

Hope a positive response from your end.

Thanks & regards.
Mrs. G. Dasray

Dear Ola Team,

i am a regular Ola customer, my email id [protected]@yahoo.com
You have launched Ola Auto in Indore but the behaviour of most of drivers you have hired is very unproffesional.
The ask for extra money and i have travelled with some drunk Ola Auto drivers also.
Suggest to please keep good drivers and check their backround also, i will not be travelling with any Ola Auto from today onwards.
Thanks

I took a ride from dwarka sector 22 to Janak puri and my calculated fare was 66 rupees which was to be deducted from my ola money ( ola wallet ) . The drivers's name is Anil Kumar and he charged me in cash also my money was deducted form my wallet . So i want my refund of 60 rupees.. and i request ola service to take a Strict action against the driver Anil Kumar

Previously your team member told me a refund of 14 will be initiated and refund will be as Ola Money. Now you are telling no refund? Moreover why I will not be aware of the breakup of my journey? Because you have charged more that why I need a breakup to verify the details. Please respond at your earliest.

But why it is INR 14 also ? Base fare 35, distance 3km (approx) and time 7 minutes. So 35+(3*6)+(7*1.5)= 63.5 + taxes 6 INR approx its near to INR 70. So why are u charging INR 75 may i know for the ride?

Please resolve my issue as soon as possible.

Hi ola team,

I am sumathi. I have used your ola cab service on 16/03/2017 to travel from gachibowli to satyanagar, kothapet, hyderabad.

My registered phone number:[protected]

Osn number:[protected].

Time 2:30 pm

Driver : vijender singh

Share: silver etios

We have lost the luggage in the cab and noticed after getting down from the car.

If possible you please check with this person if he had find something.

I am filing police complaint on this and get my lost valuables immediately.

If possible i need the people address or number of the people who got in to the car when we are travelling and who shared ride with us.

I checked with the driver who could not help and also we checked with ola support are not able to help on this.

I can give you the person osn details who shared cab with us osn[protected]:37 picked at pullareddy, begumpet, hyderabad.

I want to escalate this with ola team also so that i can get my things.

Please help me on this as soon as possible.

Regards,

Sumathi

On 15/03/2017 I booked a OLA cab (Mini . CRN:[protected] for starting my journey at 04.30 PM. I received a message at around 04.30 that the car is arriving, with OTP and driver's name Umesh Shaw. But after a few minutes the ride was cancelled by the driver himself. I contacted the customer care of OLA only to know that the driver has cancelled the ride. As a result of the cancellation at the driver's whim I had to suffer a lot of harassment. What is the redressal of my harassment?

Goutam Dutta
[protected]

Hi,

I am using Ola Service from many days & was happy with it.

Yesterday I book a cab for my father in law nearly around 10.45am from Dandekar Pool(Pune) to Baner. I called the driver after booking. Details are as follows.

Name:Sandeep Dhanke

Car: Mini Grey Go MH 12 NX 1082

CRN[protected]

I called him to tell him pick up point, i asked him once he reach to that location give me a call so that my father in law will step out of home & same time i will give OTP to you, he said u give me his no & OTP so that tour may get cancel.
I was busy in puja at my home so i msg him so, after some time i checked the status of the car, it was showing my ride is started, i immediately call the driver, he said he is on his way to pick up point & may be because of network error its showing like that. Still i was tracking him, i saw in maps that he is on shivaji nagar( which is 5-6kms from the pick up point) & he was going exactly opposite to the pick point, Again i called him. This time he didn't pick up the call & after my call he immediately stopped the billing n charged me 96Rs(from my Ola Money). Without using his service he charged me. I want refund as well as explanation for this pathetic service.

His mobile no: [protected]

Today, i travelled in ola cab ref. OSN[protected]. I got a message that I have to pay rs.146 and even the driver told i have to pay in cash and so I paid the money. But the same money sas deducted from my ola money also. Do please arrange for crediting the money back to me. It is wrong to collect the money twice i.e through cash as well as from my ola money
Ref [protected]

I took a ride from Mumbai Airport (Domestic) to Belapur Navi Mumbai on Mar 10... Close to 30 KM, CRN[protected]. I was billed INR 1127.00 almost 3 times than expected ride charges.

I took almost same KM ride (Airoli, Mumbai to Airport) after 2 days from Uber and that cost me only INR 326.00.

They are saying that they charged the Dynamic Pricing from me on that day, but i didn't get any such intimation at the time of booking.

Mobile no. Used for booking cabs: [protected] and of my cousin.
I bookeda taxi from my appartment - aftab to avadi chennai on 12.3.17 at about 10-45 and estimate showed was rs.450 whereas i was charged only 420/- on return booking at about 3-30 p. M. The same day the estimate came as 450 and was charged 530/- on 13.3.17 at about 3-30 p. M. I booked for journey from avadi to aftab through my cousin and i was charged rs.630/- again today i booked a taxi from aftab to airport which was estimated as 120/- but i opted an auto thinking less amount. But he charged rs.200/- why such enormous difference and where will i claim the difference

Overall experience of ride with ola is quite ok but last two time driver take extra charge 50rs from me.

Details of ride as follow

1. Today 02:28 am₹157
Mini•crn [protected]

2. Sat, mar 11, 05:08 pm₹158
Prime sedan•crn[protected]

By saying extra luggage (5 bags), and you book a mini car so take 50 rs

& second one

By saying, i have not getting new pick up from your destination, take extra 50 rs. My home is 8 km far away from bus station so you must pay 50 rs extra other wise i cant proceed ride.

I have no any second option in both case. So please revert me is that ok? Is that included in your policy that if destination is far away from bus station then need to charge extra? Or if customer use dickey of car then also pay extra charge while booking mini car and received sedan?

Hope your team reply soon.

Today I booked a cab from my residence to work place in Gurgaon (CRN[protected] at 9:27 AM - Prime Play - White Swift Dzire. The drivers name is Ashok Kumar. After accepting the trip, I called the driver to update him of my location. He asked me how I was paying and I had funds in my Ola Money account and advised him of the same. He insisted on getting payment in cash but I told him that the funds can be deducted from my Ola Money account. He assured me of being at the pick up location and after 10 minutes, this driver cancelled the ride without even informing me. This is unprofessional conduct and the driver must be penalised for such conduct.

On 13th March, 17 I face a very disappointing experience with ola cabs in Kolkata. I booked an 'Ola Share' and the booking (OSN[protected] was confirmed immediately. When I call the driver, he was 3 minutes away from my location and he told me that it will take 20 minutes to reach. As my was a little ill that day, I decided to wait in stead of looking for anything other. But surprisingly I noticed that the cab is moving away from my location and after a few minutes the riding countdown started and the booking was cancelled automatically. And I did not get any Ola Cab in the next 20 minutes and had to board on a bus.
It is very surprising to see such a behaviour from OLA drivers and after this disappointing experience OLA will never be my first choice ehen I will be in hurry and I will recommend people not to use OLA, there are many other cab services which serves better a lot.

This is to inform you that today I booked Ola cab from vile parle east till Vakola. Its a distance of 5 km and cab charged me INR 230 which is way very expensive
I want justification on the fare rates. I am complaining on the above as I travelled in last week from vile parle to Lilavati hospital twice by Ola cabs and fare was around INR 180 to 200.
Kindly explain.

Hit and run by Ola cab no.KA 03 AC 2441 to my Innova on Mysore Road around 7 pm on 13 th march 2017 near Bidadi innovative city junction my contact no. [protected] over speed driving by Ola cab driver I was travelling to mysore after medical check up to my 78 year old mother we tried to stop him but he drove rashly towards innovative film city never stopped the car hit from behind total bumper is damaged

I need to lodge a complaint against a driver for cancelling ride with no reasons and misbehaving with women using slang languages. He refused to come to the location first and when we reached to him he cancelled the ride without telling any reason and started yelling and became abusive .. I am writing this complaint on behalf of my brother. I would request you to take proper action against those arrogant and abusive driver. I have taken the pic of that cab no .. hope it could help you to short out these type of inappropriate behaviour which is not tolerable by the way .. thanking you

Sat Mar 11, 10:48am Auto KRN[protected]. Ola Auto charged me Rs 82 from Zelus Physiotherapy Clinic Devarachikanahalli to Nandi Deepa Apt Nobo Nagar.
I am going there daily from Mar 6, and the ola auto charges are Rs 42 or Rs 43 only. You may check my account. [protected]@gmail.com [protected].
please verify and arrange to refund Rs 40 which was the excess charge.
Raghunathan S

Dear Ola Team,

This is informed you that I had booked Ola on 4.3.2017 where there was transaction issue MRP: 99/- of ola pass on Android Application and my account got debited Rs.99/- for ola pass but ola pass not received on the same day due to transaction failure. Now, I didn't received my debited amount till dated on my account. Hence I'm requesting to the crediting my account as soon as possible.

Regards
Malini Roy Choudhury

Required Details:
[protected][protected]
Debited Date:04-Mar-2017
TO TRANSFER :INB ANI Technologies Private
Ref:[protected]IGAAXEHKP8
MRP:99.00