Ola Cabs / ANI Technologies Complaints & Reviews

I am a regular traveller using ola share from Thakur village to powai. Previous experience has been that co-passengers route falls on same route while booked on ola share. Today, due to technical reason both are on exactly opposite direction and showing a drop time of 1.50 hrs. I contacted ola customer care to inform the inconvenience but the representative was not able to understand my query. In fact I am being told in the near future & for comfortability I shud book micro or mini and avoid using ola share. I was asking to cancel this ride & do not deduct any charges but it didn't happened. Moreover, I am recommended by driver to get down near by location & find suitable mode for my destination. Ridiculous overall customer experience!!

Regards
Vinod
[protected]

Date of incident 05.03.2017
Sir
We are residence of Kolathur Sarojini Nagar, today (05.03.2017) we return puzhuthivakkam Hindu Colony 1st main road to kolathur at about 09.15 pm at that time OLA cab fare states Rs.349 we started journey from puzhithivakkam, hindu colony to kolathur, after getting down from the car, the car driver shows the fare Rs.1, 100. In this regard we talked to Office they also insists give Rs.1, 100. We says at time of booking they shows only Rs.349/- but they told only sorry and they told pay the Rs.1, 100, this is premium time sunday. After discuss OLA office staff through phone but not fruitful. This is unfare trade practice. Whether OLA will take necessary action in this regard.
With regards
V S Suresh
Advocate
[protected]

I have been overcharged on a OLA shared trip. Also they are not giving any breakup of the bill. I traveled on 28feb on same route on individual booking and the amount charged is same as shared. Also when asked about breakup they refuse to give any breakup. The support team speaks rudely and asks me to directly file a complaint or fill a lawsuit if I want to.

I travelled through OLA CAB against CRN[protected] from Mansarover Park Delhi-110032 to Ghazipur Delhi-110091 and back to Mansarover Park in OLA Rental Cab. In my invoice Rs 300/= levied as State/MCD charges. In this context I would like to inform that my destination and home location both are in Delhi. No where we crossed through GT road toll point and Koshambi toll point. Please get refunded Rs 300/ as charged in excess.

Please delete my number [protected] & [protected] I don't want this service please do the needful asap I don't understand why ola cabs sendinr me messages if I don't want their services they have registered me from my both my mobile and I am getting this message during my work which is so irritating because I have to communicate with my clients via messages and in between my important official work I am getting ola cab messages

What is the exact cost of ola cab.
Why you are giveing wrong statements to the public by advertising per km. 3/- ed today I have taken cab from you it's hardly 40kms distance up and down but you are charged 982/-rs this is really too much of cost this is not foreign country this is our India why you are cheating public like this you are broken my heart by your cost seriously I have to go consumer court I need from call or reply from you who will respond for my loss I want my amount reasonable cost take give my amount returned

I am unsatisfied with the Auto Driver.. I booked the Auto on 27-Feb to reach contonment Railway station. he took more than 11 km from home which is in Murgeshpalya.. Also, I have paid full amount by cash and Ola money.. I told him to use my ola money.. But he asked me to pay full amount. So, i have paid full amount by cash.. I just checked my old amount the amount is zero balance.

The Driver name is Devaraj., . H Auto Number KRN[protected]

Yesterday (02.03.2016) I have sent my friend by OLA Cabs.
Booking referance was OSN38228209.

I had sufficiant amount in OLA money, but the driver has been collected the money (Rs.321)from my friend and my OLA money also deducted.

Today I called the Customor services and reporting about this problem, but the person (His name is Asiz) said that they cant refund the money back. I asked to transfer the call to his senior, but he said that he could not.

When I ask about Mr.Asiz said that their company is act like mediator. They do not consider customer satisfaction and all.

Really its a fraud services and do any thing for money

I have the details of a auto driver who misbehaved seriously in the wake of having his own leisure time.I am seriously gonna take action against this behaviour. I am lodging a complaint against the auto driver whose details are mubasheer and no. is [protected]. I want to make sure that no one should cross these kind of auto drivers. If you want me to go to higher authorities I will.

Driver didn't accept ola money and asked me to pay in cash so i said that i will cancel the ride and register a complaint about you.
He very blatantly said OK OK do it like he didn't even care .
If you are gonna keep hiring drivers like this and resolve our complaints then how are we supposed to feel safe in your cabs.
When they don't have any fear of complaints how are we supposed to feel safe.
They will do what ever they will want and we can' t do anything.

When I booked the Ola cab, he came and argued that he'll not travel, the registration no. is not matching. He simply refused to travel, and took his car away. Due to that I had to cancel my travel and as a result a message came to me saying the, Rs 50 (extra) will be charged on my next ride. You must consult with the driver directly...

THE DRIVER AND CANCELATION DETAILS :
Your ride with Parsuram Malik (OD33E7810) has been cancelled. We apologize for the inconvenience.

THE EXTRA CHARGES :
Rs. 50 will be charged on your next ride as cancellation fee. If you are charged incorrectly, go to support section on app and claim a refund.

I need a serious justification for this incident.
Waiting for a quick reply.

Dear Sir,
i dont understand what types of driver are there in Ola Cab, yesterday i booked ride CRN number CRN[protected], we had bus booking from anand Rao Circle at 8:30 pm, when i called to driver he was telling to cancel the ride as Its very Far, then i told ok i will cancel by giveng comment Driver Denied duty Then he started abusing me so many Bad words he used, i am so much angry and disappointed, he was telling he have my location he will come to my home to hit me. what type of gundas are there in your OLA Cabs, i will Do legal police complaint on him, and i think its my last Ride with Ola in future i will never take your service. driven number is [protected].i want strict action to be taken againts him.my nuber is [protected]

Thank You
Dr Deepak Naidu

Driver charged me twice
I took an Ola share ride (OSN[protected] from Bhangagarh to Satgaon and the driver's name was Sakil Ahmed.My ride was scheduled on OLA money by default and since I was coming from the hospital, I was in a hurry.When the Cab arrived, there were 2 more passengers in the cab.When those passengers reached their destination, they paid the driver Rs 100 and he had to return Rs 30 back.He didn't have change, so he asked me if I had change.So I gave him Rs 82 in cash which was by mistake as I forgot that my ride was on OLA money.Now after I reached my destination, IT was the driver who should have checked what was the payment mode.I'm sure he knew that it was OLA money, still he didn't return the double charge he took from me, After I reached home I remembered and I called the driver very politely about what had happened and he said that he'll return the money back. But it's very ironical that now when I call him, he's not picking up the call or some women picks the call and tells that he's not available.Now after 3 days from the incident i'hv decided to lodge a complaint against the driver, so that he can't do such things again.I'm very disappointed and probably will not opt for OLA again.

The complaint is about overall service offered by ola. I will enumerate 3 instances:
1) On 16th Feb 2017, there was 6 cancellation. the first cancellation was at 12:12 pm, followed by cancellation at 12:19, 12:27; 12:36; 12:41; 12:54 respectively. I got the cab at 1:23 pm. The cab booking process was started at 12:00 pm. Out of the cancellations made two cab were allotted by your agents. I spoke to 4 different people from your call centre. One driver denied duty after siting in the cab because the payment was through ola money.
Your agent asked me to get off on the road in the hot sun & do alternative arrangement after wasting one hour.
2) On 23rd Feb I get allotted a wrong cab, going in opposite direction and on cancellation, cancellation fee was charged.
The above two instances are only few examples of the bad service ola is offering.
We are paying heavy to the cab service and definitely expect good service. The ola charges customer, driver on cancellation. But there is no compensation if customer is made to wait.
The ola peaks its prize during the peak hours and yet makes customer to wait.
The customer service cell of ola do not function effectively.
In spite of repeated complaints no action has been taken.
We expect value for money.
The agony and prolonged waiting time does affect the routine and the very purpose of choosing ola service

Hi Team,
We booked an Ola Cab for commuting from Giridhar Executive Park till Rajiv Gandhi Airport (Hyderabad).
The distance is approximately 19 km and it takes about 20-25 minutes to reach.
• The Ola cab driver took a longer route and took 68 minutes to drop us to the airport
• The cab fare (which ideally should have been 250 or so), it cost us 529 instead, almost double
• The cab guy also charged us 30 Rs for the toll – which later when we got the bill, was already added there ( You refunded 29 rs instantly for the same)
• We did not check the toll charges that time- since we were by then running terribly late for our flight
• Most of all- we missed our flight that day – and had to take alternate flight costing us a difference amount of 12800. (Happy to share any required details for the same) .
• The Ola person also called us to check if we asked the driver to take longer route – and we told then at that time itself that we never did!
• We are expecting Ola to help us refund this – and the entire inconvenience we had because of the same
26th Feb - CRN No : CRN[protected] : 22.4 km – 529 Rs – 68 Min

I have been using Ola from many years and facing issues related to trip fares and refund issues etc.. from many years. I still stuck with them as they are Indian by origin and had good business model. This week I found many new things about this taxi co. which disappointed me. First, they charged me twice for the same trip today by credit card and cash. I was informed me that cash will be refunded once I approve my credit card payment. They turned back on their own promise in no time once credit card payment was processed. Drivers are very rogue compared to UBER. I was also informed that Ola cheats drivers as well, and this is why drivers are also eager to cheat passengers to earn extra bucks as soon as they notice elderly passengers. In this case, I had booked cab for my mother who paid taxi fare as cash as driver started making scene in front of my relative's house.

It is regarding this auto driver, an OLA Auto connect.
On the date 8th Feb, I forgot a bag in his auto. The bag contained a skating kit.
Despite continuously emailing and following up with OLA's Customerservice, they are unable to give a definite answer.
Neither the auto driver is available on phone.
OLA cannot handle these many people profiles then should think of closing down.

My last ola ride was exorbitant i feel. I booked an Ola micro from Mahalaxmi race course Mumbai to Airoli ( Navi Mumbai). It upgraded to Accent without our knowledge and charged us 730 rupees whereas we paid 450 rupees while going
This is sheer cheating on your customers. Please explain the sudden surcharge and upgradation to ola prime without prior information.

It is nice to see that Ola has started the facility of providing cabs for outstation. There is no such criteria of giving drivers an extra commission if they are going to other city. I booked the cab 4-5 times from chennai to Vellore but the drivers are cancelling the ride because I denied to pay him extra commission of Rs 300. The way they were behaving was very irritating. Kindly take an action against these drivers because we are not using Ola to entertain their requirements rather to get an easy and tension free ride and reach the destination as fast as possible.

Please mention in your site that no drivers are supposed to take an extra commission from the passenger and take strict actions against them.

Ola Cab Driver Name : Sovan Sarkar
CRN No:[protected]
Swift Dzire W.B 25 F-8229
Date: 27.02.17 Time:10 a.m
While boarding in car for required destination the driver informed me that I have booked in prime and prices are too much.He would book in mini/micro for less price and immediately taken out my mobile frcefully.After 1 km of travelling he forcefully took me down from car and arranged for another OLA.I did not agree to leave out from his car.Thus he had wastage my time for 45 min and my appointment got delayed with Minister/MLA due to his inhuman behaviour although I did not ask him to cancel and book another one.These things happened after he was receiving call from a lady continuously after my boarding in the car.The driver was very much busy in talking with that lady in phone and always telling that he is coming within 2 min.He forcefully got me out from the car after 1 km although my destination was 15 km approx, I refused to pay him Rs.132 which he forcefully getting me down and demanded illegally.Due to torture and attack to a Senior Citizen and not reaching the destination in time I could not complete my appointment and incur losses of Rs.5 lacs which I demanded from your concern failing which I would have no option but to report to News Media and legal action would be taken by me against the authority responsible for it. I was saved due to my brother and good driver of next OLA sri Sukhendu.
He was forcefully and repeatedly taking away my mobile and deleted every booking details in mobile.He threatened me to recover money from my residence.