Ola Cabs / ANI Technologies Complaints & Reviews

Hi Ola Cabs Team,

Thank for your support.

We are using Ola Cabs for last couple of years.
Today I came by bike.Your Ola cab driver try to it my bike plenty of times with rash driving.

Don't let down your reputation for these kind of drivers and dont encourage them.

Please find the cab detail.

TN 22 CA 6340.

Hope you will do the necessary action.

My mail id: thiru.prabugmail.com

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Thanks And Regards,
Prabu.T

Hi, On 04Mar2016 i have booked cab from mytrivanam bus stop, ameerpet to khajaguda x road bus stop, hitech city . After dropping khajaguda unfortunately i have give 550 rs and the amount of cab service is 150.So i forget to taken back 400 rupees as this is early in the morning at 4am.

After 1 hour driver called me and ask my PAYTM account after onwards he didn't given my money back and he didn't pick up the call .

Drive Details:
invoice id : D[protected], name : kiran, customer ride num: CRN[protected],
Taxi num: TS03PTR0911, Provided num : [protected], [protected]
MY Contact num : [protected]

Dear Sir,
I have booked two OLA Autos, details as under :-

1) One Auto - KRN[protected] at 16:33 hrs (Driver Name: Mr. Ramavtar Dhobi - [protected]) and

2) Second Auto - KRN[protected] at 16:50 hrs (Driver Name: Mr. Akbar - [protected])

Both Autos service is very very third class service in our Shastri Nagar Jaipur-302016 area as both autos are refused to go at my required place at Tonk Phatak, Laxmi Mandir area for today (10/3/2017) and earlier also I have facing this type of problem with OLA Auto.

What they are giving me service is not good as your OLA's reputation and in future I thought OLA is very BAD service as compare to other Cabs.

Please note I will in future didn't use OLA Auto service for your this type of service.

Thanks & Regards,

Shailesh Mathur
Mob.: [protected] / [protected]

I am complaining about panalty which u r claimed for driver denied duty or driver cancelled booking, but the fact is customer cancelled booking. now at a time u r deducting around rs.3000/- & more cancellation charges to my account. many time i reverify the reason for cancellation booking, but panalty still charges to my ola account. all cancelled booking cancelled by the customer not from my driver. i hope u understand my problem & make refund my claim amt.

regards,
abhijit b

We wanted to go to Pune airport from phase 2 Pune. we booked OLA cab. The driver accepted the ride and was on his way and about to reach at pick up point. Then he cancelled the ride after 5-10 mins (wasting our time). Then we booked another OLA cab, again new driver accepted the ride and after 10 mins he reached at pick up point. Then We were searching our cab near pickup point as we got notification that cab has arrived. Because driver did not call us to inform that he is reached not even he received our calls. Then I found that car was parked way away from pick up point, I went to cab driver and asked him to come at pickup point (as we had luggage with us). He refused and said I have cancelled the ride giving some car problem (fake) reason. (again OLA driver did not care wasting our time and we were already half hour late to start for destination).
Then we got to know from someone that OLA drivers will not come to airport. My question to OLA is, if drivers do not want to go to provided destination (as destination was entered while booking the cab only) then why do they accept the ride and waste our valuable time by cancelling it after we wait for 10 15 mins.(or atleast they should cancel it immediately). I am requesting you to please take serious action against such drivers.

On 9th march I and my husband booked olashare at 9.22 pm from Jupiter hospital Thane to Mohan gas, Pestom Sagar Road No. 2 Chembur, There was no other pick up during the ride.

Though the destination was clearly spelt out as Pestom SAgar Road No. 2, the driver for no reason (Or by mistake took a left turn at Chedda nagar ( towards vashi) . When we questioned him he started talking very rudely . Also as he tried to take a U turn to rectify the mistake, he picked up a quarrel with the truck driver and started lashing out abusive language.

We were returning from hospital after my husband has undergone dialysis and he got highly stressed and agitated by the rude behavior of the driver.

On 09.03.17, I (Akshita Deoskar, Mo no[protected], email ID : akshita.[protected]@gmail.com) booked Ola cab at around 8.35 PM. The address clearly indicated that driver to report at "Premsagar Housing Society". But driver kapt the taxi standing at a distant place, and did not try to contact us. Then we got message that the taxi is standing at a particular place. I had to walk down that place and ask the driver to bring taxi to desired place. When I told the driver about the poor response and service, he behaved in a rude manner.
Pl advise the taxi drivers to at least contact the customers and report at a correct place as it is not possible for people to search for the car and board (person may be having luggage or old people may be there).
Hope some corrective action will be taken.

I have booked ola at evening for me and my girlfreind but i dont know why driver said he dont want to go there as he want to closed the teips sheet erly because he want to ho home i have asked him than why you have acsept my trip now you have to go he said sorry sir plz cancel i have to go home dur to some resone .

This is intresting your driver dont want to ho where i want bit 100 rs charge in my account wow you guys are cheeter i have complane before also but still no resulotion provide wow .

Today first time we are using ola aap we have book auto ramkoti to dv colony hyderabad he is cancelled without any information again we have book dv colony to ramkoti he is asking the double amount i saw we are given what showing the amount he is also cancelling without any information first time we are getting vvip experience through ola cab i think so ola cab nothing take any action
Thanks
Your first user
Khetulal
[protected]

We are two girls traveling at night in share cab to wards samshabad and the driver is accepting the rids in the opposite way and talking in a rude manner and I felt like no safety for women in ola I would not recommend to any other girls and would like to escalate this in all social media.

Driver details
Name: Mustafa
Cab number: TS09UA6234

Passenger details

Gopika
[protected]

I regularly take an OlaAuto for my office commute of less than 2Kms and my cost is Rs.29/- (Ola has this flat Rs.29/- for 4Kms). During the ride on 28th Feb 2017 ref: KRN[protected], i took the same route - using same pickup and drop pins. I had a meeting and was running late, so the guy dropped at building entrance and there was traffic. He was taking longer to close the trip and said - Sir, network slow it will get debited in OlaMoney. You can leave. I just trusted Ola for i am using daily. But after my meetings later post lunch, i get an alert on my phone that total bill was Rs.483/- for some 39Kms and 216 mins travel. If you calculate locations in google maps - it is hardly 1.8 - 2Kms and takes 5-8 minutes. I was drained out completely of my OlaMoney. I made a complaint to Ola many times with screenshot of pickup and drop locations, travel history. Also, there is proof that i got down from Auto, entered building CCTV camera, my swipe-ins to office, etc...
Please help me get justice and refund. Ola is not responding to my complaints for nearly 10 days now.

Today I had taken ola auto for my ride from Kamaraj nagar to Babusapalya.. the fare was 199. I had 75 as a Ola money and the payment through was 124. But the driver forced mw to pay extra 20RS and he rounded it to 150. In hurry instead of hundred rupees note, I had given him 500 rupees and a fifty rupees note. After some time when I asked him by mistake I have given you 500 rupees means, He argued very badly telling no... you gave only 150. I'm feeling very bad. It's all of cheaters. I was overcharged and cheated. I hate OLA Auto. The auto driver's name was NAYAPASHA. Hi auto number was KA01D2426. This happened on 9th March Afternoon 12.30 types.

I had booked an Ola Cab on share basis from Hyderabad Airport to Creative Prime, Kondapur, Hyderabad 500084. I had kept my wallet in the Passenger side door in the front seat. He dropped me around 945am. I remembered at around 1045am and the driver did have the wallet and I collected the same at around 1115am. Thanks to the driver for the same. However on checking contents I found 2 notes of Rs 2000/- missing (total Rs 4000/-) only. All the remaining items were OK. On questioning the driver he claimed ignorance of the same and due to lack of time I could not make a formal complaint at the police station. Instead the driver expected some reward for returning the wallet. The driver details are as given : Driver Name T Chandra Seva (+91-[protected]) - Car - Silver Indica - AP28TV4714. Would need help to take action against the theft of Rs 4K. Thanks

I booked OLA cab on 4th March 2017 with CRN[protected]. I booked it from GD Colony, mayor vihar phase 3, new delhi to Anand Vihar terminal. OLA has charged me 100 rs extra for MCD toll tax which I think not applicable for travelling within Delhi. I have already raise this issue on OLA application but not receive any resolution till now. Please help me on this issue.

Shivkant Pathak
Mob: [protected]

Hello
I want to lodge a complaint against one ola driver sanjay sing for misbehavior with me. I'm almost a regular ola user, but never ever faced this kind of behavior. He is insulting everyone including me. I'm shreyasee samanta lives in kolkata, and for his attitude problem i have to lodge this complain. Hope ola authority will take action against him. Please findbelow his detail -
Ola driver name: sanjay sing
Contact number: [protected]
Car type: white indigo
Car number: wb11c8188
This kind of behavior surely hampering the brand value of ola.

I was travelling from bandra terminus to elphistone, before the ride, estimated amount showed ₹225 which included ₹60 for sea link toll. We did not use the sea link still the payment amount was ₹225. The driver was arguing and wasted my 15 minutes to pay the bill amount. He took &170. A very bad experience with ola and also i used code HAPPY50 and i got discount of ₹8 only. The driver was different in the picture while booking and some other person was driving the cab.

I have brought a new Airtel mobile connection from Chennai Registering my details. I downloaded OLA app and registered to OLA app using the same number. To my surprise the profile details was of a different person and his/her travel history was available to me. It's a safety and security concern. I contacted customer service they asked me to change the profile by giving different email. more over they are help less to provide me a clear answer and how to avoid this.My worry is I am currently on short visits to india and when my mobile number gets Deactivated and assigned to a new person my travel history and all details are available to them.

, I have been using this cab service every Monday for the past two months from CMBT, Chennai to One India Bulls Park, Ambattur, Chennai and all along I have been charged only 108 RS a maximum of 123 Rs and the distance is just 8 kilometers. But today, 20/02/2016. I was charged 245 RS for the same and it was claimed to be twenty kilometers. The driver said his GPS was showing 8 kilometers only. When contacted the customer care through the driver, they said it is showing 20 kilometers in their system. CRN[protected]

Dear,
i am vinay kumar giri.I take a ride from Vasundhara to Kaushambi on 1st March. My booking no is CRN[protected]. Ride estimate is around 100/-. It take 22min 7.6KM from my home to reach kaushambi. You charged 222/- from me. This fare is included State Tax/MCD 100/- . If i traveled from Vasundhara (UP) to Kaushambi (UP) without going to delhi. How can OLA charge 100/- as State Tax/MCD. I put the complain on 1st March itself but still didn't get and reply fro OLA team. I want refund asap. OLA is making fool of customers.
My contact no is [protected].
Kindly resolve the matter asap.

Regards,
Vinay kumar Giri
[protected]

Had a HORRIBLE experience with Olacabs today for booking no CRN[protected]. The booking was for a outstation trip from Mumbai to Pune (1 day round trip). Olacabs confirmed the booking at 4:00 pm, 4th March, sent the driver details 1 hour prior to the boarding time along with a notification that the driver would pick us up at 4 pm from Mumbai and 4 pm on the next day from Pune.
It was a 24 hour package, and the estimate as per the locations I put was 3200 for close to 282 kms (excluding toll). There wasn't a delay in the pickup and drop and the driver was extremely courteous. When I reached Mumbai today at around 6:09 pm, I was charged exorbitant rates i.e. 5877 Rs. When inquired by calling the customer care rep, I was told by Mr. Mayanak (Supervisor) that I had exceeded the 24 hour travel and charged for the extra 2 hours however they do give a buffer of 1 hour.
First of all, as intimated by your notification, the driver picked us up at 4 pm respectively on both the days and the delay was not fromm our side.
Secondly, they did mention on their app that extra charges may be applicable in case we exceed hours. I understand that you may charge a substantial fee however, Olacabs has charged me 1 day complete base fare (Rs. 2499 approx) + 250 (allowance for the driver). This wasn't mentioned anywhere in the OLA app or communicated via msg as well.
Also, they have charged me for 325 Kms. The excess Kms have been used by the driver as he had gone to his relatives place to stay. How can you charge the customer for the usage done by your drivers?
Mr. CEO, request you to take notice of how customers are being fooled by Olacabs with incorrect information and charged like crazy for no reason. Really disappointed with the services and would any day recommend Uber over Olacabs.
Guys, would request to share it as much as possible so that other customers are well educated before trusting such companies.