Ola Cabs / ANI Technologies Complaints & Reviews

Book ola cab twice
1 driver name rejaul, white wagnor crn[protected] time : 07:58 pm
2 driver name somvir prithvi singh, white swift dzire, osn[protected], time: 08:12.
Route galleria market gurgaon to vasant continental vasant vihar delhi.
On both occassion drivers denied duty lastly had to book uber which came on time, this is really a very serious concern.

Hi Team Ola,

I am writing to complaint against the OLA driver(Mr.Raju).who drove for us from Gurgaon to Rohini.Dated 29th Jan.

I was travelling with my Finacee who is a new user to Ola. I had 844 Ola money in my Ola wallet.I got a drop at my resident which is in sector 7.I have asked the driver to drop my fiance at Rohini east metro station which is a nearest metro station from my place.

I have informed my fiance not to pay anything to the driver as I have enough Ola money in the wallet.

To my surprize I got a call from my fiance soon after he deboarded the Ola.That driver has asked him to pay Rs 100 more due to insufficent fund in Ola wallet.

I rechecked my Ola wallet and found 210 ola money and the invoice of Rs.634.

Now I want to know why the driver has cheated us.You can see my account I am an old customer for Ola.I use only OLA cabs because of some trust.Now after complaining in the call center.I am getting a revert that I have to call before paying to the driver.I did not call at that time because I had trust on you guys.But I was not aware that you people are cheaters.

It is not a matter of Rs 100.Its a matter of trust.which you have lost.Going forward I will never use Ola again.I am deactivating the account today.Also recommend my friends not to use Ola ever.

I also want you to penalise this drivers sincerely hope that you consider this
behaviour unacceptable, and that you will take appropriate steps to
reprimand these drivers. I would appreciate follow up information from you
so that I can be certain you take this information seriously. Please call
me at [protected] at your earliest convenience. I await word from you.

Ola recently offered rides at FLAT Rs.99 through a code "HAPPY99". The term and conditions are not absolute. They don't include the surprises/exceptions a customer may have to face/know respectively. In my case, even after applying the code and availing the offer, a fare of Rs.349 was charged instead of Rs.99. The deal clearly said that i would be charged flat Rs.99 for riding 12 km in 30 minutes. Also, the free ride time of 30 minutes doesn't seem to the ride time. Instead it is the time from which i book the ride till the driver stops the ride. This would mean the 30 minutes given to ride 12 km may not be 30 minutes at all. It may mean 20 minutes or 10 minutes or even less depending on the time the driver reaches your pick up point. Now, if a customer is expected to ride 12 km in just 20 minutes or 10 minutes in a city like Hyderabad where the average speed of a city ride is just about 10 km an hour, then the deal seems to have be designed by a master at duping customers

One of a cab driver number 3225 wagonr white coloured fought with me...he was drunked and he over takes me wrong way and hit my front tyre I managed my balance and try to cathch him he stop his cab near paschim vihar petrol pump and abusede then he slaped me and I also do the same because he was drunk but sudenlly his family came there and sort out the thing but still it is ridiculous that ur cab driver was drunk while driving.

This is the ride that happened on 16th December, 2016.Where it is ride about OLA share where I'm initially started using OLA credit.Where I had ride from Hafeezpet to OLD ALWAL. However I had charges Rs 158.where the money from OLA credit has been deducted and also I paid through cash.Later I realized and contacted customer support it been like more than 45 days.
No resolution from the customer support.Had word with escalation team and agent name is "Tejaswini".And during the conversation I contacted driver and even driver agreed that he has taken money .But I'm unable to put the call on conference.Here even it is not the mistake of driver as on that day he unable t tell me whether he already received the money from ola credit.contacted customer support today i.e 27th January 2016.And this time had word with another escalation "DEEPA".And this time she said that if they able to contact driver they will resolve it or else we can't do anything.This is the kind of service they are offerring. This is really big time to go through with Customer support .I'm sorry but this is kind of frustration and mental harassment that customer support provide.Hope this some one will take care of this.This big time harrasment

Dear Support Team,

This is with reference to ticket no 33704921.

We would like to inform you that you have charged Rs. 366.00 for fare increase, which is unjustifiable.

We had booked Micro Cab at 7.00 PM with normal booking (base fare Rs. 55.00 and Rs. 6.00 PKM). As per customer support team excess charges due to CAB on Demand “Fare Increase”.

We would like to inform you that we were not hurry for ride and there was no intimation / alert / messages on app or SMS for “Fare Increase” on demand.

We are regularly visit at Ulhasnagar to meet parents and never faced this kind of problem.

We are very frequent rider of OLA, which you can verify with my entire ride details. Please note due to this type of issue will loose your loyal customer, also we will share our experience on social media.

Requesting you to please credit back my amount Rs. 366.00 on OLA money.

Regards,

Avid Khan

Why Ola app will provide to passenger total fixed fare charge for the ride before confirm booking.

If i will change the drop point as actual drop point which is provide to Ola app. Ola app will charge the same which is providing by Ola app before confirmation of booking.

It is loss for both driver and passenger. Please solve my issue as soon as possible.

I will suggest Ola app please don't provide to passenger total fare before confirmation booking. It might be changed. It is calculated on after drop point.

Just now I have done my ride using ola by ola money... But per the notification, I didn't get the 100 rupees refund for my first ola cashless ride.. Why this happened... If I didn't get my refund or proper reply, I won't use your service further.
Please reply me.

Nagabalaji Alagukrishnan
Contact : [protected]
Maysoftech pvt Ltd, near Ayyappan Temple,
Chennai.

Dear Mr. CEO,

This is with reference to our last night booking. Please find the details as below :

CRN :[protected]
Driver Name : Veerabhadra EE
Vehicle : Mini White Swift Dzire
Date : 25/01/2017

Will OLA take the risk for the safety of its customer? How can you even afford to hire drivers who barely sleeps and risk lives of people around? Is safety not the top priority for you as a company? What happens when any accident occurs due to the negligence of the driver?

This happened yesterday night around 11:50 when I booked the cab from HSR. The driver was so sleepy to a point that we could see both his eyes closed from the mirror while driving on the highway. There was a point where he nearly took the vehicle on top of the divider. Why can't you simply ignore the request when you are not ready for the ride?

I understand that nothing happened as such, but you must understand the fact that anything could have happened and infact if we would not have screamed at the time when the driver almost hit the divider with top speed, we wouldn't have been here to write this mail to you.

I would therefore think MILLION TIMES before booking any OLA cab from here on. This is extremely extremely unprofessional and I would urge all the citizens to be very careful while boarding the cab. Therefore I would be escalating this everywhere I possible can right right form the social media to the press.

Sincerely,
Vivek Pradhan

Dear sir /madam
On my last ride you had taken high ride distance charges for my curreyroad to nerul ride.see my every trips of this it was 28 to 29 km.but you had charged for my last ride 70km.Also in ride estimate you show me Rs 371 to Rs 391but while ending trip it will show Rs904.I am complaint but still I am not get any response your side.your customers support representatives also not given proper answer and speaking rudely.
Pls take any action about my complaint.

Till date I am not get refund.
Regards
Shashikant Jayram chache
Mobile [protected]

Hi Team OLA,
My Name is Ayub Sayeed. I have lodged a serious complaint against car no. MH 02 EH 2653 (White colour Etios) at Oshiwara Police Station, Mumbai. Please let me know if this car is registered with OLA. Note I am not an OLA user this car and i have lodged the complaint against the driver of the mentioned car number for hit and run.
My phone number: [protected]/[protected]

Looking for your support to locate the criminal driver. Thanks.

When a client has already boarded the cab how can you take further share bookings which are not on the route but needs to be diverted?! It took almost 30 minutes more to reach my destination because of the traffic and unnecessary diversion to pick another co-rider. This need Urgent CORRECTION

NOt just once but for two consecutive days I faced the same issue. The next day i wsa about to reach and suddenly the route got diverted and took me half an hour more to reach due to the extra kms. The driver has no other option but is forced to follow the route! there is major issue with your robostic systems. its needs to be sensible while adding co-passengers not wasting time of the already boarded passengers!

Hi Sir/madam,

I am Anandarao b, booked and completed a ride on ola cab on 23rd Nov 2016 . I gave 2000 rupees to driver, but he didnt give remaining amount . Even i reminded him many times, but he didn't give that. He is not a polite person and rash driving. At the time of completion of ride, he didn't have sufficient amount of change.
Kindly observe the below details of my ride and driver details. It has been two months, i was waiting for his reply and money.
Kindly take a proper action and please send my money from him to my account details.

My account details :

Anandarao B
SBI A/C No: [protected].
IFSC code : SBIN0013152
Nagaram branch,
Hyderabad.

Dear Sir,
I booked an ola cab this morning. The driver cancelled the ride. I again booked after seeing the cancellation message. That driver also cancelled after making initial contacts. I was forced to take a taxi from the hotel travel desk paying higher rates. I lost one hour of my time; in addition to that Rs 75 was deducted from me for cancellation. I lost my time and money.
Dr Venunadhan B. Pillai
[protected]

Regarding my booking under crn no[protected] with driver basavaraju a m : police complaint

I took a cab from the airport to go to old airport road/domlur. The driver had a weird attitude since the beginning. At hebbal flyover, he tried to take a left, dont know why. I had to stop him and ask him to go straight which he did ver reluctantly. Again at mekhri circle, he wanted to take a left saying this is the way to mg road (And further to domlur). Mg road from mekhri circle is a straight road and i have never in the last 10 years, seen any driver taking left to go to m g road. When i told him i do not want to go left and asked him to straight saying i will tell him the way, he stopped in the middle of the road (At 1am) asking me (And mind you a lady), to get out of the cab. I asked him to call ola office which he did but spoke something in kannada and disconnected the phone and kept standing there. I had no charge on my phone and asking him to charge my phone so that i could call my husband but he refused to charge my phone. I called my husband with whatever charge was left and made him speak to the driver after which he started the taxi again and ii got down at a friend's place on m g road itself as the driver was definitely up to something. Then he gave me a bill of rs 829 (Which is obviously because he stopped for 10-15 mins on the way for no fault of mine) and i had to pay it. So basically i paid for my own harassment. Also mind you, that he was driving slow enough to reach mekhri circle in more than 1 hr at midnight when it takes 45 minute to reach m g road/domlur.

In my feedback, i had stated this issue but no one from ola called or checked on a serious issue like this.
Today i called ola call center and the lady who spoke to me was giving me ton of attitude and hung up the phone on me without even listening completely to the issue.

This is the worst ever experience from any cab i have taken in my life and this story as it is, is going on bangalore police compliant. I u wish to do anything about it, u can get in touch with me.

Dear sir/madam i have traveled from Hyderabad airport to my apartment and the driver charged us toll and parking fee as we have not booked the cab in advance and why is that we have to pay for the same and the price charges was also too heavy.
this kind of misleading the consumers is happening almost on every ride in hidden charges.

ola booking reference :CRN[protected]

Today i booked ola cab from sandeep vihaar (Whitefield) to infosys building 2 electronic city.

The driver picked me from my place (Sandeep vihaar) and dropped me near somewhere (Brigade cosmopolis bangalore, palm meadows, whitefield, bengaluru) and he said, his phone battery is down so he can't drive anymore further, and he left me in the middle of the road, and he charged me 151 inr. Which is ridiculous.

This is cheating. If ola cab driver phone battery is low, he should plug it into the car charger and keep driving.

I want to sue ola for charging me 151 inr.

Ola cab driver name: mohankumar r
Car type: prime play - white dzire tour
Crn no: crn[protected]

On dec 2nd noon, i booked a cab and couldn't reach driver. But, i ended up paying 50rs as penalty and got the same in my wallet.
Same day night, i took ola cab again (Osn[protected]. There was a heavy rain and i was in rush. Driver took this as advantage and demanded for 42rs (Bill amount) once the destination is arrived. I have paid him and went off. Then only i realized that, amount was already deducted from my ola wallet. Then why "driver demanded for that"?

This is highly cheap activity from the driver. Give me my money back and take necessary action against driver, so that he will not do it with other customers. Also, he was smoking while driving and it was highly disturbing.

I have already called the customer care and explained about this. But, no action was taken on this. I wrote an email to ola support several times and there were no reply from last one month. Attaching screenshot.

Every time they are just sending auto response mail by suffixing previous compliant number. No further action will be taken.

Also, i have applied my coupon code "cashless" for first time and i was told that, 100 rs will be cashback. But, no cashback was given.

In short, worst service guaranteed.. From ola.

Hi,

Recently ola has put a cap of only 5 refunds per customer in a month, first i do not understand the logic of this move. A customer would only seek a refund if there is a billing error so why put a cap on this.
Also in the last 24 days of this month i have had more than 10 issues either with cab breaking down midway where with no fault on my part i had to stand in the middle of the road waiting for drivers & half of them would refuse to come & pick-up & when i cancel because the driver refused to pick-up i am only charged a cancellation fee which again i cannot seek a refund for due to this cap imposed on us.

How about imposing a cap on the drivers that they cannot cancel more than 5 trips in a month?
Also what is the point of entering the pick-up & drop locations when they cannot track that a trip was completed mid-way explaining that the cab broke down or if the customer chose to end the trip early, why not put a cap on that?

Why is it that with ola only the customers have to suffer?

This morning again the cab i took broke sown barely 6km from the pick-up location & the next one that i got was only available at a surge price, now who's suffering because of their faulty policies?

Somebody really has to look into these cases & help!!

Please help to escalate this matter as all my calls & emails to ola support have turned useless. I am even willing to take legal action if these issues qualify!

Regards
Kanika

Ola cabs / ani technologies — double charged by the driver

On friday jan 2016 8:30 pm i took a shared ride from my house to fatima nagar. The taxi details are

Driver name : uday patil
Vehicle number mh14cx0673
Contact number:[protected]
I had balance of 200 rs.in ola money and i had never used ola money before.

When reaching the destination i asked him how to make the payment using ola money. He said i can't and asked me to pay 137

I paid 137 and departed with him. Later i found that rs 137 which i had in ola money is also been deducted. And driver has cheated on me.

When i took the same to ola customer care, they told they can't do anything and advised me to be careful next time..
I will be carefull but how does it take away their responsibility of my money with them?