Ola Cabs / ANI Technologies Complaints & Reviews

I booked ola cab at about 4:15 pm on 6th feb 2017...driver's name -MAHENDRA SINGH GURJAR...cab no- CRN[protected] MICRO) (jaipur)
i called him to ask how much tym he would take to reach my place...
he said he would take approx 20 min
as i was in a hurry i cancelled the booking (as it was my right to do so nd thrz no rule which says tht i could nt cancel my booking)
i booked another cab.
meanwhile tht driver mentioned above called me n said " madam mere phone me balance nh ap mujhe call kro "
i thought its the new booked ola driver's call so i called n asked
he started with this

"tu pagal h kya bhn**** tera dimag khrab h kya **** teri maa *** ******* ...****...*****...m****...

nd he continued this for about 6 min's in the same tone n abusive language, before i could even ask y the hell was he abusing me, i kept my cool n kept the phone down...
i was in shock as i thought ola was a very good company nd recruit only good charactered drivers...
i m a regular customer of ola n travel every week by it
bt this kind of behaviour is not only unacceptable by a woman bt it creates a doubt in my mind whether i should go for ola the next tym i think of travelling or switch to another cab company..

I boarded an ola cab on 6th February 2017 morning 9.30am from the ola zone outside bengaluru domestic airport. The driver name was yogesh. The car no. Was KA41B8813. It was a maruti Suzuki Ritz. My destination was Sibm bengaluru, electronic city phase 1, hosur road.
The cab went via Nice road. We came across two toll plazas. The driver made me pay both the tolls and the final amount as well. Ola cabs gives a final bill which includes the tolls. Yet the driver made me pay them exclusively. I am attaching photos of both the toll payment receipts. Kindly help me get a refund for the same as they made me pay double despite the toll amount being included in the final bill.
My name is Ashish Sawant
I am a resident of Mumbai
Kindly contact me on my email id
ashishv.[protected]@yahoo.in

On 4 Feb I have booked one prime sedan for travel to Pune station.the driver Called me and told me that my location is not stresable, I told him the address and he said ok I will see.But after two min I recieved that my booking is cancelled.There is also message stating that 50 rs cancellation charges will be added in next ola ride.I haven't cancelled that ride, and I am not going to pay the cancellation charges.i have the telephonic conversation with driver as proof.If ola don't cancel that charges, I don't think I ever again book any cab from ola.so kindly take note of that and erase that charges from my account.

Thank you

In my last travel, I had booked an auto. However, the auto denied to come to the pick up point. I then cancelled (stating cancellation since driver denied) and booked the cab. When i got down from cab, I saw that the bill included the cancellation charges for the auto. For the fault of the auto guy, I was charged. This is ridiculous. Similar to this, I am not sure how many such transactions would have been charged by Ola. Very Poor service and charging for all notorious things.

I booked an Ola Auto yesterday and the driver had a very impolite, disrespectful and a disgustingly unruly & disrespectful behavior when my friend asked if it is OLA auto and he did not reply.
It was yesterday at 620pm and I have cancelled the ride.
Kept calling me later to tell 'baap ka auto samaj rhi ho kya'. These are the kind of people OLA hires who turn out to be rapists and molesters who have no respect for humans and woman.
It is a disgust to have such drivers.
Please take strict action.
Driver name-Dinanath Mahto
KRN[protected]
Number-[protected]

I travelled through OLA CAB against CRN[protected] from Mansarover Park Delhi to Koshambi and back to Mansarover Park in OLA Rental Cab. In my invoice Rs 200/= levied as State/MCD charges. In this context I would like to inform that at the entry point from Delhi to UP at Anand Vihar toll point there is no state/corporation tax. So driver did not pay any charge while entering in UP at Anand Vihar toll point. Though he paid Rs 100/= at Anand Vihar toll point while entry in Delhi from UP. Thus my total state/corporation tax arrives Rs 100/ instead of Rs 200/. Amount is collected from my OLA money. OLA did not refund my Rs 100/ as charged in excess.

I am facing this problem since last 3 rides. While booking a cab, it shows that the coupon has been applied but at the time of payment their is no discount given. Due to this problem, I have faced huge loss of money. Please do something fir this issue. This is not a good thing to promise for discounts and then not giving it. I have many rides before also, that time I had not faced such problems. I asked the cab driver about the same, and he answered that the drivers had no idea about all this and that they just receive the total amount yo be taken from the passenger. So, the company itself is at a fault. They are doing wrong dealing. The driver also told ne that other passengers have also faced this problem. In one case the passenger was not having enough money to pay him as he thought that the money he had would be enough to pay after discount. Please resolve this problem as soon as possible.

Thank you.

Hi,
My name is Senthil Kumar and I availed you service today. Mobile Number: [protected], Email id: [protected]@gmail.com, my niece had booked a cab for, my contact number: [protected]. Ola Cab Number: KA 02 AA 7634. Driver Name: Santhosh. I boarded the cab with my aged Mother and the driver was on his personal call during the trip and he was very driving very rash. Since my mother has a special health condition, I asked him to drive slow, for this he argued with me in a rude tone and was literally fighting with me. He stopped half way and asked me and my mother to get out. I called cust service, they spoke to him and then he dropped me. This will be the last time I use your service. You have just lost a customer. My advice, remove this guy from ola, if not with his behaviour, he'll ensure that all customers using his cab will not use ola ever again. Remove this guy right away, he will close your company for good. Uber has better drivers, even though they are more expensive than you, I will henceforth continue to use their service. My friends and my family will know about this and I'll list it on the main
consumer grievience online blogs. Since i'm a member of human rights, i'll send a complaint from human rights regarding your service. If your company doesn't want to go through all this crap about negative publicity, then call me on [protected] or email me at [protected]@rediffmail.com. I'll await your Reply.

Ola services are going down day by day it is unable to pick up the location and the booking is going for a far cab, where driver could take minimum 15 minutes to reach. It happened several times and it's really frustrating.Drivers are struggling hard but company is ruining everything.I don't know if the company is doing this willingly or not but, testing the patience of drivers and customers.

Today i.e. on 05.02.2017 I had booked a ola micro from howrah railways stations to my home location at belgharia, my booking registered as CRN[protected] but when i booked the car no pick prices sign or notice shown to me.At the end total bill was charged as Rs. 438 which also included Rs. 50 as parking charge...when i tried to get contact with the service center of ola cab kolkata, they told me that what ever they done, they made it correctly and it was my ignorance for which the pick price was charged...
How ever i have two fold complaint against the Ola authorities that :-

1. when i booked the car from howrah rail station neither any sign of pick pricing nor any notice/consent was taken from me and i put the ola authorities strict prove upon this document.

2. the driver of afore said tour namly mr, abdul jabbar, never enter the car to the parking slot of the howrah car parking toll plaza, he picked me just before the road of toll plaza.so question of adding the rs. 50 with the bill does not arise. either the ola authorities or the said driver could able to show the receipt of the said toll plaza and i again put a strong challenge on the ola authorities to established their illegal act/actions.
so, i, Gourav Das, Advocate, High Court, Calcutta, Enrollment no. WB 1678 of 2010, having registered email id - [protected]@rediffmail.com and phone no [protected], calling upon you to justified the illegal, improper, unjust act /actions taking by you and to calling upon you to take immediate steps to return back the amount illegally deducted by you with in 7 days from date otherwise i have a liberty to take appropriate steps against you by making you liable for all consequences and cost therefore.

Hi my name is Sunny Abraham.
No. [protected]
Email: [protected]@gmail.com

While booking the app didn't show any peak pricing or surge charge but after reaching the destination the bill was 3x times of the normal bill. In general it cost 180- 210 for 14 km but it costed 527 for it. It's illegal to charge excess amount with out warning or acceptance of consumer to pay such high price before booking. I am willing to pay the amount for my ride but it's illegal to rob customer money like this. Ola believes their app more than humans. They forget the app is made by humans and not by God and it has full of bugs. Customer care doesn't support or understand us it just keep repeating the script that amount can't be reverted. Very unhappy and I wish God punish Ola and everyone who robs customer like ola illegally.

Regards,
Sunny Abraham

I just did a journey from Vadodara bus depot to sanjay park society karelibagh, vadodara today 5 February 2017 and was very disappointed as the journey was less than 4km but your driver calculation showed 4.12 km. Driver was lost and for that reason it is going over 4km. Up to 4km is showing only 29 inr but your driver charged 62inr. This is unacceptable as this journey should cost less than half the price. Nila Shah

I have availed your share ola service on friday, 04/02/2017. Your driver has taken rs. 494/- instead of rs. 193/-. I. E. Your driver has cheated me.
Please do the needful. Otherwise i will be taken action for the above.

Uttam kumar paul
Mobile: [protected]
E-mail; [protected]@rediffmail.com

+

3 feb 2017
11:26 pm
Logo

₹218
Osn[protected]
Thanks for traveling with us, u. K. Paul

Ride details


Sudip chandra

Share - white dzire tour

11:31 pm domestic arrivals gate 3a, netaji subhash chandra bose intl. Airport
11:44 pm tata medical centre, action area i, newtown
Bill details
Base fare
₹203.58
(Includes toll/parking)

Total fare
₹203.58

Taxes
₹14.25

Total bill (Rounded off)
₹218

You saved ₹24.0 on this ride with ola share.

To download invoice or raise queries,
Find support for this booking.

Payment
Olacabs olacabs olacabs olacabs olacabs olacabs
Paid by ola money
₹ 25.00

Paid by cash mone
₹ 193.00

1.I had booked a cab in Bangalore to airport.As soon as I gave OTP to driver, he started telling he wouldn't drop me at airport.Before that he didn't utter a word about it.When I refused, he kept on telling he'd stop after 3 KM and asked me to book another cab.Since that area was not my known area, I had to get down right after my ride had started.
2.I booked a cab today.Driver came half way and told he won't come further for pickup. If I need this ride, then I'd have to go to cab's location and also he had marked as arrived.So, I had to cancel this booking and OLA is swift enough this time to show a message that cancellation fee would be deducted.
3.Same day, after this booking failure, I booked another OLA cab.This driver was constantly talking on phone and was driving rashly even after my several requests.Then he told his car is not working fine and he wouldn't drive us to destination.He started forcing us to get down at a deserted place.I told him I would complaint against him, then he dropped us in between but didn't drive us till destination.
OLA drivers are doing this simply because they want shorter and more number of trips.OLA is obviously not doing anything about it.Otherwise drivers wouldn't dare to do this again abd again.
Drivers have become arrogant because of poor customer care support.
Like regular taxi drivers, OLA drivers are playing smart to start a ride and stop in mid way to reach minimum ride count.Shameful.

OLA booking reference no CRN[protected]. From Jalnidhi Co Housing Society, Goregaon West Mumbai Maharashtra India to Prabhu Drishti, Plot No. 3, Block G, Sector 13, Kharghar, Navi Mumbai on dated 3rd February 2017. Cab driver taken extra long route and ready to understand traveler. My parents are of old age traveling on cab, due to age they couldn't alight from cab. I used online complaint option but they refund 166 INR. We are regular traveler of OLA previous trip cost us 713 rupees on little shorter route but same way. On 3rd February it cost us 1402.
Who is responsible for extra cost, loss of time, and stress to my parents.

For my above referred drive from Bengaluru airport to National Games Village Koramangala, I was charged Rs 1242. This is significantly on the higher side, whereas the estimate showed at the time of booking was Rs 700--800. Kindly look into the matter and inform why circuitous route was taken instead of normal one .The distance through the route taken by the cab driver almost exceeded by 13 kms.

Today we have booked an cab in ola cab no-1953 .What the fck with the driver he is completely impolite and rude too.Main thing was he did not drop at our location we went by walk what the hell if we want to go by walk why we will take ride and he took total amount from us being very rude and using bad words as well, And i dnt understand i didn't even rate but he got 5 star rating hwz dis possible take a immediate action and reply me this created a bad impression on ola chii that fellow name anjaneyulu 😏

Today we have taken OLA RIDE Witg driver for KRN:[protected] Mohammed rasool([protected]) Auto ts11ua2447.our destination(koti) is 10km from my pickup(b.k guda) point. We started journey. After 1.4km journey he had stopped auto and asked for the money.but my destination not came.he said that my Mobile showing bill. We asked him to continue journey. He fighter with us and taken money from me.he left me on road. He used vulnerable words.please take action on the them.

Yesterday night I booked a cab in OLA cabs.
Cab got break down in the middle of journey and he stopped me in the highway where it's hard to get the cab in night time. Cab driver collected the complete fare even the still 20 km of journey is remaining. When I called to ola customer care and complained about this they offered me a regret. When I asked for refund it's not possible for us to refund the money as you are calling after an hour. I tried multiple times but no one picked the phone.
When I informed the same, they told we can not do anything for that.

In an OLA outstation trip, we have paid at a pump station on behalf of the driver. So he is supposed to deduct it from the finalfare but unfortunately neither we nor the driver remembered at that time. When we reminded him on Saturday night within four hours of the trip, he siad he will pay back via Paytm. But to our misfortune, he is not receiving our calls (both my and OLA's) since Sunday. OLA is now telling that they can't take any action unless they get any confirmation from the driver. So what am I suppose to do now? Wait for the driver to pick up the call or complain at the police station as OLA is not ready to co-operate with us.
Just to avoid dealing with the cheap drivers, we are booking via OLA (so called decent platform) and paying additional taxes with expectation that OLA will intervene in case of any discrepancies. And this is how OLA dissapoints us.