Ola Cabs / ANI Technologies Complaints & Reviews

I have booked micro, to travel from kacheguda railway station to chintal. but they billed for mini and also multiplied by 2 (peak charges). They didn't give prior intimation regarding peak charges and collected rs 426/- the invoice shown below.
Base Fare ₹35
Distance Fare
First 15 km ₹90
Last 2.7 km ₹32.4
Ride Time Fare for 40 min ₹40
Peak Pricing (2x) ₹197.4
Ride Fare ₹394.8
Taxes ₹30.78
Total Bill (rounded off) ₹426

As today I was driving from Raipur road to my home i met with an accident as one taxi no:UK 07 TB 0598 hit on my car an run away due to which my cars bumper got damaged by that and as per that I need my compensation from that person or the authority should cancel the license of that driver

Deas sir it is regarding your crn[protected] dated 30th january
Driver name md aqbal
Prime sedan - white swift dzire (Travelled without ac)
(1) as per mentioned by you bill which i received in my gmail that ride was from raja ram chand ghat road. Ramkrishna pally, panihati kolkata 114 to 182/9 kadam tala howrah
(2) my actual ride was from peerless nagar (Sodepur morh) to howrah rly station.
(3) from peerless nagar (Sodepur traffic morh) to howrah rly station is approx 21 km but your bill sail i had travelled 35.8 k. M
(4) on 13th feb17 i returned kolkata & availed a pre-paid taxi from howrah rly stn to peerless nagar and paid rs 276.50 but you charged for the same ride rs 691/-
Please look into it and reply me as soon as possible.
With thanks
A k bhowmick
Nk

Hi Team,

Today morning at 11.35AM on 14Feb2017 the cab number KA 05 AF 2941 maruti Ritz hit my car form back side and caused damaged to my car and have got dent on plastic lower bumper and the paint also removed from that place.
i need to complain about this and i need the compensation or the damage need to be fixed by complete change of the part.
I need some one from your team to investigate and get this resolved. if this does not get resolved i need to reach out to higher authority to get this resolved.

I, V.Sri Nagesh Kumar (cell no.[protected]), am a regular customer of Ola services. On 12th Feb 2017, I have booked Ola from my home to KPHB colony, situated 16.6 km from home at Domalguda. The ride started at 7 am when there was virtually no traffic. However, Ola has charged an exorbitant ₹618 at 3 times the charge. This is too much. Had I known this before, I would not have booked that particular service. Kindly do the needful and return the extra money charged.

This ola outstation is really not at all reliable
I booked a cab for silvasaa on 14th Feb at 6.30am foe a wedding to be attended later
The bookin was done previous night. Morning from on my departure time almost 10 drivers cancelled the ride i called up the cust care they cud just book another cab and then even that use to get cancel.. it happened till 8 830 and then i was told to take alternative
The wedding left unattended by us because it was too late to leave
This is so annoying
I want some serious action to be taken on them

I booked a ride from my residence to terminal 1D indira gandhu Airport in delhi and when i gave a call to the rider for the availability he asks me to cancel the ride as he was on strike... But then also a fine of rs25 is charged on me... This is not acceptable... I want it to be cancelled right now... How rude... I was late i have to catch my flight @11... And he is now saying i wont serve you

Hello;
This complaint is regarding the ola services and the customer care response..I booked a cab from mejaestec to Mahadevapura @10:30 pm and while booking ETA is 5 mins.i waited for 15 mins then I've called to driver in my device it's showing 1 min ETA and I can see the vehicle too but driver said he is in some other location and wait for 5 mins..I waited then also response from the driver is same I called to the customer care the ola people or saying that they can't anything more than raising a complaint against the driver and this is not only first time I've written so many emails to ola support team also.the response from them is nothing

I tried booking an ola auto at about 4 in the evening today...The drivers were too far to reach me...I had an urgent wrk...So I tried cancelling the ride and tried booking again...In all my attempts to book an auto, the driver was too far so I kept cancelling the rides...The reason y I kept cancelling the rides is although there were so many drivers so close to.my location the drivers who accepted my request were too far to reach me on time

Dear Ola customer care,
I had booked an Ola cab on 11 Feb 2017 for a drop at Bangalore
International Airport on 12 Feb 2017, early morning.
As per the procedure I had received message on 12 Feb 2017 morning at 05:
33 hrs about the cab details. Accordingly, the cab driver (1 st) also
called at about 05:35 hrs to confirm the pickup and destination address. At
that time he was at Mahadevpura ring road. When the cab did not turn up
even till 05:50 hrs, I called him 3-4 times till 06:00 hrs, but the driver
did not receive the call. At about 06:05 hrs I booked another Ola cab
(2nd), which came promptly and we completed the ride to Airport.
This kind of disappointment is not acceptable without proper reason. I
suggest the Ola cab management to take proper action so that this act is
not repeated with some body else.

Details of 1st Cab:
Name: Murthy
Mobile No. [protected]
Vehicle No. KA51D0235

Details of 2nd Cab:
Name: Girish
Mobile No. [protected]
Vehicle No. KA41B4846

Regards,
K K Mohapatra

We were 3 members travelling to Gandhipuram from Avinashilingam University. The driver had taken Rs.258 from us when the actual bill was only Rs.208. The phone which we booked the app with was with another friend travelling in another ola cab. The driver's name is Varadharaj.we have paid Rs.258. We have tried calling the driver and he has not responded. The extra money he has taken has to be refunded as soon as possible.

I booked Ola cab today for a Pune-Mumbai ride. At the time of booking, I didn't have money in my Ola money. Hence, the payment is defaulted to cash. After the cab was on its way to Mumbai, I added Rs. 2000 to Ola money and called their customer care. They said that the payment mode cannot be changed once the ride is on its way. When the ride was complete, we paid the driver Rs. 1900 in cash. When the driver left, I got a message saying, Rs. 2000 have been deducted from my Ola money and I have pay Rs. 400 in cash!! When I called their customer care again, they simply refused to help me saying cash payments were out of their scope. If a user is not allowed to change the payment mode once the ride starts, why the hell their system changed it automatically? When I did not have sufficient balance in my Ola account, the default payment method was cash. When I added money, suddenly, it became Ola Money!! Now, for a Pune-Mumbai trip, they have charged me Rs. 3900 whereas, they should have charged me only Rs. 1900.!!!

I booked my cab On 12th Feb OSN[protected] ..Booking location was kumaran college RR Nagar
The driver never arrived at the location and rudely said to come to some another place.
Then he cancelled the trip after making me to wait for 30min. How can a company send me the below message?

"Sorry, your Ola Share booking OSN[protected] has been cancelled as the waiting time for your pickup has expired. Please try the Ola app to book again"

Ola company charges it's customers when the customer cancels a ride. What if the driver cancels a ride?
I would never recommend ola to anyone. Until all my previous cancellation charges are reversed.

Also today the same thing happened. I booked a Ola from my house to Four bunglows market. it showed me more then 15 kms. I had to pay Rs.116. When I checked with the driver he told me that it is 13 kms. While coming I was being charged Rs.150. How can the distance change so fast. Even if i am travelling by highway which is the longest route it will not be more then 17 kms that is what your drivers have told me. How come 150 when I am using your coupon... I came to Infinity Andheri and from there also I was getting Rs.120.. This is cheating .. You earn from selling your Coupons first and then cheating the clients. Ola has taught me that distance also change once you have paid and ola has the power to increase or decrease the roads also.. They are looting people left and right ..nobody doing anything about it.. let the lot continue

When i booked a cab it was showing rough estimate RS 275 when i completed the trip they charged peak price Rs 71 without notifying before booking the cab and total fare is Rs 362. Request you to get and refund the extra charged peak pricing amount Rs 71. The trip no is CRN[protected] & trip date is 11 Feb, 2017 and i called ola customer support also but no proper response

On 12 January 2017 I was travelling Bangalore to guwahati for that I booked old cab at 3.10 am from chanchandra to airport and after booking immediately I call ola driver and he replied that he will reach my location within 2min but after 10min he cancelled my ride then again I booked another cab to airport and same things repeated and that one also cancelled by driver. Again I booked my third ride to airport but after few minutes he also did the same thing and cancelled my ride.at last I booked 4th ola cab to airport n he came after 7-8 mini later and I reach airport at 5.10 am and at last I missed my flight for 5 minutes delay. all three cancellation it took almost 45 min . For this back to back 3drivers cancelletion I reach airport lately and missed my flight.

I wish you had Humans for customer service. Ola share is a SCAM . I spoke to one of the managers while I was booking. I wouldnt have booked this ride if I she had not said that they can not look into tha matter unless i have a trip booked. I wanted this routing issue to be resolved permanently. But I could see your incompetency. Even after realizing that your driver follwed a GPS route which was not required and your TLs doing experiment on our trip to see what could be the problem you are not ready to refund the extra amount charged. I was charged INR 240 instead of INR70 as per Ola share terms. Second time I bought Ola pass and I could use it because of you follwing a route which includes toll and moreover you can't give me split of fare.. So much of incompetency and who is suffering ""Your Customer". Its a shame.. I have sent Emails already. Please
Check those for complete information
.my email address is [protected]@yahoo.com.
Kanwaljeet Singh Arora

My name is Ashley...
I m complaining abt d ola cab driver n services provided by ola...
I m Sharin my bad "experiences" with ola ...

1) I had to go to my work so I booked an ola cab ...I called d driver he asked me how to cum to my location ...It was jus a stupid question from his side coz dey have GPS system with dem to track d location second of all he is an ola cab rider so he shud know d way... Anyways I told him d way n he said he is cumin...After 10 min I called d driver again where is he ..He told me d location where he was it was a totally different location ...N I was getting late so I cancelled d ride n booked odr cab...When I cancelled d ride a msg camed up by ola dat u vill be charge cancellation fee...I very well know if d driver comes to ur location n den d ride is cancelled den dey charge...But dis stupid ola guy didn't even came to my location so why did dese ####### charged me ?
Den I called d #### ola support representative one stupid representative received my call I discuss my prob he ask me to call a customer care service no fo ola..( how cum an ola have tech support no + customer care..I don understand) I ask d no.give me d no. He jus told me d first digit of d no.but d call got hung up...I knew he knowingly did dat...I called d support again but dis Time odr representative picked d call he ask me what's d issue I said give me d ola customer support no.he asked again what's d issue ...I didn't even explain ...I said give me d support no.Dats it..He said I can't hear u pretending he can't hear though he was able to hear me...I asked him do u hear me he said no...If he z able to hear dese word y he can't hear oder thing which I spoke...Den he also hung up...Dis was third time I called when I was totally out of mind I yelled n said give me ola customer support no. Dis time somebody else picked up d call...He was OK...He provided me with no. After hungin up dis call I dialed d support no which d third executive provided me guess what it was a fake no. N till dat I reached my destination with my second cab dat I booked after cancelling d first cab...I was charged coz I was having ola money...Not only d cab rider was #### stupid but d support representative Was also very unprofessional . Evn I havn recv any kind of refund till now...

2) I booked an ola I called d driver he was abt to reach...Everything was OK...I asked again to confirm where is he . He said I m on location . .I said I m also dere...He said d location dat u have entered I m opposite to it coz dere z traffic on your location n it wud be difficult for me to take out my cab...I said OK I m cumin opposite side so I went dere ...Dere was no cab ...Dere were only buses...So I called him where is he I m dere standin at opposite side ..He said I m dere...But I couldn't find him...He said in a angry way get back to ur location I m cumin ...I said ok...I get back to my original location which I put as location on ola app...He called me n said he is dere...I asked where he was... I said I m standin here I can't see u...He got angry n said ""Kbi Delhi Ni ghumi ky ek cab ni dikhri""...Have you ever been to Delhi n he hung up ...Den he called me again I straightawy told him cancel d ride u even don know how to talk ...I told him I m not taking any kind of free service from you...I m paying for it ..U r not obliging me I said.. I have put my location dere so y u didn came to my location ...It's ur mistake..I said it's not my work to find location ...Den He said u cancelled it ...I said I won't u do...Den he cancelled by himself. ..

3) It was nyt time when I booked an ola he camed on time .He picked me up..He droped me to my location...But when he stopped d cab d driver showed me diff amount but on my phone I got diff amount...It was already very late night I was nervous so I paid him d charge he told me...It was very unsecure ride coz d driver looked me like he has nva seen a girl...He was trying to talk to me n be frndly...His wrk is to ride d ola instead of being friendly with customers.I asked him at my end it's only 400 so how cum dis much difference so I asked him is dere any no.dat I cud call n ask what's d actual amount dat time I was not knowing dat dere z a support no.as well at dat time... He said no i came out of cab got inside d room n started searching no.For ola I got d no.I called ola support I asked him abt d charges dey told me it was RS 400/- but he charged me 600/-n dey said dis money won't be refundble...I faced dis sme prob one more time where in instead of 400 which was reflecting on my phone I had to pay 700 which was reflecting on d driver end ...

D amount dese ####g ola ppl r charging without any reason it's very wrong...Now I have quit ola ...I will nva Eva fo my whole life travel in ola...If dere z any rating fo ola dat is zero...I wanna give them... Uneducated ola support agent unprofessional...I hope dat an ola stupid representative read dis review...

It is a big scam that is happening or it is some big software error. I had bought share pass and have been using it.
The distance in morning from my house to Infinity Andheri is less then 15 km. It suddenly becomes more then 15 km in evening. after walking towards my house for 3-4 km - I try booking ola again with my pass it is still showing Kms more then 15. How is that possible. When I called and complained the phone support system is useless as usual. They dont have any answer and they told me that the reason is that it is showing some other route. How can the route change every 2 minutes. I have all the proof and I want action .. Last time also I had suffered. If no solution is given I am going to approch Transport Minister and also Consumer court.
I am writing this as lot of people have suffered because of this. No body takes action thinking that it is a small amount. But if this scam continues then I will have to take action against the company for looting public.
I have really suffered and Ola is enjoying on my hard earned money

I have booked a cab . But driver says navigation shows different way . We guided him but he, even we gave landmarks properly still he said he couldnt find out the address & cancelled booking. How can a driver himself can cancel our booking. For this legallly will take action against your OLA. Also Customer support girl named pavithra not responding properly.