Ola Cabs / ANI Technologies Complaints & Reviews

I had taken ola share ride yesterday from iifco chowk gurgaon.
I had selected ola money as payment options. At the end of ride I had paid the whole amount in cash as there is not sufficient balance in ola money. Later I found that ola money is also being deducted for that ride. I called customare case telling them my problem and they are saying they can't do anything in this.

Yesterday evening (19th Feb ) around 6 .15 PM, I booked a cab from YMCA, Nrupathunga Road to Sahakara Nagar. The driver reported that he was in M.G.Road and that it would take about 20 to 25 m inutes to reach my pick-up area. Hence with his consent I cancelled the booking. And made another booking immediately. You have charged me Rs 208/-(Rs 158 plus cancellation charges), which I paid in cash. For no fault of mine and with the consent of the driver, I cancelled the booking.

as such please refund me the cancellation charges of Rs 50/- immediately.

B S N Sarma

There is a glitch in the ola fare deduction system during share rides, because of which we end up paying in cash to the driver as well as thewallet is deducted, so they are doubly benefitted, and th customers are doubly charged. They have this system of pre paying the amount before the ride starts so the driver takes cash and after the trip is over they deduct from the wallet too

I would like to know that why do you charge Rs 85 as Toll/Parking fee each time we ride To/From Dabok Airport Udaipur when 7 minutes are free/without parking charges if you enter and leave airport within stipulated time which in this case is more than sufficient.
Refer CRN no[protected],[protected],[protected],[protected],[protected] against which Toll/Parking fee has been charged.
Refer CRN no[protected],[protected] against which no Toll/Parking fee has been charged.
Waiting for your kind reply.

Regards
Vikash/[protected]

I tried to booked ola cab on 19 th Feb, 17 on 11 PM to 11.30 PM from Pune Junction entry gate, and I saw the cabs near my location didn't responded.
No one is accepted my pickup request.I ts not the some outside area in Pune, its one of the main pickup point.
I'm not satisfied with your services.
Please give me the response for why I will use ola services moving ahead.
Thank you.

According to OLA cancellation Policy 5 minutes the customer doesn't arrive it automatically goes to cancellation fees of Rs.75.
I have noticed this happens every time there is OLA wallet money added and never otherwise. If this is one of a situation, NO, everytime this happens.

Asked for a refund, they just send you stupid cancellation policy details and not try and sort the query

ICICI DEBIT CARD FRAUD DONE ONLINE SHOPPING DONE ON OLA CABS
I was in my Native - When woke up in the morning I saw a transaction done of Rs. 10, 000 and Rs.10, 000 through my debit linked to my ICICI Bank Account.
“Dear Customer, You have made a Debit Card purchase of INR10, 000.00 on 30 Jan. Info.VIN*WWW OLACABS. Your Net Available Balance is INR 1, 30, 629.20.”
" Dear Customer, You have made a Debit Card purchase of INR10, 000.00 on 30 Jan. Info.VIN*WWW OLACABS. Your Net Available Balance is INR 1, 20, 629.20., ,

can you please check your side and give be detail for this payment booking.
kindly refund my payment.

thanks
Shambhu GHosh
mo. [protected]

Hi my name is Abhijit Singh, male 43 years old. I'm a resident of boring road, patna, which is a very prime location and one of the most premium localities in patna, today i.e on 18th fe. 2017 at 21:30 hrs i tried to book an ola cab through the mobile app installed on my phone, my registered mobile no. is [protected]. But failed to get any cab, one cab was identified but he denied service and was very rude. This is not the 1st time i experienced this, few days back i couldn't get a cab at 14:00 hrs, another day i booked a cab and the cab also came to my house, but the cab missed my house and moved around 300-350 meters from my house and called me said that he had reached when i came out of my house i saw the cab away from my house, i asked him to turn the cab and come back, but he refused saying that in his app the location was the same where he was standing, i requested him to turn but the driver refused and initiated the cancellation of trip. In short the services of ola is pathetic, i've been a regular of ola have booked cabs in Kolkata, delhi, mumbai, pune never experienced such sucking service as you guys provide in patna. Request you to pls look into the matter and take corrective steps.

Regards
[protected]
[protected]

I had booked a cab through Ola in Ola Share category on February 15 2017 Wednesday at 9:30 AM(OSN[protected]. Once the booking is done the driver immediately started the boarding timer though he was very far away from my location. And it was showing the timer as 11 minutes to board. As a regular Ola cab user I know this was not right for the driver to start timer if he hasn't reached the location. I called the customer care immediately and told about this. They told me that they have marked an offence against the driver and I could cancel that booking and book another cab.
The timing of this call was somewhere around 9:31AM IST 15-Feb-2017. (It took a few seconds to talk to customer service executive)Then I enquired whether any cancellation fee would be charged for this. The response was even if I am charged I can get the refund through the Ola app refund process. Trusting this conversation I cancelled the cab and booked another one. I was charged a cancellation charge of 25 INR.

After some time I tried the process for getting the cancellation charge refund through the Ola App. But whenever I try it was saying "Sorry this booking is not eligible for cancellation fee waiver". I notified to the customer service through phone and through mail about this. Their response was if system doesn't allow it they can't do anything about it.

I had cancelled the booking only after the assurance given to me from the customer care service. Now after that If they say "if the system doesn't allow it they can't do anything" is a breach of contract against the customer.

I called them many times for registering the complaint and I was at loss of the calling charge as well as their number is not toll free. On mail they are not responding now.

Please take necessary action against the Ola cabs. On false promises they are making profits.

Notify me if more information is needed to be attached.

Hi Team,

This is to inform you the I have booked a cab on sunday 11th Feb 2017. I called up the drived and I was informed that he can't come as there is strike in Ola. I was surprised because just 2 hrs ago I took a cab on the same route and strike was on saturday not sunday as per my knowledge. Driver was laughting and it seems he was drunk when he was talking so I disconneted. I got call from him again and asked me to cancel the cab from my end however, I denied. Drived used foul language and abused me. I complain in customer service team and received call from Pallavi KN Safety Response Team that she would take care and take neccesary action against the driver. Its been couple of days still I have no responce.

I booked a cab from kalwa to parel in morning peak hours, the driver was on time and we headed towards parel from airoli . Near vitawa petrol pump the driver received a pick up at Vrindavan society which is 4.5km away from vitawa ! According to your rules regulations a driver has to take any pickup around 6km from the car's location. In this situation, i was heading towards airoli and ur rules made me go back to Vrindavan via kalwa(my pickup location). And after wasting my 20min due to heavy traffic we headed to parel from Thane, Mulund chek naka !

The driver would have asked the passenger to book another cab as vrindavan was not in this way to parel .Neither he told the passenger that he alredy has someone in the cab who is getting drop at parel nor did he spoke to me in good manner, the driver said "madam vrindawan seh bhi road hoga to parel " how could he just say that!! Wherever you go in mumbai there are 10 different roads for a single destination. Does that mean your 6Km would take me to every other place just because the driver wants to earn money and cannt cancel the ride !

Is this the way ur rules regulations work ?

The driver just had to pick up more people so as he can complete his target in time !

I completely agree with the 6Km funda of yours, but that doesn't mean your driver will take an U turn and go to some place which doesn't lay on his way

I booked a cab with Ola at 2:30 pm on 18th February, 2017. I felt the driver is very unprofessional and rude after talking to him over the phone, so I cancelled the cab. To which my cab driver Gautam Kapoor called me and got abusive about it.
This is very disgraceful and unprofessional from an organisation as esteemed as ola.
-Kanishk Goyal
goyal.[protected]@gmail.com

Driver Rakesh holding car White Beat JH01BS9518 located in ranchi called me up after i had to cancel his ride after no answer from him on phone. He called up and asked how dare i cancel the ride and then started abusing and threatening me. Repetitive calls from him, and then asking me to call customer service to say i cancelled because of mu plan changes were how he approached. I hence ask you to take strict action towArds him, and if i dnt get any response i shall be bound to go openly in social media about the behaviour and hospitality of OLA.

My name is laxmikant kulkarni
I was travelled by ola cab on 10th feb 17
CRN no.[protected]
ride bill is not generated due to technical reason so I paid by cash 1225 rs.
after that I called to customer care four time to complete that ride and send me the billing invoice but every time they say it will resolve by 48 hrs and no result
on 17th finaly they send me the invoce of 640 rupees and it was deducted from my ola wallet.
so wrong ammoint and extra deduction is a essue.
again I call them and again they say it will happen by 48 hrs
realy frustrating

Laxmikant

I booked a cab from Mira Road to new Bombay on February 17th, 2017. Before booking the cab, the fare estimate showed me Rs.450 or so. However on reaching my destination, my final fare was Rs.850.
I understand that the estimate is not 100% legitimate, however I cannot be charged the double of the estimate. The reason I booked the cab was because of the estimate fare. I was ready to pay Rs.500-600, but not the full fare. My journey otherwise was also extremely uncomfortable. There was no music system, the Ac was not working properly, the car was making too much noise at the back which gave me a headache, and the driver took a detour of 15 mins to fill the Petrol. When I contacted the customer care, they were uncooperative and Said I had to pay. Then they said that I had to handle it with the driver. I told the driver that I would pay him Rs.500-600, and I tried to forcibly pay him the money, but he absolutely refused to take the money. He took the money and placed it on my bag and drove off. I am amazed at the ridiculous behaviour of the driver and the customer care.

I had booked one Ola share for two people.
After I onboarded I gave the fare shown in app as the driver asks the amount before the trip starts in Ola share.
On the way after few distance on the way to my destination another friend had to onboard. But driver denied to pick him up.
We didn't go in that Ola cabs still we didn't rcv our money.
Really it's very bad service Ola is providing.

Thanks,
Bipneswar

I had got a popup of an offer in my olacabs application saying "get flat Rs. 100 cashback on first 2 cashlessrides on ola. Coupon code for the same was CASHLESS. So today i booked a cab and applied coupon code for the ride and my code was applied successfully. But while billing at the end of the ride i did not get my cashback and my bill was 148Rs. which got deducted from my Ola wallet.
So if the coupon code was applied than why didnt i receive my cashback.
Please look into this matter and revert back as soon as possible.
Thanks

Hi
I travelled today morning from kandiwali E to Malad west. At the time of booking no notification was there on the screen for any dynamic pricing for Prime Cars. I booked the Prime cab accordingly. when i completed the trip I was charged 322- for 6.9 kms ( after applying coupon code Happy50, the actual fare was 527/-) and the amount got deducted from my ola money account. The Normal fare without any dynamic pricing is around 107-112/-.

when i checked with Ola support team thay informed me that the excess amount deducted cant be refunded. I reiterated to them that since no notification was there hence dynamic pricing should not be applicable. There was some technical bug in their system due to which notification did not appear on their app at the time of booking.
Now no one is listening to my complaint and they are not agreeing to refund the excess amount. Pls help in refunding the excess amount.

CRN No.[protected]
complaint No. 36507579

I was travelling from my office at Hubtown Solaris to my residence at Tarun bharat society on 14th FEb, 2017, I took an OLA auto and the distance is just 2 kms.
But when I completed my ride I was stunned to see my bill amount and kms travelled, it showed 11.35kms and INR 139. I had INR 121 in OLA wallet and rest INR 18 I paid by cash.

I mailed several times to ola support but without any results.

Hope they understand my mistake, else I am not going to use OLA service again.

Regards,
Agnidra

Name of Driver: Tanaji Shahaji Ghorpade
Driver phone: [protected]
Type of trvel : Ola share(pass)
Car Details: MH14FC3842 (White Xcent)
Date of travel: 6 February 2017
OSN[protected]

The Payment of Rs.108 was already done using Ola Money; ;but the driver took Rs.110 in cash. When contacted, he promised to return the money, but later is not receiving phone at all.