Ola Cabs / ANI Technologies Complaints & Reviews

Name of Driver: Tanaji Shahaji Ghorpade
Driver phone: [protected]
Type of trvel : Ola share(pass)
Car Details: MH14FC3842 (White Xcent)
Date of travel: 6 February 2017
OSN[protected]

The Payment of Rs.108 was already done using Ola Money; ;but the driver took Rs.110 in cash. When contacted, he promised to return the money, but later is not receiving phone at all.

There was a offer by ola. The offer was of Rs.29/- for 4 Kms.
Wilson garden 7th cross to tavarekere last bus stop. Which is just 3.5 kms.
But when we reached tavarekere. It showed 11 kms and asked for Rs146/-
Even if we come by a cab it will cost only 60 rupees.

We called the customer service and he backed up the auto driver telling us it's a special ride and stuff.
We had to pay Rs.52/-

Before few months too, from btm, jayadeva signal to silk board an ola cab charged us Rs300/-

Plus we had to deal with that rude and cheap auto driver.

Good that I have a high tone of voice.
I started shouting. People gathered. If it was a secluded place then this guy was so cheap. What would have I done..? Shell out Rs 146/- for the offer they promised of 29/-...?

This ola company is so unprofessional.
They are just cheating people.
Taking us for a real ride.
Making money & running their company by cheating people.

How many days will this work.

They are going to shut down very soon.

Uber is more professional.

Don't use ola cabs or autos

They are cheating people

On 15th February OLA cabs refused to offer a ride from Infosys Phase 2 to Pune airport on grounds that they had 2 remaining trips left or that they couldn't travel long distances . Expecting a full refund of OLA money and also proper action by company for false promises made via ads and app .
Names of drivers and cab details available for further action

I have booked micro, to travel from kacheguda railway station to chintal. but they billed for mini and also multiplied by 2 (peak charges). They didn't give prior intimation regarding peak charges and collected rs 426/- the invoice shown below.
Base Fare ₹35
Distance Fare
First 15 km ₹90
Last 2.7 km ₹32.4
Ride Time Fare for 40 min ₹40
Peak Pricing (2x) ₹197.4
Ride Fare ₹394.8
Taxes ₹30.78
Total Bill (rounded off) ₹426

As today I was driving from Raipur road to my home i met with an accident as one taxi no:UK 07 TB 0598 hit on my car an run away due to which my cars bumper got damaged by that and as per that I need my compensation from that person or the authority should cancel the license of that driver

Deas sir it is regarding your crn[protected] dated 30th january
Driver name md aqbal
Prime sedan - white swift dzire (Travelled without ac)
(1) as per mentioned by you bill which i received in my gmail that ride was from raja ram chand ghat road. Ramkrishna pally, panihati kolkata 114 to 182/9 kadam tala howrah
(2) my actual ride was from peerless nagar (Sodepur morh) to howrah rly station.
(3) from peerless nagar (Sodepur traffic morh) to howrah rly station is approx 21 km but your bill sail i had travelled 35.8 k. M
(4) on 13th feb17 i returned kolkata & availed a pre-paid taxi from howrah rly stn to peerless nagar and paid rs 276.50 but you charged for the same ride rs 691/-
Please look into it and reply me as soon as possible.
With thanks
A k bhowmick
Nk

Hi Team,

Today morning at 11.35AM on 14Feb2017 the cab number KA 05 AF 2941 maruti Ritz hit my car form back side and caused damaged to my car and have got dent on plastic lower bumper and the paint also removed from that place.
i need to complain about this and i need the compensation or the damage need to be fixed by complete change of the part.
I need some one from your team to investigate and get this resolved. if this does not get resolved i need to reach out to higher authority to get this resolved.

I, V.Sri Nagesh Kumar (cell no.[protected]), am a regular customer of Ola services. On 12th Feb 2017, I have booked Ola from my home to KPHB colony, situated 16.6 km from home at Domalguda. The ride started at 7 am when there was virtually no traffic. However, Ola has charged an exorbitant ₹618 at 3 times the charge. This is too much. Had I known this before, I would not have booked that particular service. Kindly do the needful and return the extra money charged.

This ola outstation is really not at all reliable
I booked a cab for silvasaa on 14th Feb at 6.30am foe a wedding to be attended later
The bookin was done previous night. Morning from on my departure time almost 10 drivers cancelled the ride i called up the cust care they cud just book another cab and then even that use to get cancel.. it happened till 8 830 and then i was told to take alternative
The wedding left unattended by us because it was too late to leave
This is so annoying
I want some serious action to be taken on them

I booked a ride from my residence to terminal 1D indira gandhu Airport in delhi and when i gave a call to the rider for the availability he asks me to cancel the ride as he was on strike... But then also a fine of rs25 is charged on me... This is not acceptable... I want it to be cancelled right now... How rude... I was late i have to catch my flight @11... And he is now saying i wont serve you

Hello;
This complaint is regarding the ola services and the customer care response..I booked a cab from mejaestec to Mahadevapura @10:30 pm and while booking ETA is 5 mins.i waited for 15 mins then I've called to driver in my device it's showing 1 min ETA and I can see the vehicle too but driver said he is in some other location and wait for 5 mins..I waited then also response from the driver is same I called to the customer care the ola people or saying that they can't anything more than raising a complaint against the driver and this is not only first time I've written so many emails to ola support team also.the response from them is nothing

I tried booking an ola auto at about 4 in the evening today...The drivers were too far to reach me...I had an urgent wrk...So I tried cancelling the ride and tried booking again...In all my attempts to book an auto, the driver was too far so I kept cancelling the rides...The reason y I kept cancelling the rides is although there were so many drivers so close to.my location the drivers who accepted my request were too far to reach me on time

Dear Ola customer care,
I had booked an Ola cab on 11 Feb 2017 for a drop at Bangalore
International Airport on 12 Feb 2017, early morning.
As per the procedure I had received message on 12 Feb 2017 morning at 05:
33 hrs about the cab details. Accordingly, the cab driver (1 st) also
called at about 05:35 hrs to confirm the pickup and destination address. At
that time he was at Mahadevpura ring road. When the cab did not turn up
even till 05:50 hrs, I called him 3-4 times till 06:00 hrs, but the driver
did not receive the call. At about 06:05 hrs I booked another Ola cab
(2nd), which came promptly and we completed the ride to Airport.
This kind of disappointment is not acceptable without proper reason. I
suggest the Ola cab management to take proper action so that this act is
not repeated with some body else.

Details of 1st Cab:
Name: Murthy
Mobile No. [protected]
Vehicle No. KA51D0235

Details of 2nd Cab:
Name: Girish
Mobile No. [protected]
Vehicle No. KA41B4846

Regards,
K K Mohapatra

We were 3 members travelling to Gandhipuram from Avinashilingam University. The driver had taken Rs.258 from us when the actual bill was only Rs.208. The phone which we booked the app with was with another friend travelling in another ola cab. The driver's name is Varadharaj.we have paid Rs.258. We have tried calling the driver and he has not responded. The extra money he has taken has to be refunded as soon as possible.

I booked Ola cab today for a Pune-Mumbai ride. At the time of booking, I didn't have money in my Ola money. Hence, the payment is defaulted to cash. After the cab was on its way to Mumbai, I added Rs. 2000 to Ola money and called their customer care. They said that the payment mode cannot be changed once the ride is on its way. When the ride was complete, we paid the driver Rs. 1900 in cash. When the driver left, I got a message saying, Rs. 2000 have been deducted from my Ola money and I have pay Rs. 400 in cash!! When I called their customer care again, they simply refused to help me saying cash payments were out of their scope. If a user is not allowed to change the payment mode once the ride starts, why the hell their system changed it automatically? When I did not have sufficient balance in my Ola account, the default payment method was cash. When I added money, suddenly, it became Ola Money!! Now, for a Pune-Mumbai trip, they have charged me Rs. 3900 whereas, they should have charged me only Rs. 1900.!!!

I booked my cab On 12th Feb OSN[protected] ..Booking location was kumaran college RR Nagar
The driver never arrived at the location and rudely said to come to some another place.
Then he cancelled the trip after making me to wait for 30min. How can a company send me the below message?

"Sorry, your Ola Share booking OSN[protected] has been cancelled as the waiting time for your pickup has expired. Please try the Ola app to book again"

Ola company charges it's customers when the customer cancels a ride. What if the driver cancels a ride?
I would never recommend ola to anyone. Until all my previous cancellation charges are reversed.

Also today the same thing happened. I booked a Ola from my house to Four bunglows market. it showed me more then 15 kms. I had to pay Rs.116. When I checked with the driver he told me that it is 13 kms. While coming I was being charged Rs.150. How can the distance change so fast. Even if i am travelling by highway which is the longest route it will not be more then 17 kms that is what your drivers have told me. How come 150 when I am using your coupon... I came to Infinity Andheri and from there also I was getting Rs.120.. This is cheating .. You earn from selling your Coupons first and then cheating the clients. Ola has taught me that distance also change once you have paid and ola has the power to increase or decrease the roads also.. They are looting people left and right ..nobody doing anything about it.. let the lot continue

When i booked a cab it was showing rough estimate RS 275 when i completed the trip they charged peak price Rs 71 without notifying before booking the cab and total fare is Rs 362. Request you to get and refund the extra charged peak pricing amount Rs 71. The trip no is CRN[protected] & trip date is 11 Feb, 2017 and i called ola customer support also but no proper response

On 12 January 2017 I was travelling Bangalore to guwahati for that I booked old cab at 3.10 am from chanchandra to airport and after booking immediately I call ola driver and he replied that he will reach my location within 2min but after 10min he cancelled my ride then again I booked another cab to airport and same things repeated and that one also cancelled by driver. Again I booked my third ride to airport but after few minutes he also did the same thing and cancelled my ride.at last I booked 4th ola cab to airport n he came after 7-8 mini later and I reach airport at 5.10 am and at last I missed my flight for 5 minutes delay. all three cancellation it took almost 45 min . For this back to back 3drivers cancelletion I reach airport lately and missed my flight.

I wish you had Humans for customer service. Ola share is a SCAM . I spoke to one of the managers while I was booking. I wouldnt have booked this ride if I she had not said that they can not look into tha matter unless i have a trip booked. I wanted this routing issue to be resolved permanently. But I could see your incompetency. Even after realizing that your driver follwed a GPS route which was not required and your TLs doing experiment on our trip to see what could be the problem you are not ready to refund the extra amount charged. I was charged INR 240 instead of INR70 as per Ola share terms. Second time I bought Ola pass and I could use it because of you follwing a route which includes toll and moreover you can't give me split of fare.. So much of incompetency and who is suffering ""Your Customer". Its a shame.. I have sent Emails already. Please
Check those for complete information
.my email address is [protected]@yahoo.com.
Kanwaljeet Singh Arora