Ola Cabs / ANI Technologies Complaints & Reviews

My name is laxmikant kulkarni
I was travelled by ola cab on 10th feb 17
CRN no.[protected]
ride bill is not generated due to technical reason so I paid by cash 1225 rs.
after that I called to customer care four time to complete that ride and send me the billing invoice but every time they say it will resolve by 48 hrs and no result
on 17th finaly they send me the invoce of 640 rupees and it was deducted from my ola wallet.
so wrong ammoint and extra deduction is a essue.
again I call them and again they say it will happen by 48 hrs
realy frustrating

Laxmikant

I booked a cab from Mira Road to new Bombay on February 17th, 2017. Before booking the cab, the fare estimate showed me Rs.450 or so. However on reaching my destination, my final fare was Rs.850.
I understand that the estimate is not 100% legitimate, however I cannot be charged the double of the estimate. The reason I booked the cab was because of the estimate fare. I was ready to pay Rs.500-600, but not the full fare. My journey otherwise was also extremely uncomfortable. There was no music system, the Ac was not working properly, the car was making too much noise at the back which gave me a headache, and the driver took a detour of 15 mins to fill the Petrol. When I contacted the customer care, they were uncooperative and Said I had to pay. Then they said that I had to handle it with the driver. I told the driver that I would pay him Rs.500-600, and I tried to forcibly pay him the money, but he absolutely refused to take the money. He took the money and placed it on my bag and drove off. I am amazed at the ridiculous behaviour of the driver and the customer care.

I had booked one Ola share for two people.
After I onboarded I gave the fare shown in app as the driver asks the amount before the trip starts in Ola share.
On the way after few distance on the way to my destination another friend had to onboard. But driver denied to pick him up.
We didn't go in that Ola cabs still we didn't rcv our money.
Really it's very bad service Ola is providing.

Thanks,
Bipneswar

I had got a popup of an offer in my olacabs application saying "get flat Rs. 100 cashback on first 2 cashlessrides on ola. Coupon code for the same was CASHLESS. So today i booked a cab and applied coupon code for the ride and my code was applied successfully. But while billing at the end of the ride i did not get my cashback and my bill was 148Rs. which got deducted from my Ola wallet.
So if the coupon code was applied than why didnt i receive my cashback.
Please look into this matter and revert back as soon as possible.
Thanks

Hi
I travelled today morning from kandiwali E to Malad west. At the time of booking no notification was there on the screen for any dynamic pricing for Prime Cars. I booked the Prime cab accordingly. when i completed the trip I was charged 322- for 6.9 kms ( after applying coupon code Happy50, the actual fare was 527/-) and the amount got deducted from my ola money account. The Normal fare without any dynamic pricing is around 107-112/-.

when i checked with Ola support team thay informed me that the excess amount deducted cant be refunded. I reiterated to them that since no notification was there hence dynamic pricing should not be applicable. There was some technical bug in their system due to which notification did not appear on their app at the time of booking.
Now no one is listening to my complaint and they are not agreeing to refund the excess amount. Pls help in refunding the excess amount.

CRN No.[protected]
complaint No. 36507579

I was travelling from my office at Hubtown Solaris to my residence at Tarun bharat society on 14th FEb, 2017, I took an OLA auto and the distance is just 2 kms.
But when I completed my ride I was stunned to see my bill amount and kms travelled, it showed 11.35kms and INR 139. I had INR 121 in OLA wallet and rest INR 18 I paid by cash.

I mailed several times to ola support but without any results.

Hope they understand my mistake, else I am not going to use OLA service again.

Regards,
Agnidra

Name of Driver: Tanaji Shahaji Ghorpade
Driver phone: [protected]
Type of trvel : Ola share(pass)
Car Details: MH14FC3842 (White Xcent)
Date of travel: 6 February 2017
OSN[protected]

The Payment of Rs.108 was already done using Ola Money; ;but the driver took Rs.110 in cash. When contacted, he promised to return the money, but later is not receiving phone at all.

There was a offer by ola. The offer was of Rs.29/- for 4 Kms.
Wilson garden 7th cross to tavarekere last bus stop. Which is just 3.5 kms.
But when we reached tavarekere. It showed 11 kms and asked for Rs146/-
Even if we come by a cab it will cost only 60 rupees.

We called the customer service and he backed up the auto driver telling us it's a special ride and stuff.
We had to pay Rs.52/-

Before few months too, from btm, jayadeva signal to silk board an ola cab charged us Rs300/-

Plus we had to deal with that rude and cheap auto driver.

Good that I have a high tone of voice.
I started shouting. People gathered. If it was a secluded place then this guy was so cheap. What would have I done..? Shell out Rs 146/- for the offer they promised of 29/-...?

This ola company is so unprofessional.
They are just cheating people.
Taking us for a real ride.
Making money & running their company by cheating people.

How many days will this work.

They are going to shut down very soon.

Uber is more professional.

Don't use ola cabs or autos

They are cheating people

On 15th February OLA cabs refused to offer a ride from Infosys Phase 2 to Pune airport on grounds that they had 2 remaining trips left or that they couldn't travel long distances . Expecting a full refund of OLA money and also proper action by company for false promises made via ads and app .
Names of drivers and cab details available for further action

I have booked micro, to travel from kacheguda railway station to chintal. but they billed for mini and also multiplied by 2 (peak charges). They didn't give prior intimation regarding peak charges and collected rs 426/- the invoice shown below.
Base Fare ₹35
Distance Fare
First 15 km ₹90
Last 2.7 km ₹32.4
Ride Time Fare for 40 min ₹40
Peak Pricing (2x) ₹197.4
Ride Fare ₹394.8
Taxes ₹30.78
Total Bill (rounded off) ₹426

As today I was driving from Raipur road to my home i met with an accident as one taxi no:UK 07 TB 0598 hit on my car an run away due to which my cars bumper got damaged by that and as per that I need my compensation from that person or the authority should cancel the license of that driver

Deas sir it is regarding your crn[protected] dated 30th january
Driver name md aqbal
Prime sedan - white swift dzire (Travelled without ac)
(1) as per mentioned by you bill which i received in my gmail that ride was from raja ram chand ghat road. Ramkrishna pally, panihati kolkata 114 to 182/9 kadam tala howrah
(2) my actual ride was from peerless nagar (Sodepur morh) to howrah rly station.
(3) from peerless nagar (Sodepur traffic morh) to howrah rly station is approx 21 km but your bill sail i had travelled 35.8 k. M
(4) on 13th feb17 i returned kolkata & availed a pre-paid taxi from howrah rly stn to peerless nagar and paid rs 276.50 but you charged for the same ride rs 691/-
Please look into it and reply me as soon as possible.
With thanks
A k bhowmick
Nk

Hi Team,

Today morning at 11.35AM on 14Feb2017 the cab number KA 05 AF 2941 maruti Ritz hit my car form back side and caused damaged to my car and have got dent on plastic lower bumper and the paint also removed from that place.
i need to complain about this and i need the compensation or the damage need to be fixed by complete change of the part.
I need some one from your team to investigate and get this resolved. if this does not get resolved i need to reach out to higher authority to get this resolved.

I, V.Sri Nagesh Kumar (cell no.[protected]), am a regular customer of Ola services. On 12th Feb 2017, I have booked Ola from my home to KPHB colony, situated 16.6 km from home at Domalguda. The ride started at 7 am when there was virtually no traffic. However, Ola has charged an exorbitant ₹618 at 3 times the charge. This is too much. Had I known this before, I would not have booked that particular service. Kindly do the needful and return the extra money charged.

This ola outstation is really not at all reliable
I booked a cab for silvasaa on 14th Feb at 6.30am foe a wedding to be attended later
The bookin was done previous night. Morning from on my departure time almost 10 drivers cancelled the ride i called up the cust care they cud just book another cab and then even that use to get cancel.. it happened till 8 830 and then i was told to take alternative
The wedding left unattended by us because it was too late to leave
This is so annoying
I want some serious action to be taken on them

I booked a ride from my residence to terminal 1D indira gandhu Airport in delhi and when i gave a call to the rider for the availability he asks me to cancel the ride as he was on strike... But then also a fine of rs25 is charged on me... This is not acceptable... I want it to be cancelled right now... How rude... I was late i have to catch my flight @11... And he is now saying i wont serve you

Hello;
This complaint is regarding the ola services and the customer care response..I booked a cab from mejaestec to Mahadevapura @10:30 pm and while booking ETA is 5 mins.i waited for 15 mins then I've called to driver in my device it's showing 1 min ETA and I can see the vehicle too but driver said he is in some other location and wait for 5 mins..I waited then also response from the driver is same I called to the customer care the ola people or saying that they can't anything more than raising a complaint against the driver and this is not only first time I've written so many emails to ola support team also.the response from them is nothing

I tried booking an ola auto at about 4 in the evening today...The drivers were too far to reach me...I had an urgent wrk...So I tried cancelling the ride and tried booking again...In all my attempts to book an auto, the driver was too far so I kept cancelling the rides...The reason y I kept cancelling the rides is although there were so many drivers so close to.my location the drivers who accepted my request were too far to reach me on time

Dear Ola customer care,
I had booked an Ola cab on 11 Feb 2017 for a drop at Bangalore
International Airport on 12 Feb 2017, early morning.
As per the procedure I had received message on 12 Feb 2017 morning at 05:
33 hrs about the cab details. Accordingly, the cab driver (1 st) also
called at about 05:35 hrs to confirm the pickup and destination address. At
that time he was at Mahadevpura ring road. When the cab did not turn up
even till 05:50 hrs, I called him 3-4 times till 06:00 hrs, but the driver
did not receive the call. At about 06:05 hrs I booked another Ola cab
(2nd), which came promptly and we completed the ride to Airport.
This kind of disappointment is not acceptable without proper reason. I
suggest the Ola cab management to take proper action so that this act is
not repeated with some body else.

Details of 1st Cab:
Name: Murthy
Mobile No. [protected]
Vehicle No. KA51D0235

Details of 2nd Cab:
Name: Girish
Mobile No. [protected]
Vehicle No. KA41B4846

Regards,
K K Mohapatra

We were 3 members travelling to Gandhipuram from Avinashilingam University. The driver had taken Rs.258 from us when the actual bill was only Rs.208. The phone which we booked the app with was with another friend travelling in another ola cab. The driver's name is Varadharaj.we have paid Rs.258. We have tried calling the driver and he has not responded. The extra money he has taken has to be refunded as soon as possible.