Ola Cabs / ANI Technologies Complaints & Reviews

OLA booking reference no CRN[protected]. From Jalnidhi Co Housing Society, Goregaon West Mumbai Maharashtra India to Prabhu Drishti, Plot No. 3, Block G, Sector 13, Kharghar, Navi Mumbai on dated 3rd February 2017. Cab driver taken extra long route and ready to understand traveler. My parents are of old age traveling on cab, due to age they couldn't alight from cab. I used online complaint option but they refund 166 INR. We are regular traveler of OLA previous trip cost us 713 rupees on little shorter route but same way. On 3rd February it cost us 1402.
Who is responsible for extra cost, loss of time, and stress to my parents.

For my above referred drive from Bengaluru airport to National Games Village Koramangala, I was charged Rs 1242. This is significantly on the higher side, whereas the estimate showed at the time of booking was Rs 700--800. Kindly look into the matter and inform why circuitous route was taken instead of normal one .The distance through the route taken by the cab driver almost exceeded by 13 kms.

Today we have booked an cab in ola cab no-1953 .What the fck with the driver he is completely impolite and rude too.Main thing was he did not drop at our location we went by walk what the hell if we want to go by walk why we will take ride and he took total amount from us being very rude and using bad words as well, And i dnt understand i didn't even rate but he got 5 star rating hwz dis possible take a immediate action and reply me this created a bad impression on ola chii that fellow name anjaneyulu 😏

Today we have taken OLA RIDE Witg driver for KRN:[protected] Mohammed rasool([protected]) Auto ts11ua2447.our destination(koti) is 10km from my pickup(b.k guda) point. We started journey. After 1.4km journey he had stopped auto and asked for the money.but my destination not came.he said that my Mobile showing bill. We asked him to continue journey. He fighter with us and taken money from me.he left me on road. He used vulnerable words.please take action on the them.

Yesterday night I booked a cab in OLA cabs.
Cab got break down in the middle of journey and he stopped me in the highway where it's hard to get the cab in night time. Cab driver collected the complete fare even the still 20 km of journey is remaining. When I called to ola customer care and complained about this they offered me a regret. When I asked for refund it's not possible for us to refund the money as you are calling after an hour. I tried multiple times but no one picked the phone.
When I informed the same, they told we can not do anything for that.

In an OLA outstation trip, we have paid at a pump station on behalf of the driver. So he is supposed to deduct it from the finalfare but unfortunately neither we nor the driver remembered at that time. When we reminded him on Saturday night within four hours of the trip, he siad he will pay back via Paytm. But to our misfortune, he is not receiving our calls (both my and OLA's) since Sunday. OLA is now telling that they can't take any action unless they get any confirmation from the driver. So what am I suppose to do now? Wait for the driver to pick up the call or complain at the police station as OLA is not ready to co-operate with us.
Just to avoid dealing with the cheap drivers, we are booking via OLA (so called decent platform) and paying additional taxes with expectation that OLA will intervene in case of any discrepancies. And this is how OLA dissapoints us.

This ia regarding the pathetic service provided by OLA share . I took ola share from Airoli to bhandup w . there was one more passenger from mulund (E) . driver first dropped the mulund east passenger then crossed east to west bridge and i travelled entire Airoli Mulund west and mulund east and then reached my home. It tool around 2 hour to reach to my destination . it ia really painful . we normally book cab to reach faster not to visit entire Mumbai darahan. Ola should pickuo the passenger who are having same toute droped not to book blindly. i think ola should take some steps o improve their services .

I booking a taxi from vikroli to Wadala after starting the journey I ask driver to air conditioner start. He never listened. I asked one more time to driver then he said without respect calm down and wait until cool.then he said you don't want to continue this journey, you can possible to go out and you can complaint about me, I don't care. First of all I decided to going to consumer court and raise the case against driver with cab. Please do the needful.

OSN[protected]
Ola drivers have taken customer for granted and they decide whether they want to commute or not. Drivers not willing to take up trips must not be available in the radar for booking.
Wasting customers time, resources and patience. Coming to pickup locations and denying duty after knowing the destination area is not acceptable. This has become a practice and this speaks of the unethical behaviour of the drivers hired for Ola.
Causing delays to customers and expecting all to agree to their wimps and fancies.

I hired a Ola micro from MIAL T-2 on Jan 28, 2016. Ola has a pick up atP^ level.
I booked the ride. CRN no. CRN[protected]
1. The Driver's name was Muddassir Ukaye. The person who picked me up was not the same as it appeared on the receipt. a villager from Barshi, speaking Marathi. He was very well behaved.
2. I was waiting at P-6. The driver asked me to come out at the bust stop.
3. I came out and was asked to pay taxes by the MIAL staff, which I did.
4. The ride was uneventful and acceptable, although the vehicle was quite rickety.
5. There was no toll tax paid at Mulund Eastern Express highway. The driver showed the card. which was seen by the top collector and allowed to go. I have seen this during my several rides earlier.
6. I Asked the driver about it, and he mentioned that the Toll tax was paid as a monthly pass @ INR 1000 per month. He said that this pass was provided by ola (not purchased by him).
7. On arrival, I received the receipt.
8. To my chock, INR 100 was charged as P-6 charge, which shouldn't have been charged to me.
9. I was also charged INR 35 for the Mulund toll tax.
10. The receipt shows these as add ons, on which the company doesn't pay any taxes.
11. I read that Ola earned INR 135 extra...tax free.
My expectation is that Ola should stop fleecing the customers in this manner.
Abhay Deshpande
+[protected]

SMS received on 31st Dec16.

Take an Ola cab ride before Jan 1st 4AM, and get 50% OFF on three rides next week! Party responsibly and take an Ola wherever you're headed. Happy New Year!"

And my understanding on SMS received on 31st Dec given hereunder

"There is no upper ceiling, no "conditions apply" words and not asked me to refer any link for conditions as said in your mail conversation"

They gave only 150/- cash back on my three rides instead 50% on my three rides.

Ola reply.
Pugalyendi M (Ola Cabs)
Jan 31, 6:44 PM IST

Hi Sunilkumar,

Thank you for the reply.

Having checked our records, we see that you have received the offer code "HNY" for the ride taken under offer on 31st December and the offer "HNY" gives Rs.50/- discount for next 3 rides. However, you haven't applied the offer code. Hence, as one time exception we have credited Rs.150/- to your Ola account. I am sorry to inform you that we are unable to process any further refund for the same.

Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Pugalyendi M

Ola Support

This is the reply in all the mail's received from their end.

Had a very bad experience of my last visit to Bangalore. I had hired this ola cab from Bangalore airport to Rajaji nagar. At the time of bill payment
the driver I could not access the phone and I ended up paying 900 as against the original bill of 663. I called the driver and he promised me to return back the excess charged amount but then he did not revert.
I was there for 4 days in Bangalore, but he did not revert. The amount is not concern for me but its necessary to show this things are happening.
Our HR of Siemens forces us to use OLA so we go for it, but I am going to highlight this case to them also.
I had given this feedback to ola on mobile app, but it seems they are simply not concerned.

Ola charges Peak Traffic Fare. The Peak traffic fare of 2.4 has been charged. Also the Peak charge icon is so small and in corner that customers cannot see it often. Customers are in desperate need and they have no choice to give. When there is strike by certain sections of transport they resort to this more and it is very unethical
Date of incident : 31st January
Phone : [protected]
Ride no. CRN[protected]
Charge rate : Rs 431
Distance 12.4 km
Journey time: 35 min
Time: 2:46 PM

Fair Price should be around Rs 180.
Want refund of excess fare. Charged 2.4 times normal fare which is unethical when other modes of transport were on strike.
Customer also could not understand peak fare stuff as he encountered first time and no vehicle was there.
Had to wait for long time as their Server was not connecting.
So it is entirely unethical.

I am sorry to inform you that when you were informed by me that I have to go sankara eye hospital and your driver of the vehicle also confirmed that when I rode the vehicle and when he dropped me at HAL and from that place I had to hire an auto Rik Shaw to reach my destination .I was thinking when I do go to Delhi may be tomorrow I will ride Ola but I may have to think twice now .I may book Opera ride now from sankara to my home Atik confident Sompura gate Sarjapur Road just within half an hour.
It should be sent to Ola Cabs and wrongly it have been sent to you.

I had booked Ola cab in Pune for travel between Kothrud to Ghorpadi. Initially I received one confirmation. The driver arrived near the pickup, but could not locate the exact pickup point. After sometime i received a message that my booking has been cancelled and i have to book another ride. Accordingly I booked another ride and and the driver arrived in 5 minutes.

However, the shocking part was, I was charged Rs 50 extra as cancellation fee by the other driver. This was totally unethical on Ola's part, since the booking was cancelled by Ola/driver.

We had to suffer multiple times due to Ola for that ride. First, it was because the driver was not able to locate the pickup. Second, Ola/driver cancelled our booking and we had to book another ride, thus wasting our time. Third, and the most unacceptable was charging for cancellation, though the cancellation was not from our side.

Very poor experience and I think Ola has lost a customer forever.

Today i had a worst experience with Ola Auto, when i am booking ola auto from app, i get no. After that i was refused by 3 auto walas to take to that destination, 2 didn't respond to my call & 1 cancelled, in all these my 1 hour was wasted. Finally i had to cancel my plan & return to airport. Plz cross check with auto-people before giving there no. To passenger.

Dear Sir,
I am a OLA SELECT CUSTOMER, I have OLA MONEY minimum balance is always Rs.500 in the OLA Account and also OLA Credit limit of 3000.

For last 3 days I am being asked to pay Bills after travel in CASH. I have been talking continuously for last 3 days and also mailed the problem but no body seems to care nor revert back except sending a mail that the issue is RESOLVED.

CAN anybody look into the problem and respond to me to resolve the problem.

Kind Regards,
Dr. Sumon Chakravarty

Hi,

I travelled in OLA cab from White field to ITPL. I am regular traveler, usually it cost me 50 to 60 rupees but in today's trip they charged me 124 rupees.

This is really not an acceptable.

Desirable resolution : I want my extra amount that you have collected.

Driver details:
Pattana shetty Ganesh
Mob: [protected]
CRN[protected]
Date of Incident : 31/1/2017

My Details
Lokesh Rao Y
Mob: [protected]
[protected]@gmail.com

Vaishali metro station he stopped the cab about 1 km from there by saying that you can go by your self post which I told him this is not fair and I will report this, he started abusing with me and was about to beat me .. his name is Bijender Singh ( [protected], white WagonR UP13AT1149
Plz take some action against him as he is a monster and might can kill anyone

OLA is not taking care of the drivers that's the reason drivers are not taking care of customers. OLA is harassing and making false allegation against drivers and not supporting drivers and customers. OLA just fetching money from customers and drivers in form of penalty. NO Resolution!!! NO Customer Centrix!!! NO Satisfaction!!! Only Harassment from OLA to OLA Customers and OLA Drivers also. OLA will make money and will run away after spoiling everything.