Ola Cabs / ANI Technologies Complaints & Reviews

Hello team,

Yesterday i was able to reach to my destination on 6th attempt to book a cab and rest of the drivers denied duty on telling them that we want to go delhi from gurgaon at night.

In return ola cabs has charged me rs 100 penalty 50+50 and they are telling its due to my mistake and there system automatically do that they have preset process to charge it.

When a cab driver deny duty then he should be charged instead to one who is booking.

If my intension would not be to board the cab then why i have booked and taken cab from same place to same destination.

I am attaching proof with destination and attempts in respect to time.

On sunday night (i. e on january 22, 2017) i have booked cab by ola app for koper khairane from colaba. while booking i didn’t asked for any surge charge even i didn’t received any information like sms, mail etc. as earlier ola used to do). also nowhere it’s mentioned that ola is going to charge by this much rate.
I have booked micro considering the fact that it will be suit to my budget. when i reached to destination and asked for the bill, i was completely shocked. they have charged me heavily. i paid the charge of luxury car for micro cab which is completely injustice to me.
They have mentioned term “ fare increase” for that they didn’t gave the justification. i approached ola for various time but they denied to return my excess money (app. 600 rs.).
I have been cheated by ola. please look into this matter.

Please find below details of invoice.
Bill details
Base fare ₹55
Distance fare
First 20 km ₹120
Last 13.2 km ₹158.4

Ride time fare for 44 min ₹44
Fare increase* ₹566.1

Total fare ₹943.5
Toll / parking fee ₹35
Taxes ₹75.69

Total bill (rounded off) ₹1054

I traveled from MIDC Taloja to Hotel Satkar Residency (Thane) with my colleague through Ola cab number MH03BC8068 and alighted at the hotel around 4 PM. Later we realized missing of my OPPO mobile (by about 5.30PM). We called driver Irfan and he says after he dropped us, he was with his friend in the car and his friend might have taken it. He is not giving any more details. Please look into this and trace the mobile (currently mobile is switched off). (The trip was booked through mobile number [protected], [protected]@gmail.com).
Please call us at [protected].

I booked 7 Ola mini Cabs but only Ola auto was available. They accepted and later when I contacted they said they cannot come and if I want then give CRN number once the phone.
The way these auto people talk cannot be tolerated at all. I, being a regular customer who pay by Ola money do not deserve this at all.
If these people cannot come why do they accept our request and Ola provides all details of driver l. Later they ask us to cancel. Ridiculous!!! I guess this is one of the reason why people prefer uber more.

Dear Team,
I was riding from Andheri West to National stock exchange bkc. Around 10.10 Am I reached bkc and completed my ride. Meanwhile I forget my phone in cab. I asked driver to stop on spot but he didn't and went for another ride. Now I have booked a complaint for lost of my phone .
Please resolve the query as soon as possible. I hope I will get back my phone.

Ola cab no. TS 22 TV 1772 charged more money . While going from warasiguda to nampally ola cab charged only Rs. 144, at 6pm. while coming from nampally to warasiguda at 9.30pm ola cab had charged Rs. 340. The driver refused to show the fare reading informing that the same is deleted.How can the fare be more than double for the same length of journey.Incidentally the message of the concerned journey is deleted from my mobile .The driver seems to be indulging in some hitech gimmick to dupe customers as well as tarnish your image/standing.Please have a check on this person. It may lead to others of similar type and their network.

I have booked a ride from kempegowda international airport on Jan 22, 2017 at 1:15 am.The driver did not come to pick up neither he responded to my various calls made after knowing my destination.After few minutes I booked another ola n he picked me up from the airport..no cancellation was done from my side for the earlier cab n they have charged an extra amount of 75₹ mentioning it as some cancellation charge.It was a fault from the earlier driver because such a behaviour is not appreciated and is this the way they treat their customers...
Number of the ola cab booked is:
CRN[protected] n the name of driver is Prakash H

I booked a 4 hour-40km rental cab service at Amritsar. After finishing my journey after 4h 24min I was handed over a bill of Rs 2565. My total mileage was 17km only.
I attempted to contact the customer care number for over half an hour. It kept on stating that I was calling from unregistered number. Where as I had booked the ride using the same number. To top it they deducted my OLA money without my permission. It is illegal and will have to taken up through legal retribution. An horrible experience. I would advise people to never take Ola nor recharge any money in Ola money. It's a big scam

On Monday Jan 2016 9:15 pm I took a shared ride from Koramangala (my office) to Sompura gate (my house). The Taxi Details Are

Driver Name : Rakshit H N( This was the info passed on to me, whereas it was driven by a different person)
Vehicle Number : KA-11-B-0914
Contact Number: [protected]

I had balance of 200 Rs. in Ola Money and I had never used Ola money before.

When reaching the destination I asked him how to make the payment using ola money. He said I can't and asked me to pay 215.

I paid 220 and departed with him. Later I found that Rs 200 which i had in ola money is also been deducted. And Driver has cheated on me.

When I took the same to OLA Customer care, they told they can't do anything and advised me to be careful next time..
I will be carefull but how does it take away their responsibility of my money with them?

I want a refund of atleast Rs.60 on my last ride because the people who were there in my share who had booked simulatenously and were travelling with me had fares of Rs.65 and Rs.50 although they were dropped within 200 m of my actual location.How can Ola charge me this filthy when my ride was not more than Rs.60 bugs under any pretext.

Give me the exact reason and refund me the difference amount.I would not be taking any further Ola rides if this concern of mine isnt resolved

I had to go from malleswaram 18th cross to sanjay nagar. i got the message that a driver was his way IN a silver verito KA41A4398 MOBILE NO. [protected]. I waited for a few minutes giving him all the directions. He then asked me for OTP. i said I would give once he comes to the location but he gave some vague reason and insisted on my giving OTP. I gave the OTP but he never turned up. I am furious.
Date[protected]

Parshuramulu ([protected]) is on the way to your location in a Silver Indica TS08UB7867. You are paying Rs. 70 for this ride. Share OTP 1564 only on boarding cab.

The above mentioned is the message which I had receive on booking cab. Every time I board from the same place with minium problem of the driver locating exact address. But yesterday (20th Jan 2017)there driver didn't even come to their location. Even though I only called him and told all their landmarks but still he was unable to locate the place. Such a dumb, idiotic, illiterate driver. After 15 to 20 mins he told the booking has been cancelled you book another cab. Later I got there below message

Sorry, your Ola Share booking OSN[protected] has been cancelled as the waiting time for your pickup has expired. Please try the Ola app to book again.

He didn't even come to place. How can the booking be cancelled? I was waiting for the cab in this scenario. This is highly unprofessional behaviour which I never expected from ola. I would have missed my train from nampally station because of your unprofessional, rude, stupid driver.

WORST SERVICE

Hello Team OLA,

This is regarding Ticket# 31309998.

It’s being very disappointed that I am receiving very pathetic service regarding my concern.

I have recharged for 3000 rupees with coupon code SELECT and after that I never got an option to subscribe for trial.

I received an response from Kalpana DM (Ola Cabs)

Kalpana DM (Ola Cabs)
Dec 30, 2:58 PM IST
Hi Mohd,

Thank you for contacting Ola.

I understand your concern with regard to the Ola Select membership.

As I checked your account details, I see that you have successfully applied the coupon 'SELECT' while recharging your Ola wallet. I would like to inform you that as per the offer terms and conditions, the 30 days Ola Select membership will be activated on your account within 48 hours from the time you have recharged your account, thereafter, you will be able to enjoy the Ola Select benefits. For more information, please check the link https://blog.olacabs.com/30-days-free-trial-of-ola-select/

Kindly be advised to follow the below steps to start the free trial:

- Go to your Ola app menu.
- Click on the 'Join Ola Select' option.
- Click on 'Start Free Trial'.
You are a valuable customer and I appreciate your business with us. Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Kalpana DM
Ola Support

Get quick help with all your queries: help.olacabs.com

I followed the instruction and I could not See free trial option I also tried to update my app restart my phone and checked but nothing helped. Regarding this I have multiple time raised an concern and I spent 25min with OLA customer care in which I was promised I will receive call from your team within 48 hours and I just received an email from your team asking my convenient time. I responded to that email with my availability and no one called me.

Later again I called OLA support team and was on call with their escalation engineer for 45 mins and this is all STD call charges so as of now I have spent almost 150RS in call charges and again I was promised that I will receive response from the technical team within 48 hours and again no response. I am tired now to contact OLA service as its just costing STD charges with no resolution.

Let me know who is goanna pay for all the call charges and issue I am still facing this issue with no help. I am no more interested in using your OLA Select and will request my entire co-operate team to Ban OLA for such a service. I will make sure I file a complaint against OLA.

It’s almost a month no one is bother to look into this issue. I am again investing my precious time in emailing you with all the details.

Please suggest me as how to get my issue addressed and get this compensated.

Than you OLA for Such a support and GOOD BYE.

I own a Indica (2014 model). I have a Driver who was running this car with Uber. After few months he stopped driving with Uber and he said he is driving the cab with local travel agency. When I called Ola for details of attachment of my car I was informed that my car is already attached with Ola Cabs. It was a shock to know that my car is attached with Ola without my / my wife's consent. The driver has created fake lease agreement and attached the vehicle with Ola. I escalated the issue by visiting the Ola Murgeshpalya Bangalore office and met Mr. Dipak on 24.12.2016 and he assured me that he will have a look and I will get a call from Ola by 28.12.2016 regarding this issue. It's been more than 2 weeks now and so far there is no response from Ola Cabs.

All the original documents of the car are with me. Also I have not had any lease agreement with Driver. My question to Ola Cabs is:
1. How can Ola attach a vehicle without physically verifying the originals ?
2. How can Ola attach a vehicle without the owner being physically present ?

If this is your attachment procedure then any thief can rob a car and get it attached with Ola. I have also tweeted about the issue to Bhavish Aggarwal. Request you to please consider this with utmost priority and revert back to me. This is serious security concern and Unethical and Illegal Practice followed at Ola.

I can be reached at [protected]@gmail.com

Regards,
Anand

I had booked a cab on 14th January 2017 at 5.50AM.Cab driver called up me at 5.55 AM and informed me that he has arrived at the place.I have informed him that I will reach in 5 minutes time.After reaching the place along with my wife and kid, i could understand that he has cancelled the trip, with out informing me.I had to reach airport by 6.25 AM.With luggage and family along with me, I could not search another vehicle in time.Finally I could manage an auto but I could reach the airport by 6.35AM only.By the time aircraft(Jet Airways) had closed their counter and I missed the flight.As a result, I missed the connection flight from Mumbai to Mangalore also.
I had to book another ticket and had to travel at 11.05AM which costs us Rs24000/-.
I had also lost Approx Rs. 17500/- for the earlier ticket as cancellation fee.
Altogether I had faced lot of mental struggle and loss of money and time due to the unethical behavior from the driver of OLA.I request to arrange the compensation for the same.
Vehicle number:GJ01DT6696
CRN[protected]

I Dr Khwaja moinuddin while travelling in Ola car swift dzireMHO3BC4085/OSN[protected].lost my purse and valuable Rs seven thousand &PAN car/Driving licence /MMC Reg card/Bombay YMCA Permanent card.Mr Asif was informed.I am making a formal Complaint to police.driver has not responded to my complaint.because when I sat in the car checked my purse.it was there.After I got down the purse wasn't there.I was sitting in the front seat.

The day before yesterday I was driving the bike and the old cab drivers split on the road without check behind vehical that split comes to on my pant and he just saying sorry while driving he was eating some stupid material make u guys can understand that things..And behind lady guest was sitting and she was literally upset I told them to clear it and he just say sorry sir it was just a mistake this type service you guys are providing...
Please make sure that next it won't be happened again..
And the next signal he was splitting on the road back to back...Again I go there and tell him to please clean it he say do what ever you want to do...
This poliatily of your driver's to talk with the unknown people..
Please reply on me ahirrao.[protected]@gmail.com
If it is happening some where else and then i[censored] see then I'll never use the old cab from present or in future...

An ola driver stole my Iphone. His name is Pramod, phone number : [protected], car name : White Ertiga, car number : HR55Y3826, CRN number was :[protected]. The car was booked by Nishant Bharali, phone number [protected], Date : 17.01.17, Time : After 11:00 pm
Please do something regarding this issue. And I am sure that the driver took my phone because he was the last person I met before my phone got lost. And I remember I left my phone in the car, when I asked him to check he said he didn't find any phone and he was being rude and after that he switched off the phone. I clearly remember I left it in the car itself. I warned him to write complain against him then he said "he doesn't have only 1 car, he has 9 cars so a complain doesn't really matter much for him". This statement of his clearly shows up everything. So, I request you to take some action as soon as possible. It's a matter of IPhone stoled by an Ola driver. I hope you understand. Contact me in this number : [protected]

Hello team my self deepak an my registered phone no on ola cabs is [protected] an i booked first ride on ola cab an they charged very high amount on cab service on micro cab because they convert my cab catagary micro to prime without inform to me an they charged more hidden charges on my ride i am dissatisfeid with ola servises please provide me better resulution to me as soon as possible.

Regards
Deepak
[protected]

On 18th January, 2017 I booked a cab for my grand father and uncle. i patiently waited for the cab to arrive. the cab driver passed my lane and decided to take a very long unnecessary U-turn. After my father explain the locations to the driver, i waited on the road for 10 minutes. I called the driver up and asked him where he is because we had been waiting for the cab for over 20 minutes. Because I spoke in a higher volume, the Driver cut my call and just cancelled the booking leaving us cab less and after wasting 20 minutes of our time. At the same time, i have called him 10 times his phone not being reachable or not picking up. The Drivers name is Md Khan and mobile number is [protected]. Ola Cabs really needs to make their drivers a little more polite in taking to their customers before they loose all their loyal customer like I was.