Ola Cabs / ANI Technologies Complaints & Reviews

I booked Ola Cab today for a distance of 34..3km which took 120 minutes. So the total amount will be Rs.451.60+100(MCD Toll)=551.60, However, the invoice shows as below:

Bill Details
Base Fare ₹40
Distance Fare
First 20 km ₹120
Last 14.3 km ₹171.6

Ride Time Fare for 120 min ₹120
Fare Increase* ₹451.6
Rebate -₹114.3
Total Fare ₹788.9
Taxes ₹67.53
State Tax/MCD ₹100
Total Bill (rounded off) ₹956

WHY HAVE YOU UPGRADED Prime Sedan, when I booked Micra (Prime Sedan - White Swift Dzire Upgraded from Micro)

why the factor"Fare Increase* ₹451.6" added in the bill with no justification. Also, the driver collected 956+100(extra) mentioning Rs.100 as MCD toll.
He mentioned that Rs.100 will be included in invoice, however it was already included in 956.

The worst part is that ola does not have any complaint redressal system on these issues.
Ola must charge as the price shown on website. But it does not.

I have been cheated badly by Ola and surely never going to hire it again. Such a big cheat company and it's driver.
I have paid 500 more than what was to be paid.
Kindly look into this.

Ola Share Pass charged at 1 ola ride and INR. 40 for the same distance for which Ola Share at regular rates charges INR. 55.
Also they are charging INR. 40 after the ride.

I just don't understand why don't they show the share rates before riding?
Also when the matter is escalated, nobody is accepting their fault, they just have one line disclaimer, this is what we do.

Yesterday I had booked taxi for my friend from Devinagar bengaluru to Mysore Road KSRTC Bus Terminal vide CRN[protected]. OTP was 4551. After reaching the destination, the driver Ravi P had collected cash Rs. 254 as well as deducted from Ola wallet an amount of 254. In this way he had cheated me. Kindly take action against such bluff masters before I escalate this to consumer court. I really shocked after seeing this incident.How safe our ola wallet is?. There is no such security while deducting money. either no OTP or email alerts on money deduction. How one could trust Ola money?.

Let me know what action you are going to take against this cheater.

On 15-Jan -2017 I booked Ola for my parents from Narayanpeth Pune to Pimpale Nilakh Pune, The Ola CAB drivere billed 233 RS which got deducted from my Ola wallet . At same time the driver took the money from my parents also in cash . When contacted Ola the response was pathetic . they say they can refund the amount .I need to get in touch of driver and take the money . How come this happen ? This is pathetic if ola takes money isnt it olas responsibility that they are accountable for same .
Booking details
Prime Sedan - Payment- 233
Cab NO MH12 KN 8660

Hi,

Yesterday I have booked ola mini whose fare is Rs 7 per km and travelled from chinarpark Brand factory to Birati bigbazar, whose distance will be hardly 10-12km.
The car given was white indigo.
But it took Rs 177 for such a short distance.

Attached is the ola driver and fare details.

Kindly do some needful and help me in getting my extra money back.

Regards,
Ratna

Monday 9th jan 2017, around 5 in the evening, I took a cab from 2nd Cross Brindavan layout, Horamavu to RTO Indiranagar, the expected fare was 125-130, after reaching the destination, since i had ola money, i just asked how much to the driver, an he asked what was the fare you saw i said 125-130, and he agreed, but he did not stop the ride, later in the night time i got a bill of 1028, an i verified he did not stop the ride, whatever money i had in ola wallet was gone.
The informed it on Ola app, but no one has responded till now.

On 11.01.2017 I booked OLA mini at 6.47 p.m. from YMCA Royapettah, Chennai to West Mambalam. The CRN NO. is[protected]. Driver name Mr.Jainudeen M.A. The distance is approx 7.5 km. Fare charged is Rs.409/-.
The same time Uber showed only Rs.133/- fare! As UBER taxi was about 15-25 mins away, I booked OLA. Local Auto demanded only Rs.150/-. On my call to OLA support, they simply like a machine reitereated the peak time fare is 2.2 times plus taxes. There is no justification in charging more than 200% as peak time charges. That too only in the evening hour of aroung 6.45 p.m. This is a daylight loot! U may charge reasonable peak time fare, say 50-75% extra for peak time. This is very unfair business practice. I[censored] do like this people will desist from OLA and opt for other transport operators.

I request and demand refund of atleast Rs.200/- from OLA for the exhorbitant fare charged.

I took the cab (Crn[protected] dt 13/01/17
From my home to chennai airport.
Distance: 19 kms
Ride estimate ₹547-590
Amount charged & paid :₹1145
(Ola money ₹599+ cash 546)
Request refund of excess charged amount.
Note:
My return journey (Crn[protected] date 15/01/17
Distance:19 kms
Ride estimate: ₹465-530
Amount billed:₹528
Pls refund extra charged amount for crn[protected]

The driver had reached the wrong pickup point... I was at Kasturchand Park... where I was dropped 30 minutes ago by one of your ola cabs. When I told the driver that I am at Kasturchand Park he said that he was at Byramji town which is around 4-5 kms away from Kasturchand Park I.e my pick up point... further I am very shocked and surprised that you have levied R's 50 on me for cancellation charges... I am using Ola for quiet some time... I have never ever cancelled my trip... also the driver was using bad words unsocialized language...pl do let me know whether I should hire Ola cab henceforth or not... Regards

We had to travel to airport from new alipore ... So we booked a micro cab .. the estimate cost shown was 330-400.. but when we reached airport the bill was of rs 780, almost double the estimated price..we were not stuck in any traffic .. and the rate was also 1x ... So how is it possible that the fare came double... I would highly grateful i[censored] look into this matter asap.

Took an ola ride. The payment option was selected as cash upon booking and while starting the trip... The driver took cash. But after the ride was over and the driver left, i received the invoice which showed that the ride is paid through ola credit. I followed it up with ola number of times but there was no response from their customer care. Every time they told me that they are going to take it up but their was a straight reply that they cannot refund the amount. When i insisted on transferring the call to a senior executive and ask her to take it up with the driver, a conference call was made where the driver was literally forced to say no, he did not accept the money (Which he had earlier accepted). On top of that i am told that we will only go with what the driver is saying and we cannot do anything about it. And since it is a very old case, we can't help (Ride was taken on 3rd jan, i had been following up since then and on 15th jan, they say that case is old!!!)
I did not ask for this ola credit facility nor was i communicated in any form that ola will automatically debit the money through the credit account. This is just cheating the customer in a bad way. Why should i pay twice for a ride.

I am Karthik (karthik.[protected]@outlook.com), i have travelled in Ola cab from bannerghatta to madivala. I have initially cancelled an cab before 30 mins and i have received a text stating that rs50 will be charged extra for cancellation on your next ride. I have booked an another cab after 30mins and reached my destination. Cab driver mentioned it costs 185 but when i gave him 500, he returned me exactly Rs260, i thought that he took 50 for cancellation but after i have received the bill, i came to know that the total fair was 185 including the cancellation. I dont know, why he has refused to give me a some of my Rs50 balance. His name was Manjunath. You can contact me at [protected] at any time.

Dear,

I am awaiting reply for my mail dated 22.12.16 & 30.12.2016 for unethical practices & deduction of Rs. 50 / from my Ola Balance without even talking to me due to drivers stubborn behaviour and also wrong pick up point in the drop box of pick up locations as outside exist gate of Pune Rly station and not near 4 ATMs . Ola expects a senior citizen to walk down to main road outside exist gate without modifying pick up location as near 4 ATMs . I am awaiting an reply and also my refund of rs. 50 / with an apology letter failing which I will take up the matter with consumer court for deficiency of services & also publish the same in leading newspaper for the benefit of all seniors taking Ola cab from Pune, railway station

Below is the statement from Ola
I will get service only at the luxury of Ola even after paying money for Ola select.
-Data of Incident : 11th Jan 2017
- Client Number : [protected]
- Refund for poor service to an Ola select executive and no response to emails at all!!!

Your request (Ticket[protected] has been updated.

Daksha Solanki (Ola Cabs)
Jan 8, 12:19 PM IST

Hi,

Thank you for contacting Ola Select Priority Support.

As discussed, I have arranged a call back for you. We are working hard to find the best solution and will resolve this on high priority.

Thank you,
Daksha Solanki
Ola Priority Support

Once we booked ola mini... the fare shown was below 300..the driver taken longest route and charged 350. Today i have taken cab from DLF to mindspace. When we are about to reach destination in 5mins, for another pickup he again drive to DLF causing more than 30 mins delay and got irresponsible reply as please try to avoid share in case of rush.. too bad customer service ever seen.

Ï booked OLD on date 08.01.17 with coupon code "CASHLESS" for cashback of Rs.100. But now OLA is refusing for cashback. I Spoke toOLA about the same but they are not taking properly to it & saying the have withdrew the offer for particular day. OLA have poor customer care service & They don't take customer request properly.

Praadeep Sharma
Mb: [protected]
OLA CRN:[protected]

First time i booked the Ola Cab thinking of getting my family members to Whitefield from T.Dasarahalli. But for my nightmare, driver refused to pick up as soon as he heard Whitefield.

The driver disagreed to pick even after booking the cab & asked me to cancel the ride. I told him that i will not cancel and asked him to cancel for which he agreed. But even after 5 mins cab driver didnt cancel and tried calling him for more than 3 times but ignored my call.

If he is not ready to pick us then its his responsibility to cancel the booking instead he is asking us to cancel in a very rude way.

First impression really very bad impression.

BEWARE OF OLA SERVICES. DON"T PAY THROUGH OLA MONEY.

Driver did not pick me but started the ride. He not even take my call. After 20 min he stop the ride and my money deducted. I was facing same problem from last few days. I have complained this to OLA and I received a surprised response from OLA. As per their policy I have already taken five credits ( they are over charged to me, so they refund that money to me) in last 30 days. So they will not refund that money to me. It means if everyday I will face same kind of issue they OLA did not refund me till 25 days Where they are giving the rights to their drivers to take the money without giving any service. WOW !!!
VERY GOOD OLA !!!

BEWARE OF OLA SERVICES. DON'T PAY THROUGH OLA MONEY.

During the ride from Kempegowda international airport to HSR layout on 11 January 2017, the Ola cab driver Vinoda Kotarkar asked me to pay 120 rupees at the toll booth whose reciept I still have. Further, additional 120 rupees for toll fee were charged in the total bill which was mailed to me. I paid the driver total amount in cash. Please reimburse the additional Rs. 120 which have been charged twice.

Sir,
My id manohar, phone no [protected]. I booked ola cabs on 07 jan 17 for my friend. Crn no.[protected], name of driver is amalesh kumar traveled from deli cantt to nizamuddin ray station. Driver debited rs.274 /- for 18k. M, 50 min with taxes in my ola money wallet and also received cash for rs. 270/- from my friend. Pl solve problem and credit amt as early possible.

Thnq