Ola Cabs / ANI Technologies Complaints & Reviews

I booked an ola cab from coimbatore to mettupalayam for a drop only as i know it was outstation i enquired with driver how much it will be charged driver said it will be charged 700 to 800 rs even i enquired four times with him he said the same thing. The destination time duration is 1 hour for that ola charged 2459 (Crn[protected]. As it was not a whole day booking, when enquired to driver he is not aware of the fair and terms of ola... It was a in proper guidance from the driver. He threat us and got money from us. When we called the support people he also not responding in a proper way. Believing on the company and travelling at ola is unsafe. Worst experience.

As a woman we think ola is a safe transport to drive.

I request to take strict action and to refund the balance amount.

Regards,
Shama

I booked an ola from premnagar to kandholi. I took a fare estimate which showed 229 for 8.5 kms. After completing my ride the fare charged to me was 398. After speaking to the customer care executives, i was told that you have been charged for a special ride... Pls refer to our website. I said whatever you charge you should tell us before booking. They showed some other rates while booking and charged me by some other rates after the completion of ride. Below are the details of my cab booking.

Pickup date jan 8, 2017
Time 05:28 pm

Pickup address 51a, chakarata road, tyagi market, shahpur, prem nagar,
Dehradun, uttarakhand 248007, india
City dehradun

₹368
Total paid

₹159
By olamoney

₹209
By cash

City taxi mini
Crn[protected]

We have booked cab from miyapur to shaikpetnala yesterday evening ie jan 7th 2017, and payment option was selected as through wallet. Crn[protected] driver name: koti tiresh with cab number ts08 str 8948. But upon reachi ng the destination driver has collected physical cash rs 230 from my father (As they are old they were not aware that the payment was already selected by wallet), they paid in cash rs 230. But upon reaching the flat we understood that the payment was done twice and i immediately called the driver and driver responded that he will return that amount when he comes my way afterwards, so i trusted him and waited for him to give back my amount. But when tried to reach him after that he stopped responding to my calls (Did not lift my calls). When tried with different number he lifted and when i asked about the amount he disconnected and not responded thereafter.
I reached out customer care about this trice (With ticket numbers 32209686,[protected] they responded that they will block driver's device so that he wont receive any booking till he clears this issue. But when i called him the next day with different number he said he is in duty and disconnected my call and did not respond thereafter. When reached out to cc they told it was not blocked and advised to be in touch with driver only and they cann't do much on this case.
Is this the way ola needs to support to customer issues, if they cann't take the responsibility of its drivers then what is the use o[censored]sing ola brand for those cabs.

So, i request for an immediate action from your side and make sure our money be reverted back at the earliest.

More than the money involved it's the matter of trust and the cunningness of the driver to cheat the customers which needs an immediate action / attention otherwise ola will definitely lose its customers going forward.

Below incident happend on 07th Jan'17

I booked outstation cab on 06th Jan'17 from Ujjain to Indore. While booking the distance from Hotel Kalpana Palace Ujjain (Boarding Point) to RRCAT Indore (Drop Point) is 72 KM.
During the journey, Driver choose long route to reach to our
destination and finally when the trip stopped, it shows 101 KM and charged extra amount for more KMs. When i called customer care they denied to take any further action as the trip has been completed.

Request you to kindly look in to the matter and reimburse the extra
amount charged for 29 KM in my OLA account ([protected]).

Driver Name - Dashrath
Driver contact no. = [protected]
Cab No. = MP13TA3177

I had booked an ola out station cab from sadanand regency, pune highway to chembur mumbai, the approx distance being 120 kms. However, the bill that was emailed to me showed a distance of 211 kms, charging me extra for 90 kms.
When an email was sent to ola customer care, they responded saying they are sorry that this happened, but they cannot refund the money. This is totally unacceptable.

Beyond a point, ola stopped responding. I feel cheated and would want to teach these guys a lesson.

The ticket no. Is 31479654 for your reference.

Regards,
Sudarshan

Looting at its best

Seriously after charging for the all the things like, base fare Rs/km they are now charging for the time too. Wow i always wonder how these guys sleep by cheating people, no moral no ethics outright money busting

No particular reasons and does it have legality, if we ask, its a company standard pricing policy, company policy my foot

Greetings...
Happy New Year

Today morning 7 Jan i booked two cabs mayur vihar to hazrat Nizamuddin railway station both cabs payment deducted by ola wallet ...
CRN[protected] Rs. 333 Driver
Ok

CRN[protected] Rs. 335 Driver Name Rajkumar white Indigo..
He collect cash money from my brother Rs. 335 n same amount deducted from wallet ...
Request you please return that amount in my wallet Rs. 335

Mr. Prince Ola Cab Driver of White Accent CH52T0371 harassed and abused in the ride (OSN[protected] of 10 minutes.

By mistake I paid extra cash to him and when I checked the bill, it shows some amount is already paid by my Ola money wallet. So I asked him to return the extra cash I paid, he started arguing and told me to get out of his cab. He also used abusive language. Moreover, when he picked me he kept arguing for money and claiming for extra amount which showed in his mobile but not in mine.

I do not know how to handle this issue but I want that Ola and their riders should be aware of this issue. It could be happen to anyone so Ola should take action against the drivers like this if they want to improve their service like others.

I booked cab through mob no [protected]. I contacted drive.He told me that he is3.5 km. away from my residence.Zen spire Ramprasthagreen Vaishali Ghaziabad.201010.I booked cab for Nehru Nagar Ghaziabad for my wife.But when we reached the spot at discussed with driver.cab was not there. I contacted to driver, he told me that booking had cancel.So I arrange auto for her.This was very embracing. Pl. take action against driver.

We have booked OLA Cab on Friday evening to droop at airport Banglor. Accordingly we have received SMS. My CRN No is[protected] with vehicle no KA 13 B 7035 Whitte colour swift dezire. Mr Jalaluddin ask me to pay Rs 864/- which include the toll tax of Rs 120/-. But we have received bill of Rs 744/- only.
This attitude of Ola people we never except. It is completely case of forgery. We hereby request you to look into the matter seriously.

I used the ola services on Jan 5th, 2017 and wen the trip ended, driver asked me for cab fare. I paid the amount instantly. But after some time, same amount was deducted from my ola wallet as well.
When I talked to the ola customer care representative, they asked me to talk to the driver and get my money back. When I called the driver, he again asked me to talk to ola customer care only. Since then, neither the ola customer care service nor the driver is paying any attention to this problem nor ready to resolve the issue.

I traveled with my one friend by OLA share on 03/12/2016 with OSN[protected] and Invoice ID DI[protected], Invoice Date 3 Dec 2016 in Kolkata, West Bengal. I had Rs 2 only in my OLA money balance before booking of the ride. The fare of the ride was Rs 95. So, Rs 2 was automatically deducted from my OLA money app and also I paid Rs 93 in cash to the driver before ride as per company's rule. Then I received message from OLA to recharge OLA money for cashless payment of fare as my OLA money had nil balance. During journey I recharged Rs 200/- in my ola money by my credit card ending with no 5003 (HDFC Bank). But then Rs 95 was automatically deducted from my OLA money app. I told driver but he told that company will return this money. I contacted company over their helpline but I did not received money till now. My resolution is to return of Rs 95. My userid for this ola app is somnathadhikari.[protected]@gmail.com and mobile no [protected]

On 27th Dec, I booked an Ola cab from Dwarka, New delhi to Nizamuddin Railway Station. the booking was done from my brother’s phone.

I was in a hurry to catch a train, otherwise I would have missed it so I did not check with my brother if He had money in OLA APP.

The driver did not tell me that the money was deducted from the APP account and took cash from me.

we contacted Ola and ask them for the driver's contact number. The driver’s number given to us is not coming switched off.

Since then we had been communicating with Ola but they are no way helping us citing the reason that check the OLA money APP before paying the driver.

The amount is a mere Rs. 315, which is not the concern, but the attitude of Ola team is, which shocks me.

The ride reference CRN[protected].

Regards
Moushumi Banerjee

Pl.refer to client reference: CRN[protected] scheduled for[protected]:00:00. This reference number was mailed to me as a commitment from OLA to depute a taxi at the given date and time. Neither the taxi appeared at designated time nor any communication from Ola came till today. As a result I had to miss our flight and suffer financial losses. Missed our commitment as well.
Ola must apolosise and compesate for my losses in whatsoever way it can
P C Tripathi

Today I rode with ola in the morning cashelss. I was supposed to get 100 Cashback but I didn't get it.the coupon said that you will get 100 RS off in your first two cashless rides. The first time I didn't get Cashback. This is unacceptable I should get 100 RS back in my account.. if this kind of cheating happens I will definitely stop using ola and go to the competition.. if I don't get 100 RS back I will also convince friends and family to use Uber or normal cabs..

I took a ride today in the morning from masab tank to banjara hills. I paid in cash to the driver and later they deducte amount from my ola credit money as well.
When I called up customer care to compalint, they mentioned that they cant do anything and when I spoke to their supervisor, he mentioned that driver is denying for the cash payment. I told him to connect me with the driver on a conference call which he denied.
My total bill was INR 55, i gave a 100 rupee note and 5 change to the driver. He returned 50 back to me.
Its not about 50 rupees but its such a shame to have people like this.

A serous warning to all the commuters who hire OLA Cab services. This OLA company is a Cheater and a Fraud service provider. I had a very bitter experience with this OLA cab service.
On December 28/2016, I booked a OLA cab on my mobile app. from Pune Station to Wadgaon Sheri The distance is only 8 Kilometers The travelling time was about 28 minutes. It was a night time around 9-00 PM.
When I booked the Cab the approximate fare was shown on my Mobile was RS 117 to RS 123. It was not a peak time too. The cab arrived in about 5 minutes.
There was NO traffic jam or heavy traffic.
When we arrived at Kumar Kruti Wadgan Sheri.Driver demanded RS 265. I asked him the reason for the excess fare HE said RS 265 is shown on the meter.If you have any complaint then contact the OLA support team
Accordingly I contacted them but number of times different agents gave me different EXCUSES and finally I lost additional RS 123 for this trip.
I advice the people, please use UBER cab service and NOT the OLA cab service. Cheers!!

Hi this is maa tours and travels ola is the fraud company in india. Last 28th Dec 2016 have already raised the complain regarding fraud booking in my device using some one else through hacking imei number it is not resolve till now. Today i got penalty of rs 6378 which is not small amount. I visit in ola office( thane)on same day 28th Dec 2016. executive (mr. Rahul)is say "solve ho jayega tere ko bola na "he sending mail to senior person and given me TAT 24 hours but it is more than 48 hour still is not solve the problem today i also visit the ola office in thane counter no.3 my token is TA 9 the person was told me it will take time atleast 1 week. So i requested don't attached your car in OLA

I booked an OLA cab today from andheri to vashi. Near Mankhurd at a very unsafe place the driver stopped and said he can not go further siting empty tank problem. He never mentioned about the low fuel during the entire time of journey. At the place he stopped, there were no other cabs available and the people there were looking over the window indecently. I was terrified. I called Ola cabs but they denied any help. I somehow found an auto after searching hopelessly for 15 minutes. The place was full of drunken people and shady shops.

Sir i booked one ride on 31 dec 16 from terminal 1 d airport to singhu border. But i complete my journey upto sector-58 sonipat. The bill was generated only rs 684 but driver charged 884 saying that toll tax 100 rs. And your journey upto sec-58. Round trip charges for extra journey. My net was not working and he cheated me for 200 rs. I complaint this matter to customer care but no action till date.