Ola Cabs / ANI Technologies Complaints & Reviews

The distance calculator is not correct with OLA. You need to ensure that the same is calculated honestly. I bought the share pass. However, the base fare of rs 40 is never applied even though the distance is within 8 kms. What is the reason behind it?

Can somebody, plz notify what is the distance calculated by OLA based on my travel records.Awaiting for a honest reply

Date of incident: January 1, 2017
Client no: [protected]

Ola money 364 was deducted automatically, whereas driver charged full amount in cash. Driver name is Anandkumar A with CNR no[protected]

Now OLA (As per call centre supervisor Mr Moorthy) is telling we are just the facilitators & its between you & driver. You should not have boarded the cab, Its your mistake of giving driver the money.

Understood my mistake of trusting OLA. But what OLA has understood from this incident? Can you be just carrying on without any responsibility to act? Is there somebody in authority/empowerment to take corrective action? Is any process in place

My CRN number is CRN[protected] and my complaint ticket number is 31927739. I booked the cab from New Ashok Nagar New Delhi to New Delhi Railway Station New Delhi. In my invoice they charged INR 100 as State/MCD Tax. When my cab didn't changed the state during my ride than how Ola can charge the same . I asked them to arrange a conference call between Ola representative, Ola driver and me so that we can have better understanding but they are not doing it . Ola can send anyone from there company to my trip start point and we will follow the same path to my trip end point and i will prove that stats hasn't been changed during my ride . I don't know why Ola not proving there point and co-operating with his customers . I am escalating the same but no resolution till yet .

This is to inform that I had booked an Ola Cab on arrival at the New Delhi railway station, not only did the driver behave rude and unprofessional he was misbehaving and abusive. I had my 13yr old daughter and elderly mother with me and he was totally ignorant of the fact that he had no storage space for the luggage and was totally cooperative and left in anger without taking us as booked and planned. I want appropriate action be taken and please inform us updated.

His name is Anil Kumar Jha

Driving Prime Sedan - White Xcent

CRN[protected]

I booked OLA CABS from Avadi to Chennai Egmore and loaded my OLA MONEY app for Rs. 799/-.. After booking OLA Cab, I got CRN Number along with driver and vehicle details to my mobile. Immediately, I got a call from OLA driver and asked for CRN Number. As I was using OLA Money for the first time, I was not aware that CRN should not be shared without boarding the car. He told that he can come only after getting CRN Number. Since he didnot come for so much time, I took another OLA cab and completed my trip. Rs. 425/- was charged for the trip. While traveling, I got the notification that the trip (which was booked first and CRN obtained by driver) has started and after that Rs. 374/- wad deducted from my OLA money app since only 374/- was left in my OLA Money App. Luckily, Rs. 425/- was already deducted from my account or else he would have cheated the entire Rs. 799/-.

The details of the OLA driver who cheated Rs. 374/- by taking the CRN Number are as under:-
Name of the driver : Balamurali A
CRN No.[protected]

Kindly take action against the driver and arrange for refund of my Rs. 374/- cheated by OLA CABS

With Regards
D.Valanarasu

Date 2nd Jan 18.50pm.
Out side Indian oil petrol pump.
S.v rd malad w . Opp shree krishna restraunt.
The car was a white xcent the driver a large well built short hair young guy .
Wearing a grey t-shirt.

I left a pair of Oakley sunglass in the car by mistake as I though it was my uber .
I got in for a second and the driver informed me he was a ola cab ... I rushed out and forgot my glasses there ... The glasses are unique steel silver plastic with mirror red glass ... The model is called scapel.
I am an ola customer as well my no. Is [protected]. Please call me if you find them thanks a tons ...

Regards Richard Mehta ..
Can be a reward ...

I took a mini cab from chhtrapati shivaji terminal 1b. Details of the car are prime sedan - white dzire tour upgraded from mini, crn[protected].
While exiting from airport, i paid rs100 as parking charge. I have the receipt of that payment.in the final bill, an additional rs100 was added as "public transport hub charge" but that had already been paid at the airport. So i want to clear what that additional rs100 was about?...
The details of bill is as below
₹435


Crn[protected]

Thanks for travelling with us, mangesh bhuravane

Ride details

Pravin patil

17.1 km 53 min

Prime sedan - white dzire tour
Upgraded from mini

09:50 pm
Domestic airport pickup
10:43 pm motilal sanghi rd, lotus colony, mahalakshmi, mumbai

Bill details
Base fare for 4 km

₹100

Distance fare for 13.1 km

₹144.1

Ride time fare for 53 min

₹53

Total fare

₹297.1

Public transport hub charge

₹100

Taxes

₹38.19

Total bill (Rounded off)

₹435

I took a micro cab from chhtrapati shivaji terminal 1B. details of the car are Mini - White WagonR Upgraded from Micro, CRN[protected].
while exiting from airport, I paid Rs100 as parking charge. i have the receipt of that payment. in the final bill, an additional Rs100 was added as "public transport hub charge" but that had already been paid at the airport. So i want to clear what that additional Rs100 was about?

I'm using ola service, along with ola when they started in hyderabad and as well when traveling to other locations, i never experienced worst situation ever since, few divers are very brutal, not customer supportive and used hard-line voice and cancelled cab and ran away on 30th dec 2016.

Due to this incident, missed train while traveling to important trip which tickets costs rs. 2, 400. Plus 500 rs. Ola money.
This is bringing into your notice from now onward i’m stop using ola service forever and you also thing while booking ola.

Krish

On 2nd dec i took a cab and driver stopped the trip after taking the crn. Driver said me that trip closed by mistake and he told he will return 60 rupees and told me to complaint at ola.
Ola customer executives dont have manners how to behave with customers when we faced the problems because his partners and negligible responses.
They were also telling me that they will return my ola money and no compensation against fault from their end.
Ola management dont have guts to take action against his partners and ola cheating the cusyomers and running behind only the 25% commission and they dont want customer happiness.

They promised me future rides will not be havbing any issues and next ride only they proved ola is worst.

Ola dont hav

I booked a cab on 16th dec at 3:51 am which was at 5 minutes distance to catch a flight at 5:20 pm. The driver did not pick the call until 4:07 due to which i had to cancel the cab and book another one which arrived after 12 minutes and i missed the flight and had to book the tickets instantly which costed inr 25, 000. I want to put a claim on ola for such unprofessional attitude of the driver. I have attached the screenshot of calls and tickets.

On 31st December 2016, I took a ride and should have been ideally charged not even Rs.200 but was charged a crazy Rs. 700. I have used this service before and it didn't show any surcharge to me and hence I booked it. Else, i wouldn't have. Upon contacting the customer service, I was spoken to rudely and was told the system is never wrong. Maybe they have made some Godlike service.

On contacting on Twitter, they replied to me once and then started ignoring my messages and even the CEO did the same. There were other people who complained about the same issue, so clearly I am not the only one. This is a pathetic manner of dealing with grievances. Just because these guys got some funding doesn't mean they will ignore the customers. Bad service. I want my money back.

Hi,
Yesterday i booked cab using ola app. After 5 min i called driver and asked for reach early. Again after 5 min driver called me and said that he is on my location but i found that he is still not reached. When i called second time to driver and ask where is he, then driver confirms that he is on right address which is received from ola app and in actual ola app sent wrong location to driver and its 6km far from my location.
So i canceled that cab and booked once again a new cab. Second ride done properly but when i reached message received from ola that charges of ride is rs.107 + rs.50 extra for cancellation of ride.
I contact ola support via twitter and they suggest to go through app and register complaint. But there is no option available that ola charged wrongly. They only give options regarding drivers.
What ola thinks that ola app will always work perfectly? Ola is thinking that fault is only of drivers or only of customer.

Ola give me my rs.50 back.

Crn[protected]
Crn[protected]

Think twice before using ola, they always charges extra and make customer fool.

Regards
Devendra maske
Dev. [protected]@gmail.com
Twitter:- @devthed

₹1031
Crn[protected]
Bill details
Base fare
₹40

Distance fare

First 20 km
₹120

Last 22.1 km
₹265.2

Ride time fare for 53 min
₹53

Fare increase*
₹478.2

Total fare
₹956.4

Taxes
₹74.61

Total bill (rounded off)
₹1031
Incidence of sunday 1/1/2017 (ola support] #[protected]
. issue is distance charged. please see distance from jalvayu tower gurgao to rkpuram (my home). it is around 22 km but charged for 44.2 km. the amount chaged 1031/-. it is almost 3 times the fare i paid while going to same place in the morning same date. how return fare is 3times is not clear for same distance. system can go wrong due to technical problem which needs to be resolved manually by seeing the logic. but company refused to accept. needs to be resolved amicably before the matter escalates

I am or at least was, a ola customer. Presently my account with ola cabs, has a balance amount of rs 2325. Ola has decided to suspend my account, through no fault of mine. As such, my money is stuck in the account and there's no way i am able to retrieve it.
Such is the way these cheapskates are apparently conducting 'business'.
Despite repeated calls and mails from my end, i have received no concrete reply as to how to retrieve my money from them. If this is the face of digital and cashless india, it's really sad and disturbing.
A consumer being harassed in this manner is absolutely pathetic and unacceptable. It's my money which these swindlers have swindled.
Please help me out.
I have lodged a complaint with them as well, the complaint number being 259520.
Looking forward to speedy help.

Regards,

Dr s dasgupta.

This is with respect to the shared service of your cabs I had availed for on the 24 Dec, 2016 Ride details OSN[protected]. I would bring to your notice that your driver had insisted on payment in cash saying that it was reflecting the same in the app despite on my request to deduct from OLA money. However inspite of paying cash I find equal amount deducted from my wallet too.

Inspite of constant follow up with the Ola support team I didn't get any resolution.

Request you to look into this matter and refund the amount to my credit at the earliest.

That bloody ola driver name: Prakash ([protected]) Silver Indica KA02AC7817.has not having a sense of how to behave with customer and dropping me at main road and telling this is the location its showing itseems, as am requesting him to drop to my exact location for that stupid he is asking extra money randomly. Pl guide to ola driver that how to co-ordinate with customers. Those kind of driver will be waiting to collect extra money for their use, for that customers cant suffer like this.

Ola have started looting the money of customers.
For my last trip i have selected cash as option and paid rs206 as cash directly to driver.
Even though ola have charged me rs206 through credit card and deducted the said amount for no reason.
Please refer the attached details and complaints raised.
I have provided them every details about this transaction but beyond that they said there is nothing they can do as the money is already paid by me.
Ola is not ready to return the deducted amount and looting people with two mode of transactions.

Strict action required for such a loot.

Vijay

Ola cabs india pvt ltd is a worst cab service i have ever seen .
the negligence of the cab drivers is very sad thing of the org
they dont have cabs nearby
they only have micro or mini on the app but not on the roads
the drivers canceling our rides without any info makes us disgusting and shows their irresponsible nature.
uber service is very good.

Information of travel:
Crn[protected]
Date: 31.12.2016

I was travel from ambatur to mathur which is nearly 15 to 16 km. But it showed me 21 km. Before my journey i checked the estimated ride amount, it showed rps 200 to 250. But driver asked me to pay 330 rps. And there is no toll gate in between the travel. But they charged for the toll. I dono why it happened.

Kindly refund the extra charged amount.