Ola Cabs / ANI Technologies Complaints & Reviews

I am sorry to say But OLA's service quality has degraded to new lows now.
Pathetic drives, no policy about drivel cancelling the rides.

Today when i booked a OLA cab for a urgent meeting, for 20 mins i didnt get a cab although the app was showing a cab available. After they luckily I got a cab, I booked it, was waiting for driver's call but it never came. So i called him and he was so rude - asked where i want to go then if payment is CASH or OLAMoney and when i said OLA money - he said bluntly said - he will not go . and this happens 7 out of 10 times with OLA

No doubt UBER is doing so well. Its the most convenient and user friendly Cab service. LOVE UBER - HATE OLA.

Pathetic service

Team,

Today cab was booked by me with CRN[protected] and my colleague travelled in the cab. He told him very clearly that he has got Rs.2000 in his hand and no changed while he got into the cab. While the drop he gave the amount to driver for the travel (bill) . That was horrible to listen bad words from the driver for not having change. If this is the kind of attitude that driver has I'm sorry to say he is not capable of being in this field.
I really wanted that driver to apologies for what he has done today.

Hi this is abhishek jha, i drived car in ola. On 17 th dec i have made rtrips 5 trips where incentives will be provided by them (2800)
But as per there system they are telling me that on 17 dec2016 u have done 3 trips and on 18 dec 2016 u have done 2 trips,
But i have not drived on 18 dec2016
O how could there system show thats.
I have called there customer care but the way speaking to the customer is horible and not provided any information and they disconnected my call.
Last 2 days i am calling them but they do the same things

Regards
Abhishek jha
[protected]

CRN[protected]. The ride was booked for kolkata airport for 6.00am(dec/19).Received a msg at 5 am that I will be given the contact no of the driver . After this, no msg/call was received from your end. Waited till 6.15 am and then made personal arrangements for the travel to airport. Your website details show that the name of the driver is Sudoy Ghosh. The ride shows cancelled after 7 pm.
Extremely irresponsible behavior from Ola Kolkata.

Dear sir/ mdm,

I booked my ola cab on 14th dec, 16 (07:48PM) from janpath to shahpur jat vehicle bearing reg. NO – UP14FT 4887, driver name ROHIT RAGHAV. I would like to bring forth to your esteem authority that I left my belongings in the car so the next day I called up the driver asking where to pick up my luggage and on mutual locations. However, the driver is asking me to come to his place at night time which I find difficult to digest and as a female rider I find it insecure to go to his place at night time. I requested to pick on day time but he is making unnecessary excuses. Kindly help

Thanking you in advance
Khos- [protected]
Mobile- [protected]@gmail.com

I have two cars attached with Olacabs and they have charged me penalties on two occasions and refuse to provide evidence of any wrongdoing on my drivers part. I am certain that there was no reason for the penalties and have explained all details to the Ola customer service. I even asked my drives to personally visit the Ola office of multiple occasions and they explained the circumstances. They were told that the penalty would be reversed in a week but nothing happened. I am frustrated with the poor level of customer service Ola cabs offers and absolutely no accountability. I have included all my emails and the details from the tickets. The ticket numbers are still included but I have deleted my personal information for privacy reasons. The tickets can be tracked using the ticket numbers in the message. I want a full refund.

Emails to [protected]@olacabs.com

Penalty for XXX on 22nd Sep
1 message
________________________________________
xxx Tue, Sep 27, 2016 at 12:11 PM
Reply-To: [protected]@gmail.com
To: Ola Support email
On 22nd Sep my driver Xxx drove a customer from Panvel to Dombivali. There was a lot of traffic and he wasn't able to move forward or backwards since he was stuck in a jam. It took him 7 hours to complete just that one trip and he did not receive any extra money for the trip and instead the fare was a measly Rs. 326. Despite that he went out of his and sat in the traffic for 7 hours to make sure that the customer reached home. And instead of thanking him for the service he provided, I received a message yesterday saying that a penalty of Rs. 722.76 was being deducted for fraud. On calling Ola customer care I spoke to a supervisor named Joseph Kochoppan and received a callous reply saying that we don't know the reason why you were charged a penalty and can't do anything for you. And if I need more information then I need to visit the Ola office. Is this how you treat someone who's going out of his way to provide good service ? And do you have no regard for others time ? The driver already spent 7 hours sitting in traffic, I wasted my time speaking to customer support you are simply clueless and offer no help and now on top of that I have to waste more of my time coming to your office ?

At the very least I would like someone from Ola to call my driver Xxx and let him know that his service is appreciated and apologize to him for claiming that fraud was committed by him. And I want a full refund of any amount that was deducted.

Regards,

Xxx

[Ola Support] #[protected] Penalty for XXX on 22nd Sep
8 messages
________________________________________
Ola Support Tue, Sep 27, 2016 at 12:11 PM
Reply-To: Ola Support
To: Xxx
##- Please type your reply above this line -##
Ola Xxx
We have received your request (Ticket[protected] and our team is looking at it right now.
If you have any questions or comments, please reply to this email.
Thank you.
Ola Support
[N33XX5-LLLN]

________________________________________
xxx Mon, Oct 3, 2016 at 12:14 PM
Reply-To: xxx
To: Ola Support email
How much longer do I have to wait for a reply ?
[Quoted text hidden]

________________________________________
xxx Thu, Oct 6, 2016 at 4:57 PM
Reply-To: xxx
To: Ola Support email
Why haven't I received even a response ?
[Quoted text hidden]

________________________________________
xxx Mon, Oct 10, 2016 at 9:19 AM
Reply-To: xxx
To: [protected]@olacabs.com
Cc: [protected]@olacabs.com
This is by far the worst customer service experience where I don't even receive a response despite providing detailed information and explaining that your company is in the wrong. I'll be sharing my experience on social media. This is pathetic.
[Quoted text hidden]

________________________________________
xxx Wed, Oct 12, 2016 at 1:49 PM
Reply-To: xxx
To: [protected]@olacabs.com
Cc: Ola Support email
Why is a even an acknowledgement so hard to send ?

Xxx
[Quoted text hidden]

________________________________________
Chandrashekhar Salian Wed, Oct 12, 2016 at 2:12 PM
To: xxx
Cc: OP Support Mumbai, Ola Support email
Dear Sir,

We have reviewed your request and we found the trip in question to be a fake trip. As per the company policy fake trips are not included for MBG calculation. Any Query Please visit the office and meet the walking team.

Regards
Shekhar Salian
[Quoted text hidden]

________________________________________
xxx Wed, Oct 12, 2016 at 2:22 PM
Reply-To: xxx
To: Chandrashekhar Salian
Cc: OP Support Mumbai, Ola Support email
Which trip was fake and how was it determined that the trip was fake ? Did you contact the customer ? My driver drove a person for 7 hours and you want to tell me its fake. Did you make any effort to verify the details before asking me to waste more of my time visiting your office ?
Xxx
[Quoted text hidden]

________________________________________
xxx Sat, Nov 5, 2016 at 10:24 PM
Reply-To: xxx
To: Chandrashekhar Salian
Cc: OP Support Mumbai, Ola Support email
My driver visited your Andheri office and explained all the trip details. He was told that the amount that was deducted will be refunded. However, it's been over 2 weeks and I still haven't received a refund. Why ?
Xxx
On Oct 12, 2016 2:12 PM, "Chandrashekhar Salian" wrote:
[Quoted text hidden]

Ola partner app customer support ticket details:
Ola xxx

We have received your request (Ticket[protected] and our team is looking at it right now.

If you have any questions or comments, please reply to this email.

Thank you.
Ola Support

Ola Ticket Details from Ola Partner App:

21154055Mon, 26 Sep 2016
CLOSED
I received the following message: Ola !!! We have deducted Penalty towards Fraud of Rs.722.76 for car no xxx for booking period 22nd Sep-16 I would like to know why I received this message.

Mon, 26 Sep 2016, 7:01 PM
Hi xxx,

Thank you for contacting Ola.

We understand your concern regarding the penalty amount imposed .

We apologize for the inconvenience caused to you.

Due to invalid bookings performed on 22nd Sept'16, your incentives has been reversed.

We regret to inform you that the details pertaining to invalid bookings will not be available with us, as the bookings are authenticated post system validation.

For more information on incentive and payments, kindly log in tohttps://partners.olacabs.com/.

Please reply to this email if you have any questions. We will be happy to help.

Thank you
Deepak Jaghannath
Ola Support

Wed, 28 Sep 2016, 1:27 PM
As communicated via email I have sent details of the bookings on September 22nd via email [protected]@olacabs.com. Please refer to the email before you respond or close this ticket.

Fri, 30 Sep 2016, 2:04 PM
Hi xxx,

Thank you for contacting Ola.

We understand your concern regarding the penalty amount imposed .

We apologize for the inconvenience caused to you.

Due to invalid bookings performed on 22nd Sept'16, your incentives has been reversed.

We regret to inform you that the details pertaining to invalid bookings will not be available with us, as the bookings are authenticated post system validation.

For more information on incentive and payments, kindly log in tohttps://partners.olacabs.com/.

Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Dinesh
Ola support

Sat, 1 Oct 2016, 5:27 PM
We have closed the query/issue raised by you. In case of any further queries, please create a new ticket from the Support section on the app.

27554678Fri, 25 Nov 2016
CLOSED
A penalty of 722.76 was deducted for bookings on my car MH46AD2070 which was being driven by my driver Sanket Kadam. Since then I have sent many emails and called ola support numerous times explaining how this penalty was incorrectly deducted and is completely unjustified. My driver was asked to visit Ola office in Mumbai and he did so twice. He explained the situation as well and he was told that the amount will be refunded within 1 week. This is my last email in this regard. If I do not receive a refund, I am going to seek legal help and demand compensation for harassment. Gaurav Rawat

A penalty of 722.76 was deducted for bookings on my car xxx which was being driven by my driver xxx. Since then I have sent many emails and called ola support numerous times explaining how this penalty was incorrectly deducted and is completely unjustified. My driver was asked to visit Ola office in Mumbai and he did so twice. He explained the situation as well and he was told that the amount will be refunded within 1 week. This is my last email in this regard. If I do not receive a refund, I am going to seek legal help and demand compensation for harassment.
xxx

Fri, 25 Nov 2016, 7:12 PM
Hi Gaurav,

Thank you for contacting Ola.

I understand your query about the penalty charged on 22nd September. I am sorry for the inconvenience caused to you.

As informed earlier, the penalty charged on 22nd September was due to the invalid booking which was detected post the system validation and so the incentives were not paid. Please note that the bookings are validated by the system driven rule and no further information is available at our end. We are unable to reimburse or refund the incentive in this regard. You can check the earnings and payments details in the Operator app under 'Earnings' tab. We appreciate you for bringing this to our notice and thank you for sharing your experience on this.

For more information on Payment and Earnings breakup, you can login tohttps://partners.olacabs.com/ with the your registered mobile number.

Hope this has resolved your concern. Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Alwyn Prabhu P
Ola Support

Sat, 26 Nov 2016, 4:06 PM
I know there was no wrong doing. I've explained this in my emails, called and provided the details and my driver has visited your office and explained. Please provide evidence of why the booking was invalid or fraud. If you don't have the information then escalate to someone who does.

Sat, 26 Nov 2016, 4:13 PM
Hi Gaurav,

Thank you for your reply.

We understand that you would like us to re-check the penalty applied on the account.

Please be informed that the system used to determine the invalid bookings is flawless. All the bookings go through various checks before the end result is determined. The specifics of the invalid bookings is not made available to us. We wish to reiterate that the decision taken by the system is final and cannot be manually changed.

Please reply to this email if you have any questions. We will be happy to help.

Thank you
Susheel Kumar Pathi
Ola Support

Sat, 26 Nov 2016, 4:19 PM
Your system is definitely not flawless because I'm certain there was an error. And you are doing nothing to verify.

Sun, 27 Nov 2016, 12:38 PM
Instead of simply closing the ticket either provide details or escalate it someone who can provide details. Sending generic responses isn't solving the problem.

Sun, 27 Nov 2016, 1:50 PMWe have closed the query/issue raised by you. In case of any further queries, please create a new ticket from the Support section on the app.

29663933Thu, 15 Dec 2016
OPENThere has been a penalty charged to my account for my driver Yogesh on 14 Dec 2016. My driver was in the Ola office in Sanpada at the time the penalty was charged. His device hadn't been working properly and he had given the device to the Ola representative at the time. After I saw the penalty, the Ola representative was informed about the same. Please let me know when the penalty will be reversed. Gaurav

There has been a penalty charged to my account for my driver Yogesh on 14 Dec 2016. My driver was in the Ola office in Sanpada at the time the penalty was charged. His device hadn't been working properly and he had given the device to the Ola representative at the time. After I saw the penalty, the Ola representative was informed about the same. Please let me know when the penalty will be reversed.
Gaurav

Thu, 15 Dec 2016, 10:31 AM
Hi Gaurav,

Thank you for contacting Ola.

I certainly understand your concern regarding the penalty levied on your account for Driver denied duty. I apologise for the inconvenience caused to you.

I would like to inform you that for every cancelled ride, system check happens and the system decides whether the driver is at fault. Please be informed that it is automated process and manual intervention is not possible.

If you want to reverify the ride, you can follow the below mentioned steps:

- Go to 'Accounts'
- Click on 'Payments'
- Click on 'Day Wise Break Up' and select the particular date
- Click on 'Rides'
- You can see the 'REVERIFY' option on the cancelled ride
- Click on 'REVERIFY' option select the appropriate reason and 'Submit'.

We appreciate your understanding and we value your presence with us. Please reply to this email if you have any questions. We will be happy to help.
Thank you,
Neelam Kumari Prasad
Ola Support

Sat, 17 Dec 2016, 11:42 AM
Are you'll stupid ? My driver's device was not working and he was in the Ola office the entire day. While the device was with a Ola representative for checking the Ola representative cancelled a ride. Not my driver. This is the second occasion on which I'm being given the same stupid response that the penalty is system generated and you'll can't do anything. I am going to sue your company for harassment.

Sun, 18 Dec 2016, 7:50 PM

I booked a cab on Ola Cabs. The driver cancelled and Ola telephoned me that the driver is penalized for Rs 500. Then I tried to book another ride, then the App started behaving erratically going into cycles without confirming the ride. After a while a cab came dropped me at Khairatabad. Ola charged without applying my WEEKEND offer which they promised.
I raise this issue with Ola, but they started giving a standard reply proving the customer wrong saying that I did not select the offer. Due to Ola erratic, I could not select offer, but the same was applied for my cancelled trip.

Ola is a Cheat Company. Be careful. They do not attend even for genuine complaints. Then it is better you close down the Ola support.

CRN[protected] I booked an ola MINI cab from B S City railway station to sector 4C, B S city.The bill charged was Rs353/- which was very high.On analyzing the bill I found that the base charge was Rs99/- instead of Rs39/- and the travel time recorded was 63Min but the actual travel time was only 23 Min only.Kindly look into the matter and refund me the extra amount charged from me.

Booked ola cab from janakpuri to Indira Gandhi international airport terminal 3_ cab driver misbehaved with us, had no idea about route, charged rs 150 as parking fees apart from cab charges of rs 215__very arrogant driver _kept on misbehaving _very disappointed by ola services, very annoying, spoilt our while trip
Ola cabs are worst
Misguided us
Made us suffer
Would recommend all not to book their cabs
No help for suffering customers like us
Drivers dictate how much to charge

We booked ola cab from naveen shahdara to vaishali ghaziabad.
The driver started from naveen shahdara and in 25 minutes he reached welcome petrol pump which is hardly 1 km from here and that too is wrong route to go to vaishali.
My mother was alone in cab and got down.. Driver is charging rs 124 for the journey of mere 1 km that to wrong side.
Kindly look into the matter and revert at singhal. [protected]@gmail.com.
Following are the details of driver.
Hr67b1922 white xcent
Driver: amandeep
Crn no.[protected]

I booked ola micro from charkop kandivali to ghatkopar. I got upgraded to ola mini automatically. I was shown base charge 55 and 10rs per km rate. CRN[protected].

I called and complained to ola customer care and told them i have been wrongly charged and they are not agreeing to same and not even giving me complaimt number neither allowing escalation to higher authority.

I am charged Rs 220 peak pricing without showing same on app at the time of booking.

Please help me to get refund of the same

Charging Excessive Fare
On last Sunday (06/11/2016) I with my spouse and one child rode a taxi booked by one of my relatives. It was a Mini White Desire Tour that was provided from your end. Journey was started at Bapuji Nagar, Jadavpur, Kolkata 700092 at 4.40 pm and was ended at Howrah Station at 5.20 pm ttravelling total of 15.6 km. It took only 40 minutes to reach the destination. But astonishingly the bill against such travel was charged Rs. 593/- including the tax. It is very surprising how the fare was charged so high. Though I instantly paid the amount as was claimed, but it was very painful to me.
Hence you are requested to take necessary action against the same and take necessary steps to refund the excess amount at earliest.
Plz contact me in this
Mob. No. [protected]
Email I'd : [protected]@yahoo.co.in

The booking was made by one of my familiars. The detail of his is :
Name : Prasenjit Paul
Registered Email Id : [protected]@gmail.com
Registered No. [protected]

Photo has earlier been attached.

It is noteworthy that this is the second time the complain is being made. But no response till today I got from your end regarding the matter. Next time I shall be bound to write to consumer forum.

Horrible service at 3.00am in the mng i booked a cab from my office gurgaon to delhi, becz of some recent changes in the transport policy, and had the most horrendous and frustrating experience ever!!! Booked a cab fr share, he asked me my location and after 15 mins of telling me he reaching there he cancelled the ride, next cab that i booked the driver just snailing from my office told me he met flat tyres, and then i made a reservation for mini getting frustrated from share, and from 385 which was the charge it was showing earlier without the applied discount in mini section on the share side, when i deboarded the cab it became 469, u know what uber is better, they say 450 and charge 450 unlike u guys, the cab i came back home was stinking of marijuana and smoke, worst experience ever!!! Get ur stuff together, just deleted the ola app out of frustration and downloaded Uber!

I boarded the ola cab on 16th december from sector 63 noida to reach mayur vihar phase 3. For this i got the ola share pass for 50 rs. The pass shows 50 rs per ride. But they deducted from my ola money 113 rs more. Why so? Ola claims for cheap rides. This costed 50+113 rs for a distance of approximately 10 km. Also my ola pass shows delhi in its left corner. What does it mean? What the next ride will cost if i travel from noida to noida?

Hi,
I have raised multiple times request to track my lost things from OLA but no action has been taken till now.
I have booked OLA from Central mall (Bellandur, Bangalore) to electronic city on 29th Nov 2016.The time I got down from cab to open the gate he suddenly left without intimating and because of that my luggage was there in car.After that I keep on trying to call him but he didnt pick up the phone.

When I called customer care they suggested me to raised a police complained and I did the same thing and send the scanned copy to OLA customer care.

Again Next day I have received a call from the same Driver and he admitted that my belongings are there with him.
He called me to get the luggage from him in the evening near to Mahadev pura .When I reached he didn't pick up the call and suddenly switched off his cell number.
This is really indecent now. [protected] was his personal mobile number.

When I tried calling the number Parthasarathy V([protected]) which I got from ola booking, that fellow is telling cab is driven by somebody else.
Now here integrity came into picture.

I would like to know how come somebody else is driving the cab and somebody else name is registered ?

I would like to take this as a LEGAL ISSUE definitely against OLA.It is safety issue now for the lady passenger as well.

Kindly resolved my issue and help me to get my things back .Please verify how come somebody else was driving the cab.

I have attached the police complaint copy .

PFA

Regards,
Dhams

Today i booked ola cab and pay fare in cash to driver then i get to know that same amount deduct from my ola money also all the i told driver about ola money after then he ask for pay in cash...and this is totally unfair ...just like a fraud..now i want my ola cash amount 186 refund as soon as possible ...and sorry to say but i am totally disappointed with ola service...!
ola cab details
driver name-- JEEVAN BUARI
CAB - Mini Grey Beat

I booked a OLA for my friend on 15th December, booking time: 4:16 PM, Journey ending time: 5:18 PM, Driver Name: Manjunatha M; Vehicle: Mini- White Ritz, Bill: 321 My OLA money is deducted and the driver collected money from the passenger too. I want to ask OLA, is it correct? Your rule says "Wallet deducted & cash paid too: The extra cash payments made to the driver are outside the scope of OLA payments". If you want to talk rules, Sometimes white board vehicles come to pick me up at my house when I book OLA, the transport department says only Yellow board vehicles should ply passengers"- you modify rules according to your convenience and give fancy excuses. I am a professor at a college with 3000 students and may discuss and go for mass boycott of OLA, if my complaint is not accepted. It is not about Rs 321, if we let you go off the hook, you will keep doing this. We are going for Cashless economy and values of service providers has to be top notch and customer complaints needs to be addressed. OLA claims you are more Indian than UBER, lets see if you can Match your statement with values & Morals. I am not going to leave this & have enough patience to fight till the end. Regards Phani

There has been ola share pass offers going for sometime but I didn't buy that knowing now some cheating happenings with Ola. This week they came with Re.1 share pass for 10 rides @Rs.60/- per ride within 8 kms and Micro fare above 8 kms. I purchased the same. Today morning I wanted to use the same to work and the fare shown was Rs.132/-!!! for a single seat. My travel distance is around 8 kms +/- 0.5 kms. I then booked Micro along with some other offer and was charged Rs.108/- (Rs.134 less discount of Rs.26). So, it's a clear case of cheating by the Ola company. They want Rs.132 for a share ride against which if you book an individual car you will get at 134 (only Rs.2 more than share) and if you have offer code then you pay drastically less than share cost!!!
If this is the situation today with these companies, what will happen when our auto rickshaws and normal cabs are out of service?
Public - think before voting favouring these corporates .

Today i booked ola share (OSN[protected] @ Rs 117.Driver also charged me 117 via cash also the amount was deducted through ola money.Driver rightly took the money because his screen displayed that amount needs to be collected through cash.Is it right that user have to bear the penalty because of improper app functionality.I had a word with ola's support team for which they replied that i can only collect amount back from driver and there is no way they can reverse the amount.This makes me think that ola doesn't really care about its users.

आपकी कंपनी की सर्विस बेहद खराब हो गई है। आप कैब मालिकों पर बेवजह ही पैनाल्टी लगाकर उन्हें परेशान कर रहे हैं। मेरी कैब नंबर DL1RTA9938..मुझे पिछले कई दिन से लगातार पैनाल्टी लगाकर इंसेंटिव काटा जा रहा है। जब भी इस बारे में ओला से कहा जाता है तो वे ऑटोमेटिक सिस्टम का हवाला देने लगते हैं। आपको इस बारे में कई बार मेल किया गया। फोन करके शिकायत भी की गई मगर ओला की तरफ से मेरी समस्या का समाधान नहीं हुआ है। पिछले कई दिन से लगातार फेक बुकिंग बताकर इंसेंटिव काटा गया है। अब आप अपनी पॉलिसी से हटकर काम कर रहे हैं जिससे गाड़ी मालिकों को परेशानी हो रही है। अगर यही हाल रहा तो हमें मजबूर आपकी कंपनी से गाड़ी हटानी होगी। मैं नहीं चाहता कि ओला और हमारे साथ का एक विवाद के साथ अंत हो।
नीरज राठी
संवादददाता, न्यूज नेशन चैनल, नोएडा
मो- [protected]