Ola Cabs / ANI Technologies Complaints & Reviews

On the 15th december 2016 i had booked a ola cab for the next morning [16th dec] at 04.30am from cit nagar to chennai central station. The crn[protected]. I called up the driver jeya [[protected]] at 04.20am. He said he would reach in 15 minutes. He sounded drunk and sleepy. At 04.45am i tried to call him again. He did not pick up the phone. After 4-5 attempts i had to take an auto paying rs.350 through my nose.
At 06.41, i am getting a message from ola cab which read, "we tried reaching you to confirm driver-initaited booking cancellation. Your booking had to be cancelled due to no response from you."
This is ridiculous. This is the problem i have been facing for the 3rd time from ola.
My advice to all people traveling to airport or railway stations not to depend on ola. Even fast track is more dependable.
There should be some legal means to punish when they are deficient in services.
Dr. Shankar
Chennai

Last week friday (09/12/2016) my brother-in-law mr. arnab basu (mobile no: [protected]) booked a ola cab (regn no : wb 19h 1286) from howrah mandirtala to kundght. as the cab has to go beyond destination hence i had paid the cab fare rs. 266 plus rs. 120 extra as the driver was asking about extra money. by mistake i had left my specs in the cab. when contacted the driver (santosh das) on mobile [protected] he said that he wil come near to nabanna some other time and we can collect it from him. it's been 1 week now. today when i had contacted the driver he said i have to pay him for coming down to nabanna/mandirtala which i find absolutely ridiculous. i would request you to look into this matter asap and take necessary action so that i can get my specs back before i knock the consumer forum

I had booked an old cab and set up payment was planning money they didn't cut my money for the cab i took so the app wasn't allowing me to book another cab as i hadn't cleared my dues i called ola customer care they debited the money from my ola money account and even after that j haven't been able to book a cab yet also the customer care doesn't pick up and if you call the corporate office to tell them that no one is picking up the rudely cut the phone on your face

Hi .

Because of technical problems on old cabs app on my mobile . I ended up with paying cash to driver which he requested .and also noticed later that ola deducted the same amount from wallet with out any notification .after lodging a complaint they agreed it's technical issue and promised me for refund in 24 hours . But now they have sent a mail saying they can't refund .

Complain no . 29521374

Sir
I book ola cab from balaji mohan gardan to airport (Where dtc bus pick the air passenger free of cost) i leave ola cab on metro station nearest mahipal pur flyover. Driver name is mr. Gulshan sehgal, white eco 7 siter, crn no.[protected].
Complain is on my bill details
That which trav. Km is — 24.6
Total fare is — 287.2
Toll/ parking — 150
My issue is on toll/parking why this is include in my bill where i cant go.
My phone no. [protected]

This is regarding the support that had been provided by Mr. Kamal Jha during the attachment of Car UP16DT9370. He has attached my car in ola cab in just 30 minuts but he gave me a device which is worst and ridiculous. How could you manage booking if ola agent provides faulty device and making switch off during customer service.When I contact him, he always give excuses to purchase new mobile self. After all he assured me to come ola office for mobile update but when I reached he ignored my call every time. I called him almost 8 times because my car come from noida to gurgaon having expenditure around 500/, who will resposible such losses. I will terminate my car after few days from ola because such type of agent and service that provides to customer.

This my request to ola team, plaese tell this agent do nat make make fake and ridiculous service because of target and hurry process because he konws that once car gets attached his target will be full filled but what about the problem faced by driver and owner. Please take action against him.

Looking forward for positive reply and action.

Regards:
NKP

For crn no[protected].
Taxi booked one day before came as confirmed. I had to take a flight so taxi was booked as 2.30 am. You just send me a cancelled message. Ola plz pay damage charges. I will publish this in facebook and social media for the way you treat and take customers for granted... Plz pay back rs 2000 as damage charges for the inconvenience caused.
- yk

Hello ola
I ride yesterday 14 dec 2016
With driver details : rafique ([protected]) white dzire
Mh 01 bt 8215
From thane east to kopar khairame hotel spices

My crn[protected]

So i ride yesterday
I got a bill of rupees 327
But driver called in ola customer care and asked for extra charge for toll
And the customor excutive said that collect from passenger

Then i talked to that customor care executive they said i updated bill and sended copy to ur mail
But i didnt get any information about my extra charge
And driver collected extra 73 rs from me

So please send me the copy of extra charge
Or send my money back

Ola is charging dual parking charges. They automatically charge in billing. And at parking booth at current situation of demobilisation driver ask customer to pay parking charges due to unavailable of cash (Which is genuine on driver part).
But neither call centre nor driver have option of changing bill to parking chargespaid by customers. This is ridiculous. Customer end up paying twice the parking charges.

I booked an ola cab on date 2 dec 2016. I sat in the cab and driver started the ride. After starting automatically the ola mobile started showing to stop ride,
After multiple attempts also it did not got rectified and driver have to select stop ride.
Thus for 0 km it deducted 75 rs from my account.
I demand refund of the same asap.
To verify the same kindly check the invoice for my registered number [protected] dated 2 december 2016.

Hi,

I had booked an ola share today for my husband as he was unwell. The route was from noida sector 62 to crossing republic.

The cab had reached mamura chowk and then a new booking came from noida sector 59 and thus the driver had to take a u turn and go back for the new pick up.

I called customer care and spoke to anil, he said that he cannot help as it is within 5 kms. I told him and my husband is unwell and we would cancel the pick up and asked him to refund the money however he mentioned that he cannot do this.

This is not correct approach. I have been a loyal customer and this kind of treatment is not appreciated. He is unwell, who will be responsible if anything happened to him.

I am extremely peeved.

Pradhip khomane id his name...
He was very rude n impolite...
We booked a can for undri to camp.
Cab hast to pick up us under buildinf bur he was stand out of gate n despit three call we asked hin he refused cone inside.. As my granny can't walk we had to walk to main gate of society... When he saw us he begans nagging why we are 4!!! While the cab was suv.
We askedhim to one stop between our route to pick up my sis too but he said it is not allowed by ola n pick down my granny, mother n all... Then he started again rudness when i said we will go to complain for his impolite behaviour n acts with us!!!
These men are not safe for transfering people n special women... Only this kind can do crime, rape n... Definatly we give report to police too.
Also it is two weeks ola do cancelation our cabs at the last moment while we had an emegency works n we gave to many problem!!! Are you joking with people with your wrong services??? Cant you say you dont have cab at least 1 hr before??? Why after 20' to40 ' of our book time you do this... People's time n conditions aren't main for you!!
Sorry but i n all my friends n relatives decide to remove ola of our phone..

Yesterday I booked a cab and I was in nampally near andhra Pradesh pharmacy council he didn't know the location and I explained him.he called me back and said that he was unable to reach the location again I told the route..That stupid scolded me like anything he didn't have any concern for girls.i was very serious regarding this issue.i didn't expect this from ola cabs..His name is srinivas G [protected] is his number..Due to this issue I never recommend to my friends to go on ola cabs..sry to say like dis..please warn him..

This is to inform that it seems no concern is being given to the complaint I made over the app. Anyway:
a. CRN[protected]
on 07/12/2016 I sent my sister and her ailing husband by Ola from Medanta Medicity, Gurugram to a cousin sister at Ghaziabad. The fare was deducted as Ola Money but same amount was charged by the driver. I had called the driver he said he would refund but I think I am cheated.

b. CRN[protected]
on 26/11/2016, the driver misbehaves and complains about me over the support system. Ola people talk with me and i explain. I do not take the ride even though the CRN number is already given. The money is deducted from my account.

I have lost confidence in parking my money with OLA. I think in both cases the money should be made refund.

Regards
Trideep k Dey
Mob. 91- [protected]

On[protected] Saturday one of your ola cab banged my father who was riding his 2 wheeler down. This happened on CMR road at around 10:30am.The hoysala police called and informed me. Your driver never brother to pay for the medical expense nor for the scooter damage. When ever we call he had the phone to some body else and gives all sorts of silly reasons

The details of your OLA cab driver are given below:-
Name :- MD Hussain Shariff
Address:- Kaval Birasandra
3rd cross Pushpanjali main roada

near Manju Shree hospiatal
B'lore
Mob no :- [protected]
Vehicle make :- Tata indica
Vehicle no :- KA 03 AC 6977

Kindly take appropriate action against the driver and cancel his tie up with your company .

Today I am going to register a police compliant at the Hennur police station.

CRN[protected] Rs.126 dtd. 5.12.2016 cab service used by my relative through my app booking. since my app did not show multiple option of cash/ola money/card, I could not select the required option CASH. oN DROP MY RELATIVE PAID CASH and confirmed me. Subsequently when I want to book cab on 9.12 iwas asked to pay this bill and i again paid by card as i was urgently in need of cab booking. My app is set right by support team only today

I booked OLA can and the driver called me. His name was Puran Chand. He drives a white alto and the number of the car was 1561. He called me and said he was at his location which automatically set. And then he started misbehaving. Then I said why are you misbehaving. He then disconnected the phone and cancelled the ride. I request you to throw your concern in this matter
If you do this I will be grateful to you

On 11 th dec, 2016 i hire an ola cab from ghaziabad sk speech & hearing clinic, sunlight colony new delhi india (Osn[protected] which i was supposed to pay by cash however two minutes after i de-boarded the cab, i received a push message from ola cabs that amount was deducted from my ola money wallet. I had already paid the driver in cash & since then his number is not reachable.
When i tried to have support from ola an ill-designed feedback form appears which tells me that it can't help me recover my money.
It feels as if i am cheated by ola cab driver.
This is really the worst experience of my life with ola.
Name of driver is :- akhlesh kumar yadav
His contact no-[protected]

Waiting for your positive reply,

Abhishek ranjan

I took a ride with ola cab on 11th Dec 2016, Sunday. I used the coupon code NCR169
which said that for first 20 kms the fare would be 169/- and after 20kms the fare would be Rs 12/km .It also said that first 50 mins would be for free. But after my ride was completed I only got a discount of 78/- and got charged 427/-.My journey was of 25 kms and I reached within an hour. It seems that you are making a fool of people and your messages are misleading . Please consider this issue and reply asap.

Filled my account 262/- with transaction id c8xa-h5bk-cjha. But for the ride on 09 dec, 2016 (Osn[protected] i had to pay cash as ola money was not reflected.
Now customer care is unable to refund the doubly deducted amount.

Stop using ola.

Here are complaints: 29439030, #233852. All these are closed as resolved. Don't understand the meaning of resolution.