Ola Cabs / ANI Technologies Complaints & Reviews

I am a MEMBER OF THE PARLIAMENT. I pre-booked Ola Cab for travelling from Mulund East Mumbai India to Sahar Airport. scheduled pick up time was 3.50 AM on 21st December 2016. at 3.37AM received a call from[protected]. the driver said his car battery is down and asked for help to push the vehicle. our persons went in serach of the vehicle but the vehicle could not be traced at given location. hence I had to cancel the ride and had to find a different taxi. i was to catch the flight. Because of this delay I could have missed my flight. this is very unprofessional. This has happened second time. The vehicle did not arrive last time also but I didnt know how to complain. There should be a provision of sending instant complaint through SMS when customers are in problem. OLA should immediately send another vehicle.

This is in reference to my OLA share ride of 16th December. The driver collected extra cash of Rs 100 saying that there was no petrol and the cab can not go. Promised to refund it that day itself. Also, money was deducted from my ola money . When I tried to contact, his number is not reachable anymore.
The name of the drive is Magesh K.
OSN:[protected]

I have complained twice already in OLA support but no response.

Take necessary actions against the driver and refund my money.

I got a chance to travel by ola some days back.While travelling i recharged my ola account. After reaching the destination, driver collected money from me.But after sometime, money was deducted from my OLA account also. OLA is not providing proper customer care service also. It was happened on dec05 9.18am. Ride number was OSN[protected] and driver name is Ramesh T.

I booked a cab from hwa rly stn and first he tooked 50rs for parking then he tooked long route at the drop point my network was unable then he tooked cash 400 after an hour i reached at network then i got msg payment was done by ola money 392 rs i called the driver to this inconvanience he said forget ur money u paid i kept as tip what is this, this is realy disgusting
crn no[protected]
cnt no [protected]
email id [protected]@gmail.com

so please i request you to refund my money

I Booked ola cab services from Ahmedabad to Railway Junction and shapath hexa to hotel Sri Krishna Taltej near SG Highway. I contacted driver but he switched off his mobile and other time driver answered my call and no response from his end. I am getting messages customer not answering the call and no response from customer. This is the service I faced problems in ola Services during my Professional time (office hours) They were misusing customer time and wasted time and made customer to insult by my office members because of ola cabs services. Its a Black mark to customer with misbehaviour of olacab management. Its a improper management. Not a mistake of drivers.

I have booked cab on 16th of december from sai baba temple road to jalahalli air force station. I was having 79 rupees balance in my ola money.
I had paid bill through cash rupees 496 and they have deducted 79 from my ola money balance too.
When i called to custmare care they said it won't be possible to refund your amount as u selected payment mode ola money.
Driver name : ravi chandra d g
Crn :[protected]
Please refund my amount back asap

I have booked an ola cab on 18 dec 2016 to travel from vasai to mumbai international airport under olas crn no.[protected] at 0800 hrs on 19 dec.
At 0750 hrs on 19 dec, just 10 minutes prior to booked timing i received a message "sandeep [protected] is on the way to your location in swift dezire mh01bt9617.
At 0755 i received another message" your ride with sandeep kate has been cancelled. We apologize for the inconvenience"
I was waiting with my family to board the cab since our flight was scheduled at 1100 hrs. I immediately contacted sandeep kate on his mobile. He told he would be late to arrive pick up point thats why he cancelled the ride. When i informed him i will miss my flight, he abruptly cut off the conversation.
Then i hired a meru cab which arrived at 0855 hrs and reache the airport at about 1130 hrs due heavy traffic and missed the flight.
Is ola the useless agency or sandeep the most irresponsible driver going to compensate me and family for our missed flight and hardships we have faced. Such irresponsible service providers like ola should be punished and penalized for causing unwanted hardship and harassment to common man. My advise to all never trust such unscrupulous agencies such as ola. Hell with them

Dear sir,
This is in reference to my booking details from sai baba temple road, kundanhalli to jalahalli air force station. The booking was made through ola cab.
Booking date : 14th december 2016
Crn number :[protected]
Driver name: ravi
I was having balance in my ola money 599, the driver is taken bill as a cash 474 and they deduct 474 from my ola money also.

Please refund my ola money balance.

I was going to catch my train. Despite of telling driver to go from shortest route he took long route. And seeing me as a single lady he dominated and took extra cash.total bill was Rs821 I paid him Rs526 by OLA MONEY. And Rs 500 by cash. Instead of returning Rs 204 back he asked for more money. He said he don't want ola money. What is this non-sense? he started shouting and created a public scene. I was alone lady. I had to catch my train so I paid extra Rs300 and runaway crying. I hate ola cabs.

Details:- Prime SUV Tavera
CRN[protected]
Driver name: Bala Murugan B

OLA Share pass is not working now before it was working. I have applied OLA share pass from DLF Phase 3, Gurgaon to New Udaan Bhawan, Delhi which reduce my fare to 80. But now in the same location the share pass is not working. I have bought the share pass of 149 and was no use after 5 days.

Kind of wastage of taking the share pass. As I have taken the share pass for this location and now it's not working.

I had worst experience with OLA recently when I hired a taxi . They Generally charge a flat Rate 560 for any where in the Bangalore city to Airport considering 56 KM as max distance and charge RS 10 per km
I had shocked while seeing the final fare while reaching Bangalore airport with just 49 KM and 83 minute travel time normally it should be 600 or so but they forced me to pay RS 1689 mentioning that Airport rate are different and 500 this one and 200 this one etc. all virtual calculations.
I will never use OLA hereafter though I had used in past very often for 2 years
I will inform all relatives/friends on their Cheating habit also
my OLA details

OLA CRN[protected] Date of Travel 10 DEC 2016
City Bangalore
regard
Hari
a badly affected customer.

Sir I have traveled on 17/12/2016, and I have paid Rs 118 to driver in cash but Rs.118 is deducted from my account without me notify.
So I have requested to refund Rs 118 which deduct from my account.
i have complened to custumber care but he denied and suggest me to take case from driver.

With Thank
Dharamveeer Singh
[protected]@gmail.com

1} early morning we had book the ola it was accepted by crn[protected] at 3.30am today. We had booked as my husband was not well and we had to reached kharghar at any cost. But ignorance of the ola cab driver may have cost life of my husband. Ola booked driver cordinated and then he had not received the calls i tried thrice then also he cancelled himself. Ignored our booking.
2} refer :[protected] :- driver name mahadev maske - white ritz - as it was immergency i had booked another and again the same cab in our front we are standing their we called him he asked us the drop location and he him self cancelled the ride we stopped him as he was running in front o[censored]s like autowala. And he very erogently opened the window and telling us that we have cancelled. This driver should be out of your ola services as this may cost your company reputaion as in emergency if they are ignoring the customer what customer has to do.

I hope i will get response and needful action will be taken on the no given.

Email [protected]@gmail.com

We had booked the ride at booking accepted by driver crn no.[protected] he had a telephonic discussion on mobile he told he is on the way 3 min aways on map and after wards he told us he is already having customer in cab he is droping it was almost 20 min wasted and we had missed the train in which we had ac tickets. I want you to cancell the license of such drivers which are not cappable of giving good services and serve up to mark to customer. We had misses the train from bandra terminals so i also claim my tickets fare from your company as using your ola cab services we had missed the train due to driver delay in canceling the ride and told us false statement. I claim my ticket of dated 18.12.2016 pnr no. [protected] please do the need full and let me know on [protected]@gmail.com and my registered mobile with ola [protected]

I book a cab driver come and when i sit in car he started demanding more money and start abuse language he is also drunk at that time he told me that he only allow women to sit in car and only person after some time of conversation he told me u have to pay more money as destination is in other state so when i refused he shouted at me and as result we came out of car he after 2 min start a car and i have to rebook cab from olla

On 19 dec I have been billed twice.
Suman r driver (time- 6.21pm to 6.43pm)- wrongly billed 156 for a ride I did not take. I had booked him but he did not show up. I rebooked and Prashanth p came ( 6.28-7.32 pm).

How could I have taken two rides at the same time?
Would like to raise a complaint against Suman r and would want an refund for the extra billing of 156.

Actually sir i the one of the suffered partner of ola cabs. Thats things are un - tolerate that ola gives us all the partner daily minimum balance guarantee that calls mbg on 17th of december i getting a booking from tuglaqabad and drop in ramesh park laxmi nagar delhi. On that day i achieves higher slab of mbg of 3500. Ola show in our record 1 booking short of ride earing 248.80 / and stop my 5000 balance 2 or three times. I want my money in my account.

Hi,

My details:

Name : Shishir Kande
Contact no. [protected]
CRN no.[protected]
Booked at 6:15 pm on 18th Dec 2016

Problem:

1. Driver Mr. Arvind was instructed about how to reach pickup point over phone.
2. He was not reachable between 6:30 to 6:45
3. He again contacted and said he is not able to locate pickup point.
4. He canceled the booking of his own.

You can see my past record. I am using OLA for last 6 months and nearly 15 times I got picked from my home.

I lost faith in OLA.

I was suppose to go out with my family and I got delayed.

I will not do any more booking with OLA. Driver has not followed my instructions.

Regards,

Shishir

I booked ola from baner pune to cosmos on magarpatta. From my ola wallet the total amount was deducted which was 149 But in driver's app it is showing that only 39 is deducted and he asked me for 110 more.
I tried contacting ur customer care but they were not responding at that time.
This is one of the very careless situation my you.

I request u to kindly return back 110 Amount in my ola wallet.

My ola number is [protected]

Ola cab driver name Vijay Babu Kamble (CRN[protected] has asked me to transfer payment of Rs. 804/- two times through PAYTM stating that the first transfer was not received in his account. When i highlighted that there is an excess 804/- transfer happened to his account he initially did not agreed and when later i tried to call him he refused to pay me back my 804 /- rupees.

Highlighting this issue with OLA consumer centre official said that they do not entertain any such complaints with regards to PAYTM and they cannot help me in this regards. I have complete details of double transactions which has taken place, still they are not ready to help me.