Ola Cabs / ANI Technologies Complaints & Reviews

This was the worst experience with Ola.
For a journey that would have taken a maximum of 30 mins, I spent 2 hours and 30 minutes and got dropped off at some random location and was asked to book another cab.
The only response that your customer service personnel could give me was - "technical fault. book another cab from your app".

I booked a cab at 7:00 PM from Ramanujam IT city and my drop location was Thiruvalluvar Nagar, Thiruvanmiyur.
When I was picked up, there were already 3 passengers. The app on my mobile showed that passenger named Varsha will be dropped first and then I will get dropped. When we reached Varsha's destination it was somewhere in Velachery. Driver said that the next drop was Arjunan which is Tambaram Sanatorium. That was atleast 18 Km from where we were at that time.
I called your customer care and after a 20 minute long phone call the only solution that you could give me was to get down and book and a new cab on my app.
I then booked another cab and the first passenger had to be dropped at Ramanujam IT city. So after traveling 2 hours i went back to the exact place from where i started.

So instead of traveling 4 Kms to thiruvanmiyur, I had to go to Velachery and get down at some location and book a new cab to reach home at 9:30 PM.

I had to pay 41 Rs for the first cab, 90 Rs for the second cab. Wasted my mobile call time of 20+ minutes.
I also wasted 2 and half hours of my time. Missed an appointment with the doctor and couldn't make it home in time for an official meeting.

What if this was a female passenger or someone who didn't know any of the places in Chennai or someone whose mobile internet didnt work ?
Do you ask passengers to get down at random locations and book a different cab themselves and not give any support ?

If you do not know how to connect routes please don't operate such a service.

How is ola going to compensate me for the inconvenience, wasted time, cab charges, mobile charges and everything ???

Ride1: OSN[protected]
Ride2: OSN[protected]

I planned to travel from ECC road Whitefield to Bangalore international airport.

I booked OLA cab. Driver called me to ask location and saying he will reach and later cancelled the ride.
This happened twice and it leads to harassment and frustration for me.

I already have high BP and on 11 th hour this situation made me worst at the start of my long international journey.

Not at all happy with service.

I had a ride from KPIT to Bhavdan Pune and Details are as under.

10.7 km 27 min
Mini - White Xcent
Upgraded from Micro

05:44 PM Wakad Flyover, Shankar Kalat Nagar Pimpri-Chinchwad Maharashtra India
06:11 PM DSK Ranwara Rd, Patil Nagar, Bavdhan, Pune

After giving this 5 Star rating driver asked me to give him rating and he told me to pay him 147 as well because he has to fill Diesel in his car and told me with confidence that Ola will repay your money back. So let me know why to pay for the 2 ways both by wallet and cash ??? Is this your service for Customer's ! I need a reply immediate on ( abhi.[protected]@gmail.com )

Mahesh.[protected]@gmail.com
[protected]

Added Rs 200 to OLA account but it is having only 122 and the drivers charged us cash without taking ola money.

Now why is the account having 122, no phone contact on OLA site for me to raise a complaint or speak to someone.

No reports available on the account deduction on the site for us to understand what the deduction is for.

I would like to once again bring to your notice the complaint lodged by me
on the 1st Dec 2016.
The CRN number for the same being[protected].

I am surprised to find that nobody bothered to attend and revert on this
complaint so far.
If this is the service provided by OLA I would like to immediately
discontinue using your services and shift to the alternative service
provider.

I think OLA has become too big to give any cognizance to the complaints now.

I think, keeping in view of the security aspect as ladies were in the cab
post midnight, I need to lodge a complaint with the higher authority/Govt.

Sudeep Nagar

Ola, one of the best service i saw when i reached Chennai two years back. now it is totally upside down. Why the hell you guys introduced Ola money. After demonetization not even one driver is accepting a ride with Ola money. I have plenty of rupees in Ola money. How to spend that? First of all, keep a check with drivers if they cancel a ride, they should be answerable to you. But they were cancelling the rides and talking rudely, as if we are travelling in the car for free. (Better keep classes to the drivers, how to behave with passengers). No thing you guys need to remember. Now, they is smooth business for you guys, one days you wont find any sufficient trips to run the company. that time you will ready to hear us. But we will not be ready to hear back from you. I'm receiving Ola money offers on daily basis. Why the heck you guys sending me those?? When no one is ready to accept it! Lot of my friends have changed to UBER. Better try to learn from them. Highly frustrated and definitely will not recommend Ola to others. I will recommend better cab companies. ( I'm sure, if you continue the same kind of thing further, you will need to close the company by 2018, that's for sure)

I booked an OLA cab on 6th Dec, 2016 at 10.50p.m.bearing registration no. AS01GC9893(Alto), mobile no. [protected]. I got a call at 10.45 that my booking has been cancelled by the driver. I called him and he replied that he couldn’t contact me and so he cancel the booking, I asked him if he could come to pick me, he replied positively. But after waiting for 20mins he didn’t show up, I called him again but he didn’t pick up. I was stranded with my wife and family for about half an hour in a deserted road in the middle of the night. I booked another service provider to reach home

We have been using ola for a while abd have been satisfied customers till yesterday. We booked an ola cab from p10 departure terminal of chatrapati shivaji international airport on 5th december. We received the messages that i have attached with the form. The driver mr. Umesh first of all made us walk 10 minutes with luggage from one and if the terminal to another. Then he tells us that he has not received our booking but someone else's and so we should cancel our booking or else he will be charged. For around 15 minutes he was only forcing us to cancel and when we said no he called your customer care executive who then tells us that our booking is cancelled by us already when we did not send any cancellation messages and he kept insisting that it's our fault and that we should book again. But we said no and then the driver is again and again asking us to cancel the booking. Finally after one hour of fruitless arguments he left and we had to go book a prepaid taxi. We already come so tired from journey and if things like this happen how can we trust ola again. I do not know if it's your application fault or driver's but yesterday even your customer care executive have us a tough time by not providing an appropriate solution. I hope you will look into this matter and try to improve the system. Thank you.

Sir/Madam,

I hv a few complaints against the service of Ola Share..

1) The App shows the timing to arrive at the pickup as 2 to 3mins..whereas it actually takes arnd 15mins smtyms even more than that.

2) How can u take a second pickup which is not on the way to the destination..for eg. If we hv crossed we highway metro and way ahead on that road..the 2nd pickup cms frm we highway metro..
And areas such as andheri has huge traffic in the peak hour..hw the driver is supposed to go behind or take a full u turn which would b like anthr 1km and then go to the pickup point..and all this process will atleast take hlf an hour..causing imconvenience to the existing customer and the customer who is waiting at the pickup point.

3) If i hv booked an Ola Share for a particular drop point..your app doesnt track the ride properly..

Kindly look into all these matters and hope to get a positive response to improve your services.

Hi Sir,

I raised below query with OLA cabs on their facebook account.
"Hi there,
Trip CRN : CRN[protected]
On 28 th-November-2016 I booked ola cab for my parents .
After reaching the destination, the amount got deducted from my OLA money balance, still the driver asked for payment.
My father paid him, and he went away.
So the driver was paid twice for one journey( by cash and ola money)
When I came to know from my parents, that the driver had demanded for cash payment, I called the driver asking that "when his payment was done by ola money, why did he ask for cash payment ?"
He said it is mistake from his side, and that he will revert the amount in ola money immediately and will keep the cash with him. He also mentioned that the refund will reflect in my ola account on that day only. i.e. yesterday. But the amount has not refunded still in any ola money account.
Could you please, do the needful?"

and they gave below reply
"Olacabs We have reported the driver for charging extra. However, we regret to inform you, we would not be able to process a refund. The default mode of payment will be Ola money if you have sufficient balance in your Ola money account. We request you not to pay any additional cash to the driver and to check the app notifications before making the payment for your ride. In cases, where the driver is insisting for cash, please contact us on 33553355 prefixed with your city code and we will look into it immediately."

They have charged me twice for the single journey. and denying to process the refund.

I still waited, till today, because whenever I call that driver he still says "he has initiated the process of refunding the amount by ola money, and it will appear in my account on the same day itself". But still now I did not receive the refund . It's almost 10 days .

I want heavy penalty to be imposed on these guys, because "They have charged me twice for the single journey. and denying to process the refund."

Thanks and Regards,
Aditya

Ola app has charged cancellation fee even i have not cancel ride. The next cab which i have booked. Driver charged me additional cancellation charges for the ride which i had not booked. In the they have send the invoice and when you click on the "Find Support for this" button, it says no booking found. Its just Cheating. also Ola Driver has no Idea about Paytm. He was just lost.

Damn looser ola. No shame in making money out of innocent people. Your all taxi drivers are ### lair and cheater.
No customer care service at all.. You pl should learn from uber. U r too unprofessional.
My drop location is at phoenix mall and i found my trip rate till kharadi by pass.
And driver continuously taking follow up from me to pay the remaining as my ola money was having 200/- and total bill comes around 370 /- for such a short trip.

Hello Team, just want to tell you that you lost your 4 customer.i know that you gays are least bothered but my duty is to inform you.due to you only i unable to reach my train, your driver cancel the taxi when it was very urgent.

3 or 4 days back i booked an prime sedan(SUV) and you guys did the same thing
i request you to check my all transaction, shame on u guys .i uncle was ill and due to you, i was unble to reach on time. i paid 9k to the taxi driver when i lost my train.
i can't write every thing, call me back

Nishith Joshi
[protected]@gmail.com
[protected]

Check it every thing.

Hi,

On 26th Nov'2016 I went to Bangalore Air port in ola cab from my home i.e Sarjapura road. After reaching air port he asked me to pay only cash.
The bill was 1180 and i paid 2000/- but he returned me just 600/- by explaining some BS reason.Since i didn't had time so i didn;t argue with him and just left. Later i found that He has taken 1180/- from my ola money wallet also. I have all evidence to proof this situation.

Driver details:
Name: Abijith S
Car: White Swift Dzire KA03AC1574
Mob: [protected]

CRN of ride is[protected]

I would request you to take some action against this kind of cheater driver.
If i don't see any response for this complaint then I have to see for other way for the justice.

Regards,
Abhi
[protected]

HIGH PRICE CHARGES
OLA TAXI RIDE Ref No. CRN:[protected] Date : December 1, 2016 ) - Taxi Fare Charged from Greater Kailash-1, New Delhi to IGI Airport Terminal-3, New Delhi = 560/-. Even Chief Minister of Delhi has on many occasions voiced his Concern and promised action on such practices. I was Not Intimated that there was a premium price at this hour, at the end of journey. Even the Driver was not aware of why the price was more. I am convinced these charges are arbitrary and uninformed and unpleasant and in my view taking undue advantage of times without explanation and warming. in my view this is CHEATING. I will Send my grievance to consumer protection authority, even though I am not sure anything will come out but I still want the authorities to know how consumers are getting cheated without being unawares. I am attaching the Online Receipt from OLA CABS. Also there is no special upgrade which obviously I did not request. I asked for Micro Service and Santro a Basic Car was sent.
Deeply Disappointed and disgusted - Vikram Sarbhai (mobile - [protected] / [protected] ) ( Email - [protected]@gmail.com )

Yesterday when i booked ola cap crn[protected] from le meridian to old delhi railway station, estimate fare was sowing between rs. 213-232 for distance of 12 km and time around 40 minutes. When i completed journey in 40 minutes 12 km, ola cap showing fare of rs. 395 with journey of 22 km. How le merdian to old delhi with shortest rout can become 12 km to 22 and within same 40 minutes time & fare become rs. 213 to rs 395. Further driver at stoping saying his connection is lost and planing with his mobile. I don, t know what he has done in his mobile to make 12 km journey to 22 km and fare rs. 213 tors. 395. Pl refund me extra fare charge. My mobile no [protected].

I booked a mini cab from Worli to Navi Mumbai with CRN No. being CRN[protected] on 5th December 2016. When i booked the cab no surcharge notiification was shown to me. However when the trip ended it shoed Fare increase amount to be Rs 762.12. This is why I was charged a whopping Rs 1543 for the ride which in massive traffic would also have costed around Rs 750.

I am a very very regular customer and something liek this has happened to me for the first time. I demnad imemdiate refund of Rs 762.12 as the same is unreasonable, exhorbitant and charged without my consent.

Hi,
Greeting for the day, today i booked i a cab through ola application at 12:35 from huaz khas village crn number[protected] for my office people

Exactly the wrong driver come i think he the son of that driver, then he just started rude behavior girls are there he started abusing then taken the longer root just for money i called him to tell the location he start abusing me

Regards
Nikunj seth

Today i booked a ola ride for travel by relatives of mine who are senior citizens and i have loaded ola money so that they need not suffer for lack of change. When the ride was completed (Crn[protected], my ola money account was debited by rs 122. However, the driver also had collected the amount in cash from the passengers. This is a blatant act of cheating by ola / its drivers. This is the second time it is happening for me. Such acts by the drivers make us lose faith in the company and its services. It clearly shows lack of control by the company on its drivers. Such cheating is more when the passengers are senior citizens. Ola should introduce a syatem whereby amount payable (Net of ola money debits) is shown and passenger should confirm as many ola drivers do not show the mobile screen to the passengers and just demand the money payable.in another instance the driver told me the fare was rs 198 and collected it and after 5 mins i received a sms from ola that the fare was 126.

Also the drivers tend to cancel the trips which are confirmed and ola also charges cancellation fee for them. I had a bad experience of 5 cancellations by drivers out of 7 bookings in last 2 days and had to use the services o[censored]ber. The drivers also cheat by saying that the location shown to them is wrong and ask us to cancel so that they are not penalised (We get penilised with cancellation charges for them cancelling the trips)

Ola should take proper measures to curb the misconduct by the drivers and improve the customer experience better

I booked ola cab for a ride from saboo motors, somajiguda, hyderabad to my residence at madhuranagar, hyderabad. I was charged peak pricing 1.2 at the time of booking and charged ₹ 134/-, showing a distance of 9.1 kms and ride time of 14 mins. This was at about 10.30 am on 5th december. (Crn[protected]

Again in the afternoon i booked ola cab for a ride from my residence to saboo motors. This time i was charged ₹ 85/- (Crn[protected] on normal rates.
The distance shown in the invoice for this ride is 3.9 km and the ride time as 20 minutes. This was at about 2.00 pm on 5th december.

I wonder how the distance is shown as 9.1 kms, where even one goes in a round about way, it would not exceed 5kms. I had given the otp number before commencing the journey and i presume that the journey starts only after the otp is entered. Ola has overcharged me by showing excess distance.

Kindly take up the matter with ola and have the excess amount credited to my ola money account. For you info, both the above invoices have been paid by me through ola money.

My contact details are:
Email id is [protected]@live.com
Mobile: [protected]

Looking forward to your update on the matter soon.

Thanking you,

Gs raju