Ola Cabs / ANI Technologies Complaints & Reviews

1) it costed me rupees 432 for 14 kms which was from Malad east to Mira road kindly refund the extra money .

2) valid coupans are not working and do not give discount as mentioned in msg.

3) when I went from Mira road to goregav operai maal it coated me ruppes 228 for 14.3 kms so why costing double from Malad to Mira road .

4) I m not satisfied with ur services as it happened with me for the 4 time

5)I m sending u the proof of Mira road to oberai mall ride and a photo of the ride I have an issue

Unprofessionalism at its best !! Was not expected from OLA!!
Booked a ride for 7:45 pm (CRO no[protected]
Ride was Cancelled by 7:38 pm ; Message from OLA :::: We will be charging RS. 50 on your next ride as our one of the busiest driver cancelled the RIDE

The Story goes on --- Customer care executive: Was asking me the timing of ride cancellation. Showing least bothered for their customers.

Customer Care Executive (1st attempt call[protected] please respond although I was speaking.

Customer Care Executive (2nd attempt call[protected] teaching Profanity although i was non abusive on call don't why...

Customer Care Executive (3rd attempt call[protected] call was taken by one of the best cce of OLA, the problem was resolved although I am going to pay outgoing call charges, , ,

Raised complain :

Think before booking a ride with superbusy OLA people!!!

The cab company suspended my account without prior information and without giving an opportunity to clarify things. They say the account has been blocked for violation of trends and conditions and do not provide the exact reasons. I am ready to clarify if anything has been violated, but there seems no transparency in the company's operation taking passengers for a ride.

My first ride details are on your system.Ola payment was initiated end of ride . Delay in going through.To avoid traffic hold up and since driver was in a tearing hurry payment was made in cash. Subsequent to this the transaction also went through on line and hence you have been paid twice for the same ride.The Company has to be made to refund the fare collected as they have been paid twive for the same ride.

Dear Ola Cabs,
This is about the assigened driver is not ready to do the assigned task
It has been Observed many times that they are not ready to Do their jobs and asking us to Cancel the Cab and Book another cab.

CRN[protected]
CRN[protected]

I have 5 to 6 Cases regarding this, I have screenshots each incident

Kindly take positive action, So that No other Customers are harrased due to this problem.

I have booked a mini taxi wagon r from my house faridabad to delhi crn[protected]. Ola have charged me total rs.745/- (Including overbilling of rs.400 as a state tax/mcd). I have made cash payment to the driver and asked him that why it was overbilled, he replied me to contact ola for my query. My ride was started at 01:12 p. M, fromm 1506 badkhal road, sector 21d, faridabad, haryana and ended at 02:21 p. M at sadbhawana marg, chilla sarda bangar, chilla sarda bangar village, trilokpuri, new delhi on[protected]. It was total 25.7 kms ride. (69 mins)
Why it was overbilled?
Please refund my money back.
Vikas
[protected]

I booked a cab on 10th Dec 2016 . OSN[protected] .
I paid the amount by ola money and it got deducted right when I boarded the cab . However, when the trip ended the driver demanded cash as he didn't know the trip has already been paid for . When I denied paying and told him it's already paid he started abusing me and literally fought with me . Moreover he also threatened me saying that he will see me at my office and would bash me .

This is the second violent incident wth me . Last time the it was just a verbal threat from the driver however this time he not only fought with me but has also threatened to beat me in future too. Seriously guys do something. Your rating system sucks too . I don't know how he got 5star rating for that particular ride . I never rated him . I have raised a complaint from the app however haven't heard back yet . Couldn't contact you even by calling . If I don't get a satisfactory resolution I am going to take this matter in court . These kind of drivers should be banned . A male passenger is not safe in your cab how would you ensure safety of women.

FYI : Driver name : Miththu Ram

Cab no. : HR55W7308

We hired an ola cab no 6868 white dzire sedan from salt lake. But the driver left us stranded after 2-3kms, charging Rs. 135, all coz he said he didn't know the way to Howrah stn, and his gps wasn't working!!!@@@
Is it possible to even imagine a Kolkata cab driver doesn't know the way to Howrah stn??? The real reason is, he did'nt want to go there.@@ Please take appropriate action, against this unprofessionalism, as we almost missed our train coz of it.

I booked a cab from my residence to charbagh railway station Lucknow on 10/12/2016 at 11:17AM with reference number CRN[protected] for my journey on 11/12/2016 at 3:45AM..got a message from Ola at 2:45AM that will get cab no and drive details 15 minutes before departure at 3:41am got message that cab no UP32GN0812 is on the way but at last minute they cancelled my booking This gives me a mental stress and shows the unprofessional behavior of the company...If my complaint not given consideration I will surely look for other options to get guilty punished

The toll tax bill shown in my bill reflects 2 and 3 folds more instead of rates to cross noida-delhi toll booth. Even ola driver paid ₹ 100 to booth. But my bill reflects more..?? Below are details

(1) CRN no.[protected] . Time of journey: 1:20pm to 1:54pm and date : 10/12/2016. Here ₹300 is reflected as toll on overall bill of ₹465.
(2). CRN no.[protected]. Time of journey : 7.02pm to 8:17pm and date : 09/12/2016. Here ₹200 is reflected as toll on overall bill of ₹631.

I used ola during my sister engagement functions and this is how ola mistreats it's customers. I want this error rectified soon and refund done.

On 23rd of november 2016 a driver namely bakil akhtar has requested me to pay him in cash for my ride and has assured me that no money will be charged from my ola wallet as he need some cash for refilling his cng... so i paid him in cash but today i.e. 10.12.2016 when i checked my ola wallet i found that inspite of payment in cash i was also charged through my ola wallet so it is my complaint to refund my over charged money in my wallet and to take strict action against the said driver namely bakil akhtar... for your information i rided my journey from sultanpur delhi to ajmeri gate delhi vide crn[protected]

I booked the cab today while working, generally it used to take your current location but instead it had taken my previous location and booked, due to small screen i couldn't see properly while added the destination, As soon as i came to know that this is wrong location I called cab driver and asked he confirmed the location that was my previous pickup. I cancelled the ride stating "my reason is not available" still they charged for this so I thought i can speak with them and clarify, I admit that I complaint it at the end of the day since had a hectic schedule. So got answer stating that you could have to speak earlier and it was not a technical glitch or something.

Well being a technical person I am not understanding as per them may be, but i am sure i will not use their service now.

Hi

May I know that why you people charge cancellation fee without customer's fault?
Today my ride with details attached in the screen shot was so harassing.

Post confirming the ride when I called the driver he said "haa apka location dikha Raha hai hum aa jaenge"

5 minutes after that he said "phoch gae h"

When we reached at the location no ola was there. Again when we called he seemed to be drunk and talking on a different tone.when we tried explaining him the location again he asked us to cancel the ride and disconnected the call.

N all these almost took 20 minutes and then you people send that Rs.50 will be charged for cancellation. Is this the customer service you provide ??

And yes I would request the dear associates to please reply to this mail after reading it properly because if you people fail to address the concern timely I am afraid I may have to escalate it to higher levels.

Contact no.- [protected]
Details attached


Regards
Manisha

So. This one time. A few weeks back. I booked an Ola for the morning to airport from my hostel on B.M.C.C. road, Pune the previous evening. Not only the cab cancelled the ride on his own, even 50 Ola money was deducted from my account.
So I took another ride and reached barely on time for my flight. There, because of no communication from Ola's side regarding their new policy, I, because the driver asked me to despite knowing I had Ola money, asked me to pay cash upfront. Which I did. And when I reached home, Delhi, and connected to the Net, I was informed that an amount of rupees 150 further had been deducted too from my Ola Money.
Now, despite having complained through an email, I have not been compensated back and the Ola staff have taken a very hands off manner to it all.

I just had to pen down my angst at the shoddy manner of it all.

I did a pre-booking for an Ola cab to go to the railway station. After booking, I got the message that my ride with CRN ************ has been scheduled for the said time and that the driver details will be shared with me 15 minutes before the pick-up time.
But there was no cab from Ola and also there were no cabs available for quick book. I called the customer care. But there was no response. All i get was the [censored] music they keep on playing.
Here, in Dehradun, there is no other cab service and at that time no auto was available.

I have recharged 599 Ola money in September 2016. Still now I'm not able to use a single rupee. Whenever I book a cab, driver denied the duty simply if it's Ola money. Then why should I recharge your wallet unwanted and pay credit card bill? I had this issue in Coimbatore and Chennai. Please refund my money back to my account. I want to stop using Ola hereafter.

I have paid cash fir my ride but the amount is also deducted from my wallet. I am attaching the screenshot of ride detail.This is worst case i have ever faced.I have used Uber and i think Uber is far better tha this. I want my money back As soon As possible.Please look into this and even yiu can confirm with driver also. And how can any company can deduct money without the confirmation from user.

Around 9 PM on 8th Dec I booked an Ola Sedan Prime Taxi from R K Salai Mylapore Chennai. The taxi no was 1314, driver was Chandran and last 4 digits of the number assigned by you was 0968.
The taxi came to me after 8-10 calls and 15minutes delay because the google maps on the car was malfunctioning. As soon as we started moving, driver got a call from you that the trip has been canceled and I should get out and book afresh. The driver was told that his car has been assigned to another customer. I simply refused to get out of the car and called [protected] to make a complaint, but all that got was a recorded voice in Tamil saying that I can not use that number for taxi booking!
I received no support, and finally I had to travel paying cash even though I have Olamoney balance, thanks entirely to the driver who was indeed very helpful personally.

I expect you will do the needful to compensate me for the hardships your poor service caused me.

Hi Team,

I am Ola partner from Feb'16 with Cab # KA 01 AF 1675. My registered number is [protected] & driver number is [protected].

Till last month my driver's performance as per your ola score was 10/10 & was a top performer who was doing all duties assigned. But it is been noticed that in the month of Nov'16 there are too many fake bookings allotted to my Cab & for which my driver has refused to support those fake drivers. Earlier these fake bookings were validated by Ola team & the penalty charged for DDD was reversed back.

But in the from 1st Nov'16 till today ie 9th Dec'16 there is a total of Rs.5000 charged as penalty for DDD & only Rs. 1000 is reversed back. Apart from this the vehicle has been off roaded 3-4 times including today which has caused loss to my business.

I have spoken regarding this at your partner care number[protected] for which I was asked to re-verify the DDD cancellations in driver device for amount reversal. I did that & got nothing. I have sent mail to [protected]@olacabs.com on 1st Dec'16 regarding this & got a ticket number[protected] in reply. But nothing after that.

Instead of resolving my problem & reversing the amount, it has become a daily activity that these fake bookings are cancelled by these drivers as DDD & a genuine partner is penalized for no mistake of his.

I am attaching screenshots of all the cancelled bookings of today (9th Dec'16) in which you can easily make out that the bookings are either cancelled after my driver has arrived at the client location or within 1min of booking which means all these are non genuine cancellations.

I could only take today's cancelled screenshot as the operator app has no option to go back & take screenshots of previous days driver timelines. Please revalidate all the cancelled bookings for which penalty is charged from 1st Nov'16 till date & stop this nuisance of Off roading without any mistake from my driver's side.

Hoping to get a proper response for this mail atleast.

Regards,
M.F.Khan
[protected]

Ola driver very frequently deny duties

Wrongly charged rs 50 and rs 25 after driver refused for pickup and cancelled the cab.

1) booking crn no. :crn[protected]

I was charged with rs. 50 penalty

2) booking osn no. :[protected]

I was charged with rs. 50 penalty

3) booking crn no. :[protected]
Driver refused to go faridabad after i have boarded and post entering crn

Later i had booked another cab of ola than to reach destination