Ola Cabs / ANI Technologies Complaints & Reviews

I book the cab from ola on 12dec around 6:15 am. I called the driver and he confirmed he is coming in 10min. But after some time he didn't come so i called him again and he directly said no. He is not coming. This is not good. Then again i booked another cab. The same thing with this also this driver also denied.
Due to this i have already wasted my 1hour. I was about to miss my flight. Please find both the crn number below.

Crn:[protected]
Crn:[protected]

Would request you to take some action on this. So this won't happen to others.

Myself and am a regular user of ola auto and cars, am really happy with cars but auto's always facing disappointments, no one is following ola meter fare, always quarrel happenings in between me and driver, the way u r announcing some offers is not accepted my many drivers, they way they treating the customer is like a beggar, pls take necessary actions

Yesterday I booked an OLA cab on sharing from gurudusaray road Kolkata to howarah railway station. The cab driver intimated me that I should check with OLA customer care because I have to take the ride and pay RS 483 which are very exorbitant and had I booked a full taxi the rates at that time should never exceed RS 200 for the entire ride. I called OLA customer care, who intimated that she can't do anything in the matter and refused to even lodge a complaint or talk to their superiors. My advice to all, never book an OLA cab because lately they are resorting to malafied business tactics.

Very unprofessional behavior by the drivers. many times i was dropped mid way on the main roads because they say they dont get pick up in colony streets and they will have to travel all the way to main road to get pick up. one night at 10.30pm i was dropped at a bus stop and he said he cant drop me near my house because he can get some other pick up at peak rates. money is necessary but they cant be so greedy that they dont serve customers. WORST CAB SERVICE EVER!. NO SAFETY FOR WOMEN. another time he dropped me @7.30om mid way and said me to take another taxi so that he can stay in main roads and get more pick ups. i complained to ola but no change in the attitude of the drivers in ola.

I had pre-booked a cab for 4am pickup for Hyderabad Airport. Kept waiting for cab details by SMS. NO SMS, No App Notification - when I called customer support, they informed me as a matter of fact that it has been cancelled. I was about to miss the flight - a good samaritan drove me help me still make it to the flight.
The service is not only poor, the attitude is one of callousness.

I travelled from gurudwara road to igi airport new delhi on nov 11 2016 by prime sedan crn[protected] the driver told me total fare 514 and as he was not having the change so he kep 520 rs. Also he said bill will be recieved later. But till now i have not recieved the bill till now and on ola app fare sg=howing is 124rs.

Driver name: avnesh kumar
Mobile no: +91-[protected]

This is not expected from ola cabs, as due to this am facing problem in presenting the bill in my office.

As now i am in japan so am not able to contact any customer care.

My registered mobile no is [protected]

My billing amount was twice than what is charged even after SC ruling out no surge pricing I was charged way more on the name of surge pricing
the incident is of 25th december 2016 I booked a cab from Dilshad garden to rohini
my CRN number is CRN[protected]
The amount which should have had been max 350-400 rupees exceeded 700 rupees
I request the company to speak to me ASAP as also I've been calling on their customer care and have witnessed no response

I want refund and an apology for not attending me as I've been regularly calling them or free ride of the same amount in future

I am K.Siddharth, a student of Class 12, and a regular Ola auto user, residing in Chennai. Since my regular school van driver was unwell, therefore I had to use an Ola auto to reach my school, on 26.12.16. My school is nearly 3.5 kms away from my house. When I reached my school, the driver asked me an amount of Rs. 50. I was in a hurry to reach my school on time and I didn't think twice, so I gave him the amount he asked for. When I returned back to my house, I was shocked to notice that the bill amount had specified that the cost for the ride was just Rs. 29. Is this why we believe in and access the Ola service rather than the auto drivers in the nearby stand? Please make sure that you fire the driver and that you refund the amount of Rs. 21 that the driver cheated me, back. Thank you.

I have also attached the message acknowledging the confirmation of the booking and the details of the driver, and also the message specifying the bill amount.

I wanted to schedule my ola ride for[protected] early morning, since there is a problem of no cash in ATMs, I tried to make payment via Ola Money and recharged it from my debit card for Rs.1999 on[protected] at 22:27:11

The amount got Debited from my account, but didn't got displayed in my Ola money balance. It's been 2 days, still the balance is showing Rs.0 in account.

Can I have my money refunded?

I have booked an Ola cab (UP16DT7704 / CRN:[protected] for my family, this trip was from Sarita Vihar to IGI Airport Terminal 3.
Drive has taken cash money and also same amount has been deducted from my Ola money account.

Drive details:
Pankaj Kumar
White Xcent
UP16DT7704 / CRN:[protected]
Mobile number: +91-[protected]

Kindly do the needful and revert my Ola money.

Date of Journey :[protected]
Customer email id : [protected]@gmail.com
CRN : CRN[protected]

We had booked car under MICRO. However OLA on its own upgraded to MINI and levied extra charges of Rs. 76.80 + Service Tax @ 15%.
We need Refund of Excess Charges levied alongwith Service Tax, since we booked for MICRO and WE DID NOT REQUESTED FOR MINI. OLA had SENT ON THEIR OWN.
Why should we bear the Extra Charges.

I was charged for rs.2199 from meera bagh to greater noida. It is showing distance of 101.5 km while it should not be more than 60 km.
Even google map shows distance between these two locations 60 km.

Please refund my addditional amount in my ola money account otherwise i will file a case in consumer court.

Gaurav bhusari

Contact no [protected]

I took a OLA ride from Majestic Railway stations to Brookfield kundalahalli on 24th Dec 2016 with family.

The driver did not come at the place I wanted to . He denied to pick from our Source point and asked us to come to main road.After boarding he said some bad word in his own language and takes his own way to drop us. At the destination point he did not follows our path and takes us to different place and not dropped at our destination. When I asked him to drop at our destination then he said this is the destination place and you have to drop here only because they already taken new ride.

While taking to me, he snatched my mobile and finished the ride and completed the feedback .

I did not say much as I was with family and he was abusing in his own language. This is the horrible experience with OLA cab. Hope you can took some active to prevent such kind of OLA driver behavior.

Below are the ride details.
OLA CAB : CRN[protected]Dec 2016 08:22AM
Driver Name : Anand G

Customer Name : Sujit Kumar
Email : [protected]@outlook.com
Contact : +91-[protected]

I booked a rental all day ride on Ola. Driver dropped us off after 10 minutes of trip as he said he can't do all day and does not have permit for Delhi. Customer care person spoke to the driver and told him that she will file the complaint against him and told me that this trip will be correctly cancelled but I was charged for the all day rental anyways for rs 1745. It's been more than 48 hours and I have not gotten my money back despite calling them several times.

Driver has not exact on 8th main road bus top. Instead he is convincing customer for you haven't given correct location. He has dropped me in the midnight on rajaji nagar warrior bakery signal. Saying my Google map this point only.

Please treat this matter on a priority basis.

This one way looting money in a day light.

It is a breach of contract
Trip Details: Ola Share Receipt for OSN[protected]
Name of Customer : Y S Prashanth
Drop Location : Basaveswar Nagar 8th Main Road bus top.

I made a booking last night for my friend from Marol to kalwa Mr Rajesh a car driver was the one who served . I was using ola money very first time and was unknown abt the fact that money gets auto deducted . So my friend also paid for the trip i.e Rs 437 and money also got deducted from my account . Driver DONT EVEN KNOW how to use the software WORST TRAINING SUPPORT . On the very next day i called on customer care pooja helped me with drivers number and i tried calling him the whole day no one is answering the call and again was trying to reach customer care neither customer care number is answerable .. IMPROVE CUSTOMER CARE SERVICE FOLKS.WHAT WORLD YOU ARE INTO..and find the way for me how will i get my harden money back.

On 21Dec I booked Ola cab to pick up on 22Dec 8 a.m. under CRN number[protected] but no one came for pick up. On 25 i booked again taxi under CRN number[protected]. Driver did not came for around 25 minute. Then i cancelled ride and booked again. In this way i suffer twice by ola cab in case of time as well as money, because on 22nd Dec i higher private cabe to take my flight... ...

CRN[protected]; Ola is cheating its customers. They are in between putting the surge pricing and charging double even though Supreme Court strictly banned surge pricing. In my ride, surge pricing was included as 12 rs per km instead of micro rate of 6 rs per km. Also, they doubled the base price from 40 rs to 80 rs along with doubling the ride charges from 43 rs to 86 rs. Kindly revert on this at the earliest, as I am planning this to bring the matter on social / digital media / news channels and then to legal authorities.

Dear OLA team,

I have received promo code from ola i.e. LETSGO . By this code i can get 50% discount during bill payment of ola in Mumbai. I used this code during my journey and even code was applied successfully during my journey but i did not get discount in my ola bill.

Please check my riding detail and let me know what is the actual problem?

Name - Gourav Kumar
Mob- [protected]
Booking - CRN[protected], CRN[protected]

I am waiting your reply.

Sir
I booked a cab with a coupon CASHLESS by which if I pay cashless by ola money for the trip I would be getting 100 RS Cashback in my account but I didn't get my Cashback.There is no proper way to Complaint about the problem.
Sir this is not acceptable at all if you can't keep your costumers happy.I had faced such problems before also but I booked again by trusting one last time but this time also I only got loss.
Please take some action as soon as possible.
My email id - [protected]@mnit.ac.in