Ola Cabs / ANI Technologies Complaints & Reviews

I booked ola and called the driver and he said he will be picking me up but switched off his phone, it was medical emergency n I was stuck, I tried calling the driver after an hour and he kept disconnecting and at last he answered the call and when i asked why he did not answer my call and come for pickup he said its his wish then I told him he should not have told that he will pick me in the first instance, then he started abusing me and started using foul language, his name is Salim Querashi CRN[protected], I tried to call ola customer service but nobody answered tbe call I am a regular customer of Ola and I never thought about discounts and offers offered by other radio taxi providers because of the ease I have with ola, but this experience has forced me to uninstall your app and look for other option, stop employing such slumdogs.

This concerns ride crn[protected]dated 26-nov-16. Ola is unable to provide me the invoice for this ride despite deducting money from account.. Support team has acknowledged the first mail and keep saying that their 'technical team' will look into it. Have been following up ever since :

- no acknowldegement / response to 5 of my mails
- no status update
- no resolution hope
- no status when called to support team
- no invoice in hand

Not sure why they are hesitating so much to give this. If it cant be produced from system, then why cant a manual invoice be prepared.. All teh details are present in system anyways!

I booked an OLA Mini from Bandra East to IIT Powai. Prior to booking an OLA Mini, I checked the estimated fare which came up to approximately Rs.300. After a couple of minutes, I got a notification saying my ride has been upgraded to OLA Prime SUV. I did not worry about the fare as I thought, I am getting an upgrade from OLA's side and the fare would remain the same as OLA Mini. Once I reached my destination, the total bill amount came up to Rs.620. That was double the rate of the estimated rate shown to me on the app. This is a clear case of CHEATING on the part of OLA, as they only give partial information about rides (Upgraded from OLA Mini to OLA Prime SUV), but they do not mention whether with the upgradation there will be increased tariff or change in the estimated amount. It would be nice on the part of OLA if they address this complaint and solve it by reimbursing extra or additional money back. CRN Number:[protected].

Dear sir/madam

I had booked ola cab from mumbai international airport terminal 2 to antop hill mumbai with crn[protected]. The driver called me far out of the airport saying that i would be saving airport parking charges. I accordingly boarded cab near highway.

Eventually i was not only charged with mini fare instead of micro but i was charged with increased fare of rs 217 in addition to the fare due

My cab driver cancelled my ride after I got in. This happened in Chennai at a place in Kotturpuram.
When I said I was going to pay by card, the cabbie cancelled the ride and asked me to get out very rudely and just drove away. He left in the street.
It was a silver ikon with number plates that ended with 8006. CNR[protected]. The cabbie's phone no. is [protected]

Booking - CRN[protected]

Yesterday 03-Dec-16 taxi was booked in advance to Airport. Taxi came to my house and driver asked me where I want to go and when I said Airport then he started behaving rudely and asked me sit in taxi now or else he will cancel it. When I told him that he arrived at 11:42 and booking is for 11:45 then he said that he is going and my booking is cancelled. Even I asked him not to behave rudely in case he don't want to go.

Immediately I booked another taxi and he took me without any issue and driver told me that other taxi driver met him and told that these guys don't want to go airport. Then I came to know that he doesn't want to go to airport and want to take only local passengers.

Why do Ola not tell their drivers upfront that passenger want to go this place and let them choose whether they want to go or not. Because of Ola's policy I have to face these rude drivers when I am travelling with my wife and child.

Also why I am charged for cancellation when it is not done by me. Ola can see I booked another one when he refused to take me. He even asked me whether I I'll be paying by Ola money. Ola setup this system so that these type of drivers and you can charge customers unprofessionally.

Please refund cancellation amount immediately.

I had booked an Ola to go from Jogeswari to Cuffe Parade on 2nd December (CRN[protected]. I called the driver who enquired my destination. When I called up the driver 5 minutes later, his phone was switched off. Immediately afterwards, I received a call from OLA saying the driver had cancelled my booking. So I booked another Ola (CRN[protected]. Later, I saw they had charged Rs. 75 as cancellation charges. I could not find any customer enquiry number nor any email on the apps to register my complaint - the only option available was reporting I had not booked that ride. The moment I did the same, my email was disabled and I cannot log in. Worse, I have OLA money balance in the account. I have usually found OLA drivers clueless about Mumbai roads, but this probably is the worst in customer service one can expect from any service provider. How do I now get back my OLA balance?

My crn number is: CRN[protected]
I requested ola micro for which the rate was 6/km and 1/min.
But I was wrongly charged to 11/km. And no where they have provided to register this complaint.
Even before they had wrongly charged me cancellation fee. Another issue is their driver always cancel the request at the important time.
They donot have a support section to log these complaints into..
I will go to the court and also warn all my contacts about this.

Sir
I have downloaded ola money app to avail cashless drive. While registering I have given wrong mob no as [protected] instead of [protected]. Now I am not able to use the app. When tried it is sending the password reset link to my email id: s.[protected]@gail.co.in but after trying several times no link is coming. I have already added Rs599 to ola money. But I don't know how to use that.
Further in ola cab application my email id is showing s.[protected]@gail.coin instead of s.[protected]@gail.co.in
Please help to resolve the issue. I have tried in your customer care number but it is not working.
Regards.
Srinibash Mishra

We booked ola cabs today afternoon and driver said he will not be able to come near my home and he said to cancel the booking and re book and similarly we booked other cab and the driver who dropped said you need to pay cancellation charges also, when the mistake is not mine why i should pay and customer care people are not receiving my phone. CRN[protected]

Date of the Incident: 12th Novermber 2016
Client Number: CRN[protected]
Desirable Resolution: Refund of the Fund

I have booked a cab on 12th of November to Airport, and the driver name is Govindaraj mobile no.[protected]. As per my above ride number, I was charged Rs.378/-. But the driver said that the ola money didnt deduct the amount, so I had paid him Rs.400/- by cash. I checked after a while and Rs.378/- had been deducted from my Ola money. So I immediately called the customer care and informed the status of my drive. But they informed that the money cannot be refunded, you can call the driver and get back the ola money. Immediately I called the driver and informed him above the issue but he informed that he had been half a way from airport and shall recharge or refund the amount the next day.

Till date wasting my time I am calling the driver daily to refund the amount or to top up the amount in the mobile no .[protected]. Everyday he is giving some stories and not refunding the amount. We are very shame to have such a driver for the service and we are not happy with service of Ola till then. Kindly take severe action against the driver and top up the amount to the above given number asap.

Regards
Barath

Myself rajesh kumar jha from jaipur. As yesterday i booked ola cab from my home at shree nagar, toll tax road, pratap nagar, near m.p.s. school jaipur to s.m.s. hospital for an emergency case. I have very low bettery in my phone. After booking i called to your driver mr. Vishnu prasad ([protected]) for receive me. He said me that i m coming in 10 minutes, but after 10 minutes i called again vishnu prasad but he was cut my call again and again. CRN no. Of vishnu is[protected]. At this condition i booked another ride for s.m.s. hospital and driver name is banty ([protected]) can no is[protected]. He was also said me he is coming from kumbha marg with in 5 minutes but after 5 min. Condition was same. When i booked third ride for my emergency case, i found again driver vishnu prasad crn no. Is[protected] and ride rate was 1.6 time extra. Vishnu replied me similar he is coming. In total drama i spend my 40 minutes and result was zero. My phone have been switch off after that drama. I want to say that if OLA cab can not provide service than why OLA say we are with people. In emergency conditions why we trust on ola cab. In ola cab, drivers are very irresponsible for public. I request to ola team plz take action on these type of drivers otherwise ola cab lost our trust on indian people. My phone no is [protected].

I am a frequent user of ola share cabs due to its cheap fares, however i notice that the maps in the ola app does not always show the exact pickup location while in the case of micro mini and select they seem to be more accurate. I suspect that it is done intentionally for ola share customers so that cancellation fees can be collected forcing customer to cancel and then cheekily citing instances of no show by customer or by the driver when the map is itself faulty and shows wrong pickup location. If so i request help in stopping this predatory potential unfair trade practice and book ola for unfair price gouging tactics before the consumer forum.

I'm very disappointed with your service and never gonna use it!!! CAB number KA53A0648 name :Rajendran ([protected]) He accepted to drop me at the lingarajpuram Flyover and I mentioned the drop location as lingarajpuram since not able to find the flyover as the drop location. I CLEARLY ASKED HIM STARTING OF THE TRIP REGARDING THE LOCATION AND HE SAID YES!!! and around 2 hours he was juss roaming with out any sense!! I asked him many times to stop the car and enquire but hes not at all responding to my question and simply just roaming here and there and its clearly seen that his intention is to charge me more!!! IM REALLY DISSAPOINTED WITH THIS!!! I normally pay 108-109 rps for this distance and he charged now 218rps!!! Is this the way to handle the customer!!! shame on this service... I had a very good opinion on OLA service but today I really hate this service.. Please make sure while giving service to cab drivers because of your negligence costs customers are facing trouble... and atleast there is not even a word Sorry from his side.. and to mention ITS NOT PEAK TIME AND NORMAL RATE!!! SO PLEASE TAKE THIS ON HIGH PRIORITY AND I WANT YOU PEOPLE TO TAKE SOME ACTION SO THAT NO CUSTOMER SHOULD FACE THIS SCENARIO...!!! I'm juss taking this much time to report you can understand how much I trouble I faced from my end!!!

I booked a cab from my residence to jaipur railway station on 29 oct 2016. On comoletion of trip driver insisted to pay cash and argued that he has not been paid through ola money. Since I didnot had enough time as such I had not left with any other iption except to pay him demanded amount. My mob number is [protected]. Email is [protected]@gmail.com
cab detail
Driver virendra kumar meena
OSN[protected]

I booked a cab yesterday at 9:36 pm from cp delhi and got the confirmation crn[protected], driver name netra pal. I called him to know the arrival timing, he told me “i am far from your location and it will take time to reach you.” then i cancelled that ride as per requested by him.
Again i tried to book another cab same time and got the crn[protected] driver name prem prakash and cab no hr67b5283. I called him to know the arrival timing, he told me “i am off duty and i won’t be coming.” i asked him to cancel the ride than he started shouting on me and argued me in very misbehavior manner even i was speaking him politely.
He was shouting on me like i am his personal servant and he is my owner.
I would like to request you, kindly terminate him immediately otherwise i will never ever use ola cab facility.
Such kind of behavior is not tolerable in service industry. After all we are customer and we are paying for your services.
I would like to suggest you also not to appoint such kind of drivers which don’t know how to deal with the customers. This will really impact on the company’s reputation also. Because in this competition time there are lots of better service providers.

Hello!
Varsha
Varsha94. [protected]@gmail.com
On 1 december 2016 i had my first experience with ola cab services. Initially i thought that they provide free 1st ride but i was wrong. I paid for my 1st ride but thats not the issue the problem is i paid more than the estimate charges.
Details of ride
Transaction id ola-logo c8wi-mtbg-la8x
Base fare for 5 km ₹100
Distance fare for 13.8 km ₹110.4
Ride time fare for 49 min ₹49
Fare increase* ₹155.64
Total fare ₹415.04
Taxes ₹32.37
Total bill (Rounded off) ₹447

O i want to know the first thing you claim that 1st ola ride is free if that is the truth then why you charged on my first ride. Secondly why there is increase fare and ride time fare.
I tried to call in ola cab customer care but it really does suck no one pick my calls. I never thought that i will going to have such a bad experience with ola.
I am expecting for a reply and for a prompt solution.

Get 50% cashback (upto rs. 100) on 5 micro / mini / prime (sedan / suv) rides in bengaluru with the code 100off. valid from 28th nov to 2nd dec 2016. book now)
This is the message is received & i booked today 2nd dec. availing this coupon no through the app. online. it accepted & i took the ride. but the driver didn't agree with me and took the full fare without reducing.
Then what is the point in you people giving offer? is that all fake. trying to cheat us? i don't understand? very bad

The ola auto driver was very rude and insulted my mom on the road with abusive language he was standing right infront o[censored]s and when my mom was waving her hand showing that please come here we are your passengers he wasn't listening to us and when i was calling him he was not picking the call up after 5 to 6 times of calling him he picked the call and came to us and when we asked why weren't you coming when we waved our hand at you he was so aggressive and strted abusing my mother this is really pathetic issue i want ola services to take appropriate action on him and teach him to a good lesson of respecting elders. Please do the need

Hi team today i travelled from my home to office which is about 7 kms, The estimated price was shown as 116-134 INR, However the ola bill came as 429 INR. The driver started arguing that it may be because of sugre, As am aware there are some restrictions in the surge it may be shown wrongly.

Even if there is a surge OLA must have shown in their app. I began to realise that OLA is keen to loose their customers, if you are need of money just show in your surge price, more or less its like a robbery from a common man!

Kindly explain