Ola Cabs / ANI Technologies Complaints & Reviews

Sir, i have book a taxi from Ola cab App on 18/11/2016 for 1330 Hrs on 19/11/2016 from Khekra to New Delhi railway station to pick up Mumbai Rajdhani with my family. They send me massage that our representative will come and complete your journey. But at the last movement their taxi driver denied to pick up and cancel the trip.They do not arrange any other taxi for me after giving the assurance. And finally I arrange taxi at very high fare to meet my requirement. Which affect me for 3000 Rs. and tension of mind to pick my train. I request you to punish them and tell them to give me compensation for inconvenience. So they will not do this type of misbehave with others. My CRN No. was[protected] and register mail id/Mob. at Ola is [protected]@ymail.com/[protected].

We have booked suv, crn[protected] for our travel to kr puram railway station. without any notice, the cab was cancelled 5 mins (scheduled time 5.45) prior to ride and we ended up in booking two cabs for the same out of which one cab with crn[protected] was broke down 10 kms prior to the destination and we ended up in missing the train (train departure at 8.13 pm). this will be last time i am going to book the cab from you guys.

Cab No: KA53A9744

Bill - 100
Ola Money Deducted - I did not receive any message from the Ola team about the deduction of ola money. But they have deducted the money.

Cab Driver charged 100. So, for a trip I have paid 100 bucks extra. When I called customer executive, he informed me that it is not possible to refund the money, I should collect them from the Cab driver.

100 bucks is not a small sum of money that the taxi driver come and give back to me when I asked and he is also saying that its not deducted from my ola money. Actually I also did not receive any message from Ola that its been deducted from my OLA money.

Attached image file is the final messages i got from Ola after booking the cab. One on confirmation of cab booking and the second one my 599 rupees has been credited to the OLA money. But I have not receive any message on debiting of my money.

Regards,
Pooja

Hi, I had booked an Ola cab for my parents. My parents needed the cab to drop off a guest at the airport and return home in the same cab. After reaching the airport, the driver refused to drive my parents back home from the airport - they had to wait for a long time to get another vehicle.

I would like to lodge a complaint against the driver (Asaullah) in this case.

Please note the cab operator is fleecing the customers with having surcharge prices during peak hours, the surcharges prices leveed are about double the regular rates. This is actually taking advantage of the consumer when he/she needs it the most. The operator should stick to one pricing at all times, its not like its operating during late night hours when there are fewer cabs operating. Cab operators can have a higher price if they want but the same should be maintained throughout the day just like the Auto rickshaws/ taxis/ buses or any other transport facility.

Sir/ Madam surcharge pricing is stopped in Delhi, its very disheartening to know we Mumbaikars are still been cheated in this pretext.

Cab ride between Malad to Santacruz.

Photo of the bill attached.

1. CRN :[protected] Cancelled
2. CRN :[protected] Cancelled
3. CRN :[protected] Cancelled
4. CRN :[protected] Rs. 712/- paid.

1. My name is kenanya kumar kasaraneni. On 23/11/2016 at 06:30 pm, i booked a cab from my home to reach chennai central raiway station. I choose the ride later option (i.e. 08:45 pm) to comply with my train timings. I checked the app at 08:40 pm and the cab is 10min away. So, i thought it will reach by 08:50 pm. At 08:50 pm, when i rechecked the app, cab is still 10 min away and not moving. So, i called the driver. He said, he is sorry and said he will be there in 5 minutes. Then he called me from another mobile number and asked me whether i am paying cash or ola money. I said, ola money. Then he cancelled the ride. Company called me and asked me whether i need another cab. I said, yes.
2. When i booked the cab again, they sent me the details of same cab again because he is near my house. So, i cancelled the ride because he is not even picking the call this time.
3. When i booked the cab again, they sent me the details of same cab again. So, i called him on his other number and said i will pay cash. Then he accepted the ride and came to my place. Once he came, he asked me to cancel the ride again because i book ola prime. He wanted me to book ola prime suv, so that he can get more money. I said this is ola prime suv only. He said you booked ola prime, the company has upgraded it to ola prime suv for free. With my family standing on the middle of the road with the luggage in their hands and my fear of missing the train, i obliged his demand and cancelled the ride, for which ola charged me 75 rupees as cancellation fees.
4. Then i booked ola prime suv, then he accepted the ride. After driving for 30 minutes, he stopped at petrol bunk and asked me for 600 rupees which i paid because i know the ride will cost around 675 to 750 according to the app's own estimate. When we arrived at the railway station, he showed me the bill is Rs. 712 and me to pay the remaining Rs. 112. So, i paid the rest of the charge. After the driver left, i got the message stating that, Rs. 712 ola money has been deducted from my account because i have enough balance to pay the ride in my ola money account. So, i called ola through their number[protected]. Customer care executive told me he is very very sorry for their drivers behaviour and he will take immediate action according to their policies (which is Rs. 500 fine and one day suspension from duties according to the telephone call i got first time to inform me that ride number one is cancelled). When i asked for my ola money refund, customer care executive said, he cant help me regarding this and he is sorry.

I lost my money, i lost my dignity, they made my family stand on the middle of the road in the cold till i book what the driver wants. So, please help me in this regard.

Thanking you in adavnce,
Kenanya kumar kasaraneni.

I took olacab on Saturday 19nov.from kalyan to Parel.They charge me 1630.00 for 53km.when I enquire they told that it is peak hours charges/High demand for cab charges.On my return journey I paid rs.760.00only for 54 km.by uber cab. So I would like to lodge formal complaint for malpractice & cheating. Even as per their rate chart the fare should not be more than 800.00 but they charge me 2 times(approx).Inspire of my best efforts they fail to respond to my complaint.AS per Mumbai Govt. Instruction they cannot charge more than their tariff.

While, i paid, through ola money, driver said ola money is not working. and took the money in cash. and, my ola money also got deducted.

CRN no. was:[protected].

I am feeling like cheated.egarding driver's cormplaint

I am expecting a refund for this issue. when i called to customer care regarding driver's complaint, they said there is no such policy and we cant help in this.

why dont they have this policy? every time customer is got cheated by these drivers, then why are they not making any policy to resolve these issues?

i am overall unhappy from satisfaction level and i need refund for my hard earned money.

I had travelled through OLA yesterday 22nd Nov under Booking ID CRN[protected] from Old Delhi Railway station to Pritam Pura, Delhi. Ola driver mentioned his Ola money was not working anf pay through cash, I paid via cash and later Ola Money deducted. There is no means to log complaint either through call or email. I need a refund and response on the matter

Dear Sir/Madam,
I have took a OLA Cab and selected payment method as OLA Money.
After completing the trip, my OLA money got deducted. But Driver was not accepting that payment as money and he was complaining the OLA stating that he won't get the amount from OLA if customer choosen payment method as OLAMONEY. Irrespective of explaining, he is totally not agreeing with my words and he demanded the trip cost in Cash. Finally I paid the amount to him.
While complaining this matter to OLA Support team via below reference, they were simply saying Sorry with out taking any further action.
[Ola Support] #[protected] Unprofessional conduct.
They haven't called either Driver or Myself till now to resolve this issue. Their support team simply replying email with out understanding issues.
This will lead Driver can do any mistakes with customers and OLA Support team never cares about any customer complaints.
Please advise how to file a case on this matter to resolve this issue.

On 23/11/2016, i.e today i travelled in Ola and for 21 kms, they charged me 398 from which Rs 70 was my discounted coupon, so the amount came as 328.Usually, the amount comes to 250 or sometimes 220 but never more than that.When i checked with Ola Customer care, they said we cant help it and they were very adamant in saying that I have to pay that amount.Being a regular customer of ola, i know how much the prices are.It was just horrible experience.Not expected from OLA.

I could have taken Uber in that case whose prices are very low and moreover they behaviour is also good towards customers.

Please refund my money.

I took olacab on Saturday 19nov.from kalkaji to Dwarka.They charge me 667.00 for 24km.when I enquire they told that it is peak hours charges.On my return journey I paid rs.262.00only for 26 km.by uber cab. So I would like to lodge formal complaint for malpractice & cheating. Even as per their rate chart the fare should not be more than 260.00 but they charge me 3 times(approx).Inspire of my best efforts they fail to respond to my complaint.AS per Delhi Govt. Instruction they cannot charge more than their tariff.
Akmalhotra
98117707
Sr.Citizen

I am a regular user of ola cabs and for the past 3-4 bookings i am facing lot of problems in booking my cab..
Firstly, once the booking is done and i call the driver, either they don't have activated and working gps in their cab or they make excuses of being at far away places from where they express their inability to reach to my place and so either they only cancel the ride or ask me to do so..
And in my last booking the first driver himself cancelled my ride and the second one also after sometime cancelled the ride...
This kind of attitude and customer service is highly unacceptable from ola...earlier its service was mucj better but with time it is getting poorer and poorer...
Kindly look into the issue and ensure that such incidents don't happen again with me...

I have booked ola cab on 22nd of Nov.2016.vide CRN[protected]at 4.37pm. Journey timing is 4.55 am on 23rd of Nov.2016 from IIT Kanpur to Railway station.Due to your poor services no cab has attended and our train got missed.
We have to go by Shatabadi Express.from Kanpur to Delhi .Our ticket No./PNR No.[protected] amounting Rs.2070 for two persons.
I tried to call on your enquiry numbers but these number not working.
It is a matter of great sorrow after
booking of 12 hours and message recieved as below at 3.55am:-

Your ride with CRN[protected] has been scheduled for[protected]:55:00. Driver details will be shared 15 min before your pickup time. will pay our ticket fare and mental harrasment.
Now you narrate who will be responsible for such mental harrasment.
I warn OLA to pay my losses.Otherwise
I will put you in consumer court.
Navin Sharma
[protected]

I have booked ola share cab White Indigo- MH12KN4136, Suryakant N(name of driver). He cancelled my booking and the next ride charged me Rs.25 extra. I kindly request u to refund the money as the cancellation was not done by me. It was done by the driver. I am regular user of Ola cabs, though I am satisfied with your service this experience was really bad!

Hi this is Neeta Shahi booked a ola share for at 8.45 Am from my residence mohammdpur to R561 New Rajinder Nagar Part 2 and fare is around Rs 75 but the driver named Jeet Singh having white wagonR DL1RTB2850 and his contact no. is [protected]. The driver took very long route and spend 25 minutes in R.K.Puram where the place in not at all related to my route and during the journey he abused me and left me at the place which is unknown to me. Even my journey is horrable and incompled but still the ola driver has deducted the amount from my ola money. I submitted a feedback to ola itself but no revert found from the concern co. Kindly do something because i really feel bad and decided not to take any cab in future. This was my worse experience ever in my life.

Dear Ola Cab,
This is the regularly 3rd time you had charged me 30 Rs as parking or toll charge in my last all three ride.

I want to know why it is ? Why you had charge me these because no any cab including today they had paid as toll and why i will pay for parking.

And if this is without using the service, then sorry. Hope i will not use OLA next time.

Thanks
Sudhanshu

Hi,

CRN[protected]
Driver Name: Narayana Swamy
Travel Date: 15-Nov-2016.

I was charged with cash for the ride. Later ola money also got deducted from my account. I called their support center but they refused the refund and also they did not provide the driver's address. I had the phone number of the driver, I called many times but he is not picking the except the first time. I again contacted the customer support and asked them the talk to the driver. To the customer support representative driver agreed that he will replay the money to me. But it did not happen. No true support from OLA about this issue.

App frozen for past 8 days, no resolution inspite of sending numerous emails to Ola Support alongwith App screenshot.

Also provided proof of Payment made:
i)Bank Transaction reference number ii) SMS received from Bank iii) Ola website screenshot confirming Payment made.

Contacted via Facebook and Twitter, still no resolution.

My money is stuck in 'Ola Money' which I'm to use.

Please help.

I just started using ola money due to cash crunch. My trip CRN[protected], driver had diesel shortage and asked me to pay by cash which i did, unaware that i will be charged on OLA money as well. Neither the driver disclosed this as i told him that i intend to pay through ola money. When i called contact center i was denied help. Very disheartening.