Ola Cabs / ANI Technologies Complaints & Reviews

I had travelled via ola cabs, car no. Ending 7067 from airport to indirapuram. On our way back, our driver requested us to pay via cash as it is difficult for them to withdraw through ola.money. so, i made the payment to him in cash. As my data pack was not wrking i coukd not check the notification sent by ola that the payment has been deducted. Via ola money. Now, when we are calling ola cabs, the driver is refusing that the payment was made in cash and even ola as c a company is saying that they cant help us in dis matter. Please let us know what can be done

Ola Cabs- CRN no.[protected]. Prior to the booking on morning of 30.11.2016, I called customer care and registered my credit card for ease of payment. Thereafter, I booked a ride on the app on the same morning. There were no pop-ups or options immediately evident to show that i had to CHOOSE a mode of payment. At the end of the ride, I was informed that I had to pay by cash (which I did not have). Then Customer care informed me that I have the option of loading money on Ola Money. After doing this, the customer care informed me that the Ola Money will only be credited AFTER 24 hours and only then can it be used. The matter was sorted out eventually by telling me that the Ola Money would be given to the driver after 24 hours. (the driver, Rohan, incidentally, was quite courteous and helpful). I spent nearly 20 minutes getting this sorted out- which defeated the purpose of taking a cab in the first place.
The point here, is that : (1) the app is not user-friendly (2) It does not offer evident options (such as default option of my registered credit card) (3) the drivers need to inform the customer of the possible options. I am so glad I did not succumb to putting in more money than my fare in Ola Money. I am deleting the app. I trust our black-and-yellow cabs and BEST buses more after this incident of "perceived" convenience.

Last night I booked a ola cab from my office way back to home, Sharp at 11:29 I received a driver number and I called the driver and provided my pick up location and he ask me to wait for 10 minutes. I tried calling the driver twice asking where he was! He said somewhere around my location. I waited for around 20minutes n I received a call from ola saying driver has cancelled my booking?!. And I received a bill of rs 75 as a cancellation charged. Which is completely annoying and nonsense. Driver name is Mukesh
White swift Dzire DLYD9458
Mobile number [protected]
I want a strict action to be taken to this kind of lazy and cunning driver.
Lastly I am a regular customer of ola.
This was a first time it was really annoying and at the same time I wasted a time.

The transaction I'd is c8p4-obn4-2zdm the driver has taken cash and the same ammount has been deducted from my ola money account so I hereby request you to look into this matter and refund me same amount in my ola wallet account at your earliest.

I asked the driver since it is cashless ride but regrading to this his reply was that he has not received any money from company so you have to pay me otherwise I won't let go so in that case I have to paid him the ammount of 120.00

Kindly do the needful

Thanking you

Today my husband needed to go to the airport so I booked ola yesterday night itself. ...but when he was about to leave around 8 pm, the driver cancelled the booking...so we had to search for another option to travel. I want to know why they have cancelled it themselves at the nec of the moment... if this gets repeated how am I supposed to travel in ola.

This is against CRN[protected]. Driver's name is BIOS Das. I had booked an ola cab in which I had already mentioned my destination. On calling the driver, he enquired about my destination. I told him that he was to provide service anywhere in the areas covered by ola in Siliguri and that destination could be changed midway! He started arguing, abusing and intimidating me on the phone that if I want to ride an Ola, it has to be by 'his rules' in Siliguri. If you don't kick out such people, your good name will go down the drain...God knows whether a background check was performed...seemed more like a criminal than a cab driver. I am scared to take the next Ola in Siliguri, maybe another goon will be behind the driving wheel!

Requested sir / madam,

Would like to inform you that for my ola id [protected]@gmail.com, i made a booking vide crn[protected] for my parents on 26th nov 2016, at the end of the ride (At destination) driver showed his device to my parents, showing that rs. 128 has to be paid in cash. So my parents give him the full amount rs. 128/- in cash. Unfortunately my mobile was out of network area at that time so i was not able to check billing amount/details. But later when network was available i came to know that ola also deducted amounting to rs. 122/- from my ola money wallet and driver also took the cash rs. 128 from my parents. It's quite strange, completely unfair and non transparent deals of ola. How they have deducted my cash wallet, only because the amount is under there control they can do anything. When i approached to them for the refund on phone no.[protected], and on email id's [protected]@olacabs.com, & [protected]@zipcash.in, there response was very negative, not want to refund the amount and putting this blunder on my shoulders that i should pay carefully. I don't understand when driver device was showing that my parents have to pay in cash then what they should at that time. They both are old aged and not gadget savy. After showing driver device they paid. No doubt they know approximate fare to be charged. Accordingly they made payment. But it's quite unfortunate company like ola can do like this.
It's requested that please take necessary action against them.

This is regarding the ride with CRN NO.[protected] from vasundhara enclave to mansarovar garden, registered mobile no. is [protected], email id [protected]@gowhitehouse.in, this ride was instructed to be charged from my ola wallet but upon the end of the ride driver charged the passengers with cash amount of ₹450 and the same amount of ₹450 was even deducted from my ola wallet. I raised this issue with the customer support ppl who at first said there is no policy to refund the charged money, i was told u cn directly talk to the driver, in the mean time we wud further foward this case to our seniors in next 24 hrs.upon asking fr an acknowledgement no. i was told they dont hv a system to provide me with that.Next day on inquiring the same the lady asked me all the story again, after which i insisted fr an acknowledgement no. Which is 27723306.Kindly look into the matter and resolve.

Hi This is regarding a booking number CRN[protected]. The driver did not show up and the ride was cancelled last moment. Is this the type of service quality Ola shows? I had to catch up a flight. Luckily i got a rickshaw that time. Or else i would have missed my flight. I didnot expect this from OLA. I booked the cab expecting that OLA will not do this ever.

Completely dissatisfied with OLA!!!

Regards,
Sanyogita

My self Sunil Patekar, with contact number [protected], email ID [protected]@gmail.com I had booked the Ola cab from Nasik on 26/11/16 with CRN no[protected] at 8.30 am.

I have made cash payment to driver after trip but meanwhile OLA money has deducted the same payment from my Ola Money app when I have called there customer care department for the same they have denied for payment.

So I need my money back, I have done dual payment for one service.

Yesterday i have travelled from bhoiguda to nampally by ola cab after reaching destination driver shown in his mobile Bill amount was 170 rs and we paid the same after 2 mins we got mail that bill amount was 120 rs driver took more money from us than the bill amount Ride deatials are
Ride Details


Raju

7.1 km 34min

Mini - Silver Indica
Upgraded from Micro

04:18 PM 6-7-241/28/A, Gandhi Nagar, Bhoiguda, Secunderabad, Telangana 500003, India
04:52 PM 170, NH65, Bhagya Nagar Society Colony, Nampally, Hyderabad
Bill Details
Base Fare
₹35

Distance Fare for 7.1 km
₹42.6

Ride Time Fare for 34 min
₹34

Total Fare
₹111.6

Taxes
₹8.7

Total Bill (rounded off)
₹120
To download invoice or raise queries,
find support for this ride.
Payment

Paid by cash mone
₹120

My experience with ola in chennai was worst. I took a cab from chennai egmore to chennai central a distance of 2.4 kms and i was charged of rupess 289. When i called customer care they gave me 4 different reasons to charge so much. I recorded all the 4 calls of the executives as one of them reasoned me of peak hours booking anither ine reasoned me of making the cab wait at pickup location another customer care executive reasoned me of wrong drop location entered. I am very much disappointed with the service and i m surely gonna go to the consumer court as i payed rupess 289 for just 2.4 kms. And the ola driver also abused me n harrased me for forcefully giving the money
Ola driver name : alaguraja a
Transaction number : crn[protected]
Dont use ola guys

I booked a ola cab for my in-laws on 27 november 2016 in bangalore (Micro category). Ride estimate was shown as 364 to 403 rupees (For less than 30 kms) at the time of booking. There was no intimation of surcharge (Peak pricing) in the app at the time of booking.

Final bill after ride is 946 rupees of which peak charge (Fare increase) is 439 rupees. Price per kilometer is 31.55 rupees per kilometer. Micro category is the cheapest one in ola. As per my knowledge, price per kilometer should never exceed 17 (Apologize if i am wrong)

I called to customer care hoping for resolution, but of no use. Customer care executives were interested in understanding me how to use ola app instead of resolution.in my opinion if peak pricing is applied without user knowledge, then no use of fare estimate.

I took screenshot at the time of booking and attaching the same for reference.

I would like to complaint about a driver who picked me on my recent trip from mg road gurgaon to sector 10 a (Gandharve - crn:crn[protected]. I had booked a cab from mg road to sector 10 a gurgaon.in midway, at rajeev chowk, the driver started screaming at me that you are taking at wrong way and called the customer care. If you will ask any driver who drives in gurgaon, he will tell you that only way to reach sector-10 a from rajeev chowk is wrong way which is legal. I told him that but he kept shouting at me coz of no reason and forced me to get off in the midway. I am not ready to pay this driver and want a refund asap. I would also like to complaint about the customer care exec who this guy called and who advised him to drop me off in the midway. I want a response asap and as a customer, i will never prefer ola over uber ever again. I'm highly disappointed with how ola treats its customers with this ride.

I am complaining about my ride with ola on 27th Nov 7:30 pm coimbatore to cheran managar.
Driver name Thirunavukarasu TN38BX1960. I booked cab from Coimbatore junction. Such drivers will definitely spoil the name of your company .I work for an MNC company we definitely contribute by booking your cabs ..I am definitely going to post this in Facebook .

My last ride with OLA was THE worst ride I ever took. SERIOUSLY. I was in the Noida city center metro station, but I chose Ola, thinking that I will reach my destination comfortably.

I booked an Ola share for the first time. The AC was not working and that cab was full of dust. Why do you even let such old cars offer cab rides?

The driver didn't take me to my destination. Instead, he drove me for about an hour and then dropped me again at Noida city center metro station, where he initially picked me up from. I wasted 2 hours because of you and was dropped at the same location I was picked up from.

Above all, I was charged Rs135 for this share ride. The driver said that the ola money didn't deduct. So, I had to pay him Rs135. I checked after a while and Rs68 did deduct from my Ola money. So, I paid Rs203 for a ride that didnt take me anywhere and wasted 2 hours of my time. That ride should actually have costed Rs0. You should even pay your customers to take those rides. Return this money asap.

I missed a meeting because of your f*d up algorithms. The driver took me with him to pick someone else as it was an Ola share, and after that 15 min ride to pick the other person, he cancelled the ride.

I swear, If all of this is not redressed asap, I am going to post this on every other social networking site I find. This is not acceptable from a startup/company like Ola.

OSN[protected]

I have booked Ola cab for Dt. 24.11.2016 and confirmation received from Ola. Reference no. is. CRN[protected] at 4.10 in morning. But No can was arrived to pick up on schedule date & time . There was no call from driver. I missed train from Nashik station. Please look into matter. Provide compensation for breach of contract and mental harassment contact on [protected] or [protected].

Driver Srinivasa, CRN[protected], he took cash inspite of deducting INR.178 from my ola money account. He took cash saying that he wants to refill diesel and the ola amount deducted will be reversed to my account after he speaks to the customer care. I want either my cash back or the ola money credited into the drivers to be reversed and debited to my ola account at the earliest. Waiting for positive reply at the earliest.

My Name is Sajoo Bhaskaran .
Email : [protected]@gmail.com
Phone: [protected]
I took a ride from Patel Munniyappa layout, Nagenahalii, RT Nagar, Bangalore to Shanthi Nagar Bus Stop, Bangalore on 26 November 2016. I had OLA money in my phone, but when i started the journey driver told he wont accept the OLA money. Later he charged
RS86 from OLA money and RS300 in CASH. But this 300 invoice has not been sent . The driver details and the invoice sent for RS86.
Please do the needful.

Today I had booked a cab from Thane to Kalyani.Total distance was 24 km, travel time was 70 minutes.But the amount charged was Rs 846. Rates were not clearly intimated to me.Also I didn't got the positive response from customer care.Normally for the same distance it amounts to Rs 450.Kindly look into the matter and reimburse the unreasonable money charged.