Ola Cabs / ANI Technologies Complaints & Reviews

I booked a cab from my residence to jaipur railway station on 29 oct 2016. On comoletion of trip driver insisted to pay cash and argued that he has not been paid through ola money. Since I didnot had enough time as such I had not left with any other iption except to pay him demanded amount. My mob number is [protected]. Email is [protected]@gmail.com
cab detail
Driver virendra kumar meena
OSN[protected]

I booked a cab yesterday at 9:36 pm from cp delhi and got the confirmation crn[protected], driver name netra pal. I called him to know the arrival timing, he told me “i am far from your location and it will take time to reach you.” then i cancelled that ride as per requested by him.
Again i tried to book another cab same time and got the crn[protected] driver name prem prakash and cab no hr67b5283. I called him to know the arrival timing, he told me “i am off duty and i won’t be coming.” i asked him to cancel the ride than he started shouting on me and argued me in very misbehavior manner even i was speaking him politely.
He was shouting on me like i am his personal servant and he is my owner.
I would like to request you, kindly terminate him immediately otherwise i will never ever use ola cab facility.
Such kind of behavior is not tolerable in service industry. After all we are customer and we are paying for your services.
I would like to suggest you also not to appoint such kind of drivers which don’t know how to deal with the customers. This will really impact on the company’s reputation also. Because in this competition time there are lots of better service providers.

Hello!
Varsha
Varsha94. [protected]@gmail.com
On 1 december 2016 i had my first experience with ola cab services. Initially i thought that they provide free 1st ride but i was wrong. I paid for my 1st ride but thats not the issue the problem is i paid more than the estimate charges.
Details of ride
Transaction id ola-logo c8wi-mtbg-la8x
Base fare for 5 km ₹100
Distance fare for 13.8 km ₹110.4
Ride time fare for 49 min ₹49
Fare increase* ₹155.64
Total fare ₹415.04
Taxes ₹32.37
Total bill (Rounded off) ₹447

O i want to know the first thing you claim that 1st ola ride is free if that is the truth then why you charged on my first ride. Secondly why there is increase fare and ride time fare.
I tried to call in ola cab customer care but it really does suck no one pick my calls. I never thought that i will going to have such a bad experience with ola.
I am expecting for a reply and for a prompt solution.

Get 50% cashback (upto rs. 100) on 5 micro / mini / prime (sedan / suv) rides in bengaluru with the code 100off. valid from 28th nov to 2nd dec 2016. book now)
This is the message is received & i booked today 2nd dec. availing this coupon no through the app. online. it accepted & i took the ride. but the driver didn't agree with me and took the full fare without reducing.
Then what is the point in you people giving offer? is that all fake. trying to cheat us? i don't understand? very bad

The ola auto driver was very rude and insulted my mom on the road with abusive language he was standing right infront o[censored]s and when my mom was waving her hand showing that please come here we are your passengers he wasn't listening to us and when i was calling him he was not picking the call up after 5 to 6 times of calling him he picked the call and came to us and when we asked why weren't you coming when we waved our hand at you he was so aggressive and strted abusing my mother this is really pathetic issue i want ola services to take appropriate action on him and teach him to a good lesson of respecting elders. Please do the need

Hi team today i travelled from my home to office which is about 7 kms, The estimated price was shown as 116-134 INR, However the ola bill came as 429 INR. The driver started arguing that it may be because of sugre, As am aware there are some restrictions in the surge it may be shown wrongly.

Even if there is a surge OLA must have shown in their app. I began to realise that OLA is keen to loose their customers, if you are need of money just show in your surge price, more or less its like a robbery from a common man!

Kindly explain

I travelled from Airoli, navi Mumbai to Saki vihar road Mumbai today thirugh Ola cab and they charged me for toll. Though toll is not being charged now.

Rs 35 has been deducted from my Ola money. Kindly credit that back into my ola money account.

This is really disgraceful to deduct toll amount when it is not charged.

my CRN no is CRN[protected]

Please note the following:
1. on december 1, 2016 i had booked a ride from lower parel, mumbai to lokhandwala complex in a micro vehicle at 06:09 pm.
2. the vehicle arrived at 07:09 pm.
3. the driver, against my advice, decided to take the milan subway route. i had told him that the traffic is very heavy in milan subway and time taken would be more. but he paid no heed to my advice.
4. the total amount billed was rs. 712.00p which i paid. today the bill generated shows as follows:
A. base fare rs. 55.00
B. distance fare 1st 20 kms rs. 120.00
Last 0.6 km rs. 7.20
C. ride time fare for 118 min rs. 118.00
D. fare increase rs. 360.24
E. total fare rs. 660.44
F. taxes rs. 51.52
G. total bill rounded off rs. 712.00

You are requested to clarify the following :
1. why was the grade of vehicle changed from micro to mini without my
Consent.
2. the total of (a), (b), (c) & (d) is rs. 605.44, and not rs. 660.44.
3. the taxes applied rate is not mentioned.
4. no information was given regarding fare increase which was done
Arbitrarily.
Please note that i have been overcharged on 2 counts - (1) change of grade of vehicle and (2) total fare more by rs.55.00.
You are hereby requested to arrange for the refund the excess amount, in cash, at the very earliest.

Regards

Anil vohra

Your services are degrading day by day, i was using ola frequently due to its regionable rates and fair services, but from now onwards i will not use any ride by ola, because its rates increases in usual office timings.

Today i have charged rps.195 from noida sector 27 to noida sec 125, but usually charge was 80, 90, max 110, why you are fooling your customers,

Even i am using ola shuttle daily to travel, now i lost faith in this ola, i want my 95 ola money back which was deducted today, if you will not give back to me, i will not use your rides, even nobody in my family also.

Yesterday I took a ride from Gautam Nagar to IIC, Lodhi road, New Delhi. At the time of payment my cell phone was not working so the driver asked for by cash pay.
I have paid him by cash as well as the system automatically paid it from my Ola money Account.
Thus I have paid twice for single ride. What the heck is this? Is this a some kind of exploitation, what's going on?That's why my friends always travels in Uber.
I want my Ola money back. Or else I will complain.

Hello, I booked a cab for my mom and also had ola money in my account. I thght money would get directly deducted from the account. Where as, not only did this money got deducted but also that driver took the amount from my mom stating that this payment has not taken place by ola money.
Since my mom did not book the cab by herself she dint knew whether the payment has been done via ola money or not and paid. My phone was not reachable so she couldn't speak with me as well. Later i got to know that driver cheated on us. Please take necessary actions.

Today, the 1st of december, 2016, i had placed a booking for ola micro, the crn no. being[protected] for my travel from goregaon to j. b. nagar, andheri. i was shocked when told that the fare to be paid was rs.317/-. while booking the cab it was not informed that higher price will be charged. on reaching home and on going through my email, i found that rs.160.56 has been charged extra, and the reason for the excess fare given was "fares are higher than usual when the demand goes up. your total fare was calculated as per the revised rate card".
Had this information been given at the time of booking we would not have gone ahead with the booking. we were caught unawares. for our return ride i paid only rs.147/-.
Its my sincere request to inform the clients of these fare changes at the time of booking itself. i also request you to please refund the excess amount charged. expecting a line in reply

CRN[protected] Date: 01 Dec.2016
The toll charges of Rs. 100/- were wrongly levied in the bill as all the tolls are free today as per Govt. ruling. The toll will be applicable w.e.f. 02 Dec. 2016. Also, the driver did not pay the toll authority. This amount just went to OLA kitty, this is not justified.
I have gone through all possible routes through the app but to no avail.
I request for an immediate refund else, I will be constrained to use legal recourse.

Thank you.

I am surprised that despite my lodging a serious complaint on your app the day of my travel last, nobody bothered to connect with me or attend to the complaint. If this is the state of affairs with OLA, it is better for me to shift to other service providers and remove the app from my mobile forever.

Well since there has been no response, I am forced to take this forward to the press soon.

S. Nagar
[protected]

While booking a cab in Ola app (date 01-Dec-2016), I didn't inform about the peak hours price neither in App nor by the driver. Once I finished my ride they mentioned the ride charge is Rs. 405, it was shocking for me. When I check the invoice, the peak hour price is mentioned as 1.6 time.
ola didn't informed about the peak hour price, I feel ola theft my money by hiding the price.
My CRN[protected].
The worst thing about Ola cab is, we are unable to raise a compliant in their app and website. Also not possible to reach them through customer care number.

Hi

I booked Ola cab today from New Town to go to Thakurpukur on 29-Nov-16 evening.
Reference number CRN[protected].
Driver took the shortest route using the GPS and that is the usual route I used to take everyday for this travel.
At then end Ola sent me a bill of 42 kms charging Rs 680.
Whereas the distance of the route can never be more than 28 kms.
There was no abnormal traffic during this travel as well and hence there was not waiting charge also l.
When I contacted Ola customer care, they asked me to pay Rs 680 and told that they will look into this once I submit complaint through their application. I clearly told that I will not pay a single rupee as it is absolutely a fraudulent act from their side.
Interestingly Ola customer care immediately told me that I can pay Rs 502.
Now the point is that knowingly Ola was charging this abnormally higher amount.
I want a remediation of this fraudulent act from Ola.
As a proof I have the invoice of Rs 680 that Ola sent me in the registered e-mail of mine.
Please let me know what action can be taken on this.

Thanks and regards.

Anindya

Date of Travel is 25th Nov 2016. CRN[protected]. Booking done for 10.20 am. Driver Mobile No. [protected].
1. Driver details were not shared 15 mins before as promised
2. We located vehicle and got driver's no.
3. Driver told that he is nearby and reaching in couple of minutes.
4. Calls were made at 10.21, 10.23, 10.24, 10.25. Driver did not pick up calls.
5. Received call from [protected] at 10.24 telling that OLA Driver has cancelled the pick up.
This has resulted in delay of business meeting to the tune of Rs 7, 000. We want action to be taken against the driver and a free ride on OLA
Thx
Roshan George

Hello Sir/Madam,

This is shivani rajput here . on November, 27 ( SUNDAY) . I was taken a ride from rajouri garden to palam colony new delhi around 7:00 pm. when i had booked a ride through ola app. there is no description available regarding a surcharge . only it shows an option that Iam on surcharge but no details are available there. i dont understand that what is actually surcharge? then whenever i have completed with my ride driver has told me that i had to paid around 424 rupees which is totally unfair charges atleast for this distance . afterwards i asked from ola executive that how this charge is applicable for this ride? so he told me that it was a surcharge and then he started to explaining me about surcharge . so why he explaining me about this after booking the cab . so requesting you ola executives that you should gave a best option on ola application which describes the full details of surcharge . so customers can get a correct information regarding surcharge before he /she book a ride. I dont want my money back but hopes also that you will get my point and take a good step to improves this misguide feature. so your rest customers will not get confused again, just like me

Thanks.

Dear Sir/Madam

As per my ride CRN Number[protected] dated 27/11/16, the total fair comes to Rs. 525/- (Five Hundred and Twenty Five only), the amount deducted from my ola Money Account and also the driver collected cash from me. on dated 28/11/2016 i call to driver to return the cash amount, the driver committed but the amount not return till date. May kindly request to take a necessary action at your end.

regards

Sandeep Kandwal
Mobile No. -[protected]

I booked a cab in the morning at around 12 pm. Driver came on time and picked me up. His app was not working. He was not able to locate Client and start trip. but he he allowed me to sit . Poor guy called up driver support and they told him drop me and bill will be manually generated and told to him. he dropped me to the Location. when he called the driver support, he was informed that he dint start the trip and its his mistake. I called up customer support twice and they also said bill will be manually generated. In the end driver was frustrated and asked me to leave. I couldnt give him the cash because I had already added money to my Ola account. The Driver was helpless and was not given any resolution. he not only lost a trip but was not paid for the same. I feel sorry for him. On top of all this My ola app is showing that My cab is on the way from past 2 hours. Its still on the way while I am writing this. Please get this resolved and pay the driver. Deduct the money from my ola account. CRN[protected]. Vehicle no MH01BT5065.