Ola Cabs / ANI Technologies Complaints & Reviews

I have been a regular customer of ola for past 4-5 months. Yesterday i bought ola share coupons wherein there is a flat charge of rs 50/- for rides upto 15 kms.

I daily use ola for commuting to and fro from my home to office and via versa.

Yesterday i. E 3rd october 2016, i used ola from home to office at 10.32 a. M. Vide osn 21131097 and in evening from office to home vide osn[protected] at 7.40 p. M.

In both the rides i was charged rs 50/- because the total distance between my home and office is approx. 13.50 kms and same was confirmed by ola customer executive when i called to them at 9.22 am on 4th october 2016.

However, today i took ola vide on[protected] at 9.30 am and distance charged was 15.59 kms as confirmed by ola customer care executive.

My simple question is when the pick up point and drop location is same and same route has been followed, then how distance is increased by over 2 kms. I tried to speak to ola customer care supervisors and also sent an email, but they are trying to tell all kind of stories but not able to reply to basic question asked.

This is a default of system and they are not accepting. Or the system is trying to suggest alternative longer routes so that higher amount can be charged from customers. This is a share case of cheating.

I need a reply why such error happened.

On 03-Oct-2016 i had booked OLA CAB from Jayanagar (My Home) to International Airport (Bengaluru) from Mobile App.On the way there is Toll Gate, where normally toll fee is collected where coming back to your home from Airport. In OLA Bill, for me, they have collected Toll Fee for a journey towards airport.

When i checked with OLA Customer care, they are saying its as per the company rule and as driver has to return without passengers they are collecting the money in advance..

Now in case if i book the OLA cab for To and Fro for Airport, i will end up paying toll fee twice.

Dont know from how many customers they have collected the amount. This is big fraud and need to corrected.

Hi, i have booked ola cab on 01.10.2016 using my wife mobile, vide crn[protected], vehicle no ka15a0345 and driver name jagadeesha, his contact no [protected]. we have waited for 30 mins, but the driver not reached the location, we called him several times, every time he use to say just 3 mins, at the end he requested us to share crn last 4 digits, then on he was not picking our call and did not reach the location. we have informed him that we had doctor appointment, but he dint made it, we had to book another vehicle to reach the destination. further, on the same day we had called customer care and informed the same. we want you people and take strict action against him and update the same, i will wait for a week, if i did not get the response from you. i am going to file consumer case on ola.

I had hired a cab from new ballygunge to prantik palli
My drop location was showing navigation wise ahead of my actual destination which was inside a lane
That stubborn driver refused to take me in that lane n pursued on the incorrect navigation en route
This kind of obstinate behaviour is not at all desirable
And i would take this complaint to a much higher level
Driver name - kesto bahadur c
Driver contact number - [protected]
Osn - osn[protected]

I have been using Ola for last 2 years regularly for commutw to and feo office. Recently my account was blocked by Ola. The rrason they give is read terms and conditions. There is no clause that has been violated. Have several times requestd them to tell me which clause they feel is not taken care of and they are not ready to give those reasons. Thwy are just saying get one more mobile numner and rmail id created and start using again. Why should anyone especially genuine one chnage mobile number for their carelessness. Please help me get an answee from ola. Thanks.

On 03/10/2016 I booked a mini car on ola cabs app in my mobile, I traveled only for 4 minutes 0.9 km, I was shocked when got 112 rupees charges.I called to ola cab for this but customer care executive said me that mini cab charges are 100 rupees for first 4km.in India government approved taxi meters starts from 37.5 rupees, how can ola cab charges 100 rupees ? Even they sent me maruti wagon R car. I had to paid 112 rupees for 4 minutes rides.there was not message pop up on ola cab at the time of confirmed the booking that minimum charges are 100 rupees. Ola cab giving big advertisement on emails and hoarding that drive in a ac car at 6 rupees per km.this is really one kind of fraud with the passengers.they are telling that car ride is cheaper than auto rickshaws, after this bad experience I never suggest to anyone to use ola cab.they are making lots of people fool like me .I wasted 17 minutes on mobile call regarding this issue with ola customer care center supervisor Mr.Tabrez, he gave me my complaint id 21920931.don't know this reference id has any real complaint or not, I waste 112 rupees on ride for 4. Minutes and 16 rupees on call, so total I wasted 128 rupees and 21 minutes for 0.9 km travel, tell me is it really cheaper ride ? Seems making fool with hide and seek policies of ola cab. I decided to file legal action in court against ola cabs.how can they charge like this without any pre intimation on ola cab? They have to mention before final confirmation of booking about the minimum charges.and stop the advertising "6rupees/km." No sense of this type of advertising. I had a very bad experience.
I will go to court against ola cabs
Ola have to return my money or have to give next ride free

Regards
Manoj Kumar
[protected], [protected]

Ola has one of the worst customer care service, am using Ola from past two years, with account id [protected]@gmail.com, since past two days Ola app displays that my account is blocked, I am unable to get a precise answer or the reason for suspension. Neither Ola support on mail or on phone are able to answer. This is disgusting, My usage is about 15 trips per month and this is pathetic service and attitude of Ola towards customers, how could you just suspend an account without proper reasons and cause undue haseless??? This should be dealt properly and the resolution to reactivate the account should be provided

I was using ola cab service for the first time on 3 oct 2016 as i wanted to go from kirby place to dwarka with a friend who had just come from hyderabad. Highly disappointing and disgusting experience i had in my life.
I booked ola cab... The first time the driver said that his cab is not having enough cng. I again booked the ola cab... This time the driver's mobile was switched off but patiently i tried his no. For some 30 min... I had to cancel the booking n book again... This time the driver just denied coming. Horrible... Neither he was cancelling the booking nor was he was coming... Above all i get a msg from ola app that on my next ride 75rs would be charged. Please don't make fool of people. This is a disgrace to your business.

On 01.10.2016 i booked a taxi from new delhi railway station to nangloi delhi. I received a sms driver rakesh kumar ([protected]) hp01u0405 osn[protected] at 11.27 pm is on the way. But he did not reached at the spot. I called him telephonically to go to my destination. He abused me (I have recording). After some time he called me telephonically and again and again abused me continuously.

Hi,

I made a ola booking on 24th septmeber to go to pune railway station but the driver refused saying he wont go to station as auto drivers are not allowing ola cab nearby. Then he cancelled the ride.

In that case why am i being charged rs 25 inr for cancellation charge.
Because the cancellation was made by driver and not me. Please help me on this.

It sounds extremely disappointing to know that Ola is not able to provide me the exact reason for blocking my account. I took a friday morning for airport. but on saturday when I wanted to book another ride, I suddenly come to know that my account has been blocked.

It doesnt make sense when I have not violated any one of the OLA policy without giving the exact reason.

I mailed them asking a detailed explanation on this matter. I am an highly educated person. Its not the question of being dependent on your ola's services. I can easily book another online cab. The question is that ola still hasnt resolved my query and its feels falsely humiliated to see that my account has been blocked.

My name is jayaprakash, mobile number : [protected]. On 29th september i booked cab from chennai airport. Once my trip got confirmed, i called up driver and driver denied service as he wants to take some other route pickup. Then i cancelled and rebooked ola cab. I noticed that rs75 was deducted from me as cancellation charge. Crn[protected], driver name chandran. Inspite of raising complaint to ola[protected], no action was taken.

I would like to raise a complain CRN reference - CRN[protected].
I had clearly told the driver over phone that my destination was Chennai Central.Moreover I mentioned that I had to go towards Tidal park so that he doesn't come to the other side of the road.

After starting the ride the driver tells he won't go an inch ahead of tidal park and denied duty and stopped us at National Institute of Fashion Technology, Chennai.
I was surprised to see the driver telling if you don't know Tamil then don't come to Chennai.Apparently he heard the destination to be Tidal Park. He misbehaved inappropriately with my lady friend as well.
I don't know the criteria OLA follows to recruit drivers but kindly educate them properly as what to speak to the customers.
People like him is tarnishing the City image as well.
This is not the first complain in writing to OLA, hope this won't go unheard and some action will be taken against him.

Please revert back.

Aditya +91 [protected]

Hi, i have booked an ola cab from hennur to huskur gate at 8.45pm. The cab arrived and driver name is kiran and vehicle no.KA 04 AA 2144 the driver was doing rowdism and askd us ro get down in roopena agrahara and when my dad refused to give money because he didnt reach us to the designation and he said that he will close the trip and asked for money which is 270 bt me and my dad refused to give money after that he took my dad phone and when my dad tries to get the phone he started to hit my dad who is an diabetic patient. And it ended in an fight where public supported us n that drive even pushed my mom. Kindly take an action on this cab driver.

Hi,
I had a Ola ride on 1-oct-2016.After the ride in the drivers mobile generated bill was 315 ₹ and I had to pay the same.When I received the bill it showed bill amount 182₹ and cash paid 315₹.Now I dont understand why that extra money was charged and how to get it back.This is how this kind of organization is harassing common people and earning huge black money.Although government is trying to moderate market of black money unless this type of issue of common people like us is solved black money will be always there and nobody will be there to help common people.
The ride no is: CRN[protected]

Driver Name : Devan
Driver Phone number : [protected]
Car Type : Swift Dzire
Number : KA 01AF 6721
CRN :[protected]
Booking Date : October 1st 2016
Booking Time : 8:18 PM
Distance to be traveled : Koramangala to Kamanahalli

Soon after getting the driver information, immediately called the Devan after a minute and got the response that Devan would arrive at the location in 2-5 minutes.

At 8:22 PM, got the message on my phone when I was actually waiting for the cab : "YOUR BOOKING CRN[protected] HAD TO BE CANCELLED DUE TO NO RESPONSE FROM YOU".

Called the driver ( Devan ) immediately, and was shocked to hear that he is NOT INTERESTED to travel to the said location so he cancelled the drop request. Says I can put up a complaint to anyone and he is least bothered.

Unfortunately, with this kind of attitude, it would certainly be too late for OLA to retain their customers. Many Thanks for this wonderful experience. Now how do I proceed with taking legal actions against Ola?

I had to travel abroad and my flight was at 4:30 AM. I booked OLA cab and I wanted the cab to come to my house at about 00:30 Hrs. The booking was accepted and I received a message that just 15 minutes before I would get the details. I feel strongly in such cases where the availability of transport at late hours should be decided well in advance so as to give comfort to the person. Just in case the details are not received, imagine the plight of the individual. Where would he go looking for alternate transport. The driver information should be provided at lease 2 hrs before.

Today early morning around 1:30 a.m., I booked an Ola cab. The cab did not turn even after a reasonable time. When I called the driver couple of times he did not pick up. After some time I got a message the driver tried me.

Again I booked the cab. The vehicle picked us and after driving 100 meters or so, the driver said that he has got another assignment and droped us in the middle and demanded Rs.100/-

With 75+ aged parents, we had to struggle in the middle.

Very bad service

CR no. OSN21681211
I had a pickup from Pune railway station and had to be dropped to aundh.. the driver picked up another customer from kalyani nagar who had a drop at wagholi completely opposite to the direction I had to go. The customer care tells me to go to wagholi which is an hour away from my place and come back which is complete waste of time and also refuses to refund my money along with absolutely harsh and ununderstanding attitude. I had to get down from the cab midway. I need my money to be refunded.

I have booked an OLA cab from Hotel Novatel Juhu to Ghatkopar Cab reg no. MH01AM2394 Driver Mo. No. & Name is [protected] Mr.Ganesh Kumar Choudhary. Cab's Condition was very poor & driver was driving very rash. I have told him to drive slowly & well he replied with abusive language.
I wll make complaint in police station against him. Strictly take action against him & inform me. My personal cell no. is [protected].
Don't appoint such type of ridicules & unprofessional driver.