Ola Cabs / ANI Technologies Complaints & Reviews

Ola has one of the worst customer care service, am using Ola from past two years, with account id [protected]@gmail.com, since past two days Ola app displays that my account is blocked, I am unable to get a precise answer or the reason for suspension. Neither Ola support on mail or on phone are able to answer. This is disgusting, My usage is about 15 trips per month and this is pathetic service and attitude of Ola towards customers, how could you just suspend an account without proper reasons and cause undue haseless??? This should be dealt properly and the resolution to reactivate the account should be provided

I was using ola cab service for the first time on 3 oct 2016 as i wanted to go from kirby place to dwarka with a friend who had just come from hyderabad. Highly disappointing and disgusting experience i had in my life.
I booked ola cab... The first time the driver said that his cab is not having enough cng. I again booked the ola cab... This time the driver's mobile was switched off but patiently i tried his no. For some 30 min... I had to cancel the booking n book again... This time the driver just denied coming. Horrible... Neither he was cancelling the booking nor was he was coming... Above all i get a msg from ola app that on my next ride 75rs would be charged. Please don't make fool of people. This is a disgrace to your business.

On 01.10.2016 i booked a taxi from new delhi railway station to nangloi delhi. I received a sms driver rakesh kumar ([protected]) hp01u0405 osn[protected] at 11.27 pm is on the way. But he did not reached at the spot. I called him telephonically to go to my destination. He abused me (I have recording). After some time he called me telephonically and again and again abused me continuously.

Hi,

I made a ola booking on 24th septmeber to go to pune railway station but the driver refused saying he wont go to station as auto drivers are not allowing ola cab nearby. Then he cancelled the ride.

In that case why am i being charged rs 25 inr for cancellation charge.
Because the cancellation was made by driver and not me. Please help me on this.

It sounds extremely disappointing to know that Ola is not able to provide me the exact reason for blocking my account. I took a friday morning for airport. but on saturday when I wanted to book another ride, I suddenly come to know that my account has been blocked.

It doesnt make sense when I have not violated any one of the OLA policy without giving the exact reason.

I mailed them asking a detailed explanation on this matter. I am an highly educated person. Its not the question of being dependent on your ola's services. I can easily book another online cab. The question is that ola still hasnt resolved my query and its feels falsely humiliated to see that my account has been blocked.

My name is jayaprakash, mobile number : [protected]. On 29th september i booked cab from chennai airport. Once my trip got confirmed, i called up driver and driver denied service as he wants to take some other route pickup. Then i cancelled and rebooked ola cab. I noticed that rs75 was deducted from me as cancellation charge. Crn[protected], driver name chandran. Inspite of raising complaint to ola[protected], no action was taken.

I would like to raise a complain CRN reference - CRN[protected].
I had clearly told the driver over phone that my destination was Chennai Central.Moreover I mentioned that I had to go towards Tidal park so that he doesn't come to the other side of the road.

After starting the ride the driver tells he won't go an inch ahead of tidal park and denied duty and stopped us at National Institute of Fashion Technology, Chennai.
I was surprised to see the driver telling if you don't know Tamil then don't come to Chennai.Apparently he heard the destination to be Tidal Park. He misbehaved inappropriately with my lady friend as well.
I don't know the criteria OLA follows to recruit drivers but kindly educate them properly as what to speak to the customers.
People like him is tarnishing the City image as well.
This is not the first complain in writing to OLA, hope this won't go unheard and some action will be taken against him.

Please revert back.

Aditya +91 [protected]

Hi, i have booked an ola cab from hennur to huskur gate at 8.45pm. The cab arrived and driver name is kiran and vehicle no.KA 04 AA 2144 the driver was doing rowdism and askd us ro get down in roopena agrahara and when my dad refused to give money because he didnt reach us to the designation and he said that he will close the trip and asked for money which is 270 bt me and my dad refused to give money after that he took my dad phone and when my dad tries to get the phone he started to hit my dad who is an diabetic patient. And it ended in an fight where public supported us n that drive even pushed my mom. Kindly take an action on this cab driver.

Hi,
I had a Ola ride on 1-oct-2016.After the ride in the drivers mobile generated bill was 315 ₹ and I had to pay the same.When I received the bill it showed bill amount 182₹ and cash paid 315₹.Now I dont understand why that extra money was charged and how to get it back.This is how this kind of organization is harassing common people and earning huge black money.Although government is trying to moderate market of black money unless this type of issue of common people like us is solved black money will be always there and nobody will be there to help common people.
The ride no is: CRN[protected]

Driver Name : Devan
Driver Phone number : [protected]
Car Type : Swift Dzire
Number : KA 01AF 6721
CRN :[protected]
Booking Date : October 1st 2016
Booking Time : 8:18 PM
Distance to be traveled : Koramangala to Kamanahalli

Soon after getting the driver information, immediately called the Devan after a minute and got the response that Devan would arrive at the location in 2-5 minutes.

At 8:22 PM, got the message on my phone when I was actually waiting for the cab : "YOUR BOOKING CRN[protected] HAD TO BE CANCELLED DUE TO NO RESPONSE FROM YOU".

Called the driver ( Devan ) immediately, and was shocked to hear that he is NOT INTERESTED to travel to the said location so he cancelled the drop request. Says I can put up a complaint to anyone and he is least bothered.

Unfortunately, with this kind of attitude, it would certainly be too late for OLA to retain their customers. Many Thanks for this wonderful experience. Now how do I proceed with taking legal actions against Ola?

I had to travel abroad and my flight was at 4:30 AM. I booked OLA cab and I wanted the cab to come to my house at about 00:30 Hrs. The booking was accepted and I received a message that just 15 minutes before I would get the details. I feel strongly in such cases where the availability of transport at late hours should be decided well in advance so as to give comfort to the person. Just in case the details are not received, imagine the plight of the individual. Where would he go looking for alternate transport. The driver information should be provided at lease 2 hrs before.

Today early morning around 1:30 a.m., I booked an Ola cab. The cab did not turn even after a reasonable time. When I called the driver couple of times he did not pick up. After some time I got a message the driver tried me.

Again I booked the cab. The vehicle picked us and after driving 100 meters or so, the driver said that he has got another assignment and droped us in the middle and demanded Rs.100/-

With 75+ aged parents, we had to struggle in the middle.

Very bad service

CR no. OSN21681211
I had a pickup from Pune railway station and had to be dropped to aundh.. the driver picked up another customer from kalyani nagar who had a drop at wagholi completely opposite to the direction I had to go. The customer care tells me to go to wagholi which is an hour away from my place and come back which is complete waste of time and also refuses to refund my money along with absolutely harsh and ununderstanding attitude. I had to get down from the cab midway. I need my money to be refunded.

I have booked an OLA cab from Hotel Novatel Juhu to Ghatkopar Cab reg no. MH01AM2394 Driver Mo. No. & Name is [protected] Mr.Ganesh Kumar Choudhary. Cab's Condition was very poor & driver was driving very rash. I have told him to drive slowly & well he replied with abusive language.
I wll make complaint in police station against him. Strictly take action against him & inform me. My personal cell no. is [protected].
Don't appoint such type of ridicules & unprofessional driver.

I booked a cab at night and got a confirmation message that driver details will be sent 15 mins prior to my booked time...but neither a message nor any call from ola. Aa it was an early morning train and I was about to miss it due to OLA. sorry to say this is second time.first time they showed the courtesy to at least send a message of cancellation...but that too on time...and I was not left with any time to book any one else...

After a lot of cancellations and unpicked calls, I somehow managed to get an Ola Cab from Bandra to Kharghar, Navi Mumbai.
The driver told me initially that he was sleepy on which I asked him to be reconsider driving, I was fine with canceling the cab right there. It was already past 12 midnight.
On his reassurance, we continued the journey.

After a while he asked me guide him for d route. Not acquainted with the roads there, I told him that I wont be able to do so and that he should follow d map. On which he said that- Ma'am, raat ko GPS nahi chalta!

My Google maps wasn't working at all and he brought us in a total different direction. Then when we asked him to stop and ask for directions and auto rickshaw driver told him that he was totally in a wrong direction. And that we were going to gujrat instead of coming to navi Mumbai!

After a while, we had to ask more auto drivers for direction and he showed no interest in understanding the route. The auto drivers were peeking inside and trying to guide us, leaving us in a very uncomfortable situation.

Here, the driver told us to leave d cab and go to Kharghar in an AUTO! I told him no way that is happening because it would take us 2 hours to reach there and no one would agree. He said, it'll take me 6 hours to reach Kharghar like this, please get down.

There was no way we would get down on unknown streets at 1am in d night. So I scolded d driver and asked him to take us to our destination anyhow.

I called d customer care and they talked to d driver and later, also asked me to get down wherever I was! I told him I am not going to do that even though he told me that he'll be on a call and get me another cab. But us being stranded in a strange and stranded place, there was no way that two girls would think of getting down at this point.

After no help from ola customer care and d driver, I felt so helpless that I started to cry. Then d driver took a turn and left us at d international airport.

So two chicks who were trying to get to home from bandra at 12, ended up standing at the international airport at two in d night!!!
And d driver left, just like that.
And i never got a call from ola to know about the situation.

My friend complaint and we recieved a call from ola again. There d guy heard my story and told me that I should habe pressed d sos button in d ola app. I told him that I didnt know about it but I called the customer care and panicked about it- I still got no help!!

To which, he didn't respond and asked me to go to my app and book another cab.

There was no way that I was booking another ola. So I didn't and ola never called back, never bothered.

I booked an OLA on[protected] with CRN[protected] for 03.20 AM. I have been informed about the assigned vihicle as 'Grey Ertiga MH03BC5957 with driver "IMRAN' mobile No. [protected] at 03.05 AM on[protected].
I made phone call to driver's mobile no as given above for six times in between 03.19 to 03.36 AM on[protected]; The call was not picked up.
At 3.39 AM on[protected] I have been informed through SMS that my booking has been cancelled through 'Driver-initiated booking cancellation'.
Owing to this non-professional I approach I missed my flight and OLA should provide financial compensation to undersigned for this inconvenience with black listing the driver from their pay role.

My wife wanted to withdraw money from her card after a long time for depositing in RD account, however the transaction was declined on 29/09/2016 while we wanted to withdraw the money. On 30/9/2016 at 12.59 pm I got a call from [protected] referring himself as an SBI agent, saying that my wife’s card is blocked and to activate I have to follow the following procedure. I was surprised how a person comes to know my wife’s card is blocked and he asked my card details, which I gave without doubting him as he referred himself as an SBI agent. He said that that the card is blocked and if I have any a/c that can be linked to revive that account. I gave my a/c no and all details and subsequently I was asked to send an SMS SWON ECOM 4519, and he asked to send it to [protected]. Since this is the SBI No I sent the details, after that he got all the OTP’s, I do not know and I started getting so many messages about the transactions from various online portals without me sharing any further OTP’s from my card. I soon realized and called my SBI branch and asked them to block my card. The bank manager has now blocked the card, ticket no[protected].at 2.17 pm. We have given a police complaint as well the GSC number is PO[protected] and NCR NO is 1024/2016. I have also enclosed the copy of transactions made in my account which was provided by SBI manager, ISRO branch.Please find the attached police complaints and bank statements.The POS transaction number is[protected],[protected],[protected] amounting to INR 7999.Please try to block the unknown fraud person's wallet or take action immediately

It is quite surprising that so many transactions are made with in an interval of 1 minute. I assure u sir that I have not made any transactions of this sort and these are made by some body hacking my details. I hence request your good self to do the needful at the earliest and see that I get my money back as I deny all the transactions made on 30/9/2016, as I was at home and somebody did this in quick succession of 1 minute gap and would like to dispute these transactions.
The matter may be taken as cybercrime and request you to do the needful to return the money back and remit it to my account given above.

Thanking you yours faithfully
V. Raju ([protected])

We booked an ola cab in pune. first he gave a miscall then we called back, he asked for drop location.The driver's name is Amol of vehicle White Vista MH25T092, he was speaking rudely and refused to drop us.Then when we asked to cancel the trip.he became angry and started to abuse us.
After that he called back several times from [protected] and threathened us to come back. We were scared as this was a new place.

Today a cab was booked [Booking No. CRN[protected]] at normal rate at 11.24 AM and it charges Rs.134.00 to reach the destination at 3.7km apart hardly in 20 mins. As per the terms and conditions, so far we know for mini cab if the distance is within 4 km the chargeable amount is Rs.99.00 (approx.) - but the amount for Rs.134.00 is not acceptable for 3.7 km, as there were no sufficient traffic jam also. I am interested to know the reason for excessive charges only as it is not clear to us, whether some hidden charges are there or not?

Kindly provide the break up.

Waiting for your quick reply.