Ola Cabs / ANI Technologies Complaints & Reviews

I had to catch a train at 6am. Booked a cab for 5am through app, the night before. Got driver details 15mins before at 4:45am. Driver calls and asks for directions. He asks where we are going. I said railway station. After few minutes, i get a message, that I cancelled the cab. So i try again, i get another driver and the same thing happens again, once i say the destination. Now i am already late and really need a cab urgently. So i try again, this time I make sure that i put my destination while requesting. One driver accepts, but the cab is not moving at all. I call the cab driver and he just disconnects my call.

Finally i had to take an auto from a stand and barely managed to reach on time.

Ola is so unreliable and the drivers don't care about your situation and let you down last minute. Why are they allowing the drivers to cancel at will.

Here is the post on their facebook page and from mails which is self explantory. My family with our two 10 month kids suffered because of their inhuman service:

Ola! You ruined our family's happy day yesterday! Thanks to your defective app and amplified by your MOST UNFRIENDLY and LIPSERVICE sake CUSTOMER SERVICE, you put our entire family through enough tension. My family almost missed the flight...thanks for your concept of CRN No. which was neither texted to my mobile nor the display on the App could be read. The trauma created by your customer care is less said...after 30 minutes on mobile talking to 3 of your call centre staff including your so called supervisor Asha, whom so far I have experienced as the most insensitive and unhelpful by any standards. Insteading of helping with the defect in your app and the helplessness of the drive, who tried his best to help but your senseless system would not let him to . And this supervisor kept her continuous rant that 'she cant do anything but Ola is not responsible for any losses' . And above all you promptly send me a text for cancellation charges for a trip that I never cancelled. While I had been feeling a rapid deterioration in your service since last two months, yesterday was ultimate! No doubt your days are numbered for sure!
As I have said I never got the CRN no. The tickets raised by me with your customer care [Ola Support] #19500712, [Ola Support] #19499223, [Ola Support] #19497620 were closed by your team as resolved, , , when they didnt care to resolve anything.

It sounds extremely disappointing to know that Ola is not able to provide me the exact reason for blocking my account. I took a ride this morning. The driver arrived 20 mins late when he said he will arrive in 5 mins. I reached my office 20 mins late due to this. Still I havent complained on this. On top of that when I wanted to book another ride this afternoon, I suddenly come to know that my account has been blocked.

It doesnt make sense when I have not violated any of the below mentioned points as Ola provided in their mail:-
Multiple accounts with your email address, fake email IDs, manipulated devices, usage of fake locations, jailbroken devices or an equivalent of that is a violation of our policy

I mailed them asking a detailed explanation on this matter. I am an highly educated person. Its not the question of being dependent on your ola's services. I can easily book another online cab. The question is that ola still hasnt resolved my query and its feels falsely humiliated to see that my account has been blocked.

To all cab users,
I would like to share my horrible experience with ola cabs. My bad experience would help other cab users to be aware that it is too risky to rely on ola cabs during early morning hours. The drivers either sleep after accepting the cab bookings or they are not aware of the bookings or they cancel the trip. Ola management can reach out to me if they want to disagree my statement. I have facts.

I have booked a taxi early morning at 4:30am through ola app on 28th sep. The taxi is supposed to reach my home at 4:30am but it did not and no communication from ola side. I had to wake up the driver at 4:30am and got to know from driver that i chose car pooling service but i did not. There is no message which indicates that the service i chose was car pooling.

I had to cancel the trip and book another cab thru ola app successfully with confirming the driver details. The driver requested me to cancel the trip as the distance between his place and my home is around 4.5 kms and he didn't want to honor the booking. I had to cancel again.

I tried booking another cab and did it successfully received the driver details as well. The driver didn't respond to my calls. I had to can this booking as well.

My question to ola management?
1. Are you providing only the app for booking and take no responsibility of honoring the bookings, do not care about customer satisfaction, quality of service?
2. Shouldn't there be a call to me when there was multiple cancellations to understand what went wrong?

I sincere request to the ola management is make the above points clear so that public won't rely on just apps rather they would like to a cab operator like meru (Reliable service).

Finally, to the readers and ola management i would like to inform you that uber came to my rescue on that day morning. I was able to get a cab and reached my destination on time. My appreciate the service o[censored]ber.

I have deleted ola app and i won't avail their service anymore.

The pain point is there are not many alternatives at 4:30am in the morning when you have a bus to catch. This is not my first bad experience with ola.

I am willing to share details with ola management if they wish to really look into this issue.

We were not able to reach driver on phone. His phone was coming switched off. No sms was received or message was received that ride has arrived. 15 min later after a fresh booking was made to go to the doctor the driver called to say he has arrived.

Please refund rs50 cancelation charge for the 2nd booking as we were left with no choice but to book a new ride to go to the doctor as the first driver was not available on phone nor any message received that ride has arrived.

Cab number mh438a1411
Driver - devidas kondiba satpute

2nd cab number mh46ad1694
Driver - mohd ali

Firstly i have been given to understand that 4 passengers can be accommodated in ola share, which was 3 earlier. Secondly today i travelled in wagon r which is a small vehicle, i booked for 2 passengers, however on boarding i realized there were 2 men already in the car, how can we be seated behind? It was squeezy and extremely uncomfortable. On calling the ola call centre, i am given a response that i should avail an mini or micro as in case of ola share this would be expected. I am quite surprised with this behavior from ola which i have not experienced in the last few months wherein i have been a regular ola customer. I need an understand the course of action which ola would be taking up as we cannot be made to sit in such uncomfortable way.

Crn[protected]
The charges cancelled for ola is not acceptable since driver not responded even after 10 mts, self didn't get confirmation massage. So self booked another taxi. Reason also mentioned in the cancelation request.

Not at all accepted.

If ola does like this again with out our concurrence we will take up to court.

Regards

M. Jawahar

I travelled today from Kengeri to bommanhalli Bangalore morning and I wasn't asked to pay any toll like 5 previous ola rides. Evening I came back from bommanhalli to Kengeri and I was asked to pay toll. The driver already asked for Rs 100 for toll saying that he'll give once my ola ride is over. However, when the ride was over, the driver said that toll is to be paid by me. He contacted a executive and gave the call to me.. the executive said as per ola rules, toll needs to be paid by you. I confirmed last 5 rides I wasn't asked to pay toll, but executive was irresponsible and just kept on saying that call the customer care no... I have not come across such a pathetic, disgusting and cheating services. If you want to do fraud, I think people like me will soon come up with these feedbacks showing your reality to the world. I WOULD AGAIN SAY ... OLA IS A CHEAT AND POVERT.

I am book ola cab rajghat to sonia vihar ... my phone cahrging too ola cab sundly my station coming and i am not pick my phone in cab .. 10 mint after calling driver .. driver say i am coming your phone plz wait .. ok 20 mint after calling driver say .. mere pass apka phone nhii h.. mene custumer deal kr liye the ..me wha chla gya ... driver say lie .. plzzz help me and driver not pick my phone ... plzz help us ola cab no ..up16dt 1518 and driver number [protected]

Yesterday booked ola cab as details given in picture...v both women took the cab to hsr layout 2nd sector...all thro he was screaming on us ...almost hit median on ringroad while talking on phone while driving without seatbelt.suddenly changed route near bdacomplex in hsr...drove to 22nd cross...dark quiet road...sensing trouble v got out of car...he reversed n v ran to main road..9th main...he tried to drive over us...seeing main road busy...showed his middle finger n sped off...OLA CABS...this type of hiring bad drivers will nvr progress...u will ve to call it a day...TAKE ACTION...and show it.

Ola share receipt for osn[protected]

Driver was telling me that mam for 76 rs no one will come to drop you till ameerpet, its me who is droping you by accepting the trip. He told me that no one will come to your location for pickup, its me who took the pain of coming. Very rude abusive words used against we ladies. Rash in behaviour. Kindly check your drivers once you appoint them for their behaviour, literally he was like a rowdy. And the picture of driver which i can see in the app, and the one who came for pickup was totally different.

You can confirm this driver's behaviour with the copassenger travelling with us.

Driver was not well groomed, ac in the cab was not working properly, cab was not clean. Really a bad and worst experience.
I was late for my destination and no more cab was available in my area, so i had to board otherwise i would have cancelled the trip.

Hi,
I recharge my ola account with 1000 Rs with my SBBJ net banking on 26 sept 2016 twice one is done but other is failed and amount is cut from my account and not received in ola account. I have an ref. No. and also have the transfer/transection information on my account.
Still not received the refund from ola . How I can get back my money as refund.
Any contact no. of ola .
Help me ...

Case 1:
Crn number: crn[protected]
I was booked ola on 20th sept 2016 from chennai airport to porur, but dont know how it is taken both pickup and drop location as same chennai airport. Due to this when i reached porur driver shown money came is 125 rs but in his app kilometer shows as 0 and he discussed with customer care and iinformed me due to your inappropriate selection of same place for both pick up and drop, the value shown in app is wrong and they insisted me to pay 260 rs for the cost of 125 rs. But usually i pay in the range of 120 to 160 rs only if they check my precious records.
Now a days ola doing cheating & 420 activities with the customer.

Case 2:
Crn number: crn[protected]
I was booked ola on 27th sep 2016 from guindy to porur, driver is reseted his kilometer to 0 (Zero), then i reached porur and the money in ola app is shown as 130 rs, but kilometer shown in app is 5 km amd the vehicle km shown as 7 km. As per ola for first five kilometer charge is 100rs whihc is fixed and for next every km it is 8 or 9 rs per km. If they calculated it is correct rs 130 (With taxes) as shown in the app. But driver volunteerly called customer care and informed them as km shown in app and vehicle meter is mismatching and kindly provide exact value for the current trip and they informed additional 30 rs need to pay and i paid rs 160.
Now a days ola doing cheating with the customer. (420 case need to be filed)

Case 3:
I was booked ola on 18th sept 2016 as pre-booking, but no driver called me before & after 15 minutes which was booked at early morning 6:00am. Due to urgency i have booked another ola at around 6:15 am and resumed the trip. Later when i reached destination i have received email as without intimation i was cancelled the ride and cancellation charge of 50rs need to be paid. This is ridiculous and robbery.
Crn number: crn[protected]No driver called)

Crn number of booked vehicle at 6:17am is crn[protected]

I was booked a car for 23rd sept for drop me to howrah atn. At 10am but before 15 min. When i enquired yhey have told me that your phone no. Not been registered with them whereas they had communicate me in my mob. No. On 22nd night. I am really afraid of your service and finally reach by a taxi. Even they have given the details of car driver mob. Moetc. Etc.

I booked an ola cab today[protected] @ 7:04 in morning from shastri nagar metro station delhi to cp, i called up the driver vijay unfortunately he was late and i was in hurry so i booked the another ola n cancelled the booked once. Then vijay called me up and asked me ma'am have you cancelled the booking i said yess and he suddenly started abusing me and started provoking cheap words.. If this is you way to treat you valuable customers like this then i am sorry this is my last ride fr you guys. Next time i'll be aware of not booking ola a d scared to.. By god grace this was the only bookings what if i was there in his car.. Sry ola people please reveret me with the positivity.. Waiting for your response.
Vijay ([protected]) is on the way to your location in a white i10 dl1rt4685.

Once you board the cab please share crn[protected] with driver to start trip.

I have booked a trip from palam viahr - gurgaon to malviya nagar - new delhi.
Why the fare includes toll/ parking charges while there is no toll on the way.
I need an explanation.
Before i understand there was toll, but now there is nothing like that.
Why are you making extra changes on behalf of it?
The extra money charged should be refunded.
My trip id is :[protected]
Trip date 28- sep -2016
Toll charges : rs.100
Kindly provide an explanation or refund asap.
I hope you guys are not making a fool out o[censored]s and hopefully you are genuine people.

I was in Banglore on 26th Sept 2016 and had booked Ola Rental 8/80 for a day from the airport (done by my son [protected]). Firstly taxi came quite late and then the driver refused to come to Dabaspet and from there to indian Institute of science. Ola supervisor at the Airport got another cab but it did not accept the Olarentals discount coupon and hence i lost almost 45 minutes. Finally Ola supervisor booked me a cab for a single ride to Dabaspet and told that I can get another ola cab from Dabaspet. I paid Rs. 1147 and reached Dabaspet at 11:37 am. i have taken a picture of the bill. I could not find any Ola from Dabaspet to go to Indian Institute of science and my whole day and program was scred up. The supervisor at airport mobile number is [protected].

It was a horrible experience with ola in banglore.

Sir i have booked an ola cab from coimbatore railway junction and white indica owner was murgeshan ([protected]) in white indica no tn 99f1019 and crn[protected] as i have ola money account and from that the money 152 rs drducted but after he took152 rs for the bookings and i have paid 302 rs i request u not to rrlease the amount from my ola money account.
Iype chacko

Hello My Name is Rahul Singh and iam an ola partner in mumbai and my car is in partner with you and my car no is MH04GD8896 There was a complain on my driver on 26/sep/2016 and one person complained that the driver was not a registered driver but this was not true and they called me up in the office and they stopped my device and booking was not coming so i came to the office in andheri ola office and they said that you have to pay fine of 3000rs and i told that complain was wrong and i will not give the panalty than they started misbehaving with me and "they told that we dont require your car our chairmain have much money we dont need your car over here and the device also they have taken" .I please request you to take action against it and to start my car as soon as possible .
office where i had gone to is at
Address: Ola Office:-6th Floor, Corporate Center, Andheri - Kurla Rd, J B Nagar, Andheri East, Mumbai, Maharashtra 400059

We are booked ola mini cab from mulund forties hospital (Mumbai - mharashtra) to vithalwadi station (Mumbai maharashtra). We are with patient. But cab not coming on place. We are waiting there more than 1 hour but still driver not responding our calls & not coming at place.
Giving details from ola
Driver details : laxman : [protected]
Vehicle no - mh03bc1894
Booking reference number : crn[protected]