Ola Cabs / ANI Technologies Complaints & Reviews

I have been billed excessively by Ola Money for an amount of 1763 for a trip on Date - 1st June, transaction id - GRD9-XBRD-TMOC, paid by Postpaid.
I have raised a ticket against this on 9th June mentioning that this trip is wrongly marked against my account. Simply put there is no record of this trip in my Ola bookings. I have raised the ticket request - 4509117 which has been acknowledged by Ola but they are yet to get back to be on this simple request.
Not only that, there are other similar transactions of comparatively smaller amounts where i am yet to receive response yet.

Dear Sir/Madam,

I had booked an ola ride from T2 Airport till Shreenagar Thane. My ride started at 4:44pm & the driver dropped us at the destination at around 6pm.
The driver's phone got discharged during the trip & hence our ride is still ongoing & it is showing as cancelled at his end.

PFA the screenshots of the same. Kindly end the trip at your end & charge us only the amount committed as this is a technical glitche at your end. Also, the customer care number is not being answered.

Expecting a prompt action.

Thanks in advance

Nikhil Godbole

I haven't taken any ride on May 17 but still i have charged for that day I want to know why i have charged and want to complaint a file for that and want to clear the dues.

I have been getting stupid messages stating will take legal actions and for the ride which I have not taken how can tou people charge if you have the ride details for may17th show me then I am ready to pay. I will even take legal action against you people if you harrase me for these wrong thi gs

I called the Ola Support Team several time in call regarding my Issue Duplication Charges Rs. 191 is due in my account. But, I need to Pay only Rs. 95 ride fare amount against CRN [protected].

But, Current due is showing me to pay a total amount Rs. 191(95 + 96). This Rs. 96 additional amount is due from 5 month ago against CRN# CRN[protected] because their Payment Method select was "Google Pay". But, when I was verified this Invoice of CRN[protected] Payment is "Cash" and Payment already done to Auto Driver(Refer the Ola Past due Invoice Attachment).

Hi Ola,

On 18th May 2022 I used my Ola cab twice but payment debited from my account was four times, therefore Rs. 386 was charged extra. I have been trying to connect you since 30th may 2022 but till now no response from your side. When I am calling customer care or mailing you something, you are telling me the same thing that it would be solved within 2-3 working days and now it is more than 12 working days. You people are only raising the ticket and closing it and not doing anything. You are charging me the late fine too. Simply tell me one thing that you have to pay the extra and we can't solve anything, why are you harassing a customer for 15 days.
When I am connecting to Ola Money they are simply telling me that we are not not responsible for connecting with Ola cab and when I am connecting with Ola cab they are telling me they are not responsible for connecting to Ola Money. Now what should I do?
To connect with Ola Cab I am held for 40 mins every day and when connecting after 40 mins they are simply telling us we are not responsible for connecting with Ola postpaid when talking to Ola postpaid they are transferring the call to Ola Cab.

Mailing you this from last 30th May 2022 but till now no problem has been solved and they are decreasing my cibil score. If I have pay this then kindly tell me that we can't do anything.

I am receiving call and messages from ola about ola postpaid pending but I paid cash to the driver while dropping .I had chosen option of GPAY before starting ride and as Internet was down I could not use GPAY hence I paid Driver by Cash .

I sent them several emails .Their team member validated with driver that yes he received payment in Cash due to internet problem on 25th May 2022 and their team member also gave me in writing that Ola will refund me the amount so that I can clear Ola money postpaid dues.However, lateron another team member denied for refund .Now they are after me and are asking me to clear Ola Money postpaid dues .
There is nothing pending from my side but I am receiving regular calls and msg form ola .They are also threatening me to that they will send their person to my address .

There is nothing pending from my side.
CRN:[protected] dtd:25th May 2022

Hi Team,

I have been asked to make payments to below CRN's even though i have already paid through Gpay/Cash. As per OLA this has been deducted through Ola post paid also resulting in double payment.
The driver never mentioned about the payment he received from Ola post paid.

CRN[protected] - 235INR
CRN[protected]- 81 INR
CRN[protected]- 123 INR
CRN[protected]- 197 INR

I have raised several complaints but nobody is helping me resolve this

Regards
Sheethal

I paid twice for the ride taken on 14th June 2022 from Dilshad garden to Noida. One through Paytm and then through Google pay. I later contacted driver to pay the additional amount back. But he is not responding.

I paid the money through cash but it's showing pending in the app

On time of booking driver called that he will only take payment in cash and after droping I completed the payment but ola is still not updated that and asking for money pending.
Date of travel: 1/6/2022

I took a ride on 19th June from Anand vihar station to Gurgaon. After sitting in cab, the driver said he will only go if cash is paid. I confirmed him that I will pay cash Rs.1200/- which was the initial amount shown. After reaching destination, i paid him cash but the driver did not updated that cash was paid and my Ola postpaid was deducted for Rs.1401/-.
When I raised a complaint with Ola, they talked to the driver. Strangely, Driver denied getting any cash payment from me and told the Ola support guys that he didn't got any cash payment from me.
Now, Ola is saying that since the driver is saying that he didn't got any cash from me they will not be refunding me any amount.
Pathetic service from Ola

Ola driver do fraud with me
Ola car Maruti Suzuki desire car number UP 32 MN 1968 driver take payment 2 time and they say they will return when I call him after some they blocked me driver mobile number [protected]
And mobile number is [protected] please take any action against him thank you

Paid driver Rs.86 in cash after ride aince he refused to accept ola online payment. Now app shows me pending payment again. Will not pay twice. Please resolve. Google pay screenshot attached. Match driver name to gpay name.

Hi team,
I am Vikrant Korde ola's customer from past 5-6 years, two months back I took a ola money emi for Myntra purchase of 3279rs but as the cloths were not good I had to return it back to myntra for which Myntra returned 2128rs amount to ola but now ola customer care is not at all helping us. We need your help.in this concern asap as they are saying we are taking legal action against you. And this behaviour is not proper as I am ready to pay the amount utilised[protected] = 1151 rs )but how can I pay the whole amount which is already paid to ola by Myntra. Also I am not able to see any link to clear my dues in the application. I am getting n calls from ola but no one is providing me resolution or atleast revised link and they are harassing me by always saying we will take legal action against you. Please help me to get out of it as I am not going to use anyone's extra money and I am ready to pay my due amount if revised link is sent from ola. I can share screenshots of application fault and the 40-50 calls I got to whom I am saying similar thing but no one is helping me out. Please help me in this concern.

I paid amount to the driver in my previous ride. But receiving message that over due amount to be paid from ola money.

Kindly check with the driver and close the complaint.

Respected sir I have been writing you this email notification to inform you about the issue related to the ola cab service
It is my humble request to inform you that the AC was not working for ola cab on my booking number as given to you in the screenshot please have a look

Tue, Jun 14, 11:32 AM CRN [protected]

please do the due diligence and respond to us on the needful request

What I am asking you is to provide me with the refund or reimbursement for non working of AC on the ola cab

Looking forward to hear from you on the same

For any discrepancies please bring it to our notice on email ubuntu.[protected]@gmail.com
Or WhatsApp or call at [protected] prefit is + 91 for Indian number
Thanks and regards
Ahmed ali

I booked Cab from Jalandhar to Chandigarh with Fare of Rs. 2746 through ola app.
At the time of arrival driver told me to pay toll as well and final bill amount which i paid to driver was Rs. 2956/-

He took the money online and left. After some time, I received message that Rs. 5000/- has been debited from Ola Wallet( Credit facility offered to customer by Ola)

I never asked to give me wallet credit. It looks like ola is fooling people by giving credit option and then debiting customer without any consent.

This debit is unjustified and, hence raising dispute. Let me make it clear that I will not be responsible for any monetary loss or interest or late fee if any charged to me.

I have been waiting from last 14~ days to reverse amount debited from my wallet at the earliest.

On 18th May, I booked a cab through Ola App from HSR Layout to Basavanagudi. The booking reference number was CRN[protected] . The fare shown at the time of booking was Rs. 295. But, at the end of the travel, I had to shell out Rs.439/- On inquiry, I was told that it was surge charge. It is totally unfair to charge the customers without even intimating. When I had reported similar issue in the past, I was provided with refund. But, my Ola account was blocked till the validity of refund coupon got over, so that I could not use it. Please arrange refund of both the excess fares charged.

On 18th May, I had raised the above issue to Ola support team. But even after reminders, Ola team has not resolved the issue.

Desirable Resolution:
1, Refund of excess fare charged on 18th May 2022 - Rs.144
2. In earlier occassion, when I had reported similar issue for ride CRN [protected], I was provided with refund of Rs.184/ But my OLA account was blocked till the validity for refund coupen got over. This amounts to cheating on the part of OLA company. I request for refund of this excess fare of Rs.184/- and compensation for follow ups made and mental agony suffered bcoz of this.

I’ve been following-up Ola team on the below email ID's for more than 25 days; that the dues on my Ola Postpaid are incorrect as I’ve paid the driver directly by cash after the ride; requesting to do the needful to have corrected or written-off.

But I haven't got any reply so far by either one of them; but I am getting continuous calls from their automated calls / Call-Centre personnel / SMS / WhatsApp threating messages / emails etc asking me to pay something which I've already paid. This has brought high customer dissatisfaction and disturbance during office hours.

email ID's I've written to are;
Ola Money ;
Ola Cabs ;
;
;
;
Suppression Tickets ;

Thanks & Regards,
Wilfred Joseph (wilfred.[protected]@yahoo.com)

I Was booked OLA Return Cab on Dt 24th May'22. against CRN no : [protected]

we covered only 125KM distance, and fare should be Approx. not more than Rs 1500

And total time with halt 5 hours approx. but they created invoice Rs 11624 which automatically deducted from my wallet,

for same i am trying to contact OLA Customer care but they don't bother about my issues.

requesting you pls take the action on same to refund my amount.

Rahul
M:[protected]