Ola Cabs / ANI Technologies Complaints & Reviews

ORIGINAL COMPLAIN:
I made several complaints on the OLA customer care no. but the problem is not resolved yet.
I booked the car for my female friend from Dwarka Sector 13 to Divya jyoti college of engineering at 2:47 PM.
These are the following complains :

a) The car broke down 4 times during the ride.
b) The driver ends the trip in between (before 10 Km to reach the destination) citing i be charged...

My complaint is stuck with Ola Support since April 2022. They keep promising to resolve the issue. But I have been receiving continues calls and messages regarding payment. This is just harassment and intimidation by Ola. There is no communication between collections and support. I have explained over 20 times. Clearly there are no systems or any sense of organisation in this company. Please help me get a response from Ola Support to resolve...

I reserved Ola S1 pro on Sept 21 with payment of Rs 500.
Then during March 2022, I decided not to buy that vehicle and cancelled requesting for refund of reserved amount.
It's been nearly 3 months i didn't get my refund amount. Many times contacted customer care, but everytime complaint ticket is being raised but refund is not received by me.
Kindly requesting you to look into this matter.
Dear sir/madam,
Reservation...

Ola is asking me to pay for the ride that i have already paid for their driver ask me to pay him personally and not through the app i paid him but still the app is constantly showing wallet balance not paid i had sent them like 10 mails for and they are not responding to it i called the help line no they are not responding to it either i had already told this whole issue to the ola representative he asked me to wait for further assistance...

I have paid money in cash for a trip, but after trip got over, it's asking pay now. I can't proceed with other rides. Please fix this ASAP...

Hi Sir/Ma'am,

I had booked a cab on 10 Jun, 2022 from Greater Noida, Uttar Pradesh to New Delhi Railway Station CRN[protected] and I selected payment options Ola Postpaid.
Once i reached to driver, they told me that i required cash so please give me cash and they told me that, will inform to Ola that i received a cash, after that your Ola postpaid money gets refund.I even not agree to his decision but i can’t deny...

I took a official trip with Ola on 13th May 2022 inside Hyderabad. I booked a rental cab from ola and went to a supplier company. While I came back driver said the charge was Rs.3914 and I need to pay additional Rs.120 which is for tolls as we traveled through Outer Ring Road. I saw him paying for tolls so I agreed and paid Rs.4034 though google pay. Attached screen shot of my payment to him. Later when I got the invoice I was shocked to...

Hi Sir/Ma'am,

I had booked a cab on 10 Jun, 2022 from Greater Noida, Uttar Pradesh to New Delhi Railway Station CRN[protected] and I selected payment options Ola Postpaid.
Once i reached to driver, they told me that i required cash so please give me cash and they told me that, will inform to Ola that i received a cash, after that your Ola postpaid money gets refund.I even not agree to his decision but i can’t deny...

I had placed an order on 17 May 2022 which was cancelled by Ola Dash on account of bad weather. I was informed that the refund will be provided within 2 to 5 days. I have sought a follow up 4 times after that but haven't received the money back.
This is not about the amount of money blocked but them not being held accountable for not returning someone's hard earned money which was blocked due to cancellation of order on their end.br...

I had booked an ola cab in Bangalore to travel from RRnagar to Sarjapur (green glen layout).

Upon boarding, the driver asked me to pay by cash and not ola money. I agreed. The bill for the ride was 313. I paid him rs. 313 by cash. When I went to the ola app to rate the ride, it said rs. 313 is due payment regarding the last ride.
Please look into this matter. I would be obliged if you consider my request and solve the...

I had booked an ola rental on 4th June 2022. At the time of payment, there was some confusion at the time of payment and the driver suggested it was to be paid in cash of 2580.
Hence, I paid him the "cash" over UPI to this account (below), which was shared by him. However, in Ola app it shows as pending and the money has to be paid via Ola post paid.

Later when I called the driver telling him that it's still showing...

The driver was irritated and very rude with me over call when he asked me to come to location. Any other decent person would have mentioned that politely instead of getting irritated. I was talking to him nicely and this behaviour of his made me really sad. So after getting into the cab, I politely said him that you should not misbehave like this with customers. In response he said if you don't like it then I will end the ride and you will...

I want to stop receiving OLA electric WhatsApp messages and text messages from the company which was started WITHOUT MY CONSENT. There is no customer care number available to stop all the services....

Hi Team,

I have done the payment of rupees - 680 from Google pay to on the duty services in ola partner app deposit cash, payment done successfully but duty services not started in ola partner app, kindly check on this. please find the attached payment slip and refund the money
Can't able to attach the file,
Google pay transaction date - 10/06/2022
UPI transaction I'd[protected]
Holder name...

Ola ride Dr.10.06.2022 under ref no. CRN [protected].

The subject ride was charged a sum of Rs.1563. for a distance of just 10.9 kms which is very much on the higher side. We understand that it is not the distance that costs, but our exigency and the destination chosen. There is no justification for such an abnormal fare that too not a busy hours or city ride. A thorough investigation needed and a remedy by way of refund should...

Everytime I book a cab driver ask the location if it is near they just cancel saying no profit for us in this ride, else they ask give extra money

If it is long distance still they ask extra 200 apart from bill amount and in other scenarios they ask to cancel the ride and ask they bill amount to give in hand.

I have been tolerating this because I have one year baby and I had to take him to hospitals.
br...

I had booked ola on 2/06/2022 and paid the driver through Google pay rs 250 transaction ref number[protected] to rohit yadav @22.46, however to my surprise I am getting alert that have not clear dues also paid from ola money
Please resolve the same on priority as already paid to driver...

I am getting at least calls 2 - 3 times in a single day from ola cars. This had been going from March 2022 to till date. These calls are coming from different numbers, I tell to the executive please don't call as I have sold my cars but they are ignorant and they keep on calling. I am frustrated and fed up with this. Please stop ola cars from calling me and spare me of this headache, really irritated from this constant calling....

My Ola money is been activated and payment is required message keeps popping up. Whereas I always pay the driver in cash after my ride ends. So I’m not paying any due amounts to Ola money and I request you to deactivate the Ola money...

Dear team,
please find below details of payment done to driver thru g-pay

please reverse my wallet payment of 2493 which is due on 09.06.2022

crn [protected] date: 18.05.2022
driver name: shahid
car number : mh01cj1430
mobile number: provided by ola : [protected]
mobile number of driver g pay done: [protected]...