Ola Cabs / ANI Technologies Complaints & Reviews

I am a regular user of Ola Postpaid, and a punctual payer of the dues as well.
But this month, when my bill got generated, I noticed that there was a discrepancy of 607 INR between the amount I have traveled for and the amount Ola sought for me as the full bill amount.

The sum of the 7 transactions using Ola Psotpaid (126, 120, 330, 229, 737, 308, 625) is lower than the bill of 3082 that is generated.

I...

We had booked a cab from Dahisar East to Lonavala for which we prepaid the estimated fare of Rs. 2394. When the cab reached the destination, I got a message from Ola that we have debited an amount of Rs 7243 from your account. Then the driver asked us for a cash of Rs 4800 because the app had miscalculated the km reading for whatever reason. We refused to pay and tried to reach customer care. The trips section in the app didn’t have...

Need GSTIN Invoice for all the bills automatically to the email ID, Pls....

We had booked can for airport and we had requested driver to turn on AC for which he gave following reason :

Car window is jammed and when we requested again and again then only window was turned up and car AC was on.

We requested for fan speed increase he asked for booking Mini cab as in Prime sedan he can do only this much. However later when we informed we opted for mini and got sedan and asked to turn on...

*OLA Complaint*
4th May -There was a payment issue as the cc payment mode was changed by Ola app automatically to cash and I was dragged for payment by the driver and he made sure I fill gas in his car for Rs 600/- Despite Ola creating outstanding against my account, purely unjustified and painful, will never use Ola again...

I booked an Ola outstation ride from Chandigarh Airport on 24th May at 4 pm for Darlaghat (HP), which is 126 km travel in all and the expected fare shown was 3024 INR plus toll and parking charges additional. On reaching the destination at around 8:15 pm, i was charged 4529 INR for 198 km and in addition to that was charged 2275 INR for toll and parking charges. I have paid 4804 INR through G-pay and 2000 INR by cash as driver asked for it...

Travel date:13/05/2022
Invoice amount: Rs.3914 which included Rs.340 for parking/toll charges. I went to a company and so parking was free there. I watched that toll charges were only Rs.120
The driver took Rs.120
extra in addition to the bill amount of Rs.3914
mentioned in invoice. I got the invoice later so I paid Rs.[protected]+120). When I got the invoice, I saw Rs.340 charged. I contacted ola customer care...

Sir,

I have been receiving a number of calls and WhatsApp Messages from Ola asking me to pay dues, although I have paid all the fares directly to the Cab drivers. I have sent to them by return WhatsApp messages the screenshots of my last 7 ride booking details from 18.10.2021 to 22.3.2022 (Copy Attached herewith) that show that I have paid directly to the Cab drivers for all the rides undertaken by me, and there is no dues....

The company keeps calling me during work hours even though I have paid my dues,

they opened up my postpaid account without taking any permission or consent and now they are charging a high amount of money for every ride.

The Amount of every ride keeps changing when you end the trip....

Hi,

I have paid cash for two rides as ola drivers not accepting online payment so i paid by cash. But in ola app also the amount was deducted for two rides not reflected the cash paid by me. With out customer interaction how could you deduct the amount?

I have made complaint but no reply till now. 4438490 this is the reference number from Zendesk.

There is no proper support button or chat or...

We were charged more than the estimated amount that was shown at the time of booking the cab. We were on the same track as shown by the app. I want to get back the refund....

I took ola on may 23rd, 12.34pm. Crn [protected].
I was charged on my debit card the amount of 259 inr during trip. Then when the ride completed, the driver said that he cannot see the amount paid in his app via debit card and demanded we have to pay cash.
I showed him ola message on app where clearly, ola asked to pay via debit card and when i paid the amount was deducted from my bank.
He said to take this matter with...

I have booked ola scooter last year some where around July and paid my advance on 17th of sept 2021 and paid downpayment on 25 of jan 2022 and still my registration process have not been started and i called ola electric many time they ask me to only wait and tgey failed to give me deadline for delivery too...

N times I have booked Cabs via OLA and the drivers deny to pickup for the available fare. Return they quote triple price and ask us to cancel the ride. What is this robbery? It’s better to shutdown the services!!...

On 6.5.2022 I with my colleague booked a cab at 11:23am (for official trip) under OLA Rentals for 4 hours. Booking number was CRN[protected].
1. First he asked for OTP; he started driving so we thought it is OK. Suddenly he told us booking has not started as yet and we need to give the other OTP as well which we gave believing him (which was actually STOP OTP). That's how he completed our trip within 2 minutes of boarding.
2....

CRN NO.: [protected]

I had booked a cab on 16/05/22 at 08:49 PM from Hungerford street, Kolkata with two drop locations but to my surprise, after the ride started, it showed the end location only on the driver's phone. (Screenshot added, clearly showing 2 drop locations and only dropped at the final one). As he had to follow the company's rules he dropped us only at the end location and I was charged the entire amount of Rs....

I had a ride in OLA cab ( From my home ( VIVIANA Society CRG Pin code :421204 ) to Mumbai International airport T2 terminal, neither I had changed my location or change the direction shown in the MAP, Driver didn't end the trip as I was getting down from the car. It was said that he ended the trip.
Since the payment option was set in OLA money, I thought it would have been done and it will be reflected . I was in rush at the airport...

Ola is not processing my refund for ride #CRN[protected]. Ola requested bank account detail from me to process the refund but till now they have not processed the refund and now they have stopped replying to my emails.
Ola's support team confirmed that they have sent my refund for processing, it's been more than 1 month but still I have not received the refund....

Didn’t opt for any Ola postpaid but for the past one month I am getting messages continuously through various modes of communication (like whatsapp messages, normal messages and also mail messages ) and asking me to pay RS. 1000.

I didn’t activate Ola postpaid nor opted for the same. I have made all payments immediately through cash to drivers directly .

I have also sent mail to Ola team but there is no proper...

Today I booked ola cab around 6 :15 pm today visit khadakwasala dam 4km from my home location. For this ride initial total fare it was shown 174 rs but when we complete the traval driver ask me to pay 380rs as he said it display total fare from ola online, I can't understand this extra charge how it apply for my ride of 4km distance when I tried raise complain on ola help Desk it shows the message the fare is correct so I want to complain...