Ola Cabs / ANI Technologies Complaints & Reviews

I had a ride with driver by name vasanth R on 30th May, the trip cost 657, while I was paying him through gpay, the transaction said pending, so I paid him by cash, he told me he would refund me if transaction goes through, on 31st May, The transaction got completed and I paid him twice, I raised the issue with driver he is unresponsive, I also raised grievance with ola, they too have been unresponsive.so I kindly request you to resolve my issue by issuing refund from driver.I have attached my chat with driver and payment confirmation from gpay.kindly resolve at the earliest .Thank you

Hi, my sister had booked an ola rickshaw and he had drived very rashly without seeing on the other side of the road near thane bedekar hospital and did hit the dog on his leg. He is hurt and was not able to move. The Rick driver didn't showed any sympathy towards it when we asked him and just said that he is just a dog and didn't see. He didn't even felt to see what he has done. Here on the one side when entire world is supporting animals even celebrities and the other side there is such emotionless people. He was doing rash driving the entire journey and it didn't felt safe. I would request to at least take an action here on the Rick driver.

Rickshaw number MH04JH 9129 driver name Khurshid. Contact number [protected]

Date:6/3/2022
I request compensation/return of extra charges.

I had an Ola ride today. Firstly the driver took an unknown route without my knowledge, as a result, I was charged much more than expected.

Request for refund of extra charged money . I had book a cab from Ola on saturday 28.5.22 from IMS Noida sec 62, to Jaipuria Institute of Management at shakti khand IV Indirapuram Ghaziabad at 10: 40 am . I was dropped at my location at around 10:52 am . Driver asked me to pay through Paytm I informed him that i have booked the cab through app. when i asked that trip is ended he did not reply & moved the car . After 11 am i received the message...

I had taken an Ola ride from Kempagoda Airport to Nazareth School, Chandapura on Oct. 29, 2021. I paid the driver Rs. 1444/- in cash. The Ola App still shows the payment is pending. Please rectify this error so that I continue to enjoy the Ola ride. My phone number is [protected]. Thank you. Lucy Manjoly Varkey.

On 14th May, I travelled from Kopar Khairnar, Mumbai to Shivaji Nagar, Pune. When I booked the ride it showed around 2100 for the single outstation ride. But when I reached my destination (Shivaji Nagar Pune), the driver took 3385+150(cancellation charges)= 3535/- from my side. I have already raised a request for cancellation charges [Ola Support] #[protected].

Now my concern is, Total journey from Source to destination is approx.. 135 KM but invoice it showing 256 KM. Looks like I charge for 256 KM which I never travelled. Can you please look into this matter. Also cab AC was not functioning which is very ridiculous. Driver is completely lying as he hasn't given me an update about it before starting the ride.

Please let me know or call me back if you require more information.

-- I have already spoke many times with customer care and they are just please wait will get back to you soon this reply I am getting. Also I am continuously following with them on email but no response.

Ticket no: [Ola Support] #[protected]

I am really frustrated with old service.

I have paid the amount through Google pay to ola driver directly on his Gpay account by adding 40 rupees of toll tax for the ride I have taken on 25/05/2022 but it's still showing payment pending in ola app.

I think this is the new way to cheat the world by ola cab and their drivers.

Dear sir.
I have booked A Ola cab on25th Feb 2022 from Mumbai airport to Kudus Bhiwandi. At the time of boking Ola app shown 933 Rs will fare for this trip, but after completion they charged me 1433 rs.
when i have asked why extra money is being charged, ola executives told me its is due to pick hour.
but they should inform before they seat in car. also they didn't offer ant refund.

I had registered complaints regarding my below issue which are still not yet resolved and company is just making us fool and not giving after sales service as per their commitment. They failed to fulfill their words as promised.

My top most cases as below:

Number plate not received - scooter received and it's been more than a month. No one came to my place to fix the number plate

Battery performance: As per their promise, with 100% battery level scooter will give you a mileage of 135km flat but in reality I can see it is only 85km or less. My daily run records are available with company and how with how much load I am riding on the scooter but still not achieving the given milestone.

Invoice and RC: I raised complaints regarding address mismatch issue but till date it is still opened and not corrected as per the address proof provided. Further, I am still awaiting the RC smart card to be received from RTO .

Noisy sounds from the motor: Motor is now become to noisy and there is so much of noise coming from the motor

I wanted to return the scooter but they are not allowing us stating there is no such policy. They cheated the customers by selling faulty and very cheap scooter and now after sales service is horrible.

I want them to take back this scooter and refund the entire money paid as I AM NOT SATISFIED AT ALL.

I am a regular user of Ola Postpaid, and a punctual payer of the dues as well.
But this month, when my bill got generated, I noticed that there was a discrepancy of 607 INR between the amount I have traveled for and the amount Ola sought for me as the full bill amount.

The sum of the 7 transactions using Ola Psotpaid (126, 120, 330, 229, 737, 308, 625) is lower than the bill of 3082 that is generated.

I request not only a refund but a reasonable compensation for the error on their part.

Happy to share the attachment of the bill details but unable to find the attach button on this form.

We had booked a cab from Dahisar East to Lonavala for which we prepaid the estimated fare of Rs. 2394. When the cab reached the destination, I got a message from Ola that we have debited an amount of Rs 7243 from your account. Then the driver asked us for a cash of Rs 4800 because the app had miscalculated the km reading for whatever reason. We refused to pay and tried to reach customer care. The trips section in the app didn’t have any way to call/message customer care. The number given online turned out to be spam. The driver was able to connect to Partner care - I spoke to the lady, explained the situation but she said we’ll have to pay the amount mentioned and then ask for refund later. I asked her for a valid customer care number but she said they cannot provide that. The driver said to us that if we didn’t pay him, the money would be deducted from him which we thought was unfair so we paid him the amount.

I tweeted this issue out to Olacabs and they replied that someone from the team will call me in 48 hours but it’s been 15 days and no one has reached out to me.

Actual distance travelled in trip : 113km
Actual estimated fare before travel : 2394 Rs

Distance calculated by ola app : 386 km
Total money paid to ola : 2394 + 4800 cash= 7194

Ola has took 4800 ra extra.

Need GSTIN Invoice for all the bills automatically to the email ID, Pls.

We had booked can for airport and we had requested driver to turn on AC for which he gave following reason :

Car window is jammed and when we requested again and again then only window was turned up and car AC was on.

We requested for fan speed increase he asked for booking Mini cab as in Prime sedan he can do only this much. However later when we informed we opted for mini and got sedan and asked to turn on it is turned on.

Car Dickey was fully occupied and for airport luggage again he asked that we should have booked sedan car.

We have informed driver that this is completely unprofessional and way to show market monopoly to behave in any way they like.

Pls address to resolve as Ola service are getting bad for overall customer experience dispite overcharging.

*OLA Complaint*
4th May -There was a payment issue as the cc payment mode was changed by Ola app automatically to cash and I was dragged for payment by the driver and he made sure I fill gas in his car for Rs 600/- Despite Ola creating outstanding against my account, purely unjustified and painful, will never use Ola again

I booked an Ola outstation ride from Chandigarh Airport on 24th May at 4 pm for Darlaghat (HP), which is 126 km travel in all and the expected fare shown was 3024 INR plus toll and parking charges additional. On reaching the destination at around 8:15 pm, i was charged 4529 INR for 198 km and in addition to that was charged 2275 INR for toll and parking charges. I have paid 4804 INR through G-pay and 2000 INR by cash as driver asked for it to pay fuel at petrol pump.
I paid it after some argument as i didn't wanted to create a mess in the residential area i am staying in.
It is just impossible to drive through hill areas at peak hours to 198km in just 4 hours and on top of that its just impossible to have a amount of 2275 INR as toll and parking charges in just 126 km span in india for a cab.
Total amount charged was 6804 INR on showing 3024 INR initially.
I just want to have a look into the matter and refund the amount which has been deducted inaccurately and unjustified.
Cab ride reference number: CRN [protected]

Travel date:13/05/2022
Invoice amount: Rs.3914 which included Rs.340 for parking/toll charges. I went to a company and so parking was free there. I watched that toll charges were only Rs.120
The driver took Rs.120
extra in addition to the bill amount of Rs.3914
mentioned in invoice. I got the invoice later so I paid Rs.[protected]+120). When I got the invoice, I saw Rs.340 charged. I contacted ola customer care several times but everytime they copy paste same response saying customer has to pay toll charges. My question was why twice which was never answered. I want justice and my money back.

Sir,

I have been receiving a number of calls and WhatsApp Messages from Ola asking me to pay dues, although I have paid all the fares directly to the Cab drivers. I have sent to them by return WhatsApp messages the screenshots of my last 7 ride booking details from 18.10.2021 to 22.3.2022 (Copy Attached herewith) that show that I have paid directly to the Cab drivers for all the rides undertaken by me, and there is no dues. Still they have been pestering me continuously by sending WhatsApp Messages and calling from more than 20 different numbers, mentioned below, threatening me to take legal action, and that they will send their persons to my residence. I am a SENIOR CITIZEN of this India and being subjected to inhuman treatment by OLA causing extreme mental harassments.

Mobile Numbers from which I have been receiving WhatsApp Messages:
[protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected];[protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected]; [protected].

I am earnestly requesting you, Sir, to please take appropriate action in the matter and direct OLA to stop harassing me unnecessarily for none of my fault.

Thanking you,

Sincerely,
Vijayanta Kumar Sinha

The company keeps calling me during work hours even though I have paid my dues,

they opened up my postpaid account without taking any permission or consent and now they are charging a high amount of money for every ride.

The Amount of every ride keeps changing when you end the trip.

Hi,

I have paid cash for two rides as ola drivers not accepting online payment so i paid by cash. But in ola app also the amount was deducted for two rides not reflected the cash paid by me. With out customer interaction how could you deduct the amount?

I have made complaint but no reply till now. 4438490 this is the reference number from Zendesk.

There is no proper support button or chat or voice assistant in ola app.

Please bann this app if they are not ready to serve people properly.

I want my amount to be refunded.

Lot of people suffering from ola app.

We were charged more than the estimated amount that was shown at the time of booking the cab. We were on the same track as shown by the app. I want to get back the refund.