Ola Cabs / ANI Technologies Complaints & Reviews

In recent days im facing following defaults
1. Denying service if we payment is online
2. Demanding extra money by drivers
3. Ola customer car is very repsonse

Here, in Vadodara, ola cab/auto drivers doesn’t follow rules and regulations set by ola. In fact, for every ride they demands extra cash, there behaviour towards customers are unfair, we do not feel safe! For booking single ride need to wait for 5-6 booking as ola drivers always cancels booking after accepting it! They try to loot customers by asking extra money (giving excuses). Not a single ola driver is behaving fair with customer, so I kindly request you to look into this matter and please shut the ola services in Vadodara as they have lost the control and authorities in Vadodara!

I booked a cab from my house in asansol to Kazi nazrul airpit in andal. The distance is around 30km and the estimated fare was 1006 but at the end of ride the kilometre reading is 71km and I was charged 1553. The ride only took 50 mins and it says distance is 71km. They want to claim he was driving at over 70kmph. Absolute scam.

Dear team,

It's highly disgraceful for customers that no support is being provided on the app. It's been more than 3 days of having raised an issue. And no satisfactory revert!

I travelled from Kolkata airport to my residence on 14th May 2022 opting for payment through gpay. The driver, who was in dire need of cash, requested me to pay cash and assured me that he would change the payment method and disclose cash payment directly to driver. So i paid him the cash.

But thereafter, it's been 5 days that the app shows me payment pending. It's really very disregarding that even after having raised an issue, there was no satisfactory reply.

It reflects like as a scam now! That you wish to steal money from the customer.

Since ola support was not helping I tried calling the driver twice. Both the times he answered the call and assured that he has reported of having received cash from me.

Obviously this is intolerable. I have tried all ways and means to reach you but no satisfactory reply. And this is my last hope.

I have also share the recording of my conversation with the driver wherein he is admitting the cash paid to him and the settlement done by him on the app. This has been shared on email ids [protected]@olacabs.com and [protected]@olamoney.com.

Wish the team would help me get my issue resolved asap.

Warm regards,
Payal Bharwani

I have booked cab on 13 th may which later i observed that my booking was cancelled by driver and i charged 50 rs. Aftr next ride on same day i paid 471 rs instead of 421 that is 50 rs extra.
I kept trying calling to driver and at last he is not picking up my call .which i have auto recording .
Kindly refund my money .
Thanks and regards,
Satyarth saurabh
Mobile-[protected]

Hi,

I booked a ride on 23rd April 2022 from Patrika Nagar to Hitech City. The auto arrived and while I was showing him the drop location he snatched my phone and escaped. I tried to run but it didnot work. Ola dashboard shows that i completed this ride and that he took money from me but thats not true.
He didnot even start the ride. I reached out to local police station in Gachibowli but I couldnt get FIR done because phone was stolen in Miyapur, I tried calling Ola multiple times but the helpline isnt working.
Please help me:
Date of incident : 23rd April 2022
Driver name :SRINIVASULU DYAVARI
Driver phone number (shown by Ola) : [protected]
Unique ride number : CRN[protected]
Resolution: I need action to be taken on this driver. Also, I need my phone at any cost or I need a refund from Ola for this phone. Phone is redmi 9A blue colour, bought in Feb 2022. Cost is 6999 INR.
Totally horrible experience. Hope to get any resolution here. These people should be punished.

I booked ola cab and paid the driver in cash but in my application payment is showing as pending, please resolve the issues

This is regarding a ride (CRN# [protected]) that I booked on 3rd May 2022.

OLA Billed me Rs 60 extra as Airport parking fee. However, the cab was not parked inside the Airport parking zone.

The driver asked me to walk around 400M outside the Airport Zone to the main road. When I asked for the reason, he said if he enters the parking area, a parking fee will be applied.

Ride was taken from the location "889F+MX6, Hundru, Ranchi". This boarding point is not an Airport Parking Area. The cab never entered the Airport to pick me.

The pickup point (889F+MX6, Hundru) is 400m away from Airport Parking. I had to walk to the main road to board the cab.

Please find the key points below:

Ola app showed initial Fare = 792 rs.

Ola app's invoice fare = 679 rs

Driver demanded parking amount = 60 rs . parking fee screenshot attached.

So total money i paid extra because of the defect in your app and driver demand = 169 rs..

But ola company rejected my request saying it is paid in cash and out of scope of ola

On 11th April 2022 I paid Rs 9999 to Ola cars for reserving a car which was brough to my residence for a test drive, through my freecharge wallet. The payment failed, I got email from OLA cars stating that payment failed, if money is deducted it will be refunded within 7 days, but till date I am following up for the refund.

Ola has been harassing and threatening me about an apparent Rs 600 due on my account. Claiming that the person will show up at my residence to serve me a notice.

This is not only fraud but also unethical. Numerous emails and calls have gone unanswered, with ola blaming ola money and ola money blaming ola cabs.

The ride was booked for and paid in cash however, there is now a duplicate charge on my account. (500+100 late fee)

I'm exhausted and tired speaking with them. The issue was escalated multiple times and even a callback was promised but so far nothing has happened..

On May 3, 12: 01, i booked a cab from EB-20 Nirala Nagar, Lucknow to PVR Phoenix, Lucknow . After we arrived I was charged 300 rupees by cash, the driver took it and went away. After a few days I realised that Money was deducted from my Ola money for that particular ride. I have not yet received the money back that was wrongly deducted.

I have booked a car in ola cars with certain amount due to some reason i have to cancel the booking but now they are saying its not refundable and when i asked them that i am ok with same car and i will purchase it so they are saying its price increase with 2 lac. Ola india

Ola ride CRN [protected]. The driver cheated! He did not end the trip at original drop location. And ended it much later.
So, the final fare was higher. I got down at the original location.

It occurred on: 02/05/2022

Refund Rs. 268. Need back my hard earned money which was robbed because of driver's mischief.

Refund was issued but did not receive. Then coupons were issued but don't work. Then bank account details were taken but no response.

I travelled from blind people's association to new cg road, chandkheda (Ahmedabad), on 10th May 2022. I paid using ipay. The payment showed was not successful during the first few tries. The driver was paid twice- on ipay and on paytm. The phone number of the driver is: [protected]
He was paid into accounts: @[protected]@icici
@himsrajput170893
For rs.244
Tried contacting the driver, he did not respond after the first conversation. Kindly resolve my payment issue.

Hello Team,
Greetings of the day

I have an issue with my ride CRN [protected]. Today I booked a cab from Chandigarh Airport to Kharar Bus Stand. The driver asked me to cancel the ride and assured me that he will complete the ride at Rs 470, but I didn't agree since it was not a good option. Once my ride was completed, the driver asked me to pay Rs 100 for parking at Airport and 120 for Punjab Tax, and another Rs 80 for his commission.
I asked the driver why he is asking for extra money, but he didn't answer my question. Since it is a new place for me so I didn't argue with the driver and paid the extra amount. So I pay a total of Rs: 770, while the cost of my ride was only 470.

So I would like to request you to kindly reimburse the extra amount that was paid by me.
Please let me know if you need any further information. I have paid the total amount by phonepay and attached the screenshot also.

Note: I have already sent an email to [protected]@olacabs.com on the 14th of April, but didn't get any response.

Thanks & Regards
Trishant Kaushik
Mob: [protected]

Sir i have already paid cash for my rides though it is post paid. Now demanding for dues. Is it fair to demand as we already cleared the payment

I booked a cab on 1 May 2022. My driver insisted me to pay cash. My bill was 166 rs but I paid 190 rs since we both didn’t have change.
Driver didn’t update in app that he has take cash. Now ola cab company is asking to pay online in post pay saction.
Pls help to resolve the issue.

My ticket no is[protected]
CRN no is [protected]

My dad was traveling from Mumbai Airport to Thane on 25th April. When the ride ended he paid him via Paytm and the amount got deducted from his account, however the driver denied the payment saying he haven't received the money and insisted for cash. He also agreed that if he receives the amount he will pay back. He pressurized my father for cash and didn't let him out of the car. My father paid him cash. He doesn't understand much about all this payment. However it came to my notice when I was checking his bills that he has paid him twice. My father also tried to contact the driver. I am sharing the screenshot of the communication for which he is not replying him. My dad is a regular user of ola. You can check his history. Kindly do the needful at the earliest and refund the amount as soon as possible. Also take strict action against such drivers who takes undue advantage of senior citizens.

The ola cabs agreed to give the refund however no refund has been given its been 20 days.

I had booked an Ola Auto OLA AUTO RIDE CRN [protected] and the estimated fare shown was Rs.28/-

When the ride came it was a white Celerio.

Upon checking with the driver that despite of booking an auto how have a car come... he told me that he does'nt know about that but I will be charged the fare I had seen while booking the ride.

Upon reaching the destination I was charged with Rs.208/- instead of Rs.28/- as shown in the app.

I demand a refund of my money as neither I had booked this ride nor was I intimated about the booking being revised at Ola's end.

Also the estimated fare for mini for the distance of 1.3km is less than Rs.100/-
It can't be Rs.208/-

Upon constantly asking for the fare breakup from OLA the just closed my case stating "RESOLVED" without any clarification