Ola Cabs / ANI Technologies Complaints & Reviews

I took ola on may 23rd, 12.34pm. Crn [protected].
I was charged on my debit card the amount of 259 inr during trip. Then when the ride completed, the driver said that he cannot see the amount paid in his app via debit card and demanded we have to pay cash.
I showed him ola message on app where clearly, ola asked to pay via debit card and when i paid the amount was deducted from my bank.
He said to take this matter with ola people and demanded we pay cash. We paid cash and got a receipt of cash payment via ola.
Now amount of rs 259inr is debited from my pnb account and also we paid cash of 259 inr too for the same trip.
When i tried to contact ola repeatedly, i got
No help. The app has no useful option to contact them, i tried writing to them and they just keep resolving my issue, when clearly my amount debited is not returned and the issue is not resolved.
They ask to provide bank statement but when i do they just resolve the issue without any return or any further talk. There is no contact number either where i can contact them.
I have all the proof of cash receipt and amount debited from my account. And also the option that ola provided during my ride to pay via debit card, which, led me to pay via the debit card option.
Their app is screwed up and it no where reflected my payment via debit card on the driver or customers app.

I have booked ola scooter last year some where around July and paid my advance on 17th of sept 2021 and paid downpayment on 25 of jan 2022 and still my registration process have not been started and i called ola electric many time they ask me to only wait and tgey failed to give me deadline for delivery too

N times I have booked Cabs via OLA and the drivers deny to pickup for the available fare. Return they quote triple price and ask us to cancel the ride. What is this robbery? It’s better to shutdown the services!!

On 6.5.2022 I with my colleague booked a cab at 11:23am (for official trip) under OLA Rentals for 4 hours. Booking number was CRN[protected].
1. First he asked for OTP; he started driving so we thought it is OK. Suddenly he told us booking has not started as yet and we need to give the other OTP as well which we gave believing him (which was actually STOP OTP). That's how he completed our trip within 2 minutes of boarding.
2. We complaint in their app but there was no response and they settled complaint without understanding issue. There is no provision in their app to escalate.
3. This driver told us that he can still take us to destination. As we were already on car and had little option to get down on flyover we opted to move in same car. He took us to destination.
4. When we reached destination; he asked for some cash for CNG and started shouting at us. Forcefully we had to give him Rs 400 CASH as we were getting late for meeting.
5. When we returned back to our office in same cab; he started shouting at us and started threatening us with his head rest and asked for more money. We were forced to pay him Rs 1611 money to avoid a difficult situation for ourselves. OLA bill was Rs 1111.
I complaint to OLA but very mundane or no response.
If it was OLA trip, I want my money back as the whole trip officially ended in 2 minutes; No trip can end in two minutes for Rs1111.
I want OLA to respond why OLA did not respond to my first complaint and my further complaints to them regarding misbehavior of driver.
If it was not OLA trip; I want my money back from OLA.

CRN NO.: [protected]

I had booked a cab on 16/05/22 at 08:49 PM from Hungerford street, Kolkata with two drop locations but to my surprise, after the ride started, it showed the end location only on the driver's phone. (Screenshot added, clearly showing 2 drop locations and only dropped at the final one). As he had to follow the company's rules he dropped us only at the end location and I was charged the entire amount of Rs. 436 by the app.

I had to pay the driver the entire amount and then book another cab for the 1st destination at the surged price because it was very late at night and I had no option left. Additionally, I paid triple the cost that night with excessive harassment.

When I called OLA consumer care on the 16th of May, to file a complaint about the issue they said it will be resolved within 24 hours they have recorded the complaint but one week went by with no update at all.

I called again yesterday[protected] to understand why no action was taken on my case, the complaint was not even filed as stated to me on the previous call. Furthermore, I had to again wait on call for 30 minutes online and then know that nothing can be done since it was an application glitch which they will try to minimise. The employer was very rude and blamed it on me saying that it happened because my app was not updated and I need to bear the entire cost since it was my fault. If that had been the case then why was that featured displayed in the app to me? Secondly, I am using the app for a long time and it was not the first time I added two locations so if my app was not updated it should have happened before as well but it didn't. Lastly, I had to pay for a ride I did not take to one location and as a consumer, I was asking for a solution which is not wrong and the employee saying that nothing can be done is absolutely unfair.

This was absolutely unethical behaviour by the company and its employees blaming the customers for a glitch in its own app portal. I did not get my money back and additionally had to face so much harassment for no fault of my own. I would like to bring this matter to the notice of the concerned authorities and get a resolution for the harassment faced by me because of the company.

Thank you!

I had a ride in OLA cab ( From my home ( VIVIANA Society CRG Pin code :421204 ) to Mumbai International airport T2 terminal, neither I had changed my location or change the direction shown in the MAP, Driver didn't end the trip as I was getting down from the car. It was said that he ended the trip.
Since the payment option was set in OLA money, I thought it would have been done and it will be reflected . I was in rush at the airport to catch my flight
but later on I noticed that driver didn't do that and I reported this case as a complaint to customer care portal . Support Case No:[protected]
Because of availing the next ride in OLA cab and since the additional amount was reflecting in my account, I had to make that payment thinking that the amount ( RS 234 INR approx. ) will be refunded . It has not been refunded . The reason OLA is giving is not viable .

Ola is not processing my refund for ride #CRN[protected]. Ola requested bank account detail from me to process the refund but till now they have not processed the refund and now they have stopped replying to my emails.
Ola's support team confirmed that they have sent my refund for processing, it's been more than 1 month but still I have not received the refund.

Didn’t opt for any Ola postpaid but for the past one month I am getting messages continuously through various modes of communication (like whatsapp messages, normal messages and also mail messages ) and asking me to pay RS. 1000.

I didn’t activate Ola postpaid nor opted for the same. I have made all payments immediately through cash to drivers directly .

I have also sent mail to Ola team but there is no proper response . Then again I have escalated this issue to next level by sending mail to escalation and grievance team. Then also there is no response as of now.

Everyday getting so many threatening whatsapp messages from different numbers .

I have clearly explained everything on mail and asked to deactivate the Ola postpaid as I have not used anything so far .

Kindly help me to come out of this
Really it’s disturbing me a lot and creating lot of mental pressure

Kindly do the needful .

Today I booked ola cab around 6 :15 pm today visit khadakwasala dam 4km from my home location. For this ride initial total fare it was shown 174 rs but when we complete the traval driver ask me to pay 380rs as he said it display total fare from ola online, I can't understand this extra charge how it apply for my ride of 4km distance when I tried raise complain on ola help Desk it shows the message the fare is correct so I want to complain about this.

I tried to call many times every time my call is disconnected from your side.Sir, My ride was started from ashoka gardan to chetak bridge bhopal. Ola charged me 2679₹ for 74.50 km. which is much more than usual. for the ride driver name was Ashok Chouhan. His car was full of dirty and AC was also not working. He made me to change location many times which i did not konw will result in increases in the total fair. He complled me to give him five star rating. how could it be charged more than anything. I want register my complaint against both the driver and the company. it was the CRN[protected] number. date of journey was 21.05.2022.

I paid Rs 1723 via ola money.. Money is deducted but order is not confirmed in myntra.

Ola cab services has been harassing me since a month or so every day by sending tons of messages starting from 3:00 am or so by sms and what’sapp messages.
I have already paid by cash still I am being charged by my ola account, I have tried explaining them by texting and also asked for their contact number to discuss and explain about it, but they are not all responding by phone.

The Ola company has permanently blocked my account because I was late in paying my 173rs dues because I lost my job. It has been 2 weeks I have not received any response from the company.
Unblock it or else i m filing legal charges

On, May 6th, I had booked a cab from Bandra for my home in Goregaon and added a stop so that I could pick my son from school in Oshiwara on the way. Fare was updated and the stop added. By the time the cab came, I was running a little late. And when I opened my app, there was a problem with the app and the only stop it showed was my home. The app was showing some message that I don't remember anymore. I asked the driver if he could take me to school meanwhile I could check with the customer care, but the driver was a little rude, he stopped the car and he said he can't and that he will go straight to Goregaon. Would have gone hardly 500m, I got down and I was charged Rs. 163. I tried calling them, but didn't find any number that was working. I could even find any option on the app, where I could find any help. I had been a loyal customer of Ola, and it failed me terribly for the first time. I want the money back.

In recent days im facing following defaults
1. Denying service if we payment is online
2. Demanding extra money by drivers
3. Ola customer car is very repsonse

Here, in Vadodara, ola cab/auto drivers doesn’t follow rules and regulations set by ola. In fact, for every ride they demands extra cash, there behaviour towards customers are unfair, we do not feel safe! For booking single ride need to wait for 5-6 booking as ola drivers always cancels booking after accepting it! They try to loot customers by asking extra money (giving excuses). Not a single ola driver is behaving fair with customer, so I kindly request you to look into this matter and please shut the ola services in Vadodara as they have lost the control and authorities in Vadodara!

I booked a cab from my house in asansol to Kazi nazrul airpit in andal. The distance is around 30km and the estimated fare was 1006 but at the end of ride the kilometre reading is 71km and I was charged 1553. The ride only took 50 mins and it says distance is 71km. They want to claim he was driving at over 70kmph. Absolute scam.

Dear team,

It's highly disgraceful for customers that no support is being provided on the app. It's been more than 3 days of having raised an issue. And no satisfactory revert!

I travelled from Kolkata airport to my residence on 14th May 2022 opting for payment through gpay. The driver, who was in dire need of cash, requested me to pay cash and assured me that he would change the payment method and disclose cash payment directly to driver. So i paid him the cash.

But thereafter, it's been 5 days that the app shows me payment pending. It's really very disregarding that even after having raised an issue, there was no satisfactory reply.

It reflects like as a scam now! That you wish to steal money from the customer.

Since ola support was not helping I tried calling the driver twice. Both the times he answered the call and assured that he has reported of having received cash from me.

Obviously this is intolerable. I have tried all ways and means to reach you but no satisfactory reply. And this is my last hope.

I have also share the recording of my conversation with the driver wherein he is admitting the cash paid to him and the settlement done by him on the app. This has been shared on email ids [protected]@olacabs.com and [protected]@olamoney.com.

Wish the team would help me get my issue resolved asap.

Warm regards,
Payal Bharwani

I have booked cab on 13 th may which later i observed that my booking was cancelled by driver and i charged 50 rs. Aftr next ride on same day i paid 471 rs instead of 421 that is 50 rs extra.
I kept trying calling to driver and at last he is not picking up my call .which i have auto recording .
Kindly refund my money .
Thanks and regards,
Satyarth saurabh
Mobile-[protected]

Hi,

I booked a ride on 23rd April 2022 from Patrika Nagar to Hitech City. The auto arrived and while I was showing him the drop location he snatched my phone and escaped. I tried to run but it didnot work. Ola dashboard shows that i completed this ride and that he took money from me but thats not true.
He didnot even start the ride. I reached out to local police station in Gachibowli but I couldnt get FIR done because phone was stolen in Miyapur, I tried calling Ola multiple times but the helpline isnt working.
Please help me:
Date of incident : 23rd April 2022
Driver name :SRINIVASULU DYAVARI
Driver phone number (shown by Ola) : [protected]
Unique ride number : CRN[protected]
Resolution: I need action to be taken on this driver. Also, I need my phone at any cost or I need a refund from Ola for this phone. Phone is redmi 9A blue colour, bought in Feb 2022. Cost is 6999 INR.
Totally horrible experience. Hope to get any resolution here. These people should be punished.