Ola Cabs / ANI Technologies Complaints & Reviews

I am user of your ola and mostly using it. On 18 sep 2016 i booked ola micro cab at 12.05 from patna junction. The cab boy divesh kumar pandit called me and told that i am coming 10 min. At the time of booking it was showing 8 min time.

He came at 12.30 pm and my ride start at 12.33 by crn number is[protected]
And traveled 6.5 km. My bill was rs 190. When i checked the ride time was showing start at 12.05 and end time 12.49 pm. As per my thinking by bill ride time should start at 12.33 when i gave crn. And by bill should be calculated on 20 min time. Is this a technical issue. Or you calculate like that only or it was done by cab boy can you please let me know.

My registered mobile number is [protected] and email is [protected]@rediffmail.com. Can you help me on that

I was awaiting a old cab, at a crowded traffic circle. The driver did not call me on reaching the circle. By the time i located the cab, parked on the diagonally opposite side, and waded through the traffic, old had cancelled my booking because it was more than their stipulated 5 mts waiting time!
And i received a prompt message stating that i would be charged rs.50 penalty for having not taken the drive!
Date: 22.09.16
Place: samartheswar circle, law garden, ahmedabad.

Name : megha gupta
Phone no: [protected]
Crn no. :[protected]
Driver name : dharampal
Cab : mini white indigo
The worst experience i had with ola was this ride
I rode with ola after a long time because i ride with uber from few months due to its amazing service

The driver first started sharing his personal stuff and the can was too smelly
The driver was highly argumentative
I would never prefer ola now after this experience which i never had with uber
Thanks

Hi,
I have used ola cab service on[protected] from mulund west to sahar elevated rd, sahar, international airport at 04:38pm. we asked the driver to stop the car in between to take the printout but he didnot answered us & when we said to stop he refused to stop for even a minuet. later on he took long route for which we said him before that this is not the way which was showing on his device & was also long but still he didnt bothered to replay.
I even forgot my umbrela in the car, but soon i tried to reach the driver but his phone number was continuously coming busy. later after sometime i called him back & he talked very rudely with me.
I tried calling ola customer care also.

Drivers information:
Name: sagar jagannath mahangade
Phone no: [protected]
Prime suv - brown ertiga mh-11-bd-6153
Crn[protected]

I book cab 7th September (CRN[protected] for my dormitory to Railway station ( I have done advanced booking 2 days before on 05th September).
On 7th September I am waiting with my Pregnant wife for Ola cab. But i got the the message from OLA (Sorry! we could not find a cab at your location for your pick up time ).
I was only 1 hour for train and more than 45 minutes journey when i got the message.
I was very tough time for me. Then i request a private car to reach us to they station and he (watching to my wife condition) drop us to the station.
My question is is this the the service of OLA? Please take action on local official immediately and reply me what action is taken.
other wise I am going to complain in Ministry of Transport.

Driver Name- Rohtas Singh
Mob. No. [protected]
Cab No. HR39D8031
Date 21/09/2016
The cab was booked by my female friend and driver thought that only she was going to take the ride but that didn't happened and he refused to go. It was clear from his intentions that he is more interested to take female passenger and can harass them. Need a strong actions against him as people like him are responsible for female harassments. what if instead of me, my friend had to take that ride??
We cancelled that cab and tried booking another one but he did'nt get away from there as he knew we will try to book a new one and GPS will pick his cab first instead of looking for some other around that area.
Requesting you to please share his details to the concerned so that liable action can be taken against him. Thanks
For details please contact below
[protected]

Hello sir/ma'am
I have booked ola cab on 18th september 2016 (sunday) night around 11 p. m.in mohali phase 7 to panchkula. first cab i booked and driver said he cannot go to panchkula sector-21 so i cancelled it. then i booked another cab and driver called me and said he will arrive at my location in 5 minutes as he was nearby. but i waited for 15 minutes and he din't arrived. they cancelled the request from their side. then i booked another cab and he also did same. he said he will be reaching in 5 minutes but again he did not arrived. i waited for ola cab in mohali phase 7 till late night 11:50p. m. but nobody arrived. they are so irresponsible that they don't even care that a a passenger is waiting. i even called them to confirm that surely they will come and they said yes mam coming in 4-5 minutes.
I was really fedup with this response from the cab drivers.
Below are the details of my booking crn number:
1st cab crn number[protected], car number - pb01a5660
2nd cab crn number[protected], car number - pb01a8048
3rd xcab crn number[protected],

Please try to make your service better and if the driver is not willing to go then he should not accept the request.
Atleast don't harass the passenger and waste time. i wasted around 1 hr waiting for my cab at it was around 12 mid night.

1. Kindly ask your drivers especially in Pune region to follow the traffic rules. I have been using Ola for the past 1 month on a regular basis and all the drivers jump the signal's especially in the morning time.

2. I got a message from OLA stating that I have a Coupon available which I can use within a particular time period. But when entered the coupon is not accepted. If your system does not accept, then why do you make coupons available for us. Contact me at: [protected]@gmail.com

I booked a cab for 20/09/2016 for 7.30 p.m vide CRN[protected]. The driver firs told me that he was coming and then at the last moment refused to come and misbehaved. I had to take my father to doctor and because of his refusal we got delayed and later my dad was hospitalised because of your drivers stupidity. licence of such drivers should be cancelled and ola should remove such insensitive people from there list.

Driver Name - Imran Khan

Dear ola
Booked a pick up today morning 20th sep 2016 (8.20am), crn[protected]
Mr saha ([protected]) tried to reach me form 8.08 am. when i am trying to reach he is busy on phone his mobile and other numbers both busy, on my pick up timing[protected]. got in by 8.30 in cab wherein the driver refuse to take crn, since i am not paying via ola money.
Immediately after asking destination he insisted for fueling the car.
When i asked if no fuel i will hail other taxis - reply is fuel is enough but if we meet traffic it will not be sufficient.
The driver was adamant and continuously insisting on directing to fuel station which is other way of my route.

I told him i do not wish to speak i want peace of mind to travel, he kept arguing.

I had to drop the cab within 0.5km of starting it because the driver taking car in other direction since there was not fuel.

Please donot cheat customers and donot give services if you are capable.

I have decided to use ola ride when the app was showing 2.0 surge. My drop location was 1.6 kms and it was my usual route but I was shocked to see the bill on 13th September 2016 with 196 rs. They have charged me 4 times more and when I contacted customer care they had sent me calculation which doesn't make any sense.
Base Fare: 80.0
Ride Time Fare For 11 Min x Rs.1/min: 11
Total Without Peak Pricing: 91
Peak Pricing (2.00x): 91.0
Total Fare: 182
Sub Total: 196.19
Rounding Off: -0.19
Total Bill: 196

I have included the fare break up sent by their customer service. Even their customer services don't know simple math calculation.
I want refund of additional charges to settle this matter.

The fare rate was approx 120-150 for my destination . That guy switched off his phone and told it will be 240 Rs and after argument we had a deal of 170 rs still i had to give 20 rs more . When i reached my destination i didnt had change so i gave him 200 Rs and waited there for change and he told me to wait and ran away very fast . His name Rathod and his no :[protected] Location : Aurangbad

Dear Sir/Madam,
I booked an ola cab from Phoenix Mall Pune today 18th September 2016 at 8pm, and I got a message that cab no...9212, driver Jeevan Kashinath has arrived. But when I tried contacting him his phone was switched off for more than 15 minutes. Finally he picked the phone telling me that he cannot come and asked me to cancel the booking. I was in a hurry and took your rivals cab to reach my destination. This was highly unprofessional conduct of Jeevan' Kashinath the driver. Instead he getting in touch with you he asked me to cancel the booking.
Then I get a message from Ola saying "tried reaching to confirm driver-initiated booking cancellation, CRN[protected] had to be cancelled due to no response from you. Please try the Ola app to book a new ride.http//m.ola.bz/. I don't think I should patronise Ola now, where a driver trying to save his skin puts the blame on customer. If I am charged a cancellation fee I request to cancel it since I am cash paying customer.You already have my mobile no.
Yogesh Mathur.

Yogesh Mathur.

[Ola Support] #[protected] App Issue : Unable To Apply Coupon

The above complain was highlighted to olacabs, where they had given the offer vide email. I.e Rs 75 off. Instead of attending on the right time the supervisor didn't follow and just gave 2 miss calls. And after repeated follow ups the email comes as follows. That the offers are system generated and is not eligible for everyone. If that's the case then they should have the offers done manually rather than computerized.
Here the work goes advance and the email comes as ancient alien.

Hi,

I was tracking my driver from last 6 days. He was not qualified for any incentive.

Kindly let me know which bookings are invalid for incentive. Please let me know as soon as possible. It is impacting both financially and morally.

Please check my last 6 days bookings. There should be some error. How it is possible for all six days. Whenever my car cross 16 bookings, your system says invalid bookings. Even we are not accepting same customer bookings twice.

Thanks
Narendar Tiwari

First of all you received the cash in advance but didn't provide me the drop at my scheduled location (OSN[protected] which is very unethical and compared as stealing or robbery.

We have waited for more than 10 mins but the shared co-passenger didn't show up at the scheduled location and he asked the driver to pick up from a different location which was far away from my scheduled destination. (THIS IS NOT IN YOUR POLICY FOR OLA SHARE RIDES. PLEASE FIND THE ATTACHED NORMS FOR SHARE RIDE).

And the shameless, illiterate, greedy punk i.e. the driver (who doesn't know how to operate the apps & follow the navigation) asked me and my wife to leave the cab middle of nowhere because he had to pick up the co-passenger since it's his business and asked us to wait until the co-passenger board to the cab. But as per policy we should wait for 3 minutes only. Do you have any control over your drivers?

Most surprisingly, when I called the SOS service for his rudeness from the Ola apps, the ola representative started mocking me. I asked the full name of the representative but he did not disclose his full name (kept telling me Mohammed.. Mohammed.. mockingly)..

It was the worst, insecure and unsafe journey I ever had in my life. I had to take an enormous mental pain and trauma for your unethical behavior. I'll never recommend ola if you are travellin with your family.

This organization run by the bunch of fraud people. Shame on you guys!!..

I've booked ola share cab on 17/09/2016 Saturday night from Guindy to Lakshmi Nagar Velachery. The cab came on time but the driver dropped me at Lakshmi Nagar Adambakkam and told this is the destination he got and deducted 50Rs fare from Ola money. I insisted him that this is not the actual place but he argued that this place is showing him in GPS for drop and he told me to call ola customer care. Then I called ola customer care and told this. The customer care guy is a moron. The customer care guy is telling that you have to check your GPS while booking and book another cab to go to actual place. But I've taken ola share to the same place more than 5 times but all the times they have dropped me in my location.
The worst thing is my battery is 2% and I can't book any cab from ola. So I've taken an auto by paying 150Rs from there to reach my home. Why the hell I've to pay 200Rs for 5 odd kms. If I've taken auto in Guindy station itself I would have came home by paying 70Rs. It's not about money alone. As I know that location well I've reached home. What if I've booked cab in some unknown location or what if I've booked cab for my parents and they relatively new to chennai itself.

I have been experiencing frequent denial of rides on my bookings .Cab drivers are trying different techinques to avoid rides and cancel, opting for better ones. They cant be choosy !!!.

Inspite of complaining several times to OLA customer services they send out a standard email saying that they have registered our complaints and are going to take action on the driver and no further communication on closure of complaint.

"" Maybe they are not worried about customer's because they have no competition. ""

My recent Booking which were cancelled CRN Nos are.[protected],[protected].

Dear sir,

I m Roshan Kumar. My Mobile number ragistered with ola is [protected]. I have issue regarding my mbg for 12-13 September for Car no. HR38V 1996 .As per conversation by your CCE l am not received mbg becoz of invalid bookings. It is happening with me since last 4 or 5 days. As per discussion with my driver I don't have any invalid bookings.l collect cash from driver on dealy bases and everything was correct.l am so depressed by you guys. No one of you told me that which booking is invalid. How can you take any bookings and put it on invalid bookings. lt is not right sir. This time l just want my mbg for 12-13 September because I know that my all bookings is valid. If this happens it is not possible for me to earn profit even I am not able to recover my per day fuel expenses and driver salary. So please I request you to attend my case at priority bases and give me a reason to go on with ola cabs.

Thanks,

Roshan Kumar
[protected]
HR38V1996
Driver name- Rohit saini

I had booked mini olabcab ride at 1:41pm on 17sept 2016. Cab white Indica. Driver name: machindra bhal. My booking request was accepted. Driver did come to near pickup location. I had even called to determine exact location of the driver. However my request was cancelled randomly without any reason. Please ola stop this services if you are not well equipped to handle it. CRN[protected]