Ola Cabs / ANI Technologies Complaints & Reviews

I left my wallet in an ola cab and i immediately call the driver and let him know about my wallet. but when i call him again he intentionally did not pick my call but when i complaint to ola and asked about his another number and called him with different number picked the call . this shows his malafide and again after knowing this is me calling from another number he switch the phone off again. ola customer care person was also on the conference at that time.
when i asked ola to take action against the person they did not entertain my case and said we cannot do anything.

i was carrying around 25000 cash and my credi and bebit cards and other documents as well in the wallet. i really felt cheated from both the driver and this reputed company called OLA.

THE DRIVER NAME IS BRAJESH
THE CAB NUMBER WAS HR69C6734 WHITE DZIRE.
DRIVER NUMBER IS [protected].
AND MY RIDE NUMBER WAS CRN[protected]
MY NUMBER IS [protected].

I have booked a taxi date 30/08/2016 from New Delhi railway station. I had also got driver details and phone no.
For about 1 hour I was continuously calling the driver but he didn't pick the phone. Unfortunately, i have to take an auto to my destination. After about 2 hours I also got my fare details INR 126 with a thanks message. What a BS. Your drivers were doing personal business also.
Driver name was Daleep and phone was[protected] car no. DL1RT 9092 wagon R.
I want you to take strict action against him. I will follow you for this.

My relatives had a flight from Pune airport on 12th September.
I booked an ola. Afroj ([protected]) White Vista MH13AX1198 talked to me and told me he would reach in 5 minutes. Next minute I received a message of cancellation of the cab.
Next I booked another cab Shankar ([protected]) iGrey Vista MH14CX3086.
Same result. On declaring the destination he too canceled the booking.
Again I booked another car. Gautam ([protected]) White Dzire Tour MH14FC2851.
He came to us.our guests boarded the car. On knowing the destination he too refused to go. HIGHLY FRUSTRATING. THEY HAD A FLIGHT TO CATCH.
I WILL NEVER TRY OLA in future.
Will delete the app today itself.

Dear Sir

Yesterday night we book one OLA micro Cab from Parel to Dombivli, OLA CRN NO:[protected], normaly we pay for his rout to OLA micro Rs.600 to Rs.700 but yesterday we pay 1869 for same rout. So this is fully chitting so we request you to please take a action against OLA. So in future no one cheat OLA to hos costumer.

Thanks & Regards,
Ravi D.Pusalkar

On Sept 4th I booked Ola for an out of station (New Delhi / NCR ) to a town in Uttar Pradesh a distance of 105Km. After the reservation we waited 30 min for driver to call us, he never called, when we called him he said he cancelled the trip, which is a bad experience in itself. So we made another reservation, this one like the previous one showed estimate of Rs[protected] for a 2 day round trip. The price seemed reasonable we took the trip. On the way back to the origin (New Delhi) our final bill came to Rs 5611, which is almost twice than the estimate. I spent 1 hour with Ola support, they did not budge, and started to find fault in my reading of estimate. Even the driver understood this the worst experience the customer can have and even though he understood he couldn't do much and said this has happened with him at least 10-12 times in last 3-4 months alone. Finally I had to take a stand and I handed the driver only Rs 3500, but I felt bad for the driver since his boss is going to eat him raw.

I can't wait for the day Uber starts supporting out of station rides and gives Ola the thorny stick up their xxx. It seems only Indian companies can come up with such stinkingly dishonest, rampantly corrupt means of cheating the customers. I have been using Uber for 3 years and never had a single problem, their estimates and final bill vary only 5% if that.

Ola learn something, else your days are numbered, no government ministers will be able to save you.

I booked Ola outstation on 3rd September to visit Kolad. Journey date was 4th September. at the last moment they cancelled booking because of non availability of driver. since the car was booked well in advance, they could have search for driver in advance. but they told they start looking for driver one hour prior to the starting time of journey. Due to all this we got late for journey. also on last moment we got costlier cab. also we miss the time line due to which we lost 7700 rs. of activities booked according to plant

I booked a cab for my female friend at 04.04 am from Ola app on 12th Sep 2016. ( from Dongarpada, Rustomjee global city, virar TO virar station)

pick up was scheduled at 04.08 am by driver GHANSHYAM ([protected]) Silver Indica MH12KN1182.

i was calling driver to provide exact details so that he can easily reach to pick up location. i called him many time he never turned up. we waited for him around 26 mins. but he never responded our call.

she didn't get auto as well. finally my friend had to go by walk till station. she had to go for her shoot and only because of ola she is late.

I took ride from jogeshwari east to bhay ander west I got an estimation of rs 288...and when we reached bhayander west within one hour driver's phone was not getting on so he told us to pay the estimation amount and we paid him the estimation fee I.e. rs 288 but after sometime I received the amount to be payable is 194...so plzz refund my money I.e.rs.94.i hope uh vl do d needful soon.

Please refer to my booking CRN No.[protected] & CRN No.[protected] of 01 & 03 Sept 2016.

The Cab drivers charged Rs. 60 extra in cash for parking from me whereas the same has been included in the bills. Necessary action against the cab drivers be initiated for cheating the customers under advice to me and refund this to me early

D K Garg
[protected]

I booked the ola cab with CRN[protected]. Driver came home and my elderly in law entered the car. Driver then asked us to get down saying he got another ride and he want to cancel this trip. He also charged us for doing it. When my eldery in laws asked him why, he said got another booking. He started shouting at them to get down fast in bad words...

He illegal part is he also charged us for this to my ola acount.

I need an explanation, loss of money, loss of time and misbehaior from driver. I like to press at least 2 lakhs for the damage...

Yesterday, on 9th September, at 5:38 pm, I took trip from shyamla hills, Bhopal to mahaveer giri Bhopal. My trip number was CRN[protected]. Driver dropped me on midway and started smoking cigarette. When asked to move ahead, he refused to go and stopped trip and asked for payment. When I resist to pay, he threatened me to hit hard. I complaint to ola support, but there is no response yet. I immediately tried to call ola support but it was busy and I was getting late.

First thing ola driver have no idea about proper service area.. I call ola customer care for service area detailsfrom running trip 9 august at 1am. Second thing is issue my last ride 9th august billing 1st 15 km 90 rupees its ok but problem is rest 23.6 km was 283.2 rupees (Crn[protected] why... If it is actual cost then it will be my last ride final.. And i want to close my account totally..

I had taken this Ola cab 2 days back

please confirm from your server this

Driver Name; Manjunatha

Car Number KA 03ADO355

telephone number:[protected]

date of service[protected]
He is a thief and stole 1500 rupees from me and my kids

my security guard paid him 1500 rupees and now he claimed he didnt even come to kamanahali

now he claimed he didn't drop us

check your server and see if he came here to kamanahali or not now he claimed he never dropped us

Dear Sir,
Yesterday I booked micro cab from Chembur to Khargahr NaviMumbai. While boarding in to the cab driver also confirmed about the micro cab. After getting down at destination was very surprised to see the bill amount of Rs.653 /- which is almost double of the actual fare which I have been paid last two three rides. While checking the bill came to know that Fare increase Rs. 311.76 was charged additional. What is this fare increase? Why? How suddenly the fare got increase? This seems to be some kind of hidden charges forced on passenger. If I would have been traveled by Kali pili / Tab cab definitely the charges will lesser than this.
Please find details of travelling as below and request your good office to take necessary note of this to refund additional charge. Expecting your favorable reply.

CRN[protected]
Date 9th Sep 2016
Mini - Maroon WagonR
Upgraded from Micro

09:59 PM
Sion-Trombay Road, Sindhi Society, Chembur East, Mumbai, Maharashtra 400071, India

10:41 PM
Kharghar Railway Station Sub-Way, Sector 4, Kharghar

As per Govt directive Ola has stopped surge pricing only on paper. They are still charging extra fares based on their own internal logic.

Take two examples.
Ride 1 cost is Rs 212 for distance of 9.4 KM and ride time of 23 mins
Ride 2 cost is Rs 192 for distance of 10.8 KM and ride time of 73 mins!!

So the surge pricing is there but not shown as per Govt directive.

This is a clear case of cheating to the Govt by not showing surge pricing on the bill.

Hello sir,
Mera naam dr. Sunil kumar hai. 09 sep ko dophar kareeb 2:40 pe mene ola cab se ek cab book ki jo ki ek alto car thi. Or uske crn no ki last four digit 1111 thi. Car ka number dl1rt 8442 tha jo ki [protected] se book ki gayi thi. Pahle to kaafi wait karne k baad driver aaya or jab aaya to uski car me ac na hone ke karan mene ushe bola k car me ac nahi h. To usne kaha ye car ese he hai or ye micro me book hai to bina ac ke bhi iska charge costly hai. Fir bhi me ready ho gaya car me jane ke liye. Par uski car me mosquito bhi the wo ke kafi paresan kar rhe the. Mere kahne par ki is car me mosquito hai bhaiya to usne kaha ye to har jagha milenge delhi me. Is tarha ki wording ka wo lagatar use kar rha tha or car me smoking kar rha tha. Or wo drunk bhi tha. Uski itni halat or batmiji dek mene car ko rok kar cab cancel karne ko kaha jo ke sirf 700 meter he chali thi. Jiska usne mujhse 97 rupees charge kiya or mere punchne par ki ye itna bill kaise hua to bola k me apne ghar se bil nahi banwata hu. Or ye dena he padega. Meri wife us driver ke drunk hone k karan kafi dar gayi or mujhe bill pay karna pada. Coustmer care par jab mene baat ki to ola cab ki sofia biswas ne mujhe kaha k apko payment karni he padegi kuch b ho.
Or driver ne coustmer care executive se jhut b kaha ke uski car me ac hai. Driver itna nashe me dhutt tha ki usse khada b nahi hua jaa rha tha

Sir or mam me apse bus yahi request hai please ese drivers ke saath sakti se pesh aaye. Ese he drivers k karan women delhi me safe nahi h. Rape or chedkhani ka darr unhe satata hai. Sir please aap ek strict action le is driver or ola can k against.
Its my humble request to you.
Thnx sir
Dr sunil kumar
[protected]
[protected]

Ola pool should never be used. Today was bandh at bangalore. I had booked an Ola share and was debited without even taking the service . It's only Rs 92. But the fact is i was cheated by Ola.

This is the response sent by Ola for my complain 19314043

Hi Swetha,

Thank you for contacting Ola.

We are sorry to know that you have been charged for the ride that you have not taken.

Post validating, we were informed that the driver had picked 2 passengers for whom the booking was made and post confirming the CRN number, he had picked them from "276, 100 Feet Rd, HAL 2nd Stage, Doopanahalli, Indiranagar, Bengaluru" and dropped to "86/3/4, Coles Rd, Cleveland Town, Pulikeshi Nagar, Bengaluru". hence, we will not be able to process any refund with this regard.

Thank you for being our valued customer. Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Divya Muniraju

With reference to our ride from Bangalore International Airport to Yeshwanthpur (Platinum City) on dated 1st Sept.2016 by vehicle no KA02AC9711 driver name Dileep ([protected]), I would like to inform you the driver has cheated us by taking extra charges of Toll fee Rs. 120/- apart from the total bill no CRN[protected] of Rs. 921/- which include the toll fee of Rs. 120/-.

The above said act of driver is unethical and cheating.

Kindly register our complain and take appropriate action and refund the excess amount collected by the driver in the name of toll fee charge extra.

I had booked an auto by number tn14bo659 & krn[protected] name. Mr. Suresh. N.. By few miniuets i'm getting a mesg that the driver him self cancelled booking.. Don't you think he has responsibility to call me...1.. He hasn't call me at all...2. When i called him he is saying "why should l call?"..3.. He is just not bothered talking about charges between him & the company..

! 1. H has wasted my time unnecessarily.
! 2. He was rude enough.
! 3. Kindly let me know weather the driver has a right to cancel the booking.. That i have made with you.. Thanks

Hi

Yesterday, i booked Ola cab. Driver with this cab was unprofessional. He dont know how to drive and about destination. Because of this i missed my Bus to Dehradun.

I dropped this cab in mid of the way and booked other cab. In result of this i reached my boarding point late and missed my bus.

Please take strict action against this Cab Owner and Cab Driver.

Regards
Amit Chauhan
[protected]