Ola Cabs / ANI Technologies Complaints & Reviews

I have booked a share cab from ola under their OSN no was[protected] dt[protected]. the car no was HR63C0545.
PICK UP POINT WAS UDYOG VIHAR PHASE 4 PLOT NUMBER 262, SECTOR 18 GURGAON.. The driver wasd Deepak Kumar, mobile no .
was [protected].
The first time i contacted him, he said he will come, the second time i contacted him he said he was on way and reaching in 5 minutes. The third time i called he said he is just 2 minutes away from my office.

He did not arrive for another 5 minutes. Then I called him again. And what i noticed was his phone was giving the calls and he was not picking them at all. I kept. He told lie to me, kept me waiting and cancelled my booking.

These kind of issues I have experienced many time with ola and i bet on this that your competitors are more professional in this, at least their drivers do inform us before cancelling the booking for whatsoever reason it may be.

I am not at all happy with your services in my last few attempts for ola cabs.

Ola share is looting people and do not care for any ones time... It is charging so high And then wasted 40 mins just to pick up other co passengers which not even fall in the same route... This is highly unprofessional and stupid... Total waste of time and money... For 10 km distance i alomst had to travel for 20 km picking n dropping co passengers at different locations.. Which dies not make sense, i urge ola team take a dig into it since it is frustrating and wud rather make people take uber rather than ola..

Today, we took book ola mini wagonar for 120 written we booked from huda city centre gurgaon to take us to sec 40 gurgaon infront of police station of sec 40 so we booked it after it come to us we asked the driver that how much u charge around any fig he said relax whtever it shows after stop it will and we thought it will be fair enough so we hopped in and then it is barely 2-3 km from huda to reach there and it take 15-20 min to be there and then when that guy stops and also he the driver was saying about the surcharge that is included due to high demand of customers we though ok it will be satisfying but when he stopped it it comes 372 rupees three hundred seventy two rupees whoops thats something very astonishing so we ask wht the bull** is that so he said it is wht it displayes i told you but obviously i got a message of that charge too so i have to pay the money also we are getting late but now i have plenty of time to take action now and soo also we were four in there we all are law students we knw well what is justified wht doesn't and i just brought consumer protection act for this and also when we do download this app its profile shows somthing like ride everyday at just 6rs/km is that wht u guys do its fake promising you are making that is tottaly unjustified now we doo need compulsation for that for sure and look i dont want to disrespect you just make sure to reply it asap thanx regards anuj gera mail: [protected]@gmail.com and futher that no of car is it is white wagonar

Hi,
date:30/08/2016
CRN[protected]rs/-, 68.1km(80 rs refund instead of 350 rs/-)

I used several time from same place to airport every time it took shorter distance but now how the app took long distance and when i checked for refund just they given 80 instead of 300 saying that only 7km is the excess distance but actual excess distance is 30km.

CRN[protected]/08/2016

Previous ride for same dropping point from same place
date: 07/07/2016
CRN[protected]rs/-, 42.8km

Date of Incident: 11 Nov 2015

I was charged MCD Toll Tax of Rs 150 while travelling from T3 Delhi to Patparganj Delhi. I did not even crossed any State Border as I travelled within Delhi only. The Bill Reciept No for the same is CRN[protected]. This is a case of fraud and cheating and I didnt expect this from Ola.

I would like to get a refund of Rs 150 which is the Toll Tax / MCD Tax Amount as Ola Money or Cash.

Regards
Souvik Jana

This is the second time same thing happening we have booked ola micro and when we were dropped at our location we came to know that it is ola mini and took the fare according to ola mini so we are just annoyed by this thing if possible please return back us money rated according to ola micro or take any actions else we will launch a complaint in consumer forum

I have flight today at 5:40 am .
And i booked ola cab at 4:10am .
And the driver is not give response proper and he delayed 20mins . And finally he cancelled my ride he told me cancelled and book again . So that i am not able to reached ahmedabad airport at time .
And i am software engineer. I have client meeting at mumbai .I just missed that . And i lost my client also . So i want to claim ola cab. Please help me out.
Here i attached screenshot of booking and and call timing . I call driver . Please take some action .

Hi team,
I booked ola cab from thubrahalli to bangalore airport and it costs me 1100 rupees which was quite high citing car standard that too without a. c. moreover ola app does not provide ride estimate rate before starting trip otherwise i would not have booked ola cab in that scenario. for that below quality cab 1100 does not seems justified to me.

I hope ola team will look in to this matter asap.

Thanks,
Bharat

On 10/08/2016 morning i had have suppose to go dumdum airport to pickup a flight for mumbai, for that i have booked a ola cab, crn[protected], driver name-nishar ([protected]). My pickup time was 04:55 am. Just before five minutes before my journey your customer care inform me that i had cancelled the cab and your driver informed them that he could unable to contact me. It is totally lie, because i am ready to go, and i try to contact to your driver several of times in that moment, but he intentionally doesn't pickup my phone. It is totally disgusting.
It is my complaint number one for your service and your driver.

Second complaint is - when i was came back from kenya, i called your driver and asked him, why he did this, he simply answer me that, "have you owned the cab?, you can do anything". I told him, that i have to lodge a complain against him to his authority. After few minutes he called me back and threaten me (Using abuse language) that if i try to lodge a complain against him. I immediately disconnect the call.

I have Samsung e7 handset. I m facing an issue to login whenever I create an account or login my previous account. it shows that the limit exceed please contact customer support so I want resolution regarding this I'm very disappointed with this application.. Please revert me back at my email address reshmayashu.[protected]@gmail.com
I have resolution as soon as possible.

Payment system bad.Peak hours no need.if driver by able to complete during peak hours.Ola theft the whole day income of driver.Ola is bad as compare uber.kindly stop dis stupid system.Nd make. Payment regularly nd no cancellation charges..otherwise this company will close soon.Ola deduct the driver funds 250 per cancellation.This is not fair.Uber have no such kind of rule.They give chance for income..Nd ola find the chance to earn income by theft the driver income..Kindly take the strong action by this..

I am very disappointed about the ola services which was provided by your ola driver earlier this evening.

He did mis behave and in last run with my luggage. I was trying to run behind the car and then able to catch my bag. Btw lot of things got damaged which is available in bag.

Please let me know who will be looking in this matter as i need clear explanation on this and asap.

Driver details...

On the night of august 3, My grandmother died at a town called UNA in south-west Gujarat.
My mother who was in Ahmedabad needed to go there (Max 354 km by google maps). Since it was late into the night, no State transport/Private buses were available. No trains were available until morning. So she opted for Ola Outstation cab.
Estimate showed INR 6289 for a round trip journey (360 km*2) of 1 night. Having no choice, my mother opted for that although she wasn't going to come back (ORN[protected]
Cab arrived at around 3 AM. And the driver was decent throughout. My Aunt and Uncle also joined with my mom and so they were 3 passengers in an ola mini.
When they reached Una, next morning Ola showed the total bill of 10300 with total 1177 km! There is no way that trip could have been that long. (Even if you consider round trip journey, 588 km is definitely not the distance between the two destinations) My uncle tried to argue but considering a tragic situation he paid the full amount and let the driver leave.
I sincerely request OLA to investigate this and refund me the money that was charged extra.

Today i book your cab service from t3 (igi) arrival to amity university gurgaon.
Total bill which i have got on my mail id is rs 824/- which includes toll+parking (60+110) but driver taken 150 extra from this charges.

After an hour when i try to call him, he was continuously avoid to talk me.


Ride details
Crn[protected]
Diver name — rajesh
Contact no - [protected]

Rajesh

44.4 km 135min

Mini - white wagonr

01:36 pm t3 arrival road, indira gandhi international airport, new delhi, delhi 110037, india
03:51 pm amity university connecting rd, gurgaon
Bill details
Base fare for 4 km
₹100

Distance fare for 40.4 km
₹323.2

Ride time fare for 135.0 min
₹135

Total fare
₹558.2

Taxes
₹56.14

Toll/parking fee
₹210

Total bill (rounded off)
₹824
To download invoice or raise queries,
Find support for this ride.
Payment

Paid by cash mone
₹824

Ola cabs are really troubling people nowadays. They are taking the bookings and don't arrive. Once you book 1st they will ask where to go.. After listening to the destination they cancel it immediately. I asked one ola driver why do they do so. They said ola company pays according to the no of trips done per day.. So they prefer only short trips and as per their wish. So ola company can u guess how u put trouble to the customer. A person prebooking for railway station or airport or anywhere urgently how he must be facing the problem. Please come out with a solution for public. One of my friend once booked the cab didn't come and at the last moment he couldn't get any more cabs and by the time he reached station train had left and he missed it. He had lost money for train tickets and his urgent official meeting too. So please someone solve all these kinds of problems. And knowing these people also surge the rate. We will be seeing cabs will be more but they make it surge. Atleast govt try to solve this or cancel the ola licence for harassing the public.

Dear Sir,

Someone is misusing my email id in OLA trip kindly enquire about this id CRN[protected]
Thanks for travelling with us, Shivakumar

Ride Details


Gajendra

4.4 km 25min

Prime Sedan - Grey Sunny

07:02 AM NICE Ring Road, Anjanapura Township, Bengaluru, Karnataka 560083, India
07:27 AM Unnamed Road, Byatarayana Doddi
Bill Details
Base Fare for 4 km
₹80

Distance Fare for 0.4 km
₹5.2

Ride Time Fare for 25.0 min
₹25

Total Fare
₹110.2

Taxes
₹8.61

Total Bill (rounded off)
₹119
To download invoice or raise queries,
find support for this ride.
Payment

Paid by cash mone
₹119

For T&C and fare details, visit our website

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I booked a ola cab on 31july morning. From railway station to jaipur. But driver took 200 more from what the bill amount showed.
If you want 200 more for outarea if a city. Why are you hosting flags of your rates as 6rs/km.
You should pre inform your customer officially so that they can decide whether to hire you or not.
I claim for a refund.
Otherwise all my friends will start boycott ola rides and find other alternatives.

I am from Chennai city. I have booked Ola mini cab on 24-Aug-2016 at 8.50am to travel exactly 31KM. The estimated amount is shown before ride is Rs.597 to 690 but after we started the ride suddenly received a massage that peak hour charges is applicable on this travel in middle of road. After reaching the destination the bill suddenly shown Rs.1362 and the driver forcing me to pay. I have no time to argument there and I was with my family I paid the bill. In India this type of rubbish and fraudulent service provider still doing their business to cheat public money. I am fully not satisfied with their vehicle condition and service. I am suggesting people to don't prefer Ola cabs in your future service. Very very fraudulent service.

Ola people are simply getting so much money without prior peak hour notification. They have charged a tremendous amount of 890rs for a distance of 15kms.This has greatly annoyed us and we are planning to take up some other reliable services.This has caused me great mental stress and I'm planning to quit ola services.Kindly take necessary action as soon as possible.

Hello sir i m your reguler costmer and plz remove your aal service from ameritser bcoz they are use ola cab for there daily duty and they denid there service for there stupid reson plz we are not suggest u to aplly your service in ameritser no driver and nobody wants in service pic any guest all in home and said stupid answer plz your service in chd is gud bt in ameritser very bad so plz i[censored] thing about costmer plz think about it thank u regards your reguler costmer
Bunty thakur [protected] thank u