Ola Cabs / ANI Technologies Complaints & Reviews

Hi,

I just want to bring in your notice that from 25-Aug-16 I am highly disappointed from your services . Drivers denies the duty and they say on my face that go ahead and do whatever you want to do . As per them OLA needs drivers they don't need OLA . Few things I want to highlight .

1. First question they ask whats the drop point and they give the confirmation accordingly.
2. They ask how would you pay cash or OLA money .
3. When i call the driver after booking the cab they say its custmomer's job to call us after booking the cab .
4. They deny saying i have don't have Gas or fuel in the cab.
5. I can't go to your destination as I just returned from the same location.
6. I am driving from last 12 -14 Hours Its my LOG out time . They say i accepted the duty thinking it was near my place
7. OLA app shows 2 Minuted and drivers say I am 15-20 KMS away .

I just want to ask is it drivers Drive the OLA Policy or OLA ? Drivers are so fearless they simply say I'll withdraw my cab from OLA and attach to UBER or some other company .

On the top of that OLA customer care represntatives just read the scripts and don't provide and resolution . When asked for a Supervisor even they repeat the same words which the first reprentative says .When i ask them to get in touch with the drivers when driver denies the duty or driver doesn't answer OLA reprentatives ask me to book another cab and the same story repeats again and again . On 25-Aug-16 I booked 8 cabs and only 1 Cab reached and it took me 4 Hours to reach office wherein it takes only 30-45 Minutes.If OLA isn't not able to manage its staff sorry OLA show will not run longer . If somebody responsible reads the mail get back to me on 03-Sep-16 after 5 PM .

Regards
Gulshan Sharma
Phone #[protected]
E-Mail : [protected]@gmail.com

Hi

Since 2 years o[censored]ber/Ola travelling experience I have never faced the issue like this. Due to delay in the cab I had to cancelled the cab than the driver called me and started to abuse and used all the possible slang and not only that he also threatened that he would have killed me if i was around to his reach. I was SHOCKED ! to observe this kind of behavior. I will take it very seriously if the issue not escalate to the higher authority. I am going to lodge an FIR again the driver and Ola if they will not take any action soon.
Driver Details
Driver Name: Gajanan Awhale
White Indica - MH12 KN 6274
PHONE: [protected]

I had booked OLA Cab on 31 Aug Afternoon from Home/Leela Palace Hotel;& driver name is Mr Pradeep
When after 15 minutes of waiting, the drive NEVER SELF RUNG UP or taxi showed up, I dialed his given number
Besides being very rude, he informed me that he was filling CNG & cannot reach before half hour
When I asked him, why Could he not Inform me OR cancelled duty with OLA for same, HE started yelling at me & told me ...to do what I wished to do

Subsequently I again booked another Ola Cab (booking ref CRN[protected] for same destination to Leela Palace & driver reached on time

However I have been charged Rs 50/- by OLA COMPANY for no fault of mine & request you to adjust in next booking

Madam / Sir

I am a regular customer of Ola Cabs services. My mobile no. is [protected] / [protected]. I booked on 18th August 23.14 for a ride on 19th August for 5.00 AM, the message came with CRN[protected] scheduled for 19th August 5.30 AM. Actually I wanted to travel at 5.00AM. Again I booked for 5.00 AM for that day and the message again came as 5.30 AM. So I booked Ola cabs only, on 19th 4.40 AM and taken a ride by 5.00AM. in the car TN094059 driver's name Silambarasan. But I received the messages as cancellation charges of Rs.50.
Actually it is not my mistake to cancel the trip. it is because your booking fault. when I book for 5 AM, you are giving the time as 5.30 AM. Within a minute i am booking again, the same mistake appears. that is the reason i had to cancel the trip and travelled in Ola cabs only by booking the option "Ride Now".
This cancellation charge Rs.50 was collected in my 26th August trip.
Why should I pay when there is no fault on my side. Pl. examine it and let me know.
R.Joseph

Hi,

Here i would like to highlighted the drivers behaviors in ola cab. Today morning i had book ola cab in gurgaon. After 10 minutes i made call to driver. First thing it's driver responsibility to make a call to customer. Any way i made call and driver told me to cancel the cab. I asked the reason then he start abused me..
He was abused me around 2-3 minutes..

Here is the driver number.[protected].

This kind of behaviors are not acceptable

I have booked OLA cab yesterday morning as I am on an early morning shift and my login time is 05:00 am.. I booked your cab and I called your driver and he said he is coming in my pick up point within 10 minutes. I have waited for about 20 minute and then I called your Cab driver.. he said he will be there in the next 10 minutes.. OMG.. I called him again after 20 minute.. I called him around 8 to 9 times and he has not responded.. instead he has disconnected my call..

Now imagine.. I am in a critical situation wherein I need a cab urgently and your cab driver is giving me the same response..

I been marked absent just because of your service.

I am sure I am gonna escalate this matter in consumer or else I need a confirmation that the driver have got immediately suspended from his job.

Please let me ASAP.

Driver details : Ganesh ( [protected] ) ... white Ritz.. ( KA05A2643).

Regards
Akash Singh

Hi

I book four cabs from Gurgaon Railway station to Sector 31 (distance 6.7km) on 15 Aug 2016.

1 Cab 1 - Charged was Rs131
2. Cab 2 charged was Rs137
3. Cab 3 charged was Rs 129

However the cab four below was charged @Rs451. I booked a mini cab however the same has been upgraded to Sedan. Moreover, the driver took 16km and 42 min to cover the distance at 5.30am in the morning. On enquiring, the driver said that he was not aware of the route and hence he was moving around Gurgaon. The name of the drive that came for pick up was Pawan Kumar, however the message that came to my mobile number was showing Satpal ([protected]).

I raised a request for refunding the excess amount charged for the excess travelling done due to the inefficiency of the driver and OLA has refunded Rs52 but still Rs 399 is too much for distance of 6.7km.

I send several emails, however OLA customer care is not responding to any of the email.

Appreciate if you could help me with that.

Thanks and Regards
Gaurav Kalawatia
[protected]

My name is mr. Bokka venkanna, my vehicle reg no. Ts03 ub 3793 running as ola cab in hyderabad city. As per your device information on dt.27.08.2016, 28.08.2016 and 29.08.2016 my ride earning crossed more than your device prescribed earning. But amount credit in my account is very lower than prescribed amount. Iam attaching your device information photshot
. You are requested to take immediate action in this regard. My mobile no.[protected]

Hi,

I have traveled on 29th August 2016 for Huda city center to sector 30 gurgaon. It's around 2.5 KM and I have paid 466 rupees for this.
I have not received any notification regarding this.
It is very very expensive.

Please reimburse the amount.

My email id:- [protected]@gmail.com
Mobile no:- [protected]
Name : AZHAR
CRN no:[protected]

Today I booked a cab and cab didn't arrive.. Later I got a message that it was cancelled and 50 is charged for it...I tried the number which was given to me...it was not on reach...I have the log details in my phone.
I have to book again and that cab arrived on time..
So what I have to do for this...
Pls guide me
Booking number crn[protected]
Driver hari number [protected]
Vehicle number TN11F7418
I called the driver by 0933am...

My Ola account has been blocked without any notice and on writing an email to support, the response was due to violation of policy. But the service provider failed to provide the details as to what has been exactly violated despite several follow ups requesting for the information.

Further, i have certain balance in the OLA wallet which the company claims to be non refundable in case of a blocked account.

The only resolution that they have is to create a new email id and use a new telephone number to utilize the services rather than addressing the problem.

I have booked a share cab from ola under their OSN no was[protected] dt[protected]. the car no was HR63C0545.
PICK UP POINT WAS UDYOG VIHAR PHASE 4 PLOT NUMBER 262, SECTOR 18 GURGAON.. The driver wasd Deepak Kumar, mobile no .
was [protected].
The first time i contacted him, he said he will come, the second time i contacted him he said he was on way and reaching in 5 minutes. The third time i called he said he is just 2 minutes away from my office.

He did not arrive for another 5 minutes. Then I called him again. And what i noticed was his phone was giving the calls and he was not picking them at all. I kept. He told lie to me, kept me waiting and cancelled my booking.

These kind of issues I have experienced many time with ola and i bet on this that your competitors are more professional in this, at least their drivers do inform us before cancelling the booking for whatsoever reason it may be.

I am not at all happy with your services in my last few attempts for ola cabs.

Ola share is looting people and do not care for any ones time... It is charging so high And then wasted 40 mins just to pick up other co passengers which not even fall in the same route... This is highly unprofessional and stupid... Total waste of time and money... For 10 km distance i alomst had to travel for 20 km picking n dropping co passengers at different locations.. Which dies not make sense, i urge ola team take a dig into it since it is frustrating and wud rather make people take uber rather than ola..

Today, we took book ola mini wagonar for 120 written we booked from huda city centre gurgaon to take us to sec 40 gurgaon infront of police station of sec 40 so we booked it after it come to us we asked the driver that how much u charge around any fig he said relax whtever it shows after stop it will and we thought it will be fair enough so we hopped in and then it is barely 2-3 km from huda to reach there and it take 15-20 min to be there and then when that guy stops and also he the driver was saying about the surcharge that is included due to high demand of customers we though ok it will be satisfying but when he stopped it it comes 372 rupees three hundred seventy two rupees whoops thats something very astonishing so we ask wht the bull** is that so he said it is wht it displayes i told you but obviously i got a message of that charge too so i have to pay the money also we are getting late but now i have plenty of time to take action now and soo also we were four in there we all are law students we knw well what is justified wht doesn't and i just brought consumer protection act for this and also when we do download this app its profile shows somthing like ride everyday at just 6rs/km is that wht u guys do its fake promising you are making that is tottaly unjustified now we doo need compulsation for that for sure and look i dont want to disrespect you just make sure to reply it asap thanx regards anuj gera mail: [protected]@gmail.com and futher that no of car is it is white wagonar

Hi,
date:30/08/2016
CRN[protected]rs/-, 68.1km(80 rs refund instead of 350 rs/-)

I used several time from same place to airport every time it took shorter distance but now how the app took long distance and when i checked for refund just they given 80 instead of 300 saying that only 7km is the excess distance but actual excess distance is 30km.

CRN[protected]/08/2016

Previous ride for same dropping point from same place
date: 07/07/2016
CRN[protected]rs/-, 42.8km

Date of Incident: 11 Nov 2015

I was charged MCD Toll Tax of Rs 150 while travelling from T3 Delhi to Patparganj Delhi. I did not even crossed any State Border as I travelled within Delhi only. The Bill Reciept No for the same is CRN[protected]. This is a case of fraud and cheating and I didnt expect this from Ola.

I would like to get a refund of Rs 150 which is the Toll Tax / MCD Tax Amount as Ola Money or Cash.

Regards
Souvik Jana

This is the second time same thing happening we have booked ola micro and when we were dropped at our location we came to know that it is ola mini and took the fare according to ola mini so we are just annoyed by this thing if possible please return back us money rated according to ola micro or take any actions else we will launch a complaint in consumer forum

I have flight today at 5:40 am .
And i booked ola cab at 4:10am .
And the driver is not give response proper and he delayed 20mins . And finally he cancelled my ride he told me cancelled and book again . So that i am not able to reached ahmedabad airport at time .
And i am software engineer. I have client meeting at mumbai .I just missed that . And i lost my client also . So i want to claim ola cab. Please help me out.
Here i attached screenshot of booking and and call timing . I call driver . Please take some action .

Hi team,
I booked ola cab from thubrahalli to bangalore airport and it costs me 1100 rupees which was quite high citing car standard that too without a. c. moreover ola app does not provide ride estimate rate before starting trip otherwise i would not have booked ola cab in that scenario. for that below quality cab 1100 does not seems justified to me.

I hope ola team will look in to this matter asap.

Thanks,
Bharat

On 10/08/2016 morning i had have suppose to go dumdum airport to pickup a flight for mumbai, for that i have booked a ola cab, crn[protected], driver name-nishar ([protected]). My pickup time was 04:55 am. Just before five minutes before my journey your customer care inform me that i had cancelled the cab and your driver informed them that he could unable to contact me. It is totally lie, because i am ready to go, and i try to contact to your driver several of times in that moment, but he intentionally doesn't pickup my phone. It is totally disgusting.
It is my complaint number one for your service and your driver.

Second complaint is - when i was came back from kenya, i called your driver and asked him, why he did this, he simply answer me that, "have you owned the cab?, you can do anything". I told him, that i have to lodge a complain against him to his authority. After few minutes he called me back and threaten me (Using abuse language) that if i try to lodge a complain against him. I immediately disconnect the call.