Ola Cabs / ANI Technologies Complaints & Reviews

Incidennt one: kolkata, thursday 17th august 2016 around 9 pm. My wife was harassed by ola driver, she was threatened by the driver to pay cash money to him imediately inspite her ola money got deducted. She was so firgthend! Informed customer care they instantly couldnot help.
Incidence 2: friday 1200 hrs to 1240 hrs. My daughter need to see doctor imdtly, appointment at 1330 hrs. Atlesst 4 rejections from the assigned drivers. Wasted lots of precious time and money. Atlast boarded car at 1255 hrs from dumdum.

Just to say pathetic unbearble service fro ola with. Public harassment, unbearable surge in price. Most poor driver quality. Unlimited rejections. Overall ola kolkata is the most pathetic among other states. Can ola solve this problem? Ola will be responsible if they dont reach doc chamber on time today.. I am very always worried when my wife plans a travel through ola. As i am staying out of state for job purpose

Dear sir,
Please find the attachment pictures this is to inform u that i'm regular customer to ola wye this kind of amount variation i need demand and exploration you toing like this then how we are ride in your taxi

Re CRN[protected] Mini white Wagon R car )

Date of travel : 17th August '2016 ( 07.31 PM to 09.54 PM)

Travel from Faridabad to Indrapuram

I been charged Rs. 400 in the name of State Tax / MCD . The MCD tax as mentioned in website of OLA is maximum Rs. 100. Need Explanation

Sanjay Dhar
[protected]

This complaint is regarding Ola driver Akeel Khan ( white Swift Dzire) DL1ZA2501 with CRN as CRN[protected].

This booking was from Pitampura West Enclave New Delhi to Nanakpura Motibagh New Delhi 110021 on 18th August 2016. THis route is of around 19.36 - 20 km

As there was traffic on our route, the driver mislead us and drove us all over the OUter Ring road all the way around delhi, via ISBT -- Purani Delhi -- Cannaught Place -- India Gate -- Shantipath -- and then to my location NanakPura Motibagh as mentioned above.

The total trip was of 41 Km and charged Rs695.

I was new to this route however I constantly kept on asking the driver to be on the route as decided by the GPS but he insisted he is taking the short and traffic free route.

I want action to be taken in this case as the driver mislead me since I was not aware of the route, and even after insisting him to be on track, he constantly changed his route.

I also want a refund of my money. Rs 695 was charged on me. The actual cost of the trip had he followed the designated path would be not more than Rs 250

I want a refund as I was tricked by the Cab driver in taking the longest route so he could charge more.

I WANT A REFUND... You may check the GPS details as i have provided all the ride and CRN details.

Give me my money back.. I will never ever take Ola and recommend my Family and friends to stay away from OLA as the drivers are not trust worthy and tend to fool us if we do not know the route

We needed a cab at 7 PM (CRN[protected] in the evening and they charged us around Rs 550/ for just 12 Kms (24 mins). This was unbelievable for me as usually the fare was 120-150 for me and this huge surcharged fare was really tough for me bt due to time crunch I was left with no other option than to pay as driver demanded.
But this excessive and unfair demands should be stopped as they are exploiting consumers.

On aug 12, i booked micro cab from cyber city dlf phase 2 gurgaon. at 1.21 pm, i got a sms intimating about kuldip's cab hr 46d5116 crn[protected] and at 1.21 pm i got sms about surinder's cab up 14 ft 1996 crn[protected]. when i boarded 1st cab i got a call from 2nd cab. as i was already traveling, he requested me to cancel his trip. then i got a sms about rs.25 fine in future for cancellation. such incidents have happened earlier also. how can i book two cabs for one travel. likewise, once i booked my trip for ola shuttle to dwarka, i got a call from one taxi stating that i have booked the taxi. why should i book same journey by shuttle and taxi at the same time. please get your system rectified. there is some technical problem some where.

[protected]@gmail.com. I have this id with ola. My referral no is gbga49. And my unique identification number ias 7334. Since my mobile went corrupt, i had to delete some apps including ola and re download ola app fgrom the same mobile and same sim [protected]. But i find ola is not accepting any thing for recognition and simply states my pass word is incorrect. I wish my ola id be reinstated. No other ids demanded by ola is unable to be understood for submission., kindly resolve the issue and accept my id at [protected]@gmail.com and my mobile no [protected]

I am from trivandrum, kerala. I wanted to go to railway station on aug 12. I booked twice on ola and driver cancelled both times. One said he will come and i was waiting, after some time only i came to know that he has cancelled it. This is a very bad behavior from ola drivers. I wasted my time and then booked in uber.

Booking 1: crn[protected]
Booking 2 :crn[protected]

Hi. I booked an ola share at the airport to go back home and the driver asked me to pay for the parking ticket. Which was 200 rs. I insisted that I am not supposed to pay for this for which he said ola doesn't pay the drivers so customers are supposed to pay. Why should we pay for parking ticket. I want my money credited back to me. We pay for the ride. In case we stop some place so we can give for parking there. But why should we pay for airport parking.

Auto tn 07av 6937
Owner name nv. ramesh
From alwarpet to triplicane
Ola your bill forn krn[protected] is rs.45 incl all tax

But received in cash rs.105.00

Below message in delayed for after 0.30 minutes

Ola! your bill for krn[protected] is rs. 45 (incl of all taxes). discount applied: rs. 50. distance: 6.09km. ride time: 24 minutes. please email us on [protected]@ olacabs.com for any query.

Dear ola support team
Now a days most of the drivers are denying duty! Also ola money is another challenge - if mentioned ola money - driver denies to pick up.

Check 16th aug evening all transactions - 3 drivers denies duty (Where one driver two times) to pick up from hinjewadi & drop to tingrenagar (Vishrantwadi), pune - due to long distance/ or ola money on 16th aug-16

I) shankar ([protected]) — mh14cx3086 19:49
Ii) parameshwar ([protected]) — mh14fc0502 — crn[protected]:55
Iii) namakant ([protected]) — mh14cx3135 — crn[protected]:59
Iv) parameshwar ([protected]) — mh14fc0502 — crn[protected]:05

Finally got cab who board me on cab is -
V) tushar ([protected]) — mh12kn5665 — at 20:06

Once spoke with driver, as per driver - they are not getting sufficient payment from ola service - hence such denying

Even they are not bothered to your action, as multiple other service providers are open to them as per their update.
We are really losing faith on ola service

Regards
Supriyo maitra
[protected]

Ola cheated me today (17 aug 2016) with 260% extra cost as peak period charges at 6:10 am from cmbt to medavakkam. Other taxi provider charges around 300 rupees, but i paid rs.798 to ola... My money went olaaa! The customer care replied my complaint that peak period (Koyambedu bus terminus is 24/7 busy) is dynamic and varies from time to time all day (Not a specific timing they have for peak period). Go to hell ola...

Today[protected] i have booked a taxi and arrived. But the driver stopped the car at the main gate refused to enter into our colony. We have luggages with children. I requested the driver mr. Murugan-mob. No.[protected] - (Tn22ct9502), to come inside. But he vehemently rejected even the road is clear. He cancelled our booking and gone away. I was much shocked. Kindly to avoid in future.

I had booked an ola cab in kolkata from howrah station to the destination at kasba, new balligunj road. The cab number was wb73d7193, the driver's name was debasish whose contact number is [protected]. I booked the cab on 17/08/2016. While returning home, i realized that i had forgot my wallet in the cab, that was a share cab with one another passenger in it. I contacted to the driver but he is saying the wallet was not in the car and said he cannot give the number of that another customer. The wallet is urgently needed though it contains the important documents like credit and debit cards, id proofs of both me and my wife, cash etc.. So it would be pleasure if ola helps us to find out the wallet. Thanks

Cab details is -

Hare osn[protected] only on boardind cab

My name is gupteshwar panda and my contact number is[protected] and another number is[protected]

"rbaban ([protected]) is on the way to your location in a white swift dzire mh06bp0093. Was supposed to come but did not.
When the driver did not show up why should i pay? He called to say sorry and sent another driver who came 40 mins later. How would i have got the flight?
I got this below message!!!
" 75 cancellation fee will be charged on your next ride.in case you are charged incorrectly, you can claim a refund from the support section on the app."
I am not liable to pay anything for your inefficency.

World worst cab service, charged money while log in, which is absurd and i booked it for my aged retired parents in a share cab moving towards eye hospital for some eye problem, pawan kumar pandit name of driver he just put them off at middle of road and said that this is the location show oh his mobile, while he knows that area very well, because his house is at their...

Osn[protected]
Swift dzire wb23d2367
Pawan kumar pandit - [protected]

I hired a ola share (Devender Prasad ([protected]), White Swift Dzire WB07J0903. Share OSN[protected] for my old parents on 14th of August. I booked it from picnic garden to nagerbazar. I booked seats for 2 and both avail the journey. Tge driver told from uttar panchannagram bus stand there have another booking n in that booking they have 3persons so my parents try to adjusted with them. My qustion how can be it possible? As I know old share is book for maximum 2 person. So how can the driver took 5 passengers in a cab?? And all 5 are adult.
The problem is not end here while the car reach near nagerbazar the driver try to insisted my parents for drop out though the destination is not reached. And after while when they reach the destination the driver asking them for some extra money. My parents already paid the billing amount when they took the cab.
I never experienced this type of thing in ola. I regularly use ola cabs. I really feel good with the cab so I reffer my old parents bout that. But there experience is really bad. Please take care bout that.

This is to inform you that today 17th august 2016 time 11.30am ms. Mousam chatterjee took ola taxi registration number wb04 f 9701 from garihat crossing, to our office23a ballygunge place, kolkata-700019 after reaching office ms. Mousam chatterjee asked for the fare slip but the driver refused to give the same and was asking for rs. 120/-
The driver refused to give the slip and started abusing this is for your kind information.

Thanking you ………………………………………………..
Yours faithfully signature of ms. Mousam chatterjee
For ventures

Hi team,

Today (17-aug-2016) i booked ola auto from begumpet railway station to kalyan nagar phase -1, beside a. G. Colony, hyderabad-500038.

As i booked the auto much before the train reached the station so the driver
Aid that as i booked much before 15 mins, the booking is cancelled. I accepted what the driver said. So from the station i went with the same auto which i booked and went by meter.
When we reached the destination the meter showed rs. 80. The auto walla was arguing to give rs. 90 as ola charge that much. Could you pls let me know the charge from begumpet railway station to kalyan nager phase 1.

The auto details -

Driver name - santosh s
Vechical no. - ap12v9581
Cell no. - [protected]

Regards
Joydeep

Hi, ola sent me a coupon code that gives 50% discount on ola mini and prime rides in mumbai between 11 am and 4 pm. However, when i tried using the code, it says that the code is not applicable to your account. When i called ola to understand the reason for this issue, they said that i've violated some policy of ola, due to which i'm not able to use the code. Firstly, they didn't tell me what was the violation about, secondly there's no violation of any policy done on my account, and i have evidence on this. This is ridiculous, as this is misleading the customers by sending fake or invalid coupon codes, just to display how much they value their customers. But sending fake codes to customers determines the company's credibility and goodwill. Thanks for reading this, pls be cautious.