Ola Cabs / ANI Technologies Complaints & Reviews

Afterkeying location driver not responding to our request rude behaviour after knowing the driver following the wrong route we tried explaining the route but the driver not willing to go on the proper route instead of 24kms he traveled 43 km still not reached the destination notwilling to speak his name is mv mahesh his mob no [protected]. indica ka 41b5263
He charged rs. 596/- request to refund the money
Stop this cheating business

I had booked ola cab online on 15 th august at 3pm at nair hospital mumbai central, journey to lokmany tilak terminus... despite calling the driver over phone 4 to 5 times he lied that he is standing near gate number 2...again i called and asked hin wher he is he started abusing over the phone... this kind of rude and abusive behaviour was never expected from your company.., please look in the matter ... the driver name is satyam driving a wagon r and his mobile number is [protected]

Dear sir/mam,
My name is Manish Singhal i live in delhi. I booked a cab using ola app from my mobile no.[protected] on 13 August 2016 nearly 12:30pm and the driver didn't come to my pick up location so I reached to the cab...and when I board he argued with me alot using worst language that you people took too much time to come..however he was too far away from my location but I tried my best to reach to the cab.I contacted to ola costumer support but they said next time this will not happen and didn't take any action for that driver. So I request you to take a sufficient action for that driver so that he will not do this thing again to anyone..
The driver name is Suraj mal
Drive mob no. [protected]
Cab no. DL1ZA3103
Booking id OSN[protected]

Thank you.

Osn[protected] I am waiting for pickup location than rider not show I am need canceled charge. My contact no. [protected]

Today i had taken ola cab service for returning to my home from phoenix market city. The driver prasanna kumar (Do not remember the cab (White indica) number - osn[protected]Transaction id) misbehaved.

He charged us more than what we are supposed to pay. Me and my friend tried to book the share cab as there was no other cab available. We were in total 4 people. I tried booking for 2 and my friend was trying to book for 2 as well. By mistake my friend forgot to change the count from 1 (Default) to 2.
She was about to cancel the cab but we noticed that we have booked the same back fortunately (Turned out to be unfortunate). So, i called up the cab driver and explained him the situation about booking only 3 instead of 4 seats by mistake. Just wanted to know if it was fine for 4 people travelling in indica. I have seen the same thing happening in uber as well (They allow 4 people to travel in car pool).

Once i talked to the driver he agreed. He arrived at phoenix market city in time and we boarded the cab. On the was we asked him to take a little longer route (That too because he asked us about the way) as the other route was jammed due to traffic due to construction work. He complained about it but i tried explaining him. My friend told him that we would give some extra as you think we have taken you in wrong route. Since we know the places near by well and where there can be traffic, we were making sure that no one wastes time. That was the only reason we suggested him that route. It would have hardly made a difference of 500m.

While getting down from the cab we gave him 200 as we did not have change.
He was supposed to get 69+68 = 137 inr. He kept all the money and said 200 is the bill. I had three ladies with me and i was genuinely happy that we could get home without much trouble. But the way he demanded the money whatever i had thought giving him extra decided against it and confronted him about charging so much.

His logic was you have booked for 3 but 4 people got into it. My question is why did he then allowed me to get into the cab in the first place. I had informed him well before getting into the cab to confirm else i was happy to book other cab or wait for some more time.

His next logic was you took me in wrong route so yo made me travel 2-3 kms more. He asked many a time whether to take left or right. That made me feel he is new in this route and does not know the place well. That prompted me to guide him else i was happy to be sitting silent. That made me also feel that he is not looking at the map (Which i could not see either). Moreover while entering the cab he asked us the booking number so that made me feel that he has some problem with his mobile or network. So, i was just being nice in telling him the route to avoid traffic and save time for all.

Now coming to the misbehaving part :

I just mentioned to him that i will inform the ola office that you have charged me extra. He got furious with that and did not allow me to get down. He started driving the cab and told that i have to come with him now to report in ola office. That was outrageous. Without my consent he forced me to travel with him for almost 150 m. Specially considering i had to take care of other 2 ladies (1 had already got down on the way) to make them reach home. That was serious offence as per me and i know this is my responsibility to report this issue so that other customers are not troubled in future.

I asked him to stop that car and when he did not i even told him i will go and report on my own he need not carry me. He still did not stop. So i got hold of the steering wheel. Then he threatened me to leave the steering wheel.

Finally he stopped the car.in the mean time one of my friend followed me till the car.

I realized there is no point in giving others trouble. I will handle issue the way i had thought off. I was getting down from the car when my friend asked him why he did not stop the car he started arguing with her.

I am just shaken by this incident and can not let it go until i see the necessary action taken.

Travel from chennai omr to koyambedu. Travel on 12th august.
We called up ola auto. The guy picked up the call and he said is it for ola money or cash. We said cash. Then he said that my meter is not working and i will take it for cash. And said 2 times higher cost he said 600 to 700. Where as normally with meter it ll cost only 400. Because he know we where in hurry he canceled the call so that he can take us for cash.
Ola should not allow these kind of drivers who does not even run meter.. What the heck is wrong with ola.. They are loosing their name because of these kind of drivers.

Driver details.
Ramachandran m ([protected]) tn07al5227.

I booked a cab from my mobile bearing no. [protected] and i've got the sms and from the sms i rang the driver no. ( name bapi ; mobile : [protected] ) who is just 1 km. Away from my home. Driver bapi said that he is coming and asked me about the destination. I told him the destination ( uttarpara ). Withing a few mnts. I got ring from ola saying that i have cancelled the booking as per drinver's version and to continue the booking press 2 and i act as per your advice and got the cab and reached my destination smoothly. Thanks for that.
But my complain is with the driver bapi ( mobil [protected] ). After hearing my destination he told your management that i have cancelled the booking which is not at all right. Please guide such irresponsible driver so that we the commuters are not be in trouble.

I booked a cab today at 2:39pm to go centra mall in chandigarh. Driver with name deepak (Swift dzire ch74t8288, phn - [protected]) arrived to pick me. I already told him the destination in phone. It was just after 8-10 mins he started ride, he stopped the ride and forced me to book a second ride. When i refused he said he won't go further if i don't book another ride. That was really unprofessional behavior of him. And the stupid reason he gave me that he can not complete his monthly target so he can't ride more. I had to pay him 5 times more for the 8- min ride, which i could have completed in just 10rs by taking an auto. Is it my fault that you can not complete your monthly target. I just got off from the cab, booked another cab cab paid again the base fair, it was just the double charge i had to pay to go centra mall by booking 2 cabs. I am really disappointed why ola does not take any action against their drivers who put their customers in trouble. I had faced many situation before. Once i booked an ola cab. Driver just reached at my destination but he didn't pick me. He started the ride without picking me and after 5-10 mins he stopped it. He did so because he could complete his daily target. One day at office my friend booked ola cab. Drivers asked to wait us for 10 mins in phone. But after 15 min when we called him back, he didn't pick the call and after 5 mins he cancelled the ride. What kind of behavior is this? Are you guys are not professional. Customers book cab and pay high fare so that driver can follow their instructions and they face no problem but here is a different situation. Ola cab drivers have no concern with customers facility. They just want to make money by troubling their customers. Uber is much better in this matter. At least they take action if any complaint is filed against their drivers but ola team takes no interest in such matter. We have filed complaint in customer care many times but they are unresponsive. The only solution i find in this case is stop using ola cabs and preferring uber.

I was booking 2 ola cabs mini in 13/08/2016 and next ride on that day was free but it is cancelled by driver . I have to reach new Delhi railway station for catched poorva train to going my home town. So, I have to booked extra 1 cab for going there. But, I was late for station .
And so so thank of that train was late, and l catched the train by facing many
problems...
Please do something for that behaviour of ola...

Please rectify your peak time charges policy. It is seen that peak time indicators are fluctuating just to inflate your cab pricing.this policy is unappealing and will definitely discourage further use of ola.
The driver told me that under peak hour charges the bill comes upto 1000+. The normal cost would have been 200-250 and even under peak time cost max should have been 400-500. He advised me to stop and rebook. This was a matter of just 1min I had sat in the cab.I had travelled only 0.2 km. And as I checked to rebook, the peak time was gone.what sort of peak time surges and disappears in 2-3 minutes???So just for sitting in the cab for 0.2km we had to shell out 240bucks under your peak time policy.this policy is distorted and disgusting.Such policies are definitely not customer friendly and wouldn't last your company!

Your Cheff charged Rs.60/- being parking fees in addition to Rs.282/-.
Bill was not ready at the time of payment, therefore total payment made in cash Rs.342/-.
In Bill Rs.60/- as parking fees was included in Rs.282/-
No reliance can be made.
Ride was @ Rs.34/- per km for 10.6 km distance.

Very disgusting

Refund in my account over charged amount

I booked an ola as my sister admitted in hospital I m very tensed and book a car in Bangalore from Electronic city to Yeshwanthpur car number KA03AC6954 driver name Ashok .
He behaved very rude tht he got a long ride through the whole ride he was talking in phone and behaved unprofessional.
Finally he didn't stop at the exact location he stopped in middle and went back
I never suggest to use these ola cabs

I booked a OLA cabs in advance for a ride on a SUV to Bangalore airport from Malleswaram on Aug 11, 2016 @ 0100 Hrs. Booking Ref # CRN[protected]. I got a text @ midnight that driver details will be sent 15 mns before scheduled time. Shockingly I got a message @ 0045 Hrs that you could not locate a cab. This is totally unacceptable and you let me down bady at the last minute when my booking to airport was to catch an international flight. Thanks to your competitor - Uber I could reach the airport in time. Uber provide me cab within 4 minutes at 0104 Hrs. Your service reliability is seriously in question. Letting down customers at the eleventh hour is no good.

My Name G V D Ramesh Residing at Gurgaon
Today i booked a cab at afternoon 13:47 cab no. is HR55X7230.i called the driver he use to play with me that he is behind me but the cab is not there, an hour passed but he is not came.
After some time the phone put switched off.
I booked another cab at 14:04 cab no. is HR66A6455.i call this peeson and he telled that directly the trip is cancelled, without any information on myApp
Finally I booked another cab at 14:19 cab no.is DL1ZA1762.i call that person and he telled he is in sector50, and i am near to Gurgaon Railway station, but in APP location he is nearby two minutes
Atlast I get another vendor cab, But I missed my train !
Thisis because of OLA cabs services, these are utterly waste of service in NCR region.
Faltus App!
Ola cab drivers are more prefferd short distance travel and they are not coming to long distance
don't book this cab

Hi
I have booked auto today from ola from sec93 to noida city center metro station which is 11km only. Also there was an offer in noida of rs50 cashback.
For 11km and 19min they have charged rs381 and for 84km in 19min. How it can be possible in 19min 84km in delhi ncr.
I have also attached the screen shot of billing. The amount was deducted from my ola money account so i couldn't do any thing.
Please help me as they are not replying on my mails

Sir,
on 12.082016 I with my mother arrived at Bangalore airport. and with view that ola cab as wellas people are very good, I reached the parking to catch one but as i was not opearting Smartphone that day, The two executive standing in Ola parking advised me that inorder to book a cab you must have a smartphone, and they denied any help from their side. is this service Ola cab is providing.

please look into it very seriously. as further i will not resort to this.

We and our relatives are frequent user of ola, but planning to stop using ola service as it seems they have started all the bad practices once market is becoming good for them.Even if I see a free ola cab is waiting the driver has no call in queue in the normal/office hour they have started putting the rate 2x/2.5x everyday;this I have been observing for last few months.Now things are clear to me what ola is doing actually;though they say it's because of high demand...all crap. cheating common people is now becoming a common practice by this type of business houses/people etc.So I/we have decided not to avail ola cab any more.Also we would suggest others as well.

I booked Old cab on 13/08/16 driver called and asked drop location once heard the location ( Chrompet to Parry's) he said he can't come and he himself cancelled the ride and we got a charge of 50rs to our OLA account.
Then i booked next cab same result, we called driver he said his houseis in tambaram so he will not come towards parry's and said that in parry's he will not get return ride.

I believe we should help OLA to get return ride from now. shame on OLA they claim to be best service provide but this show their real face.

Driver name Motheen [protected] Car indica TN05AQ6602.

Booked a Ola Shuttle ride today from Olacabs.(SRN 3422669) I was supposed to be picked up at 9.51AM but the cab got delayed. Upon calling up customer support I got rude reply saying traffic is not in their control. I had buffer time so I was fine with it. But I got frustrated when the cab didn’t come after 30min also. I again called customer support and ask them to track the vehicle. As usual they put my call on hold for few minutes but this time I got astonishing reply saying the cab is already crossed my pick up point and now they can’t do anything. I asked them to transfer my call to the manager and it took 30min to reach to him. After 2 hours of conversation with him he was so rude and not accepting the mistake. Olacabs team has claimed that cab has arrived to the pick-up point and I wasn’t there. Since there was CCTV from traffic signal and petrol bunk I asked them to come and check the footage. They don’t care about customer and they want to mint the money. Finally they just agreed just cancel the ride and refund the amount. Olacabs bad service is rampant.
I was so loyal to Olacabs thinking it’s an Indian company and we should encourage them. But we shouldn’t. We should use product/services from the company who gives good services. I am Shifting to Uber or Meru Cabs

Yesterday, I had booked an Ola Cab to go from Bankshall St to Thakurpukur Cancer Hospital. On my Mobile, it showed there was a car available (Swift Dezire WB 19H1933, Driver Sujay) within 5 mins. I immediately contacted Driver Sujay on his mobile number: [protected] who said he is far away near Avani Mall Shibpur and would not be available for quite sometime and advised me to do a fresh booking. He asked for the booking number which was CS[protected] as he said if he cancels the booking from his side there will be no cancellation charges and accordingly I obliged. Howvere, I was shocked to find a sms & also on my Apps saying that Rs 110/- has been deducted for a trip from Bankshall St to Bichali Ghat, Shibpur.
I would request you to take a strong action against this driver before he does the same mischief to many other people damaging the reputation of your Company & also to refund the charges.