Ola Cabs / ANI Technologies Complaints & Reviews

On March 26, I hsd a reservation with OLA outstation to Khopoli from Mumbai. I had booked the ride one week in advance and had got a confirmation from OLA as well. My trop was to start early morning at 7.30 AM to Imagica, Khopoli. After booking the trip, OLA informed me that the driver details would be provided one hour before the trip.
On the day of journey, early morning i was assigned a driver Ghulam Sarwer and he called and inquired about the trip. After the call i saw an update that the driver has cancelled the trip. I got assigned another driver after trying for an hour and multiple calls to OLA. The second sriver Surendra also refused to come and i got charged rs 160 for cancellation.

Finally since it was already late by an hour, I had to go by train as a result of which i reached the destination at 12 PM instead of the scheduled 10 AM I had by OLA. The whole trip was ruined because of OLA and there is not even a single courtesy call from OLA for an apology. The drivers are very rude and they dont cancel the ride and ask us to cancel because of which we are charged the cancellation fee and they do this because they know we are in a hurry and we will be forced to cancel.

I had taken a Ola ride on March 28th, the bill of which was Rs. 205. I had paid the driver using GPAY, but now the same amount is added to Ola postpaid bill.

Why should I play Olapost paid due, when I already paid the driver.

Bill was generated on 23rd April and I reported this issue on 23rd April to [protected]@olamoney.com when I got a notification messaging saying 29th April is last day for Ola Postpaid.

On 23rd, I received an email asking for some details (exact transaction amount, date of the transaction, and the mobile number ) along with this information I also provided the GPAY transaction that was made to driver and the trip details.

I sent multiple emails asking for an update on this ticket more than 8 times.

7th may I received a response saying "the issue was reported to us beyond the defined time frame. Hence we regret to inform you that we will not be able to refund the trip amount"

Ticket number raised
4366328.
CRN [protected].

When I have already paid the driver, I will not pay the OLA POSTPAID due.

There is no proper response from the ola support team, they do not read the issue nor acknowledge the issue in timely manner.

Not sure how to resolve this issue. I have the all the proofs.

Below is the email I wrote to Ola Cabs complaining about my experience and explaining why the billing was unfair. Till now, Ola customer support has not bothered to look into the matter. When they started demanding payment, I wrote an email to Ola Money requesting them to split the bill so that we could pay the undisputed remainder of the bill amount, so as to avoid defaulting, however, they directed me to approach them through the app, so I called them from the app, but they refused to split the bill, saying they have no provision to do so.
[protected][protected][protected][protected][protected][protected]

Hi,

I had called your customer care through the Ola app in order to complain about the billing of the rental I had booked on Saturday, April 23rd. As the issue was not resolved, I asked your executive to escalate it to the grievance officer. He promised to arrange for his senior to email/call me, but that did not happen. Hence, I am writing to you here.

For your reference, the CRN number is [withheld]. The driver's name is [withheld]. The ticket number for the call I made to customer care was [withheld]. Although it has been marked as solved on the app, the issue is NOT RESOLVED.

Please take note of the issues I faced during the ride in order to understand why the billing is unfair:

1. We had to attend an event in Vasanthnagar. Your driver took us through non-standard routing and narrow lanes so that we arrived late at the event.

2. After the event, we wanted to extend our ride so that we could have dinner at MG Road. Now, this is the whole point of taking a rental as against a point-to-point booking. It gives us the flexibility to change plans, and of course, we were willing to pay the extra fare for extension based on the tariff per minute and per kilometer.

However, your stubborn driver insisted that he had other bookings to take and called customer care from his phone. The customer care took sides with him and insisted we end this ride and book another ride, further insisting that Ola taxis are available at all times. However, we know from experience that in the night, it is very difficult to get a cab from MG Road to Yelahanka. We hence had no option but to cancel our dinner plan and ask him to drop us back at Yelahanka itself.

As a result, the extra kilometers and time spent going to MG Road from Vasanthnagar was a waste.

3. On reaching our drop location in Yelahanka, we were horrified that we were charged Rs 1400 for a ride that should have cost at most half that amount with extra time and kilometers included. Keeping in mind that your driver tried to forcibly stop the trip mid-way, and that we did not benefit at all from taking a rental, we felt cheated and ripped-off.

4. The amount you charged for fare increase is not mentioned anywhere in the rate card. How can you just add an amount we were never informed about at the time of booking? I am attaching a screenshot of the rate card in order to prove my point.

5. The overall rude behaviour of your driver, poor quality of service (he refused to turn on the AC, took lengthy and slow routes, and tried to ditch us mid-way, was unwilling to listen when we explained to him that we would be paying him for the extra time and kilometers by the tariff), and inconvenience caused and the disappointment we felt has left us outraged and fuming at the ridiculous bill amount of Rs 1400.

We hence reject the invoice of Rs 1400 you have raised for this ride. Please revise the bill amount down to something more reasonable considering the atrocious service.

Hoping to hear back from you very soon,
Sriram

I got into the can as soon as it came at my pick up location without making the driver wait, however driver did not put OTP in his app and when I enquired the reason for not putting OTP he said that his internet is slow that is why he is not able to put the OTP. He later feeded the OTP after 5-7 mins of starting the ride, that means HE KEPT DRIVING WITHOUT PUTTING THE OTP, later when I protested then he feeded the OTP after almost 1KM after the ride startes. Still I was charged waiting fee. It was the cleverness of the company's driver and not fault. The money was deducted from ola postpaid. I want a refund, the amount is only Rs 20 but it not my fault and I should not be made to pay it.

Ola cabs has been doing a fraud. Ola received payment. But booking is not confirmed. Payment successful received but coustomer booking is not confirmed. This is a fraud by coustomer. Payment received but booking not confirmed. So please refund my money

Dear Sir,
We have booked Ola from Vizag Railway station, I had added two stops
1. Royal fort hotel
2. Food ex BS layout
Total amount shown by Ola app was 276 .
But the driver forcefully charged extra money stating that the first stop is not visible in his app and he wrongly charged me 34 rupees extra . For which Ola has not provided any invoice .
Refund has been denied and invoice for the 34 rupees is also been denied by Ola .

I am getting this pending charges dues in the app since last 2 week.
Pending amount in the app.

I have paid for all my rides.
Still I am receiving this.

Please clear this pending issue.

Driver booked ola, and is urging me to take ride only if I cancel the ride and pay full payment in cash after he drops me to the location. I mean not using the app, and after I refuse for that way he is not cancelling the ride wasting my time. And this issue has been seen almost on regular basis.

Not able to lodge complaint in ola, it says technical issue.

Veh GJ01HT3254

The driver stopped the trip 290meters before my drop location. Now ola is charging almost 90 rupees extra for this. I am trying to talk to the customer care executive but they are always unable to connect my call.

It's regarding my ola ride CRN [protected]. I have paid rupees 1095 to the driver by cash after the ride was completed, but today again 1637 rupees were deducted from my ola postpaid money for the same ride.

After the ride was completed i had a talk with Ola customer care as the driver did not close the ride after he dropped me.

After multiple phone calls between me, Ola customer care executive and the driver, somehow the customer care executive closed the ride, but now my money was deducted from the postpaid money. Whereas I already paid the cash to the driver.

I have raised multiple complaints with Ola customer care and as well as try to reach out to ola through Twitter, but no luck.

So please look into it and refund my 1637 to my ola postpaid money.

Dear team,

I have been raising this issue since 22nd April, related to my OLA ride taken at 11.40 pm.

I booked a sedan and the fare charges were shown as INR 879/- for a sedan. I confirmed the booking. When the cab arrived instead of OLA SEDAN an OLA MINI came with the same cab number. I took the ride as I had to come back home.

Ever since while I was in the ride and till now I have raised numerous complaints to OLA via their support section in the app. OLA CALL US option in their app doesn’t even work and that is absolutely frustrating. I am very upset about the fact that I have not received any resolution on this yet, even after escalating for more than 7 to 8 times. They either come back via an automated email saying the they will revert within 4 hours or sometimes within 48 hours. Yet no resolution

CRN - [protected] is CRN for this ride.

All the complaint / ticket numbers are as below:

#[protected]
#[protected]
#[protected]
Request # 4335830

Please also note that monthly bill / invoice is generated for this month and I am to pay a total amount of INR 2011.00. However, I wish to make the payment of INR 1114.00 ( INR 2011.00 - INR 897.00 - the disputed amount ).

I am unable to make such payment of INR 1114.00 as the payment amount is uneditable in their app.

Due date for such payment is on or before 9th May, if not made I will be charged a late fee as per OLA’s default policy.

I am attaching all the supporting evidences about this issue.

IS WAGONR A SEDAN???

I have raised this on OLA’s Instagram account, Facebook Account and posted these things on Twitter. No resolution from anywhere of these mediums.

Kindly help.

So i took driver from olla app and payment was made to driver as he was saying scanner not working so transfer it to my account so i did that but now what i am seeing olla app showing payment due and i am not able to use this app so kindly resolve this

I paid cash for a ride but later money got deducted from my paytm wallet. Now neither the driver nor the customer care is picking up my calls.

Ola has disable my postpaid account. I used ola postpaid amount where i was given emi request of RS.15000 which is successfully converted and i received the msg from ola team.

Right now they are sending me the msg for the whole amount to pay which was converted into emi.

Pay Now option is disable at my ola postpaid account so i unable to pay emi.

If i unable to pay the emi amount at ola app or ola money app so why should i pay penalty and why should my cibil score will impact.

I'll not pay any penalty or late payment fee.

I sent one mail to IDFC First bank because they are his finance partner.

Kindly fix this issue and me that emi payment link.

Why should pay whole amount if ola team has promised for the emi?

They are calling me daily and forcing me to pay the whole amount.

I am ready to fight in court. I have proof against Ola.

Ola registered mobile number- [protected]

Ola Registered mail id- [protected]@rocketmail.com

And behaving very rude charging extra money from us

Date of Incident:- 28Apr 2022
CRN - [protected]
Description:- Booked a ride from Dadar to Thane. Online payment was not happening, hence paid cash to Driver. Driver said if the payment status doesn't change he will refund the amount to me through digital payment option & asked me to call him next day to confirm. He given me his mobile numbers, but now his both numbers are not reachable or he blocked my number.

Driver name - Shahid Ali.
Mobile number of Driver -- [protected] / [protected]

Kindly change the status of payment from Pending to Paid. Due to this i am unable to book further rides.

Thanks,
Saurabh

Date of Incident:- 28Apr 2022
CRN - [protected]

Description:- Booked a ride from Dadar to Thane. Online payment was not happening, hence paid cash to Driver. Driver said if the payment status doesn't change he will refund the amount to me through digital payment option & asked me to call him next day to confirm. He given me his mobile numbers, but now his both numbers are not reachable or he blocked my number.

Driver name - Shahid Ali.
Mobile number of Driver -- [protected] / [protected]

Kindly change the status of payment from Pending to Paid. Due to this i am unable to book further rides.

Thanks,
Saurabh

Booking from Ola App, Taking Cab from Daurli to Abu Lane generates fake toll charges of Amount Rs 30/- additional to the Total Bill. The route is a city road with NO TOLLS and this is an intracity travel. Despite many attempts given to Ola to make changes, they have NOT responded to the complaints and NOT made the corrections.

I had ordered through OLA Dash (Order ID - aysk-pld3ob) certain grocery items amounting total of Rs 360 out of which one item pertaining to Rs 70 was missing. For which I did multiple follow-ups but they have such miserable support services that you can only chat with some stereotyped people who would keep sending pre-typed messages again and again and at the end of all these af (ter almost 8 hours they are replying (Complaint No - 400716) that it has been checked with delivery partner and there was no item missing.

How ridiculous, they think we have so much time to waste coordinating with their stupid customer care. I need refund/product delivered.

I have used Zepto multiple times and it is better than OLA.

This concerns my booking CRN[protected] where I paid cab fare in cash but later driver charged my ola postpaid account again.

I have made complaint to ola but they are not refunding. This fraud is going on with customer where driver insists payment in cash. Once customer pays in cash they later charge ola postpaid also.