Ola Cabs / ANI Technologies Complaints & Reviews

Today i booked a cab at 5.30 pm. driver was Mahendra ([protected]) and car was Whit Dzire Tour WB19H0752. My booking was OSN[protected]. He made me wait for 15 minutes and then refused to pick me. Very badly behaved and threatened me, if I don't cancel the booking, he will start journey with out picking me. The support button of the app is not working. I could not compliant against him in the support.

West Mambalam to Guindy, Chennai - 7.00 p.m. Fare Rs. 157/-
While for the same distance return was charged @ Rs. 449/-

For return booked for pick-up at 10.00 p.m on 07.05.16. Driver called at around 9.30 and I said we will be ready by 10.15. Driver refused and immediately I said we will be ready by 10.00, still the driver refused on the grounds that he need to make more trips and hence cannot even come at the booked time. Booked another vehicle through ola through one of my colleages and shcokingly the charge was 3 times of normal. For the onward trip it costed me Rs. 157/- and for return it was Rs. 449/-. We agree to pay some extra amount for night jouneys but claiming 3 times of normal fare is unjustified. It may be noted that OLA serves general public and they cannot fleece public like this. Would urge ola to look into their pricing policy.

Similarly on 26.06.16, booked a cab for return @ 10.00 p.m. from Abirami Megal Mall to West Mambalam in Chennai. I mentioned the location excactly at the time of booking. Driver called up at around 9.50 and said that he is 3 kms. away and will not be able to make the trip. By the time Old could arrange another vehicle, I took other means fo transport to reach the destination. However, ola arranged for another vehicle and the driver was disappointed when he realised that I no longer required his service.

Attached copy of bill (crn[protected]. ride was on 25th july'[protected]@ around 6:20pm. booked macro (rs.6/km) got charged for around (rs.12/km). called up customer care today (27thjuly @4:30pm. mr. nafees (cc agent) clarified that base charges are rs.50 for 0km & thereafter rs.6 for entire distance (18.9km)+rs. 50 ride time charges (rs.1/min for 50 min) charged. attached app screenshot. no where its specified that base charges are addition to charges /km.
1. per my knowledge every other co. charges base charges = minimum charge which means it will be charged if you don't exceed certain specified limits (eg. an auto /taxi charges rs.18/22 per km even if you travel for 0.50 km).
2. to surprise ride charges = waiting charges as per details available to mobile app (screenshot attached). but i was charged for rs.1/min for entire duration i travelled.
Kindly check both bills attached here & do the needful asap.

Regards,
Anita karvir
+91 [protected]
Anita. [protected]@gmail.com

I initially booked my cab at 7 am to reach gurgaon by 8:30. Mohd zahid the driver picked the phone and after hearing gurgaon he denied duty. Then again i booked and spoke to manottam he said he would reach in 5 mins and after waiting g for 15mins i called and he kept disconnecting my phone. It was by then 7:25 i spoke to ola customer care n she booked a cab driver name is ashok he said to reach in 10 mins, however, as again his phone went not reachable and didn't reach. I then spoke to poonam devi from escalation desk she ensured to get another cab for me with out even understanding my concern. When i said that ola had wasted my time n money in calling n waiting for their drivers. She starting blaming me when i said that ola has to compensate this ride. I had a meeting at 8:30 am n she said if the meeting was so imp you should have done it with some other company. Illogical answers were given to me, even if i had booked another cab they would have taken their own time. So i waited for ola to come as they kept promising to reach. Still poonam said at 8 am that you would reach gurgaon from east delhi on time 8:30. Didn't know ola has flying gares..
I have been a loyal customer to ola and had booked numerous time, howeve, this was not expected from ola. Sad point poonam kept blaiming me.

I just want ola to compensate for this ride i had taken. I am sure ola could do this as they wasted my money and time 1 hr is not less than o wait.

Dear sir
I have been a regular customer of ola and on monday 5 of the drivers refused to ply and later on when the cab arrived and on my boarding the trip got automatically cancelled. Moreover the application was blocked.

I had wasted almost an hour to get the ride.

The driver could not locate the gps and i had to take an auto to hub mall and then the trip gets cancelled.

Do you still want me to continue and recommend ola to others then please make up for the frustration caused. [protected]. Currently i have stopped using ola services

Regards
Dayal k

On 21st july 2016 i booked ur car online twice from thakur village to vasai but two bookings were cancelled by ur drivers as they didn't wish to go to vasai. We were made to wait for one hour with my old mother and two kids. Pathetic... Isn't it. However on 3rd booking made..
Driver was gud and gave us gud service.
Kindly expel those two drivers who r bringing bad name to ur company. The details of two drivers who cancelled the booking on their own are:
Pankaj dhuma crn[protected] was very arrogant infact was giggling and pramesh jhadav crn[protected].
Hope u will take necessary action and revert back to me with the necessary actions taken. Hope to hear from u soon

Yogita rawat
[protected]

Of late I see a decline in the services of Ola, Bangalore. The drivers deny duty saying that they have not received an intimation from the company. The app itself does not show the correct location of the cab. The app says 2 min away but the driver is 20 min away. I'm not sure if the drivers are denying on purpose or it is a mistake of the app. Only after 4-5 failed bookings and speaking to these drivers, we were able to book a cab. This happened on 22/07/2016. a similar incident happened on 26/07/2016. We were supposed to catch a bus at 23.30 at Bommanahalli. We were trying to book a cab from 22:00 from Bannerghatta road.Most of the drivers said they were not getting the message from the app, some of them were wrongly located by the app, One driver said he will come and finally said there is a breakdown. We then had to catch a cab at 23:10 through uber. We had to stop the bus because we were delayed.

Order id:osn[protected].
I booked a ola share and wait for the cab, from btm to railway station. After 15 mins cab driver not called me so i call driver ( naveen d), he told i will not go, directly refused and told cancel it i will not take your cab.
That time too late so i cancel and book another cab.
My questions is:
Why i am going to pay the extra money for cancelation, if your driver tell that i will not go.

Please solve this problem.

Hi Team,

I have booked this cab but driver said he will not come and pick me up. I dont understand why bill was generated under my name, when i never travelled. Please investigate and revert.
First if all you guys will never come when it is raining, If luckily I am able to book a cab, your driver will say i cannnot come . And i do not understand without even boarding cab you guys are sending me bills. I booked a Uber and got a prompt reply from them and also the cab, that too on time .


Highly unproffesional.

Regards
Amber

Dear ola,
I had made a booking for office from hanumanthnagar to nahavara at 8.45 am on the 26th of july 2016. The following are the booking details driver name - kuttappa sm, mobile number-[protected], white indica, vehicle number - ka04d2221. My otp number for the ride[protected].
I. Ve called immediately after booking and till 9.20 am he was telling he was reach my place within 5 minutes. Once he reached my place he didnt stop ola cab. Even i called him he didnt response by that time and blocked my call.
Because of this issue i had missed meeting by 10.15 with my one of client. I lost my client because of this issue.
I'd lost my client and loss of my time. He wasted my time and didnt tokld me to book new cab.
I can go to the consumer court for the loss i have suffered due to your system and negligence.
You could contact me on [protected]
I've attached call details.

I booked a ride from 6 sunny park to kolkata riverside, batanagar on sunday 24th july 2016 around 8:45 a. m. the amount charged by driver alok ray was inr 354/- whereas the message i received a bit later, after payment was inr 254/-. i called the driver immediately and he promised to return the money at 6 sunny park. however he has not done the same to date.
I shall be obliged if this matter is taken care of and my email acknowledged.
Thank you.

Ola booked from [protected]

Today morning at 7:04 on July 25th, 2016, I got into the ola cab, my booking is CRN[protected] and I was sitting in the cab for more than 5 mins and the driver would not start, claiming that his GPS was not working. I had to attend an emergency surgery in Ganga hospital and being the head surgeon I could not wait and hence had to walk out of the cab. This is truly the fault of yours and not mine. I received an SMS from you saying that I will be charged an additional ₹50 in my next ride. In light of this I would not want to take rides from you anymore. This is extremely preposterous and highly unprofessional. Please look into the matter ASAP. Thank you.

Driver asked me 130 rupees for the toll charges and i paid it. when i see the invoice now the toll is already added to it r u guys cheating us?? please let me know if you need the invoice copy as well.. not adding it as it contains my personal details

My sister was trying to book a cab in the morning. She booked a cab in the morning driver denied the duty. While doing the another booking same cab was booked 2 times. Driver talked so brutely with my sister and blocked her ola account i want to file a complaint against the driver. Driver contact number is [protected] - abdul car no. Up14ft0271.

I want strict action against driver and to unblock my sister account.

I had paid rs.70 as my bill where i camr from virugambakkam to saligramam but my actual bill came as rs.43. dated: 25th july 2016. i want an immediate action taken against this. my email id: [protected]@gmail.com

Old mini indica tn-21-as-5635 hit and drive

Few minutes back in front of the office (Cabgemini, karapakkam, chennai) a ola mini indica tn-21-as-5635 hit my two wheeler and drived away without any response.

The cab doesnt have side mirros and he turned the vehicle without putting the side indicator. The vehicle hit my bike and i fell down on the road. He got down of the vehicle and started agruing with me for not driving properly when the whole mistake was on him. Also he has mentioned that indica vehicles do not have side mirrors and i am uneducate.

The drive showed a worst behaviour after hitting my vehicle take action against the driver.

When we book a cab from haridwar to rishikesh it shows following fare charges.
Base fare rs 49
Rate per km rs 12
Ride time charges rs 2

But after taking ride i was charged as below.

Invoice break up :-
Base fare:649.0
Distance fare for 18.20 km:218.4
Ride time fare for 55 min:110
Total fare:977.4
Service tax (5.60%):54.73
Swachh bharat tax (0.20%):1.95
Krishi kalyan cess (0.20%):1.95
Sub total:1036.03
Rounding off:-0.03
Total bill:1036
Cash paid:1036

This is a forgery against the customer. Please refund my money else i will have no other option but to go to consumer court.

Wrong address of "35, Kudlu" is showing while booking cabs. My correct address is 78, Sri Sai, 4th Cross, 2nd Main, Yashodamma Layout, Kudlu Main Road, Bangalore-560068.

7/24/2016
Prashant Singh Karki
My ola account is booking rides on its own. I stay at Bannerghatta Road, Banglore. But just now my account randomly booked three rides for T3 IGI Airport.
I had to cancel all the three rides.
I would just like that money to be refunded and given an explation for this incident.

Hello ola team,

Subject : lack of service in prime industrial areas.

Sincere request to extend your service limits to ambernath and badlapur as it comes under mumbai region and also ambernath being one of the most important industrial place of mumbai. More than a 1000 reputed small and large scale industries are functional in this area which requires many people to travel to this location via cabs. Though many other cabbies do ply you to these places but they charge hefty fares.

Ola needs to extend there service for less than 10kms to cover these locations.

Currently ola app only provide service til ulhasnagar which is just 2kms away from earlier mentioned locations.

Awaiting a positive response.