Ola Cabs / ANI Technologies Complaints & Reviews

29जुन2016 को सुबह 6:15 am को वैशालीनगर नागपुर मे nagpur रेलवे स्टेशन जाने ola cab बुलाइ थी l ola का ड्रायवर निलेश सोनडवले शराब पीकर 15 मिनट देरी से आया और एक ट्रॉली बैग और दो छोटे बैग देखकर एक्स्ट्रा 100 रुपये की डिमांड करने लगा मना करने पर जोर जोर से अश्लील गालीगलौज पर उतर आया l और cab वापस ले गया l चुंकि उस समय train पकड़ना जरुरी था तुरंत दूसरा इंतजाम करके जाना पडा और बमुश्किल से train पकडी l उसके बाद Ola को complaint की गई l किंतु ola ने किसी भी प्रकार से कोई कार्यवाही नही की l

We are traveling from abu dhabi. Booked an ola taxi. Waited for 1 hour, the pick up didn't come. Then the driver cancelled the pick up himself. Next day, booked an ola taxi 3 hours in advance. We got message that the driver arrived while he was 25 minutes away. The driver once again cancelled the trip himself. The worst customer service ever. Hopeless service.

I booked a cab through ola mini from perungudi to chromepet area in chennai and the distance between these two places is only 14kms and the ride estimate shows me 205 to 210 rupees
I was not clear with the price mentioned as the rate per km is Rs 6 and total km is 14 total cost is 84 and base fair is 40 so it should not exceed more than 130 Rs max there they have shown me the ride estimation as 205 inclusive of toll charges where comes the trick from ola people it's not mentioned anywhere in ride estimation or price to show that they are cheap taxi comparing to others but the truth is ola cabs is the worst service ever and they have all sort of hidden charges inclusive

Just wanted to make this msg clear to show about ola cabs and also make it more specific in ride estimation where we being customer will decide whether to take the cab or not instead of getting cheated

Thanks

For ride id osn[protected], i had ordered a ride but driver denied to accept my order. This is the reason for me cancelling the ride. However i have been charged with a 25rs fine which is completely unjust.
I had a full phone call with the driver wherein i repeatedly asked him should i cancel the drive, should i cancel the request.
He wrongly informed me of his location as device was showing him 5 mins away from my location (Saket)...

I have booked an ola auto through the ola app. The auto was 3 mins away from my location. But the driver has started the trip and ended it by himself and the trip amount was deducted from my ola money account.

Trip Date: 29 July 2016
Driver Name: Subramani
Time of booking: 8:43 AM
Trip time: 0:03 sec
Auto Id: KRN[protected]

Most of the drivers 90% says directly no to travel from delhi to gurgaon. Then ask us to cancel the trip.

Its an everyday problem.
- driver accepts the trip, then asks where u want to go, i say gurgaon, driver says i cant go
- driver accepts and start the trip, after travelling 1km, says cng is finished i need to fill cng. Drops the customer in the middle of the road (No where).
- most of the drivers are new, they have no idea of the routes.
- most of the drivers are not using their own vehicle. They are using someone else's vehicle.

Many times driver has asked me to drive the car.

Its really very frustrating and disappointing. Please look into it.

Vehicle TS13UA4224 maruti Suzuki ertiga hit my vehicle from behind due to rash and careless driving. My vehicle has been damaged.Kindly ensure compensation from driver. Contact me at [protected]

I, rishikesh singh, was travelling in ur ola cab in the intervening night of 25-26 july 2016. the booking was done by my friend mr pk singh on my behalf, the crn number is[protected] and mobile no of pk singh is [protected]. my (rishikesh singh) phone slipped into the cab and the lost phone bears dual sim phone having phone numbers [protected] & [protected], in the name of mr rishikesh singh. the last call was at aroung 2348 hrs on 25.07.2016

After talking to the driver about the missing mobile phone, mr shahrukh, whose phone number is [protected] is now also switched off since 27.07.2016.

Plz help me in recovering my mobile phone.

Rishikesh singh contacted me on [protected].
E-mail - [protected]@yahoo.com

Thank you
Rishikesh singh

Tuesday, i booked ola cab from delhi cant towards rohini, called driver, he replied that there is some network issue and asked me to cancel that ride.. I did then booked for anothe cab.. Called driver.. He said he will be cmg within few minutes at pick up point.. Waited for 20 minutes.. Tracked him.. He was moving towards any other opposite side.. Called him 3 times... Not responded... Canceled that ride... Again booked third time.. He also denied... At last i booked cab 4rth time.. Driver said hes not able to see pick up point.. Finally i walked for 4km and booked cab from dhaula kua.

I booked a cab today 28/7/2016. The bill amount was rs. 95. I gave the driver a 100 rupees note and was waiting for him to return my money. When he didn't, i asked for it. He said that i shouldn't be asking for change as he has drop me to my address!! I was so shocked to hear it!! Its not about 5 rupees but this is not the way to talk. I am paying as per the bill. He was very very rude i would not be using ola cabs after this!!!

I travelled from malabar hill club to Siddhivinayak temple and i was charged around 155 rupees for a distance of around 10 to 12 km today i.e. 28/07/2016 around 2 pm.

While coming from haji ali to malabar hill on same day around 7 pm which is around 7km, I was told that I would be charged around 135 to 165 rupees including peak charges which was around 2 times normal charge.
But I was charged 289 rupees which is abnormally high.
If you even remove base fare and other waiting time fare and say even it has come to 210 onstead of 289,
I have paid 210/7 which is 30 per km whereas it should have been 6*7 during non peak time and 6*7*2 during peak time.
So it should have come upto 150 which was even indicated by ola during booking.
But it came upto 289.
I have travelled so many times by ola, and its not first time that I am travelling in a prak pricing time, but never had faced such a bad time with ola.
I am disgusted with this.

I would not like to travel by ola again.

Hi... My name is reetu and i booked an ola cab from airoli toll to seawoods sec 44a. By mistake the driver pressed some button and the fare meter stopped, but the driver still continued to drive. However, when i was about to get down, he asked me to pay 585 rs which he didn't have a bill for, because, his fare meter stopped mid way. I still paid without a reciept. Just to add, he was constantly on his phone watsapp while driving and was a rash driver. I anyways told him that i'll complain ola the moment i get down.

Lastly i have forgotten my wallet and a box of nuts in the car. I called the driver for the same but he refused to give me my wallet back. I called up ola as well but of no help. I have the below mentioned contents in my wallet. Cash - around 2500 rs, 2 icici credit cards, 1 kotak debit card, 1 kotak credit card, axis bank credit card, citi bank credit card, 1 driving licence, multiple shopping cards.

The driver said call whoever you wanna call, i don't care... Very bad attitude. I can guarantee he has my wallet and is refusing to give it back.

I request you to look into the matter asap and figure out a solution.

The driver is purposely doing this because i told him i'll complain to ola as he was driving rash.


Highly disappointed with this... Didn't expect this from ola atleast.

Drivers name : san jay
Contact no : [protected]
Car : white swift desire
Car no : mho5bj1101

Lastly ola refuses to even track the cab for me... Disgusting

Dear sir
This is an complaint after many experiences. I am frequent traveller of ola. Since daily i am opting ola it is easy for me to recharge ola money. Most of the drivers are cancelling the ride after confirming the ola payment mode. If it is ola money they are simply cancelling it. Today[protected], a driver cancelled by saying that i was not in location in which i was waiting at the location for more than 10minutes and they charged 25 rs as a cancellation charges. Ola group levying the penalty on driver as well as on customer. They are enjoying out of it. Cancellation charges is a big cheating. If they are crediting the amount on same day or next day the drivers will accept the customer. Again the credit is after 3 days. Customer money, ola prepaid money as well as drivers 3 days money on same account is to enjoy the interest. Ola service is good but don't cheat the customers.

Last evening on 27.07.16, i called him several time and i told him my battery mobile disch, he came i think late and my family was delayed unable to pickup phone call. he abused my guards and grand parents this is totally not acceptable as business man. pls see the below details
Ranjit ([protected]) is on the way to your location in a white indica br01pc9761.

I booked a sharing cab on 27th the driver- AJAY [protected], DL1ZA- 2158,
he said hes far off and he cant come to pick me
i get a cancellation SMS - OSN[protected] saying that it has been cancelled as the driver couldn't serve you,
Though it was not my fault still i was charged rs 25 extra in my next ride.

Share osn[protected]
Vehicle number : ka419621
Driver name : manjunath. m
Date : 27-july-2016 07:28 pm


After ola share booking was got confirmed, driver was called me up immediately and asked me where is your drop location?

I have said him that my drop location is chinnapanahalli, after driver got to know about my drop location.

He was immediately cancelled my ride.

Ola support link is also not working. so i am not able to raise complaint against him. screenshot is also attached here for your reference.

I travel from doddanekundi. On 28th and 27th july i booked around 10 cabs daily which after 10 min 15 min driver deny duty. Says hundred reasons and asking me to cancel ride. Saying location shows wrong (Which is correct only) and making me to wait for a long time aand at last not coming. One driver started and i can see msg i am travelling where i am not.

For karthick nagar, doddanekundi drivers denying duty. I spend lot of money in calling them wasting my time daily min 3 hours with each booking.

Need it to be solved asap.

I booked ola cabs on[protected] at 07:31 pm. The osn number for the ride is[protected].
Driver didn't come at pickup location and started the trip and then stopped the trip. I was charged 101 rs. When i called him, he was giving so many excuses. Strict action should be taken against him. I have only one ques from ola cabs, why their driver started the trip before reaching pickup location and then he stopped the trip himself.

I must be got the claim and refunded as well.

Today in the morning booked a cab from ola, as I am a regular customer of ola cabs but this time driver was not only late moreover he was talking very rudely because of him I will be reaching my destination very late. He was not able to understand the pickup location, but actually its very precise, every time I am getting driver on time on my door step, thus driver was talking like he was drunk even . Crn no is[protected], driver name was BABU, I really appreciate if someone action is taken against him. Thanks.

I had booked an ola share on 15th july, 2016 at 8 am. The same day i took the ride back and i had opted for my own ola at 4:30 pm the price of which came to rs. 370.

But the ola share on 15th july, 2016 morning charged me rs. 340. Ola share claims to charge 50% of the regular price but does the above charge look anywhere like 50%?

Ola share is making business by getting in more people with close to the actual price but advertising as 50% fare. I am very disappointed with this and would like you to take serious action against cheating common people.

I am attaching the receipt image for the reference.