Ola Cabs / ANI Technologies Complaints & Reviews

7/24/2016
Prashant Singh Karki
My ola account is booking rides on its own. I stay at Bannerghatta Road, Banglore. But just now my account randomly booked three rides for T3 IGI Airport.
I had to cancel all the three rides.
I would just like that money to be refunded and given an explation for this incident.

Hello ola team,

Subject : lack of service in prime industrial areas.

Sincere request to extend your service limits to ambernath and badlapur as it comes under mumbai region and also ambernath being one of the most important industrial place of mumbai. More than a 1000 reputed small and large scale industries are functional in this area which requires many people to travel to this location via cabs. Though many other cabbies do ply you to these places but they charge hefty fares.

Ola needs to extend there service for less than 10kms to cover these locations.

Currently ola app only provide service til ulhasnagar which is just 2kms away from earlier mentioned locations.

Awaiting a positive response.

I booked ola Cab on 18/7/16. But ola charged me higher price. I booked Micro Car but ola charged me ₹9/km instead of ₹6/km without any information. I booked a complaint to customer care & my complaint number is 14003232. Please refund my money.

Dear ola,
I had made a booking for an airport drop at 4 am on the 24th of july. The following are the booking details driver name - santosh, mobile number-[protected], swift dezire, vehicle number - ka 04 aa 4452. My otp number for the ride[protected].
The driver did not pick my calls or turn up until 4:15, after which i decide to take another cab and leave. I could not make it to the airport on time due to the inconvenience caused by your driver or your system. I was taking a group of 60 people to shirdi, therefore had to communicate to them and ask them to board the flight and leave without wasting time. I had to repurchase tickets for a later flight and make separate arrangements for transport from pune to shirdi. At around 8:30 i received an automated call from ola saying your ride has been cancelled, this call was followed by a message requesting me to call the driver. After speaking to the driver i got to know he had received no booking at all, i do not know what is happening but i have suffered a huge loss due to negligence from your side and i can provide sufficient proof for my arguments.
I need to know who will bear the cost of me missing my flight, buying new tickets, arranging separate transport.
I can go to the consumer court for the loss i have suffered due to your system and negligence.
You could contact me on [protected].
I have attached my old and new air tickets as proof.

Hi ola team,

This is with reference to the last ride i took with ola.
The driver misbehaved with me, abused me and stopped the cab mid way. I had no way to go anywhere. My rs 200 ola money got deducted.

The driver was also abusing very badly and tried to attack me.
Please remove the driver and i want you to pay me compensation for the discomfort caused.

I was in an ola ride in kolkata on 23-july 2016 (saturday) from shibpur, howrah to kolkata.
The drivers name was mohd alam. as soon as we boarded the cab he started saying the destination is too far. then he said he will take us to a different place where his brother will take over and drive. when we refused he started abusing and threatened to leave us in the middle of a road cut off from the main city. he remarked "do whatever you have to, complain to whomever you want to i do not care."

Today i booked a cab from lajpat nagar, central market and the condition of the car was worst. However i boarded the cab, after 15 mins at aiims, driver said that car has broken down and my ride will have to be stopped on the way. This was due to heavy traffic at south extention that the driver was not willing to go further. I asked him to get in touch with ola support and arrange for a replacement, to which he refused and also asked for undue money. After some argument with him, i was forced to pay him the money and booked another cab which was showing an eta of 3 mins. This driver told that its going to take 25 mins for the cab to reach. I was now forced to cancel the cab and book an auto. This time i received a message from ola stating a cancellation fee of rs. 50/- which was forced on my next ola auto bill.

Hi ola team,
This is with reference to the last ride i

Took from ola wid osn[protected].
My friends have been regular ola cab user

And so do i. I also use uber cabs and

Others. I have never had such kind of

Disgusting, insecure, horrid experience

Ever.
I want to tell you the sequence of events

That took place.

1) i boarded my cab from atmosphere 6

Restaurant and my destination was hinjewadi

Phase-1. Wen i boarded i was with one of my

Friend. There was one more co passenger.

Total fare was 287, 221 was paid by us in

Cash and rest from ola money (You can

Validate from your navigation or system).

2) co-passenger was dropped at pune airport

As it was his destination. Now the driver

After deboarding him stopped his vechile

And started to beat around bush, started

Calling his relatives so that he can get

Ome more rides meanwhile. As per ola

Policy, you cant wait stop your car cab and

Wait for ride to come. If ride comes and

Then you wait, its allowed. (Validate all

This from your system, whatever i am

Aying)


3) we asked him to start the car so that we

Can reach our destination, he literally

Abused us, me being a female passenger, he

Must have shown some courtsey.


3) he continued and said, he will stop his

Car till a ride comes. He cant drop us in

That amount and asked for more money. We

Resisted and he again abused and returned

Our money and asked us to get down.

4) just wen i was about to get down, he

Drove his car and i fell down. I have got

Bruises in my leg.

5) we tried to stop the ride from app, but

We were unable to do so.

6) it was around 10 in the night, and i had

No option available. Is this not a security

Concern? I never expect this kind of

Gesture from any cab company or any driver.
Is this what the feedback i will give to

Other people?


If i want i can book a police compaint

Against the driver, but i have more trust

In ola and i don't want to drag myself.

Being a female passenger, it was a big

Ecurity concern. I called ola instantly

And got my refund.

But what about these kind of drivers,

Driving, abusing and misbehaving.

I want you to terminate this driver from

Immediate effect. If you can't terminate,

Please let me know, i will go ahead for

Proper escalation.

For getting more info please call on my

Registered number or alternate number-

[protected].

I booked a cab in T.Nagar, Chennai, Tamil Nadu. The driver denied the duty and asked me to cancel the ride.
Company Name : OLA cabs
Driver Name : Anandha Kumar
Mobile Number : [protected]

Ola is the typical example of a company that used all sweet tactics at the beginning to woo the customer and slowly as they built a customer base, started behaving rude and non caring, to the point of compromising customer safety. Here is the nasty experience i had with their ola share on 21-july-2016.

I had made a booking ref osn[protected]around 8:30pm to be dropped at a place just a few km away. The app had shown me that the allotted cab was travelling with another person so i was almost sure that i will be able to make it to the destination at the time i planned. The pickup came and i boarded the indica tn02ap 1236 at 8:45pm. Since i had ola money there was no prepaid amount.

The cab was empty unlike the status shown in the app and the driver said that the first pickup had not boarded and he had to now go back and pick him. The cab went more than a km in the direction opposite to where i had wanted to go. He parked on the main road and started trying the person's number and there was no response. He kept trying multiple times with again the same result. I told him that i had to make an appointment and could not wait all day, to which he showed me his phone where some ola timer was expected to time-out in 3 minutes so he could start. But the timer never seemed to reach its end and we waited there for more than 10 min. 8:55pm - 9:12pm

I unfortunately could not afford any more delay, but the driver sternly said there is nothing he could do. At such unearthly hours i then had to get out and hail an auto. For those who know autos in chennai you know how cut-throat they are and esp at such hours as after 9pm. I agreed to pay the exorbitant fare and was finally dropped at my destination.

The response from ola customer support team to my complaint (Ref[protected] was even more disappointing. They insisted that ola share rides are prepaid and they could not refund the money if the customer decided to cancel the ride midway for whatever reason. One yaswanth narayan r and atheeq ahmed from their team proved most unhelpful. True to the words of the driver who had told me that even if you complain nothing will happen to me, i was left bleak-faced and wondering why i had ever done the booking.

I would like to note here that ola had done a mistake by refusing to refund the amount which was just 55/-. I have made multiple rides with them in the past that easily comes to above a grand, so this amount is not really worth much. But they have lost a customer in me for sure, which is all the future payments they could have got from me. I always knew that uber had a better pool of drivers who were more sensible than those in ola. My only complaint was that they never launched uber pool in chennai, unlike in bangalore. But now even without that i will go for their regular cab service that comes at 6/- per km. Much less hassle than the rude and stubborn ola customer care and their mindless drivers.

I travelled to tigaon road sector-3 faridabad from my residence shahdra through your cab no. Dl1rta6021. It had been driven by driver named budh ([protected] phone no,). He was very rude with me. He did not know how to deal with customer. Also he dropped me at my destination very late. Although i knew about the traffic on the road. But i could saw that road was very smooth at that time.In whole journey he misbehaved me. N i was travelled with my sister but he did not realised that how to talk in front of a lady. He is very mannerless so kindly resolve my complaint regarding this rude driver. Then other customer would not face same problem with him as i did.

I booked an ola cab on 13th july 2016 at around 8:30 pm. Cab was booked for azad market from vikaspuri. The driver took us from the outer ring road and charged me rs 478. When i chcked earlier befre booking the cab approx rental price it was showing 200-250 rs.
Driver details:
Vijender
White waganor dl1rta1722
Crn[protected]

While returning from the same place to the same place, i booked uber cab. The uber driver drove us from the longest route bcoz of the trafic on outer ring road but despite that the bill was of 200 rs only.

Hey, I had added ola money of rs 198 rs recently and booked on ride from swarget Pune ...
After booking I got details of driver and cab.. then within seconds got message as thanks for riding with us. And deducted my ola money.. where I haven't taken cab.

How it is possible.. I need to talk someone who have higher dignity to escalate.

For now I don't have to do the trust on this mobile app.

My email is [protected]@gmail.com
Contact registered [protected]

appriciate if any one call me urgently.


Regards,
Santosh Kelkar

Booked a cab and the driver refused to come as the booking was not visible to him. Booked cab 2, driver came. Boarded the can and half the way and said that he cant see the booking. He cancelled the ride and asked to book the cab again. He then said he has another passenger to pick so dropped mid way saying another cab is booking. The driver left and when i called the new cab driver he said he cant come. Pathetic service my ola cabs. It took me one hour to reach home. And that too through a rickshaw

I booked an ola to adugodi, bosch office (gate-4).
Crm no.:[protected]
Driver name - mohammed
Cab no - ka51 a8070
Driver number - [protected]
I left my phone in the cab. the driver told me that he will return me the phone in hsr layout at around 8 or 9 pm.
How can i get my phone earlier than the time which the driver told.
What are the possibilities that i'll get my phone back or not.
The...

Dear sir/ madam,
A company named "p. c. word" approched us saying that we are tie up with ola cab and we provide you the frenchise of the ola, they said that if we pay 1 lak to them they will own us the 4 wheeler which we can give to ola for rent the profit will payed back to us on weekly basis, so i just want to crosscheck whether you are really have tied up with pc word company if no please do take necessary step against them and guide us too

Name: Vinay B N
Date: 22-July-2016

Booked Ola cab around 11 am and received the confirmation message at 11.13 am ... called driver couple of time and he kept saying that he ll pick up in 5 min but did not arrive till about 11.30 AM ... and I asked the driver to cancel the trip out of frustration.

Cab and Driver details:
Ritz KA05AD5335
Ravi S - [protected]

Booked again ... and confirmation message received 11.39 AM ... cab and driver details:
Indica KA51B1925
Kumar [protected]

Driver picked my call when i called immedaitely after booking ... but there after no response and i am not sure what happened. Surprisingly, neither did OLA systems recognized that the cab never picked me. But, in turn I received a message that OLA tried to contact me and I was not reachable.

I cant imagine you have such a horrible service ... no doubt you people will lose out to foreign competitors like UBER. forget about competing you people dont even have the basics in place.

Vinay Nanjundaswamy
[protected]

M using ola services almost every alternative day. But day by its like pain now. Either driver received the request and denies, or his device fails, or driver unable to locate. Ola cabs are not sure shot. It may or may not ride depending upon the driver, server, their mood. Or driver will just leave the location without knowing. Don't know how is it possible? Please take some serious steps cos its irritating day by day. Middle of the road u get in the cab and driver suddenly say "no server madam, cancel the ride" is that all ola cabs meant for??

I have booked cab at ola sharing at around 10.15 am waiting for the cab for 25min at last momemt cab driver cancelled the service, till last minute driver told me i am on the way reaching to destination driver cancelled the (2min) trip without reason.

Details of the driver given below


Pasha ali khan ([protected]) is on the way to your location in a silver indica ap29tv5919. You are paying rs. 186 for this ride. Share osn[protected] only on boarding cab.

Dear sir/mam
मेरी गाड़ी नंबर UP14 FT 1643 है मेरी गाड़ी पर बहुत दिन से इन्सेन्टिव प्लान नही आ रहा है इस लिया मेरी गुजारिस है मेरी गाड़ी पर जल्द से स्कीम प्रोवाइड की जाया आपकी अति कृपा होगी धन्यवाद ।

ओला ड्राइवर
दीपक राठी