Ola Cabs / ANI Technologies Complaints & Reviews

Booked a cab and the driver refused to come as the booking was not visible to him. Booked cab 2, driver came. Boarded the can and half the way and said that he cant see the booking. He cancelled the ride and asked to book the cab again. He then said he has another passenger to pick so dropped mid way saying another cab is booking. The driver left and when i called the new cab driver he said he cant come. Pathetic service my ola cabs. It took me one hour to reach home. And that too through a rickshaw

I booked an ola to adugodi, bosch office (gate-4).
Crm no.:[protected]
Driver name - mohammed
Cab no - ka51 a8070
Driver number - [protected]
I left my phone in the cab. the driver told me that he will return me the phone in hsr layout at around 8 or 9 pm.
How can i get my phone earlier than the time which the driver told.
What are the possibilities that i'll get my phone back or not.
The...

Dear sir/ madam,
A company named "p. c. word" approched us saying that we are tie up with ola cab and we provide you the frenchise of the ola, they said that if we pay 1 lak to them they will own us the 4 wheeler which we can give to ola for rent the profit will payed back to us on weekly basis, so i just want to crosscheck whether you are really have tied up with pc word company if no please do take necessary step against them and guide us too

Name: Vinay B N
Date: 22-July-2016

Booked Ola cab around 11 am and received the confirmation message at 11.13 am ... called driver couple of time and he kept saying that he ll pick up in 5 min but did not arrive till about 11.30 AM ... and I asked the driver to cancel the trip out of frustration.

Cab and Driver details:
Ritz KA05AD5335
Ravi S - [protected]

Booked again ... and confirmation message received 11.39 AM ... cab and driver details:
Indica KA51B1925
Kumar [protected]

Driver picked my call when i called immedaitely after booking ... but there after no response and i am not sure what happened. Surprisingly, neither did OLA systems recognized that the cab never picked me. But, in turn I received a message that OLA tried to contact me and I was not reachable.

I cant imagine you have such a horrible service ... no doubt you people will lose out to foreign competitors like UBER. forget about competing you people dont even have the basics in place.

Vinay Nanjundaswamy
[protected]

M using ola services almost every alternative day. But day by its like pain now. Either driver received the request and denies, or his device fails, or driver unable to locate. Ola cabs are not sure shot. It may or may not ride depending upon the driver, server, their mood. Or driver will just leave the location without knowing. Don't know how is it possible? Please take some serious steps cos its irritating day by day. Middle of the road u get in the cab and driver suddenly say "no server madam, cancel the ride" is that all ola cabs meant for??

I have booked cab at ola sharing at around 10.15 am waiting for the cab for 25min at last momemt cab driver cancelled the service, till last minute driver told me i am on the way reaching to destination driver cancelled the (2min) trip without reason.

Details of the driver given below


Pasha ali khan ([protected]) is on the way to your location in a silver indica ap29tv5919. You are paying rs. 186 for this ride. Share osn[protected] only on boarding cab.

Dear sir/mam
मेरी गाड़ी नंबर UP14 FT 1643 है मेरी गाड़ी पर बहुत दिन से इन्सेन्टिव प्लान नही आ रहा है इस लिया मेरी गुजारिस है मेरी गाड़ी पर जल्द से स्कीम प्रोवाइड की जाया आपकी अति कृपा होगी धन्यवाद ।

ओला ड्राइवर
दीपक राठी

Hello,
Yesterday i booked a ola from bhajnpura b block to noida sec-63 but till now and paid him charge rs217, but till now i didn't recieve my bill details. Please provide me the bill details. Ola car number up14et8722, white wagonr driver name inderjeet singh. Please do the needful asap. I have to submit this bill details in my office. Please reply me at [protected]@gmail.com
Thaks,
Rahul singh rawat

A ola cab driver refused to travel after hearing the destination from us. Cab no wb25e0331. A white indigo driver name amrit. Ph no [protected]
The cab got to the pick up location and asked for destination over phone. When he heard majherhat, kolkata he said he is forwarding the ride and never came to pick up.
When contacted again he said a new cab is alloted.
Please look into the matter
Sanghita sinha

Booked ola from kharghar to mumbai intl airport. Driver showed final bill amount of rs. 738 but asked for rs. 810 (Saying some additional toll charges etc.)

As i had to catch a flight, i paid rs. 800 to him.

But, i did not get any invoice.

On inquiring with ola, they said they do not provide invoices for kaali peeli cab.

Pls suggest forward path.

Every time i book a cab,

1. Driver never calls. Customer has to call them every time.
2. Driver refuse to go to the destination
3. Driver makes excuses like no cng in car, not feeling well, tyre puncture etc.
4. Sometimes the driver is new, he does not understand the routes.

It is really frustrating and i am fed up with ola services. I suggest we should stop using ola services and switch to other service providers like uber, taxi for sure.

New way to cheat customers, ride with olacabs and get fooled!!

Book ola micro which is 11 rs / km

And

Get mini which is 6 rs/km

And pay for micro and get fooled

When you ask customer care (karan from mumbai). he say it is written in app. i have screenshot of app where it is clearly written wagonr is in micro. when customer care don't know about app then how he will solve my problem.

(ticket number :[protected]

I had received a sms stating my 2nd auto ride would free on 21st july 2016. Based on that message i had booked my 2nd auto ride on same day (21st july 2016). But after the ride auto driver said i need to pay rs. 244. When i checked it with ola cabs chennai customer care, they simply said i will be getting rs. 50 as money back, hence i need pay for the ride. When i kept asking then why it was mentioned as free ride, if it is just going rs. 50 money back. But i haven't received any proper feedback from ola cabs. I am using ola cabs almost every day and such behavior and misleading information looks nasty on ola side.

I had travelled in ola cab from Peenya to Rajajinagar on 19.07.2016 but I didn't get the invoice for the same to my register mail id. pls send the same immediately
Driver Name: Mr. Raja
Silver Indica KA51 D2244

Had booked a shared ola cab from beml layout to phoenix mall on 16 july around 8 pm. the message i received for the booking was

Pradeep m ([protected]) is on the way to your location in a silver etios ka 03 ac 2267. you are paying rs 73 for this ride. share osn[protected] only on boarding cab.

I was returning from a party and had a few pegs for which i booked the cab. it was supposed to be a shared cab and there were 2 or 3 pickups scheduled on the way. however the driver didnot stop anywhere for more than a few seconds and didnot pick anyone on the way. when my destination arrived i handed him a 100 rupee note. he refused to accept the same and demanded rs 1000. i showed him the sms and told him that the fare for the trip was supposed to be rs 73. he refused to accept the same and threatened me that if i dont payup he will take me to the police station and file a complaint against me of abusing him. i had no choice but to pay up.

This incident was clearly pre-planned by the cab driver. he knew i was a little high and took full advantage of the situation. he didnot pick anyone up intentionally so that he can have me alone and extort money.

Pls accept this as an official complaint against the driver mr pradeep m. i want to see serious action taken against him. things might have turned even worse had there been a lady in my place. i will go viral if prompt and serious action is not taken against him from your end

I booked a cab at 8 am for a late afternoon ride. After i boarded the cab i was told that i need to respond to some notification etc etc. I was in a rush. I was asked to get down from your cab and also fined rs 75/- which i am supposed to pay before i book my next ola. Hopefully a smarter system will come along and will not have to deal with you. This is unnecessary harassment i can do without. Your half baked service is not for everybody.

I booked an ola auto on jul 16 at 8:19 pm. The auto rickshaw driver refused to come in front of my building in spite of the fact that i am standing on the main road and i can road is empty and there is hardly any traffic. He refused and then charged me the amount of rs.46, which was deducted from my ola money.
While the amount might be minimal however this is not the first time that ola has done this to me. I had booked taxi for sure with them and the driver didnt come and showed me as traveling while at the same time i was on another ride of ola car! I never got any answer from ola while i called several times and complained. I hardly use ola and prefer uber because of this situation however no uber was available so was forced to book ola that day.
This time i thought i have given them enough chance and their unprofessional conduct needs to be reported.

On 20/7/16 I will book ola cab that time ur driver charge extra charge or tax also extra ride us Bangalore airport to elcetronic city

ur driver taking long way long time consume or extra money or charge getting like toll tax etc

only a way to earn money few days I will travel in less amount no getting charge extra
not sent proper msg or mail or registered id or phone

also till not getting invoice

its customer fault to believed in u

I have been using an ola cab (micro) since 8/9 days for the same route, ie between goregaon east and juhu. my tariff approximately is around rs 140 -145. however, the days they announce a free upgrade i am charged 10 to 15 rs extra. please explain why so. however, today i was again given an upgrade and charged rs. 226. i later got an sms saying that i will be charged peak hour rates (4*1). can you please explain this?

I did not ask for an upgrade, so how have you decided on my behalf and why should i pay extra. if i am opting for a certain option, then obviously it is due to a certain budget in mind. how can ola upgrade without my consent and then charge me extra.

I need a refund for the amount charged extra and an undertaking that it will not happen henceforth.

I am repeatedly facing the problem. i always use the ride later option and book the cab one day prior, they hardly come to pick me up on time or cancel the ride. if you cannot honor the ride or serve the customer why do you take the booking. today i was supposed to be picked up at 8:45 am, the cab came at 9:45 am. very unprofessional drivers in spite of complaining to ola every time no strict action has been taken. he cancelled the ride just in front of me, was saying he is waiting from 15 min ola as strictly told not to call the customer once they reach the pick up point. very frustrating, please let me know what strict action is taken against such unprofessional drivers i dont want to listen to your sorry everytime its literally harassing the customer.