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Ola Cabs / ANI Technologies Complaints & Reviews

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D
dr minesh patel
from Anand, Gujarat
Jul 29, 2016
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Address: Anand, Gujarat, 38800q
Website: Ola cab

Hi, myself mr prahladbhai patel, had became victim of fraud call from bank and by asking my debit card details and otp, someone had used my debit card of state bank of india and transfer money in various mobile wallet. we had registered complain in anand town police and at consulting the bank, we come to know that the fraud person had transfer rs 4000 in ola cab. the transaction no is[protected] dated 26th july around 4.30 pm. here i am attaching photo of police complain and bank statement which shows the transaction no of the transfer and bank account details. kindly do needful and guide us further to take necessary steps to get our money back, thanks
+2 photos
Fraud transaction.
SBI Transaction

Transaction 1
DT. 05/10/2018
Name. OLA CABS
Amt. 9999
Jnl no.[protected]
Ref. OTHPG[protected]WWW
OLACABS COM [protected]

Transaction 2
Dt. 05/10/2018
Name. OLA CABS
Amt. 9999
Jnl no.[protected]
Ref. OTHPG[protected]WWW
OLACABS COM [protected]

ATM CARD NAME. V SUBBULAKSHMI

Kindly do the needful
One person calling himself from SBI card activation dept. and asked from my wife card details and withdrawn Rs. 9999 from her account and transferred to OTHPG WWW OLA CABS.COM GURGAON.

She was not aware that she is being fooled from this guy..

He called many times on her number for card activation. When she got frustated she asked him to talk to me. Next day He called me and asked for the OTP and i asked my relative to check messg. He said some payment message is there for OLA cabs.
I came to know this fraud till that time he had already withdrawn the amount by fraud transaction.

Card no. - ************4594
Date - 31/12/18
Fraud payment - Rs. 9999

Please look into matter and refund the amount.
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    suhaailnayak
    from Bengaluru, Karnataka
    Jul 29, 2016
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    Address: Mysore, Karnataka, 570008
    Website: Ola Cabs

    Arrogant and atrocious behaviour of driver rajesh of car no_ ka-09c-2012 and miss management of the customer care center of ola cabs by sending us forcibly the vehicle which we do not demand on 29th july 2016 at 13:30 hrs.
    When we have put a demand for a ola mini why is a ola sedan sent to us. The driver refuses to switch on the ac, takes a long route to increase the mileage. The amount which costs us rs110 maximum from easy day jaylakshmipuram mysore to jp nagar mysore has costed us rs 167. It is utter exploitation and wastage of our precious time
    This attitude of the staff enrolled by you needs urgent attention and we want the excess amount to be reimbursed to us at the earliest and apologies by the concerned. Hoping for an early solution. Suhaail nayak
    OLA Worst cab service ever. and the cab drivers are the worst idiotic, irresponsible, stupid and arrogant drivers I have ever seen.


    Yes it is 100% true.
    Even thought I already knew OLA is the worst cab service, I still thought of giving it a try to give a chance. last time they charged my Rs.1000/= for just 25kms.
    This time I booked a cab and was skeptic whether I would be charged extra so checked my message and with driver and didn't got ny extra charge. The driver arrogantly said I need to call the service and check if it is correct because he may ask extra charge at destination if the charges are applicable at the end. It sounded ridiculous.
    So we started to call the help line and meanwhile we were sitting in the cab. Before we could speak to the help line the cab driver asked us to get down the cab and he said he will cancel the booking and we have to check with helpline. This is how the cab service recruits the drivers or gives business to illiterate, selfish and arrogant drivers.
    we had to get down the cab and it was very urgent for us to reach the destination. I spoke to call center manager. He was very cool and doesn't even care what customer is facing and doesn't seem to react for miss behavior of the driver. He simply says that maximum he would terminate the driver from cab service.
    What an waste because I was expecting remedy from the service for the emergency I was facing. He offered me that he will book another good cab in same request, I didn't want to take it but due to emergency I thought I would agree, after some time he came back and said the order is canceled and I have to re-book it.

    I would want to give ratting in minus.


    Driver name = Senthil Kumar
    Ph. No = [protected]
    car model = Silver Indigo TN 11 L 2019

    Call center manager Name = Denber
    Ticket number with OLA cab service = 14827901
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      Brahm Chand
      from Mumbai, Maharashtra
      Jul 29, 2016
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      Website: www.olacabs.com

      We have booked 6 rides from ola cabs app and we recieved only 1 positive response from the drivers.. All the rides were local... Its been a very bad experience... Even today we booked ola cab to go to isbt from tagore villa and our ride were cancelled 2 times... The drivers are rude and never ready to provide the service... We will never reccommend this ola cab to anyone...
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        P
        prajay147
        from Aurangabad, Maharashtra
        Jul 29, 2016
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        Address: Nagpur, Maharashtra, 440017

        29जुन2016 को सुबह 6:15 am को वैशालीनगर नागपुर मे nagpur रेलवे स्टेशन जाने ola cab बुलाइ थी l ola का ड्रायवर निलेश सोनडवले शराब पीकर 15 मिनट देरी से आया और एक ट्रॉली बैग और दो छोटे बैग देखकर एक्स्ट्रा 100 रुपये की डिमांड करने लगा मना करने पर जोर जोर से अश्लील गालीगलौज पर उतर आया l और cab वापस ले गया l चुंकि उस समय train पकड़ना जरुरी था तुरंत दूसरा इंतजाम करके जाना पडा और बमुश्किल से train पकडी l उसके बाद Ola को complaint की गई l किंतु ola ने किसी भी प्रकार से कोई कार्यवाही नही की l
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          Preethi Ben
          from Idukki, Kerala
          Jul 29, 2016
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          Address: 560077
          Website: Olaq

          We are traveling from abu dhabi. Booked an ola taxi. Waited for 1 hour, the pick up didn't come. Then the driver cancelled the pick up himself. Next day, booked an ola taxi 3 hours in advance. We got message that the driver arrived while he was 25 minutes away. The driver once again cancelled the trip himself. The worst customer service ever. Hopeless service.
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            laavi s
            from Cuddalore, Tamil Nadu
            Jul 29, 2016
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            Address: Chennai, Tamil Nadu, 600096
            Website: Consumer complaints.in

            I booked a cab through ola mini from perungudi to chromepet area in chennai and the distance between these two places is only 14kms and the ride estimate shows me 205 to 210 rupees
            I was not clear with the price mentioned as the rate per km is Rs 6 and total km is 14 total cost is 84 and base fair is 40 so it should not exceed more than 130 Rs max there they have shown me the ride estimation as 205 inclusive of toll charges where comes the trick from ola people it's not mentioned anywhere in ride estimation or price to show that they are cheap taxi comparing to others but the truth is ola cabs is the worst service ever and they have all sort of hidden charges inclusive

            Just wanted to make this msg clear to show about ola cabs and also make it more specific in ride estimation where we being customer will decide whether to take the cab or not instead of getting cheated

            Thanks
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              A
              Aruisthis
              from Mumbai, Maharashtra
              Jul 29, 2016
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              Incorrect cancellation charges levied

              Address: 110030
              Website: www.olacabs.com

              For ride id osn[protected], i had ordered a ride but driver denied to accept my order. This is the reason for me cancelling the ride. However i have been charged with a 25rs fine which is completely unjust.
              I had a full phone call with the driver wherein i repeatedly asked him should i cancel the drive, should i cancel the request.
              He wrongly informed me of his location as device was showing him 5 mins away from my location (Saket)...
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              RUBEENA ANJUM
              from Mumbai, Maharashtra
              Jul 29, 2016
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              Address: 560017

              I have booked an ola auto through the ola app. The auto was 3 mins away from my location. But the driver has started the trip and ended it by himself and the trip amount was deducted from my ola money account.

              Trip Date: 29 July 2016
              Driver Name: Subramani
              Time of booking: 8:43 AM
              Trip time: 0:03 sec
              Auto Id: KRN[protected]
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                R
                Rahat Arora
                from Delhi, Delhi
                Jul 29, 2016
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                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                Most of the drivers 90% says directly no to travel from delhi to gurgaon. Then ask us to cancel the trip.

                Its an everyday problem.
                - driver accepts the trip, then asks where u want to go, i say gurgaon, driver says i cant go
                - driver accepts and start the trip, after travelling 1km, says cng is finished i need to fill cng. Drops the customer in the middle of the road (No where).
                - most of the drivers are new, they have no idea of the routes.
                - most of the drivers are not using their own vehicle. They are using someone else's vehicle.

                Many times driver has asked me to drive the car.

                Its really very frustrating and disappointing. Please look into it.
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                  C
                  CharlesVarghese
                  from Nellore, Andhra Pradesh
                  Jul 29, 2016
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                  Address: Hyderabad, Andhra Pradesh, 500067

                  Vehicle TS13UA4224 maruti Suzuki ertiga hit my vehicle from behind due to rash and careless driving. My vehicle has been damaged.Kindly ensure compensation from driver. Contact me at [protected]
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                    rishikesh
                    from Gurgaon, Haryana
                    Jul 29, 2016
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                    Address: Sagar, Madhya Pradesh, 470001
                    Website: www.consumercomplaints.in

                    I, rishikesh singh, was travelling in ur ola cab in the intervening night of 25-26 july 2016. the booking was done by my friend mr pk singh on my behalf, the crn number is[protected] and mobile no of pk singh is [protected]. my (rishikesh singh) phone slipped into the cab and the lost phone bears dual sim phone having phone numbers [protected] & [protected], in the name of mr rishikesh singh. the last call was at aroung 2348 hrs on 25.07.2016

                    After talking to the driver about the missing mobile phone, mr shahrukh, whose phone number is [protected] is now also switched off since 27.07.2016.

                    Plz help me in recovering my mobile phone.

                    Rishikesh singh contacted me on [protected].
                    E-mail - [protected]@yahoo.com

                    Thank you
                    Rishikesh singh
                    sorry the date is intervening night of 26-27 july and not 25-26 july.

                    rishikesh singh
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                      R
                      richa57
                      from Gurgaon, Haryana
                      Jul 28, 2016
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                      Address: New Delhi, Delhi, 110085

                      Tuesday, i booked ola cab from delhi cant towards rohini, called driver, he replied that there is some network issue and asked me to cancel that ride.. I did then booked for anothe cab.. Called driver.. He said he will be cmg within few minutes at pick up point.. Waited for 20 minutes.. Tracked him.. He was moving towards any other opposite side.. Called him 3 times... Not responded... Canceled that ride... Again booked third time.. He also denied... At last i booked cab 4rth time.. Driver said hes not able to see pick up point.. Finally i walked for 4km and booked cab from dhaula kua.
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                        M
                        mukulpande
                        from Pune, Maharashtra
                        Jul 28, 2016
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                        Address: 411038
                        Website: www.olacabs.com/car-rentals/pune

                        I booked a cab today 28/7/2016. The bill amount was rs. 95. I gave the driver a 100 rupees note and was waiting for him to return my money. When he didn't, i asked for it. He said that i shouldn't be asking for change as he has drop me to my address!! I was so shocked to hear it!! Its not about 5 rupees but this is not the way to talk. I am paying as per the bill. He was very very rude i would not be using ola cabs after this!!!
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                          A
                          Abhay Raina
                          from Bengaluru, Karnataka
                          Jul 28, 2016
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                          I travelled from malabar hill club to Siddhivinayak temple and i was charged around 155 rupees for a distance of around 10 to 12 km today i.e. 28/07/2016 around 2 pm.

                          While coming from haji ali to malabar hill on same day around 7 pm which is around 7km, I was told that I would be charged around 135 to 165 rupees including peak charges which was around 2 times normal charge.
                          But I was charged 289 rupees which is abnormally high.
                          If you even remove base fare and other waiting time fare and say even it has come to 210 onstead of 289,
                          I have paid 210/7 which is 30 per km whereas it should have been 6*7 during non peak time and 6*7*2 during peak time.
                          So it should have come upto 150 which was even indicated by ola during booking.
                          But it came upto 289.
                          I have travelled so many times by ola, and its not first time that I am travelling in a prak pricing time, but never had faced such a bad time with ola.
                          I am disgusted with this.

                          I would not like to travel by ola again.
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                            Reetu Dang
                            from Mumbai, Maharashtra
                            Jul 28, 2016
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                            Address: Mumbai City, Maharashtra, 410209

                            Hi... My name is reetu and i booked an ola cab from airoli toll to seawoods sec 44a. By mistake the driver pressed some button and the fare meter stopped, but the driver still continued to drive. However, when i was about to get down, he asked me to pay 585 rs which he didn't have a bill for, because, his fare meter stopped mid way. I still paid without a reciept. Just to add, he was constantly on his phone watsapp while driving and was a rash driver. I anyways told him that i'll complain ola the moment i get down.

                            Lastly i have forgotten my wallet and a box of nuts in the car. I called the driver for the same but he refused to give me my wallet back. I called up ola as well but of no help. I have the below mentioned contents in my wallet. Cash - around 2500 rs, 2 icici credit cards, 1 kotak debit card, 1 kotak credit card, axis bank credit card, citi bank credit card, 1 driving licence, multiple shopping cards.

                            The driver said call whoever you wanna call, i don't care... Very bad attitude. I can guarantee he has my wallet and is refusing to give it back.

                            I request you to look into the matter asap and figure out a solution.

                            The driver is purposely doing this because i told him i'll complain to ola as he was driving rash.


                            Highly disappointed with this... Didn't expect this from ola atleast.

                            Drivers name : san jay
                            Contact no : [protected]
                            Car : white swift desire
                            Car no : mho5bj1101

                            Lastly ola refuses to even track the cab for me... Disgusting
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                              Haritaa Varshini
                              from Chennai, Tamil Nadu
                              Jul 28, 2016
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                              Address: Chennai, Tamil Nadu, 600078
                              Website: www.olacab.in

                              Dear sir
                              This is an complaint after many experiences. I am frequent traveller of ola. Since daily i am opting ola it is easy for me to recharge ola money. Most of the drivers are cancelling the ride after confirming the ola payment mode. If it is ola money they are simply cancelling it. Today[protected], a driver cancelled by saying that i was not in location in which i was waiting at the location for more than 10minutes and they charged 25 rs as a cancellation charges. Ola group levying the penalty on driver as well as on customer. They are enjoying out of it. Cancellation charges is a big cheating. If they are crediting the amount on same day or next day the drivers will accept the customer. Again the credit is after 3 days. Customer money, ola prepaid money as well as drivers 3 days money on same account is to enjoy the interest. Ola service is good but don't cheat the customers.
                              +1 photos
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                                Pramod kr singh
                                from Mumbai, Maharashtra
                                Jul 28, 2016
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                                Address: 801503

                                Last evening on 27.07.16, i called him several time and i told him my battery mobile disch, he came i think late and my family was delayed unable to pickup phone call. he abused my guards and grand parents this is totally not acceptable as business man. pls see the below details
                                Ranjit ([protected]) is on the way to your location in a white indica br01pc9761.
                                Abused my family which is not acceptable as business man. Details below driver and car
                                Ranjit ([protected]) is on the way to your location in a white Indica BR01PC9761.
                                What ola is thinking and what a management maintaining for general hire taxi people.
                                Ranjit ([protected]) is on the way to your location in a white Indica BR01PC9761.
                                Abv driver details pls take action and inform us
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                                  Kankana Mukherjee
                                  from Mumbai, Maharashtra
                                  Jul 28, 2016
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                                  Address: New Delhi, Delhi, 110008

                                  I booked a sharing cab on 27th the driver- AJAY [protected], DL1ZA- 2158,
                                  he said hes far off and he cant come to pick me
                                  i get a cancellation SMS - OSN[protected] saying that it has been cancelled as the driver couldn't serve you,
                                  Though it was not my fault still i was charged rs 25 extra in my next ride.
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                                    rameshselvam
                                    from Bengaluru, Karnataka
                                    Jul 28, 2016
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                                    Address: 560066
                                    Website: olacabs.com

                                    Share osn[protected]
                                    Vehicle number : ka419621
                                    Driver name : manjunath. m
                                    Date : 27-july-2016 07:28 pm


                                    After ola share booking was got confirmed, driver was called me up immediately and asked me where is your drop location?

                                    I have said him that my drop location is chinnapanahalli, after driver got to know about my drop location.

                                    He was immediately cancelled my ride.

                                    Ola support link is also not working. so i am not able to raise complaint against him. screenshot is also attached here for your reference.
                                    +1 photos
                                    Feb 04, 2019
                                    Updated by rameshselvam
                                    Please give me any update about this complaint
                                    Driver Name : Sathya S --- Vehicle number : KA53A5498 (Bangalore) will definitely bring bad name to Ola service. I am 100% sure.
                                    Ola cab drivers are cancelling the rides by their own wishes.

                                    I have faced below issue on 27-July-2016

                                    Without coming to my pickup location. He had put waiting for customer by standing in different location and finally cancelled my ride.

                                    My time was wasted.

                                    My Humble request is : don't send such kind of drivers for pickup.

                                    Vehicle number : KA53A5498 (Bangalore)
                                    Driver Name : Sathya S
                                    Date : 27-July-2016
                                    Share OSN :[protected]

                                    Please expel that driver Sathya - KA53A5498 (Bangalore) if it is possible.
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                                      Testsuma S
                                      from Delhi, Delhi
                                      Jul 28, 2016
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                                      Address: Bangalore, Karnataka, 560037
                                      Website: www.ola.com

                                      I travel from doddanekundi. On 28th and 27th july i booked around 10 cabs daily which after 10 min 15 min driver deny duty. Says hundred reasons and asking me to cancel ride. Saying location shows wrong (Which is correct only) and making me to wait for a long time aand at last not coming. One driver started and i can see msg i am travelling where i am not.

                                      For karthick nagar, doddanekundi drivers denying duty. I spend lot of money in calling them wasting my time daily min 3 hours with each booking.

                                      Need it to be solved asap.
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