Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a cab around 2:30am on 10th july'16 from shivaji nagar bus stop to marathahalli... after the ride the bill amount was 140rs and i gave 540rs to driver... and im not aware to ask my change back. after reaching the home i think about the balance amount. and i was calling the driver to ask the balance 400rs. first he told me i am giving only 140rs. after that he called me again and accept i gave 540rs only and he will give the balance amount in sometime. at the moment i called ola customer care and i told the whole story but the person was speaking with driver side. its not about the matter of 400rs but you guys are loosing the standards in society what people are thinking about ola...
Note:
Driver name - nagaraju ([protected])
Cab number-ka41b2622.
My complaint ticket no[protected]

OSN[protected] July 11
I use ola share cab everyday to and fro for work. I would like to complain about a fellow passenger during my Ola share cab journey this morning .The name of the passenger is George. The passenger was unnecessarily striking conversations with me even after I displayed my absolute disinterest all through the trip and his presence and content of conversation was very discomforting . This passenger refused to get down at his destination as shown by GPS and took us through many lanes and by lanes getting us (me and another passenger) very late for work. Once we reached his destination, he refused to pay and asked us to wait for an hour. I walked out after paying my share and took an auto to get to work. The driver is still waiting at that location to get his payment . Please note that all through this journey the driver was very sincere, sensible and was trying his best to make me feel safe and help me.
May I request OLA to please take cognizance of the situation and have star ratings for passengers given by the co-passengers to at least rate whether certain clients are apt to travel with others.
As for this situation, I request that this person is not allowed to pool cabs with women in future.

I booked a cab with ola for a ride to the airport, the can driver first of all was very late and didnt reach the destination on time. While on his way of reaching my destination, he took another person for his drop and when i called him to ask where he has reached he told me i took someone else and asked me to cancel the ride from my phone. This is very unprofessional and i am highly disappointed with ola

I have pre booked an ola ride on 10th july 2016, 2 days prior to the journey.[crn ~[protected]]. i had a very important examination to attend & thats why the ride was very crucial to me.
The driver dipak ([protected]) [car no. ~ wb04f2859] though arrived 10 minutes before the shedule time, but as he got to know my destination was minto park, he directly denied/refused to take me & cancelling the ride by himself he went off.! at that crucial time neither the ola authority contacted me nor did they provide any other alternative! what utter blasphamy is this?! is this your sense of customer care?!
I used to to have a good trust in your company & occasionally used to take ola rides. but yeasterday's experience made me to think afresh...!

Hi
Am sambasivarao from hyderabad. I just want to give a feedback to ola.

This company is drinking customers blood. Don't know how the concern departments are leaving it just like that. Someone should initiate a constructive control action on ola.

This complaint is not raised just bcoz of one or two rides, i have faced it many times. They are just trying to make money by making
The customer's as fools.

Thanks
Sambasiva

Hi I want to bring this concern that one of the ola driver in bangalore with white color Ritz car Number: KA 05 AF 3471, is looting people mobile and money. He used to knowingly hit others vehicles and in return he used to ask money saying that his vehicle got damaged and takes vehicle key and their costly Mobile.
He has a gang of 2-3 people who come in between and ask other guys to pay money. Specially they do to a person who is driving alone. I really want to bring this issue in front of media because these type of people taking advantage of innocent people.

Dear sir,

I have booked (scheduled) ola cab ride from my home @ pune to pune international airport @ 11.00 pm on 8th july 2016. i got the message that drivers details will be sent 15 min before the scheduled time. i received the details of driver exactly @ 10.45 pm on my registered mobile [protected]. i contacted the driver from the number i received in sms. he picked up and told me that he did not receive the trip from ola and that's why he could not come for pick up. he told me that give him 5 mins he will wait for the trip and call me back. as promised he called me back and told that he did not receive any trip from ola. i asked him any contact number to speak to or email for enquiry, he suggested that check on app the available cars and book again. as per his suggestion i did the same thing and booked again the new trip. the driver came and he took me to the airport. then this morning i saw your email for cancellation charges.
I don't mind paying rs. 50 as cancellation charges as pre your request. but sincerely i request you to look into the matter and if you still think that i am a defaulter i am ready to pay. i tried to call the mumbai telephone number but no one picked up the call.
Thanks for your kind cooperation,
Regards,
Rajiv datar

I booked cab on 10th july 2016 from your app from hazarat nizamuddin stn to anand vihar stn. i got the details if cab and driver which is as below "girgesh kr ([protected]) is on the way to your location in a white swift dzire up17t9173." i called the driver to confirm my location but he replied that he is at the other side of the station and denied to come at my side. i again requested him to come and told him that i have no issue if you take 15 to 30 mins to reach as i was not in hurry. but he simply denied. to make situation worse when i told him that i will report complaint against him. he replied rudely that you may do complaint anywhere and hung up the phone. i do not have problem with not coming to pick me up but it should be done in proper way politely. the way he treated me was simply unprofessional and rude. i recommend ola cab officials to take strict action against the driver as per your policy.

Hi,

This is to let you know that i am using ola serives for such a long time but still got such a disappointing service. i booked a cab from ghaziabad to noida that it around 24.8 km distance. they charged me 660 rs while for the same journey (noida to ghaziabad) they charged me 350 rs. this is highly disapponting and unethical. could you please look into it.

I have both (to and fro evidences)

Thanks in advance!

Priyanka verma
[protected]
[protected]@gmail.com

I booked an ola cab from bhakti vedanta hospital mira road on 9 july 2016 at 10pm. my complaint is as below :

1. driver came late

2. then asked me drop location

3. then asked me whether i will pay cash or ola money.

4. then drove me a little ahead and started acting as if the car is broken down.

5. then drove me to wrong route and got me stuck in traffic while i was supposed to go other way. despite repeatedly telling him to take me right way, he continued driving me on wrong route and finally started telling me to book other cab.


Cab booking details as below


Imran ([protected]) is on the way to your location in a white swift dzire mh01bt9912.1.1 times peak time charge is applicable on this booking.

Once you board the cab please share crn[protected] with driver to start trip.

Please take strict action against this driver else i will be escalating the matter to local police. i also demand a compensation fimran ([protected]) is on the way to your location in a white swift dzire mh01bt9912.1.1 times peak time charge is applicable on this booking.

Once you board the cab please share crn[protected] with driver to start trip.

I also demand compensation of rs 100000/- (rs one lac) for wasting my time, causing me mental harassment and trauma in the middle of night and playing with my safety and security.

I had installed ola cab in my mobile and travel less than 10kms. the driver asked off rs. 560 because of peak hours (*2.6). and i call to customer care and the person says that a pop-up comes while booking.

I am first to use and not noticed that pop-up message, and we drive to destination. while dropping driver is asking of rs. 560 of total.

I got the fare details & driver/cab details in my mobile.

It is better that we would knew the estimate rate/fare while booking rather than giving just a pop-up message for peak hours.

I suffered a lot to arrange the money on that time, makes me frustrated to my mind & body.

The company fooling common/uneducated people just saying that we gave the pop-up message. it need to elaborate as amount details or by driver rather.

Hi team,

Really hatts off too you guy's for experiencing me ur ridiculous services, today i got this lovely experience from you guy's, i m ur one of the regular customer who had experienced ur services and share the experience with my relatives, even when i visited delhi also people suggested me for the second option which is uber but there also i preferred ola, but today i have got such a bad experience from ur side that it's really shameful that ola one of the rising company leaving this kind of impact on the customer...
Today i have booked 3 times from ola and all the 3 booking got cancelled from driver side...
I m standing and waiting for ur cab and ur driver's were busy in cancellation, even the first booking i made rishi kant up32fn9889, he had cancelled my booking from his side and in next few minutes this fellow is having another customer in his cab and moved from infront of my side, i have booked ur second cab that also got cancelled by driver side & 3 rd i have no option i have booked ur auto & this fellow not even called & not even picked my call, after half an hour i got a msg from ur side that it has been cancelled...

What a wow experience u guy's have given me... a person waiting for ur cab in this hot season and you guy's were busy in cancellation...

Regards
Saksham
Mob no: [protected]

Hi there

I booked an ola cab to travel to jayanagar from malleswaram, bangalore

The driver (roshan cell phone [protected]) turned up and was struggling to drive the car. he took my family around for a km and started to go in a different direction, he was immediately told to cancel the trip and return to starting point.

Please investigate as he poses danger to other unsuspecting passengers

Even though i cancelled the ride within a minute after booking, i have been charged rs 89 without any pickup or drop and the driver is least bothered about informing about this and he has simply sent the bill details.
This is the second time this has happened to me. please take some serious action about this.
He has arrived near my location, paused there for few minutes and has stopped the ride.
How can he generate a bill? i have attached the invoice also and please have a look at it

Driver name: ramesh kuratti
Crn:[protected]
Bangalore
Bangalore

On 8th july friday we had booked can ref crn[protected] which was showing 6 minutes to arrive
After confirmation cab diver called us and started abusing us as why we have booked ola at this time and we should select cab which is only 1 minute away from the place and on and on
Finally he started abusing filthy language and we cancelled the booking

May we request to warn this driver and we seek apology from him

I left my phone in the cab by mistake and i distinctly remember it. The driver denies and now i'm left with no phone. I need an action against that man.
phone no. of the cab driver - [protected]

Ola cab drivers are not responding to booking details whereas they are available at the booking station. at night 9 pm i had booked cab having the below details: car no: wb04b8541, driver no: [protected], driver name: rajendra kr. das. he himself cut the ph when i called him and cancelled my booking. they are using ola name but doing their own business. this kind of strategy should be prohibited asap.

I booked a bike at 8:30pm today driver is like 9 min away from my location and he is saying that i am like 30 min away from your location and after that he start ed the duty and in few minutes the ride was over in just 11 rs but driver didnt came after that again i made booking duty goes to same driver now he denies the duty and he is talking very rude. Again i book the ride same driver then i denied the duty for over 4 to 5 times.
Driver name:-sunil ([protected])
Crn[protected], crn[protected], crn[protected], crn[protected], crn[protected],
Black ct100 bike no:-hr99yj1688

Dear sir/madam

I have made a complain to mr. sharukh on telephonic conversation under
The ticket no. [ola support] #[protected] cab quality : cab breakdown.

Further, i want to describe you below in detail what is the matter and
What happened?

I have booked an outstation ola cab indica dliyc6788 on 22/06/2016 orn
No.[protected] with my registered mobile, from delhi,
West vinod nagar to hathras, up.

When i booked cab i specially told to driver mr. pooran ([protected])
To check all maintenance and other things in his cab because of very
Urgent work (on the death of my relative) and he ensured me that i
Have checked all things properly.

He came to me on 8.00 am 22.06.2016 in the morning and that time i
Have said to the driver that car is already moved 2 lac kilometer and
Above, but he said its ok don't worry. car condition is also very
Poor, and after some journey he taken a sum of rs 1000 for fuel etc.
And there after some journey cab breakdown due to some engine problem,
And he said that cab could not go ahead.

I request him to please arrange another cab and he called to company's
Customer care for arranging the same, but neither driver nor ola
Provided me any cab at that time after all customer care ensure me
That cab will be provided to you with in 10 minutes. i wait there for
Half an hour but no other service provided by company (no cab came
There).

That time, i was on the road with my family and children, the
Ituation is very awkward, unmanageable and full of tiredness by
Mentally and financially both.

At the end i managed other vehicle at very high cost and after wasting
Of lots of time there and asked driver to return my money back of
Rs.1000 but he returned only rs. 500 and keep balance money.

Over all, i have very bad experience with your company (ola cab),
Because before booking the cab i have clearly mentioned that what is
The matter with me (on the death of my relative).

Kindly make the note and refund my balance amount of rs 500 taken by
Driver and compensate me with rs. 50000/- due to extra cost and
Mentally disturbance borne by me.

If refund and settlement will not provided to me then i will take
Further necessity action like. "consumer court" etc.

Thanks

Amit gupta
Mob no. [protected]

I booked a ola and after waiting for 10 mins called the driver n he picked up the phone after calling twice and he was sleeping at home...how can ola book a cab whose driver is sleeping at home...the company needs to take serious action about this.
And after that I booked another ola...the driver didn't came after waiting for 5 mins...I saw a auto...so I took it...n cancelled the ola...now u are asking me to pay Rs. 50 as compensation to the driver I cancelled... Why should I pay this...n i[censored] want...then ola should also pay me a compensation for booking a cab whose driver is sleeping at home..