Ola Cabs / ANI Technologies Complaints & Reviews

Hi Team,

I had made a ola micro cab booking on 30 Jun, 2016. I did not receive a call for more than 10 mins from the driver thinking that driver might be held up with the traffic. Then i myself made a call and to my surprise the ola driver didnt even bother to call up and let me know that he was not coming to pick me up. Then he forced me to cancel the booking as he denied to take up the booking. Instantly i received a call from OLA informing that they would arrange a alternate cab but after waiting foe more than 10 mins i got a message saying they could not find any nearby cab, plz make a new booking yourself. A cancellation fee of RS. 50 has been charged for me. i was forced to make the cancellation by the driver himself as he denied the ride and how do i have to bear this fee ?? I would like to get my rs.50 reimbursed !!!

Yesterday (30.06.2016) at 8:10 pm i had booked an ola cab in dhakuria, kolkata, booking id crn[protected]. the vehicle was white excent, no. - wb04g3882, driver name sikander, phone no. - [protected]. first of all he arrived 15 min late when it was showing only 7 min away. next upon arrival upon giving him the destination he denied to go. we tried convincing him. he started and then took the car in a deserted street and asked us to get down from the car. he used filthy language and when my brother had asked to call customer care he threatened my brother and mother and said he would call other guys to this place. at that time we were unable to contact ola support and asked him to cancel the ride and left the place. he never cancelled the ride which i had to do after half an hour.

This is a major issue. we would request ola to take action against this driver for such an unruly behavior which would harm a customer's safety.

Mahua chakrabartty
[protected]
E-mail id : mahua. [protected]@gmail.com

Hello,


While travelling on 27th june from borivali to girguam, through ola, i also added money in the ola money during the trip. did not check later, that after the trip ended, i had paid cash as well to the driver. couple of days later i checked the same and understood the issue.
Tried calling the support number but no one picked the phone and the driver as well.
Can you please check and reimburse the rs 1334 back to my ola account.
My mobile number is [protected]

Driver santosh pawar car number mh47c9199.
Please close this asap.


Thanks
Vijay shetty

I took an ola yesterday[protected] from panchsheel park to ghaziabad (rajnagar, sector 10). at first it took approximately 15 min for driver to get to my destination even though system kept showing 2 min. it was still acceptable, 1. as soon as got into the car, i noticed that car wheels had screeching sounds and it got worse as i went further and it did not feel that fit, mechanically speaking to be on the road, but i am not a mechanic so i cant say. driver said that he had gotten into a ditch and something happened to shock
2. driver was very nice, its understandable, but he had no clue how to read gps device. took many wrong turns, very very wide turns, did not see the difference between a turn and a u-turn. at one time, almost turned into a train track.
3. driver told that his cng was low and ac wont work and it was not working, asked for a cng pump and we got into a long line. it would have taken very long in the line so he decided to cut the line to the front but did not succeed. we lost 20min to 30 min because of this detour.
We opened windows as ac did not work and it was of very hot..
4. driver does not seem to be an experienced driver, overall as it was very jerky and not smooth drive.
I am relatively new customer to ola and feel very disappointed that ola would keep such driver and car in their network without providing any training or checking the competency of the driving. at the end, of course the bill was very high, i called customer service, you should have a record, i refused to pay the ourtageous bill of 650, that usually costs way less..

I have booked auto through Ola cabs. First their drivers accept rides. After 10 - 15 minutes they tell to cancel the rides by giving some excuses. Each and every time time same thing gets repeated. Some time without having any ride they deduct money from my account. Then after much struggle by calling there customer care several times I get my money back. When I tell them regarding my problems their representatives will tell same thing every time. Next time also same issues are there.

I had booked a micro cab from ola on june 8, 2016 for anand vihar rly station from vaishali, sec 2, ghaziabad, up. as i'd checked the fare for micro cabs it was shown ₹40 as a base fare and ₹6 per km extra. i'd covered the distance from that cab was only 6kms but i was charged ₹201. kindly reset your fare quotations on the ola cab app or charge the actual fares from the passangers. i will wait for a response from ola about my complaint issue on my mail address i. e, [protected]@gmail.com

I booked ola indica thro' app. From adyar to thoraipakkam on 29.6.2016 @ 8.30pm, nearly 8.5 kms. When i arrived at thoraipakkam @ 8.50pm, the driver asked me to pay rs.597/-. When i contacted the ola customer care ph no. [protected], they said peak hours charges rs.350 added in the bill. It is to be noted that i used ola app first time for booking and they have not given any concession inspite they charged hefty for just 8.5 kms. Ola advertisement says for customers who uses ola app, they gives first ride free or they charge only 50% charges. I request that customers should beware before get boarding in this ola cabs. Necessary stringent action may please be taken.

Hii, this is to complain about rash driving of one of your driver with car registration no. Hr56x2694 or hr55x2694 (Either of the two) who jumped red light and had almost banged into my car when i was coming home after seeing a doctor with my pregnant wife. I was lucky that i applied strong breaks and prevented a heavy collision.
Being a frequent ola rider i felt it necessary to inform the management about this reckless driver as i am concerned about the safety of passengers who will ride with this stupid driver in future

Regards
Sunil chauhan

Your vehicles are the worst vehicles I have seen in my life.That day when I booked a car to get back home that driver told me to cancel as he is not willing to pick up in the location as I am there because of traffic.I mean like then why do you guys provide taxi for?

Lastly your cars are old and dirty interior.
A/C is not functioning and the drivers ask for tips. I recommend you guys to stop ola and get back safely

I had booked Ola at 06.58 PM with exact pick up address vide CRN[protected]. A white Swift Dezire with nos WB04G 6870 was supposed to arrive.

I had briefed the driver over his cell nos [protected] about the location. During the conversation I could make out he was not interested in understanding the location.

Thereafter i spoke to him on 3-4 occasion and tried to guide him to pick me up from the location, but he kept on murmuring and neither could explain his location nor understood my location.

All of then he abused me

Is this quality of service of Ola ??????

The Ola cab pricing is too high.
The pick hour charge/ night charge starts at 3 pm which is too early and makes the charges double the normal price.

On Wednesday, I travelled 2.79 kms by Ola Cab at 3.22 in the afternoon
Total Distance travelled: 2.79 km
Total Time travelled: 12.85 min

For this ride, I paid ₹157. Isn't it too expensive?

I had to pay ₹ 70.16 as Peak Pricing charges (1.9x). Its really unfair to charge Peak Pricing (or night charges as they call) on weekdays in the aftrnoon.

Thanks

Ola booked at 9.00am on[protected] c. No.[protected]
Driver name sasikumar - vehicle no 7652 ph. No[protected].
He reached the place of pick up and suddenly no response and cancelled himself. It was raining and my daughter has to reach college at 10.00am and i have to go to office. But everything collapsed. He is coolly saying ask ola cab owner. We are the customer for so many years. And above 250 times we travelled. But i am upset to the core. He is going empty and telling us it is cancelled and booked for sombody. Pl. Do reply and take action.

Refund my excess amount due to wrong billing.i.e. Rs.103 Rs.677 = Rs.780/- due to 32 Kms. from Karnataka Legislative Guest House, Vidhana Soudha, Bangalore to Bangalore International Airport (without toll parking), please refund my excess amount immediately. otherwise I will complaint Consumer Forum Court.

I travelled from Mayur vihar to sahibabad on 27. 06.2016 and was charged Rs. 444/- which included Rs. 200/- as state tax/MCD charges. I usually travel this distance and never had I been charged to pay state tax or any other tax... I travelled on 02.06.2016 also and I was charged Rs. 195/- of only & as usual I was nothinking charged any extra tax. I travelled of

I need refund of my money asap and an appropriate action against that driver..

Dear Ola Cabs,

I was trying your helpline number but nobody pick up the call. Kindly see to my complaint lodged against Driver Gouranga Mondal (Mobile No. [protected]) Car No. WB25 F6339.

My mom and wife was travelling together in his Ola Cab. The destination was New Market. Instead of repeatedly telling the driver to drive using the shortest possible route to New Market, he deliberately used the longest route via theatre road which was of no use and took the longest possible route to increase the bills. Repeatedly my wife and mom told him to change the route but he did not give ears to their request. On the contrary he argued. I want Ola Cabs to take strong action against this errant driver as I m a very regular user of your Ola Cabs.

My mobile number is [protected] and the booking was done from this number.

I booked a cab on 26/6/16 from gurgaon to anand vihar railway station. He did not come after 15 minute. When i called him he said he is filling cng and will come in another 15 minute. After another 15 min he cancel my trip. When i called him regarding cancellation he said cancel button was pressed accidentally. This is insane. I caught my train in a few second margin. He was not interested to go for my destination after he comes to know my destination.
His name is rampal ([protected]) and car no. Hr66a8106 (Wagonr). Kindly take strict action against him so faith in ola cabs remains sustain.

On Sunday (26/06/2016) I booked a Ola cab at BT road, I need to go to Kalighat from there. My 9 months old son was with me. When I spoke with the driver he said he did not receive the booking and hung up the call. My husband again called him and told him that we received the booking confirmation, then he asked where exactly we are after explaining that he said he cannot come. My husband requested him and told him we are having our 9 months old son with us and we required the cab but he denied. I must say it was really a nasty experience for me. I was regular customer of Ola and I used to recommend people about Ola. However I really feel I need to switch to some other service provider because the service I received from Ola is just not acceptable. For reference I am attaching the screenshot of confirmation from Ola.

Last evening i booked an ola cab. After few minutes, i did receive an sms stating that the driver has arrived at the pickup point. But it was noticed that driver had not arrived but was far away from the pickup location. Tried reaching the driver multiple times but his phone was continuously engaged.

Later, i get a message stating - 'the total bill for your ola ride served by pradeep (Ka53c3085) is rs.139. Thank you for travelling with us."

I received an invoice too where it shows that the driver has dropped me to kodihalli.

This is really unacceptable and i demand an explanation for the same.

Regards,
Padmini

Today I booked Ola Cab for my wife as she wanted to visit doctor as she is pregnant. The cab gets booked, driver picks up the phone when I call him and says he will reach at my place in 10 minutes. My wife waits for him near the society gate. The driver later on switched off his mobile phone. I called Ola cabs complaint desk, they tried calling the driver still his mobile was switched off. After few minutes the driver switches on his mobile but does not pick my call. I called him from another number which he picks up but speaks rudely with me.

Is this how the Ola Cabs work? Trouble people when they need Cab service?
Simply hopeless behavior from the CAb driver.

Hi, i am kartheek today on 28th june 2016 i traveled through ola cab from hyderabad airport to vanasthalipuram and the distance is about 38km the maximum charge that can be about 600 but it cannot be more than that but the driver collected the amount of 941 which is very very huge and while asking the driver about the huge amount he replied with unnecessary comments the cab drive name is feroz khan
And ola cabs given me arrogant data for the charge
Bloody useless ola cabs