Ola Cabs / ANI Technologies Complaints & Reviews

I booked cab on 10th july 2016 from your app from hazarat nizamuddin stn to anand vihar stn. i got the details if cab and driver which is as below "girgesh kr ([protected]) is on the way to your location in a white swift dzire up17t9173." i called the driver to confirm my location but he replied that he is at the other side of the station and denied to come at my side. i again requested him to come and told him that i have no issue if you take 15 to 30 mins to reach as i was not in hurry. but he simply denied. to make situation worse when i told him that i will report complaint against him. he replied rudely that you may do complaint anywhere and hung up the phone. i do not have problem with not coming to pick me up but it should be done in proper way politely. the way he treated me was simply unprofessional and rude. i recommend ola cab officials to take strict action against the driver as per your policy.

Hi,

This is to let you know that i am using ola serives for such a long time but still got such a disappointing service. i booked a cab from ghaziabad to noida that it around 24.8 km distance. they charged me 660 rs while for the same journey (noida to ghaziabad) they charged me 350 rs. this is highly disapponting and unethical. could you please look into it.

I have both (to and fro evidences)

Thanks in advance!

Priyanka verma
[protected]
[protected]@gmail.com

I booked an ola cab from bhakti vedanta hospital mira road on 9 july 2016 at 10pm. my complaint is as below :

1. driver came late

2. then asked me drop location

3. then asked me whether i will pay cash or ola money.

4. then drove me a little ahead and started acting as if the car is broken down.

5. then drove me to wrong route and got me stuck in traffic while i was supposed to go other way. despite repeatedly telling him to take me right way, he continued driving me on wrong route and finally started telling me to book other cab.


Cab booking details as below


Imran ([protected]) is on the way to your location in a white swift dzire mh01bt9912.1.1 times peak time charge is applicable on this booking.

Once you board the cab please share crn[protected] with driver to start trip.

Please take strict action against this driver else i will be escalating the matter to local police. i also demand a compensation fimran ([protected]) is on the way to your location in a white swift dzire mh01bt9912.1.1 times peak time charge is applicable on this booking.

Once you board the cab please share crn[protected] with driver to start trip.

I also demand compensation of rs 100000/- (rs one lac) for wasting my time, causing me mental harassment and trauma in the middle of night and playing with my safety and security.

I had installed ola cab in my mobile and travel less than 10kms. the driver asked off rs. 560 because of peak hours (*2.6). and i call to customer care and the person says that a pop-up comes while booking.

I am first to use and not noticed that pop-up message, and we drive to destination. while dropping driver is asking of rs. 560 of total.

I got the fare details & driver/cab details in my mobile.

It is better that we would knew the estimate rate/fare while booking rather than giving just a pop-up message for peak hours.

I suffered a lot to arrange the money on that time, makes me frustrated to my mind & body.

The company fooling common/uneducated people just saying that we gave the pop-up message. it need to elaborate as amount details or by driver rather.

Hi team,

Really hatts off too you guy's for experiencing me ur ridiculous services, today i got this lovely experience from you guy's, i m ur one of the regular customer who had experienced ur services and share the experience with my relatives, even when i visited delhi also people suggested me for the second option which is uber but there also i preferred ola, but today i have got such a bad experience from ur side that it's really shameful that ola one of the rising company leaving this kind of impact on the customer...
Today i have booked 3 times from ola and all the 3 booking got cancelled from driver side...
I m standing and waiting for ur cab and ur driver's were busy in cancellation, even the first booking i made rishi kant up32fn9889, he had cancelled my booking from his side and in next few minutes this fellow is having another customer in his cab and moved from infront of my side, i have booked ur second cab that also got cancelled by driver side & 3 rd i have no option i have booked ur auto & this fellow not even called & not even picked my call, after half an hour i got a msg from ur side that it has been cancelled...

What a wow experience u guy's have given me... a person waiting for ur cab in this hot season and you guy's were busy in cancellation...

Regards
Saksham
Mob no: [protected]

Hi there

I booked an ola cab to travel to jayanagar from malleswaram, bangalore

The driver (roshan cell phone [protected]) turned up and was struggling to drive the car. he took my family around for a km and started to go in a different direction, he was immediately told to cancel the trip and return to starting point.

Please investigate as he poses danger to other unsuspecting passengers

Even though i cancelled the ride within a minute after booking, i have been charged rs 89 without any pickup or drop and the driver is least bothered about informing about this and he has simply sent the bill details.
This is the second time this has happened to me. please take some serious action about this.
He has arrived near my location, paused there for few minutes and has stopped the ride.
How can he generate a bill? i have attached the invoice also and please have a look at it

Driver name: ramesh kuratti
Crn:[protected]
Bangalore
Bangalore

On 8th july friday we had booked can ref crn[protected] which was showing 6 minutes to arrive
After confirmation cab diver called us and started abusing us as why we have booked ola at this time and we should select cab which is only 1 minute away from the place and on and on
Finally he started abusing filthy language and we cancelled the booking

May we request to warn this driver and we seek apology from him

I left my phone in the cab by mistake and i distinctly remember it. The driver denies and now i'm left with no phone. I need an action against that man.
phone no. of the cab driver - [protected]

Ola cab drivers are not responding to booking details whereas they are available at the booking station. at night 9 pm i had booked cab having the below details: car no: wb04b8541, driver no: [protected], driver name: rajendra kr. das. he himself cut the ph when i called him and cancelled my booking. they are using ola name but doing their own business. this kind of strategy should be prohibited asap.

I booked a bike at 8:30pm today driver is like 9 min away from my location and he is saying that i am like 30 min away from your location and after that he start ed the duty and in few minutes the ride was over in just 11 rs but driver didnt came after that again i made booking duty goes to same driver now he denies the duty and he is talking very rude. Again i book the ride same driver then i denied the duty for over 4 to 5 times.
Driver name:-sunil ([protected])
Crn[protected], crn[protected], crn[protected], crn[protected], crn[protected],
Black ct100 bike no:-hr99yj1688

Dear sir/madam

I have made a complain to mr. sharukh on telephonic conversation under
The ticket no. [ola support] #[protected] cab quality : cab breakdown.

Further, i want to describe you below in detail what is the matter and
What happened?

I have booked an outstation ola cab indica dliyc6788 on 22/06/2016 orn
No.[protected] with my registered mobile, from delhi,
West vinod nagar to hathras, up.

When i booked cab i specially told to driver mr. pooran ([protected])
To check all maintenance and other things in his cab because of very
Urgent work (on the death of my relative) and he ensured me that i
Have checked all things properly.

He came to me on 8.00 am 22.06.2016 in the morning and that time i
Have said to the driver that car is already moved 2 lac kilometer and
Above, but he said its ok don't worry. car condition is also very
Poor, and after some journey he taken a sum of rs 1000 for fuel etc.
And there after some journey cab breakdown due to some engine problem,
And he said that cab could not go ahead.

I request him to please arrange another cab and he called to company's
Customer care for arranging the same, but neither driver nor ola
Provided me any cab at that time after all customer care ensure me
That cab will be provided to you with in 10 minutes. i wait there for
Half an hour but no other service provided by company (no cab came
There).

That time, i was on the road with my family and children, the
Ituation is very awkward, unmanageable and full of tiredness by
Mentally and financially both.

At the end i managed other vehicle at very high cost and after wasting
Of lots of time there and asked driver to return my money back of
Rs.1000 but he returned only rs. 500 and keep balance money.

Over all, i have very bad experience with your company (ola cab),
Because before booking the cab i have clearly mentioned that what is
The matter with me (on the death of my relative).

Kindly make the note and refund my balance amount of rs 500 taken by
Driver and compensate me with rs. 50000/- due to extra cost and
Mentally disturbance borne by me.

If refund and settlement will not provided to me then i will take
Further necessity action like. "consumer court" etc.

Thanks

Amit gupta
Mob no. [protected]

I booked a ola and after waiting for 10 mins called the driver n he picked up the phone after calling twice and he was sleeping at home...how can ola book a cab whose driver is sleeping at home...the company needs to take serious action about this.
And after that I booked another ola...the driver didn't came after waiting for 5 mins...I saw a auto...so I took it...n cancelled the ola...now u are asking me to pay Rs. 50 as compensation to the driver I cancelled... Why should I pay this...n i[censored] want...then ola should also pay me a compensation for booking a cab whose driver is sleeping at home..

I have use ola cab crn no[protected],
i use ola cab from dharmshila hospital delhi-110096 to new ashok nagar delhi- 110096, distance is max.3.6 km but driver claim 5.3 km and 100 rupees toll but toll is not applicable,

so please refund my toll amount rs 100.00

regards
pavan

Dear sirs,


On saturday, i booked ola mini for our use. ola send a message, instead of mini my trip is upgraded with innova and driver details. based on this i called driver and he told he will reach my home with in 5 minutes.

We are waited more than 15 minutes driver not came, so i called driver again for confirmation. during that time he enquired about destination and crn number. casually i shared the crn number (crn[protected] also. after 10 minutes i received message stating driver is waiting at my start point (home). after received this message i called driver again he told "no sir, your trip is cancelled by ola" and he is in other trip.

After some time i received message that thanks for this payment. i am frustrated and confused, with out paying amount and without ride how i can get the message.


Some trick was influenced by driver (of course ola telecom representative also involved in this trick).


Regarding this i recorded my feedback on ola feedback form also i called ola telecom service to register the complaint asking for the clarification and action taken for this mal-practice.


Till date i am not received any reply from ola.


I am frustrated and reliability on ola management is lost. i never use ola again because this unsatisfied and intolerable service by ola.


Annoyed customer,

Padmanaban

Reference number : crn[protected]

I had a booked an ola mini on thursday, july 7, 2016 from my house in alsa gardens in chetpet to drop at sathyam theatre at 2.20 pm. i received a message that the cab was on it way. cab driver partheban and can number tn12b7086 (silver indica). after waiting for over 15 minutes when i called the driver he eas surprised that he had to pick me up and informed that he was dropping a customer in maduravoyal. within 10 minutes io received a message through email informing me that rs.126/- was the cost of my cab ride and the same was debited from my account.

How can i be charged for a cab ride that never turned up? why was rs126/- charged to me when the cab did not turn up and i did not use the service??

Please credit this amount to my account immediately.

Sanjay chugh

Yesterday took a ride from residence to delhi airport and came back to residence without any waiting time. journey was to drop my daughter at airport departure.
I have not seen any payment to airport authority for any event by the driver.
However i have been charged rs 150 towards airport charge which had not been paid to airport authority.
Complained to support service telephonically. i was told i would get back the amount to my ola ac and get a confirmation within 24 hrs.
So far no confirmation regarding the matter.

I booked a ride from kukas to jaipur in the afternoon of July 03, 2017, which was confirmed to pick me up at 9.15pm in the evening (CRN[protected]. But at the pickup time ola send me a text message that they have cancelled my ride due to unavailability of driver. It left me stranded at night as i had not booked any other vehicle, relying on ola and at that time i could not find any other ride too. They should not have taken the booking if they couldnt provide service. Extremely unprofessional attitude.

I had planned for ola cab with usual trust, so successfully booked ola cab wb07-j2944 vide crn[protected] over ola app today around 6.52am which confirmed me to pick up in 4 minutes.
I was waiting hard on the spot @7b, ganguly sarani, sreepally (forum mall), to attend eid_namaaz on time @kalighat club ground, jawaharlal nehru road. i rang the driver and asked him to come quickly at the spot near forum, but soon i got the message “cancelled” at 07:02 am after 10 minutes of my hard wait on the road! simultaneously ola intimated me vide its activated voice call that the driver has reported that i have cancelled it over phone!!! it shocked me and “killed my trust on ola booking”! such a lie and irresponsible behaviour of ola driver is highly condemnable! its very bad i will never forget it, i missed the crucial timing for there was no other taxi at the moment. later driver himself rang me and told to book ola cab afresh!!!
I shall never use “ola” again!

I have been an ardent user of the ola cab service in mumbai. i was very happy with the ola share option as it was economical and convenient to me. but regret to inform that i recently booked ola share while it showed me 2 min on the main page and as i went in and confirmed the time became 10 min! i cancelled the ride and tried booking again... same story... 1 min and then on booking 10 min...!! i cannot wait for 10 min in the wee hours of morng keeping in mind that i have to travle long distance for my work. i again cancelled only to be charged a fee of rs. 25/- to my ola money account. let me tell you sir 25/- is not a big amount, but simply shows money making tactics by the company. i dont see the reason behind the charge. as the miscommunication was from your side. why dont you show a true picture before booking the cab itself. rather than show a faulty time of 1 min and then escalate the time to 10 min. this has always been an issue.. but was negligibel so far; ranging from 2min to 5 min. but d other day it was 10 min!!!... i request ola not to undertake such measures against genuine customers else we would be forced to look out for better options who do not charge cancellation fees for their own faults!!!
Also peak pricing is an issue because the surge in prices is usually during the office hours, whereas the app shows numerous cabs available. we really dont understand the funda of peak pricing. at present is seems only a money making practice.