Ola Cabs / ANI Technologies Complaints & Reviews

Ola cab service is poorest even when we are paying they treat people pathetic . One of the driver said he will remove the covers which was totally uncomfortable while sitting but because it was his new car he will not uncover it .is it really a customer service u guys are providing ??? The cleaniness in ur car is pathetic they smell like hell . No manners of talking to their customers

This company is fooling public. Drivers now a days found new way to make easy money. They will start trip which you have booked without picking you up and then receipt comes in your name stating trip is completed, and sometimes money is also deducted.
I have spoken about this to at least 10 people and everyone has same compliant.

If you raise concern with Ola within 10 mints email comes up as issue resolved with out even asking us what had happened they will resolve issue which is way of fooling people.

This complain is 9 june, 2016

I booked a cab on 8th june, 2016 for airport for 4:01 am on 9th june, 2016.

When in the morning i got message from ola about driver details (Dhirendra[protected] when i was calling on this no. His phone was switched off.

I kept calling him for almost 20 mins. Then i cancelled my booking around 4:28 am.

I have to take an emergency car and took paid on person so that he can drop me to mumbai airport.

In all this mess i have loss my rs.20, 000/- cash. I cough my flight almost at last moment.

I want to make serious claim on my rs.20, 000/- from ola cab.

Waiting for your reply

I booked a cab from perungudi on june17th, 2016, evening
Driver name: ismail khan s. A
Car details: tn20cy6368 (Silver indica)
Phone number of driver: [protected]

After few min the driver called and he started yelling at me, saying he can wait only for 80 sec. If it is so, he could have formally informed me, saying as i am late he is cancelling the cab. Later i asked to cancel and disconnected the call. He was continously calling me and texting me asking me for 3k, saying he will report badly.

How can he ask 3k, he was rude, he cancelled my cab, and blackmailing me to pay money unofficially. I was into serious stress with his behaviour.

I humbly request you to take necessary action. This kind of behaviour is highly unlawful. I would seriously like file legal complaint, but i believe u ppl will take necessary action.

I dont want any such bad customer experience any more. Please take necessary steps asap.

We booked the cab from Kanakapura Road to Yeshwanthpur Railway station.
Pickup time was 8.30, we were continuously calling and he always tell 5min.
We waited for 30 min then we realized that driver only cancelled.

We luckily got auto and went.How much tensions & panic we got they will not understand please take any action for this.

Driver Details:

Mr.Francis
[protected]
KA-51-C 6994

When I booked a ride from my location near uttarahalli, Bengaluru, the driver named ranganatha wit car number KA05AF8275 cheated me by lying that he has already arrived. He never turned up. Within 5 minutes I got a bill of 12 rupees and strangely another bill on the same ride of 43 rupees. How can i get a bill when i have not even boarded? The coupon of discount was wasted. Again I booked another car and that driver refused to come on time. He also never turned up.

I have booked Ola cab today from Chadivali to BKC. Mr.Salim ANwari[protected] picked me. After reaching BKS, Bandra he asked me whether I have cancelled my trip request. I said NO. He tried to reach some one and after sometime he asked my to pay 300 for the trip without any display. This is not at all acceptable. I feel cheated without any SMS or mail receipt for the official trip I have taken. This is one of the tactics he is tried to...

OLA drivers(car owners) in amritsar are not satisfy the system provided by ola in amritsar. The is not such money pay by ola to car owners. yeaterday we reached ola office amritsar to take justice. nearest cities ludhiana & chandigarh are happy with ola because the give best package to ola car owners but this satisfaction in amritsar is not there for amritsar ola car owners. Amritsar ola cars is at commision with every ola ride but this commision is tooo low. Yesterday we all ola car owners reached ola office in ranjit avenue amritsar & ask for justice & give atleast 80 rupees for every booking or make car package instead of commision & there was much news chanels available at ola site with us. If our demand will not accepted by ola, we will case against ola & will not run even one car of ola. we will stop all ola cars in amritsar. s please take some action against ola amritsar office or change the ola staff & clerify our demands & give us justice.

I was travelling from bandra to taloja on 15/6/2016 MH47C9812. I had a meeting in company so i informed the driver to wait till i finish my meeting.
when i finished my meeting and out in parking i was shocked as the driver was not in the parked area. when i called him on hes phone, he told me he has already left. and told me to give his complaint to ola office.i had my bag in the vehical. i had all my contacts and details in it . and i had back flight to Goa which i also missed . now i have no idea where abouts my bag. i request to take serious action within 24hours . or i have to take a legal action. i had my ipad in my bag, a power bag and cloths and other suff.my contact no [protected]

I have booked a OLA cap in the midnight 1.00am from the vadapalani signal and i have called the given driver num [protected]- PREMKUMAR(Silver Indica TN20 CB 8780), he said i m on the way and will reach soon. suddenly i am getting a call from OLA saying some recorded voices and the cap also arrived, when i am entering into the cap, the driver asking me with the diff cust name and i said i m not the same person but i have booked your cap also the details also the same. driver replied me i dont know that booking has been cancelled and he bargaining me with the huge amount to drop me at home. Then i left the CAP and booked another one and wait for 15 minutes to get the another cap. meanwhile i got a message from old stated as first booking has been cancelled due to no response from my side and the driver PREMKUMAR has tried to reach u so many times. imagine that i m with my family in midnight at the vadapalani signal and waiting for the cap then how come i will not respond to the driver call and even the CAP driver PREMKUMAR not even tried to reach my mobile number and he himself cancelled the booking like that with his own and when i am entering into the cap he asking me to pay the diff amount. his only moto his to earn a huge money in the midnight and the cap and cap driver like him should have been fired as they playing the major role in OLA cap.
1st booking CRN no[protected]
PREMKUMAR -[protected] (Silver Indica TN20 CB 8780)

Dear Sir/Madam,

We have booked your cabs on 12.06.2016 at Howrah Railway Station
Your Driver Name Munesh asked me to pay the howrah parking fee Rs. 40 at the time of boarding the car,
I asked him it will comes in your bill his reply no sir it is extra you have to paid first.

where as in your bill you also charge rs. 40/- as parking.

Is it justify ?

With thanks
Haque
[protected]

I am a regular o[censored]ser of ola
Yesterday i. E 15th june i booked a ola share osn85745715 driven by mr ramadass. When i enquired him where he is located, without hesitation he rudely just asked me to find it from the maps. When i insisted him to be courteous while replying, he just cancelled the trip on his own and he never picked my call. This is highly objectionable and dis courteous.
This has happened despite a message indicating the fare i am supposed to pay.
This is the 3rd such kind of incidence.
I am thoroughly disappointed and think twice before booking a ola cab.
I am also looking at the angle of taking this to the chennai transport authorities.

Dear Team,

I booked ola cab 3 times from Chandigarh airport. Once it got automatically cancelled and next 2 times drivers refused to come as they mentioned that were very far from pickup location.this was despite shown in the app that both drivers were few minutes away.i was very disappointed and ended up paying extra fare for prepaid taxi. Not sure if I will still rely on this service.

Thanks
Aditi

I am a proud customer of ola but today i felt like ola does'nt take good care of their drivers. My booking id is crn[protected]. The name of the driver is santosh mob. No.:- [protected] driving white indigo br01pf7242. Abused me while finding my location. I was standing on maruti suzuki workshop located near rajapur pull, patna, bihar for the servicing of my car. To return back to home i picked ola which have given me a very good service till date. The driver did'nt tracked my address correctly and started abusing me after 3 or 4 phone calls. I sincerly request ola heads to dismiss these types of drivers. They are just spoiling your name and kindly take harsh action against them.
Your's sincereley,
Rohit singh

My ola account to my surprise was deducted rs.120 whereas i also paid in cash rs.120 for my ola auto ride. Earlier also i had taken an auto ride and the auto driver took cash and my account got deducted. Ola is doing nothing but cheating us off our money. I want a call immediately and i want all my money refunded. Previously rs.50 and today rs.120. Is it not unethical to double charge the customer. I immediately lodged a complaint on their support mail and without communicating with me they sent me a mail asking to rate their support service. What am i supposed to give a feedback for? No service? Every time v ride with ola auto ride becomes nuisance.

Ananya basak (Horribly disappointed customer)

Dear sir/madam,
​we have booked a ola cab on 7th june from egmore to kumananchavidi chennai.it was heavily raining he came very late to pick us up.​
We were new to the
​chennai ​
city the driver dint take the straight
​ as was told by the gprs ​
instead took us through small streets and reached the place by 2hrs which has to be reached by 40 mins.and charged us 830 rupees.he stopped at many places and was talking over phone all through.car number[protected].and the driver name is rajeshkannan
​.below attached are the ride details.we have been using ola in vizag too and trusted it to use it in chennai also
i request you to refund my money immediately or do something before we take a serious action on this issue.we have been cheated .

On 2- june-2016 i booked ola cab from gurgaon to delhi (In delhi some where).

Ola has charged rs.352 and ola driver charged 100 as state/toll tax, when i received invoice while actual charge amount is rs252 for ride + 100 for toll, total 352, but driver charged me rs 100 extra. Total i paid to ola rs 452 instead of rs 352.
Now i am asking for refund, instead of taking action against driver and returning my money back to account, they are saying we will adjust this amount in your upcoming ride.
This is a straight case of cheating and i request you look into this. I need my cash back.

Regards
Ashim cairae

It's become a routine with driver refusing to take ride, if we are paying by ola money, they ask us to cancel the ride. Pls ind the details attached for sample reference. Also even they refuse if it's a long ride. Hope customers get justice. Ramkumar ([protected]) is on the way to your location in a silver indica tn-22db7517.1.2 times peak time charge is applicable on this booking. S efusing ramkumar ([protected]) is on the way to your location in a silver indica tn-22db7517.1.2 times peak time charge is applicable on this booking.

Sir,
I book your mini cab on 12.06.2016 in Noida 16A to go to Rajendra nagar, Gaziabad. You have allotted car No. DL1YE6299 with driver Sh. Shailendra. However, he terminated journey within a minute and charged Rs 63. I required to book another car from you and completed the journey . I paid the entire dues on spot.
you are requested to pay the amount recovered by sh. shailendra car DL1YE6299 Rs 63/- charged unjustified. cell number of driver is [protected]
regards
K C PAL

Crn[protected]

On 12- june-2016 evening, i booked ola cab from ahinsa khand 2, gaziabad to mayur vihar pahse-1 to return my home.

Ola has charged rs. 200 as state/toll tax in the invoice while actual charge amount is rs. 100 which is also mentioned in your website. Total amount is paid by me is rs. 430.

When in morning i went same place charges was rs. 299 by same ola service including the state/toll tax of rs. 100.

I already traveled this route earlier and tax was only rs. 100.