Ola Cabs / ANI Technologies Complaints & Reviews

Please refer my booking no. Crn 27840883, booked from jaipur airport to ganesh nagar extension, near kardhani, kalwar road, jaipur on 19.06.2016 at 2:15 pm. After booking, a call has been received from cab driver mr. Shiv ram meena (Mobile no. Is. [protected]) to attend the booking shortly. After 5 minutes, mr. Shiv ram further call me and informed that he can not attend the booking as his car is not starting at the moment. Thereafter a message has been received from m/s ola that "crn[protected] had to be cancelled due to non response from you".

In this regard i would like to inform you that i have not cancelled the booking / reservation, it is your cab taxi driver who had cancelled the booking.

In view of the above, i would like to inform you that i travel through private run car operator on demand of rs. 750/- after waiting for long in this hot day which i sorry to say that i do not thing before calling your services.

So, you are requested, to please check whether mr. Shiv ram meena intentionally ignore my booking or he is not devoted to his services at that time.

Please do needful in the matter.

Shailendra singhvi
M. No. : [protected]

Hello,

Ola doesn't authorise me to close my account with them when i requested it by mail, which i absolutely want to do because of pestering sms and emails, that i can't even unsubscribe!

Attached the answer i was given, saying that there is no option to delete an account. This seems to be illegal, because i am basically denied my right to access personal data.

Can someone help me out with this?

Thanks,

I made 3 bookings this morning @ 5:30, 5:45 & 6:00 for my friend who was suppoed to get to delhi today; and all three said they cannot do it from eroor north to cochin international airport (~ 30 kms) as they will have to return empty. Such a shame! What do they provide service for? Only when we can arrange a return pickup for them? I am never gonna use ola in my life and will request all users, my friends, my colleagues and my family members to refrain from using this pathetic and disgusting service.

Hi team!

It was not pleasant as the driver reported late and it was my FIRST BOOKING WITH OLA, but surprisingly, the discount offered with the first booking was not considered / adjusted.

The driver was illiterate, not interested to explain the reason. He was simply concerned with the billed amount, took the money and vanished. He was not even concerned to help in taking out the luggage from the car.

I used Ola Cab ( DL1RTA6561) for the first time from Ghaziabad to New Delhi Railway Station on June 18, 2016 and faced following problems:
I booked a mini Cab but was provided with Prime Cab.
I was offered a discount of Rs 100 with discount coupon Code’ Book100’ for first time use but the same was not accepted while booking.
The driver did not have cash and he did not return a balance of Rs 7.
While making the complaint on phone No. 33553355 I was surprised to know that my Registration was with reference to some Mr Sumit whom neither I know nor did I use his reference for Registration. That was the reason given for not accepting the above code by Company. I believe the referral system is being misused in the company to deny the discount publicized.

Subhash Chandra

Last night i was travelling from Byculla to Dadar Naigaon, and the cab fare on the app showd 128 and then double cause of SUV. when i reached the destination the cab fellow asked ne to pay him 387. i was reluctant cause it is not possible for a fare to reach that much from byculla to dadar naigaon.. i asked him the reason and he said extra charges cause of rains. i asked him for his ID which he didnt have and at the same time he had a fake license which i saw and clicked a pic of it and the car. request you to take strict actions.

I have booked a cab from laxmi nagar from my place khuraji khas as i have my du exam for masters in spanish at 8 am in delhi university . I took the cab nd i have entered drop location delhi university new delhi and then the cab person took the cab through navigation to delhi daula kuan metro station at 8 am . Then i have called to call center ola and that person connected me to the supervisior AYESHA HUSNA SHE GAVE ME THE SUPPORT FOR MY SITUATION AS
1. Mam u would have left your place More earlier to reach at venue as if i would have the exam i would have left before one houe
2. Mam if i would be on your front i would have asked the way from people on the way
That means that Ayesha would have not use OLA NAVIGATION
3 . Mam in the morning you have enjoyed ola cab services as you are so free to move in the cabs and now you are telling us (ola) that u havent reached the place AYESHA SAID THAT MAM YOU HAVE ENJOYED THE RIDE SO MAKE THE PAYMENT WE ARE NOT GOING TO TAKE SOMEONE ENJOYEMNTS ON US

IT IS TO TELL OLA SERVICES THAT IF YOUR SUPERVISER IS DEALING LIKE THIS WITH A CUSTOMER I HAVE MISSED MY EXAM AND FROM MY PLACE IT TAKES 15 mints TO REACH DELHI UNIVERSITY AND WHEN I AM ASKING FROM CAB DRIVER TO DROP ME TO MY VENUE DELHI UNIVERSITY AGAIN AND AGAIN I AM TELLING HIM TO TAKE THE CAB TO NORTH CAMPUS BUT HE HAS TAKEN THE CAB TO DAULA KUAN NEAR IGI AIRPORT
AFTER THAT IF I AM ASKING A HELP FROM OLA THEY CUSTOMER CARE PERSON IS TELLING ME ALL THESE REASON FOR STANDING AT DULA KUAN METRO STATION
I THINK THE COMPANY NEED TO CHECK THE RECORDED CLIP AND MS AYESHA BEHAVIOUR WITH CUSTOMER

1. At 6.27 am i booked a mini cab through the app and i got confirmation that venkateshbabu ([protected]) is on the way in white indica tn22cb7995. I called the driver and gave him directions to reach the pick up point. At 6.45 am i got a message that the cab is one minute away. But just as we saw the cab pulling up in front of the house i got a call from ola control asking whether i cancelled the booking. I responded "no" and i was told that...

"Ola! Here's the Monday motivation you were looking for. Both 1st and 2nd Ola auto rides in Chennai tomorrow are FREE- only for you! What are you waiting for? Book now.http://bit.ly/1olacabs TCA" is the SMS I text yesterday. I took up an auto ride after calling up and confirming the above information with Ola customer care. Both the girls told that the 1st ride is 100% free. On that very note, I took up a ride. At my destination, I was asked to pay 390 rupees(after taking the 50 rupees from my wallet) I called up the customer care again. She told that the info provided by them wasn't true n also to pay the money. I told that it isn't fake just because I received a SMS yesterday conveying the information. She regretted for the issue and asked me to pay the amount with 50 off for the ride (whole ride is meant to be free😏) She gave me a word that she'll lodge a complaint regarding the issue. I need my 290+50(from wallet) back within 2 days.

My share ride on Ola on 12th June was a disaster. I wanted to go to Dadar. at around 2015 hrs. Driver (MH48BF1146) refused to ply further from Santacruz. I did not pay the bill, Driver might have paid the bill, I am not aware. I tried to explain the driver that we don't enter the destination while booking as it is not asked by the system. Finally I have to abandon the taxi and catch regular Kali-peeli Tax. Please educate Mr. abbas and not to use his own logic.

I am using the service provided by the OLA since many months. But now a days many of your drivers are asking for the drop location and then they are denying the rides. I have ignored this kind of hopeless issues but today i.e, 19/6/2016 again it has happened.
Below are the details of the driver. I hope the driver should be penalised.

Driver Details=
ANIL([protected]) White Indica MH12GZ5511.

Ola Cabs — Non responds Of Driver UTTAM NASKAR ([protected]) a white Indigo WB11C9101, on Jun 19, 2016

Dear Team,

This time it was highly disappointed that driver after commetting to pick and never picked the phone. I booked Ola at 20.37 hrs, ETA of which was 6 min. (approx). Another sms I received at 20.47 hrs of that the cab has reached the location. But there was no any cab waiting. I called the driver's number but it was switched off.. 1hr later another 2 bookings were made NOT by me but how I don't know.. these type o[censored]ncommitted service is not expected...

Hi ola,

I am sharing my horrifying exp. With ola cabs. I had pre-booked a ride with ola for 19th june 7:38 pm, bangalore which was confirmed and the crn was[protected].
However, just at 7:15 pm, the driver mr. Javeed ([protected]- cab ka53c2570) called and first asked drop location, when i said majestic,
He refused to come without informing in advance and said i am very far off and then said tyre puncture (As usual lame excuse by ola driver).
Another driver mr. Kalandar ([protected]) was scheduled to pick me up at 7:40 - he also called and said i am not willing to go,
After a delay of 30 mins from the scheduled time but he too refused to come and said he was far off.
At 8 pm, i got a message from ola about driver initiated cancellation as there was no response from me it seems (Crn[protected].
After confirming a ride in advance, i was left stranded! The services of ola has been pathetic. Without informing in advance the driver refused to come,
Ola made no suitable alternative available. This is definitely not acceptable. I would like to warn people before they book ola rides for any important affair.
Therefore, i request ola to take immediate stern action against these cheat drivers who lie always and clean the system. Please compensate me as per norms.

Restructure:-
1) come with new plan of driver's payment/share :- it should depend on no. Of km and not no. Of rides completed by driver.
No ola drivers are willing to cover longer distance.

I had booked an Ola cab for pickup from Matunga east Station on 18th Jun 2016 at 10:00 pm as a corporate booking.

I opted fro Mini, but was upgraded to prime and received the message regarding driver and car details.

Driver Rakesh (Mob: [protected]) Hyubdai Xcent, white color MH47 N 0150.

When I contacted the driver he mentioned that he had received a cancelled booking message and hence he cannot come.
When I mentioned I had not cancelled, he said you can complain, but he will not come.

I had not cancelled, neither did I receive such message and also the app showed the status as Scheduled.
I called the Ola customer care Nos, but no response and hence finally took a local taxi.

Dear team,

This time it was highly disappointed that driver after commetting to pick and never picked the phone, that too more than 10times each from different nos.

"jakirhusen ([protected]) is on the way to your location in a white alto gj18ax5225."

This was really a frustating bad expirence, if your driver cannot pick us please do not committe and if any case they cannot come please do let us know the same.

This is regarding the particular ride " CRN[protected] ".

I am one of the regular customer of OLA CABS, I booked a Micro cab from Lajpat Nagar, New Delhi to New Ashok Nagar, New Delhi. The total distance is around 10 kilometers, in which only DND (Rs.28) is required in this route no where Noida, UP entry is required.

But on the ride dated June 18th 2016, the driver MISROUTED the route to Noida, UP which really not at all required. He paid the DND I.e. Re.28.00 and in the State Toll the toll person was busy with one truck, the OLA driver just ran out from there without pay toll money I.e. Rs.100.00. violated the State law and regulations.

At the end of the ride the OLA charged Rs. 530.00 (which deducted from my OLA money). In which included Rs.200 as State MCD toll and Rs.28 as DND, I called OLA support initially spoke with the rep name Umesh, he spoke with driver and said OLA will return Rs.100.00, I complained to the representative regarding violated the State MCD toll, he kept me in hold and had a word with driver, he came back and provided me the information like driver totally paid Rs. 128.00 from his pocket. Again I ensured him about the violation, he again kept me hold and went to talk with driver, now he came giving me the details as driver has the State MCD TOLL pass for the month. I asked him to transfer the call to the floor supervisor because just before he said driver paid Rs.128.00 including State MCD and now saying as driver has MCD month pass, which is really a stupid thing I heard in the same call.

A person name "Mayukh" attended the call as supervisor, provided him with all the discrepancy with driver and the previous rep. He again called driver and came back and provide same information, I requested him put me in the conference call with driver to confirm he paid the State MCD toll. He denied and again went to contact driver and this time he said " I MISROUTED the driver". Later, here the height of the information provided by OLA support supervisor " Mr. Vedhun, it doesn't matter what driver paid or not, as per the OLA website the route lies a state MCD toll so OLA will charge."

I asked him to email me the same information which he provided me in this call ticket#10041396, he played very smart, he emailed me like

Mayukh Madhusoodanan (Ola Cabs)
Jun 19, 12:15 AM IST

Ola B. Vehun,

Thank you for contacting us.

As conveyed to you over the phone, earlier, we're confirming that after the conversation with you and the driver, toll charges of Rs.28/- and Rs.100 /- were paid separately during the undertaking of this particular ride (CRN[protected].

We hope that the issue's clarified from our end without any hassles.

Thank you,
Mayukh Madhusoodanan
Escalation Desk

______________________________________________________________________

The complete different information is emailed, really this is very very unprofessional behavior by OLA CABS. In the invoice the MCD toll is Rs.200.00, where they themselves agreed incorrect and agreed to refund of Rs.100.00. OLA is charging extra to the public and looting the money, which is really not acceptable.

I attached the screenshot of this ride dated June 18, 2016 and another screenshot of ride dated June 13, 2016. Where booked and travelled from the same pickup point to drop location.

As a citizen of this country please consider this as complaint to take the action with OLA from looting the money from public.

Thanks & Regards,
B. Vedhun
Ph#[protected]

Sir am travel from t nagar to medavakkam about 16 km only the driver Mr. S.suresh his phone number is [protected] & his auto no. Is tn o 4y 0874 .but he bring the auto no. Is 7895. at getting down at medavakkam .he did not show me the actual amount & message and he demand me Rs. 250 . this is not good l feel bad about this matter. Please take appreciate action on this matter and for customer satisfaction. Yours faithfully k.Selvaraj. thanking you.

Hit and run case by one o[censored]r cabs at around 2.30pm (19/06/2016)on chennai airport road at a signal.
Cab driver did not present his id but we have noted the car number as TN18AB8941
Traffic police on site asked the driver to keep his car to side during which he escaped from the site. And I have given a call to ur call center as well which gave us a useless feedback. Respond asap otherwise we will be taking up this case with legal action

Today morning, my family members were supposed to board a flight at Terminal 3.

None of their cabs are available, we tried several times between 5 AM till 6 PM. Finally we gave up and took auto for airport.

What sort of services these guys are providing. All Cab drivers GPS were off and seems their service is available only in general working hours.

I am a regular customer of ola for a past 1.5 years. I have had a mixed experiance during this time period. However since this ia a place to submit complaints, I will speak on the harah side of my experiwnces.

I dont understand certain rules set by ola like

1. Some drivers insist that ola rules strictly prohibit them to take any route other than the shortest route. I do not understand who has given this right to ola to set the route on behalf of the passenger when the passenger is paying for the distance (rs. per km) as well as for the ride time (rs. per min). I feel this should be stopped immediately or atleast altered to provide more freedom to the passenger to choose their route. Shortest route can be the default route, but it should flexible enough to change routes.

2. Some ola drivers insist that as per ola rule they cannot drop a co-passenger on the way before continuing to the final destination of the journey. I really do not understand this logic. If three friends have gone on a trip and they stay at three different places( in the same direction of the journey) the rule forces them to book three different ola cabs for each, just because as per ola rules the deiver will drop all three only at one location. If this is some management trick by the high level management of ola to increase their bookings, then it is not cool. I see it as harasement of the customers.

Kindly take care of these rules.