Ola Cabs / ANI Technologies Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about: Cab

The issue that I have experienced was: I hv booked Ola on 11th April, as drivers Always asked to pay through Gpay or cash and not accepting request if payment is through ola money .I have paid driver through Gpay.But till now it is showing outstanding payment in my account.I hv several round of words with Ola services..They said they hv recovered the 700Rs from driver and issue has been resolved just it is taking time to reflect in my account...Now it hs been 11 days I am waiting..Every time they are saying that they have put up the issue with Ola technical team and it will be resolved in some hrs...But till now no solution provided...Now when I am reiterating my complain now even they are not responding to it.

Pls tell me how to deal with it.
Thanks
Md.salahuddin
[protected]

It occurred on: 11/04/2022

Just update the issue in Ola app...And remove the outstanding from there.also they may provide me the invoice of this trip.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Md. Salahuddin

: [protected]
:

Springfield colony
Faridabad
121003

Today[protected] we booked ola auto from
02:17 PM 8JP7+HR4, Kolan Shiva Reddy Nagar, Satya Nagar, Hayathnagar_Khalsa, Telangana 501505, India to
02:36 PM JMR Jagini's Plaza, polkampally, Dwarka Nagar, Bahadurguda, Hyderabad.
Driver Ravi na has picked us and asked us to pay cash because his online payment is not working... So we paid 140 rs cash to him..and after ride..ola has deducted money 136 rs from my paytm wallet

I made a booking on tuesday on ola cabs from Sector 43- Sector 27 which is hardly 1 km distance (CRN[protected]), while charging the cab it was showing cab charges of INR 54 however I was charged INR 121 for the same.

Moreover I also booked the cab from Sector 27 to Sector 43 (same location CRN[protected]) however for that I was charged INR 53 correctly.

I have been constantly getting calls and messages from ola team regarding my dues pending for amount of rs 151 for which i had travelled on 13th march 2022 from model town to domestic airport and had paid the auto driver registration no MH03 CN 8170 name kaleshwar and paid cash to the fellow.
Please someone look into this matter very soon as i am fristated of picking their calls every now and then while on drive.
Can someone let me know the ola team head email id so that i can get to him directly and solve this matter.

I have already paid last ride payment via cash to the driver.But still showing your 'Payment is Pending' status in app.I am unable to book a ride and its been more than a month now.I emailed to the ola support many times but no response.Repetatedly getting messages to clear last ride due.
Please solve this issue at earliest.
Thanks

Ola cabs is charging extra amount in the name of Covid Care package policy. The Ola App does not have the option either to choose or refuse the covid care package by the passenger. After the ride, one can find extra amount, which is included in the fare with respect to the Covid Care Package Policy.

The option either to choose or refuse the insurance policy provided by Ola cabs shall be vested with the passenger. After the ride, Ola cabs sends a mail to the passenger with the attachment of insurance policy by saying 'thank you for choosing the Covid care package policy' wherein the passenger does not have the option to refuse. Such practice shall be stopped by the cab company and there should be option in the App either to choose or reject the policy provided by the cab company.

CRN [protected]..i took ride from ggn to akshardham and paid online..but after
ride ends ola driver forced me to pay cash..there was no option to contact ola..I
paid cash..i contacted ola support and its now 6 months and they have not
initiated refund..they call me once every month and provide me fake promise of
refund(attached snapshot) ..since many weeks there is no call or email from
there end.. i wasted my 6 months, recharged my regd number just to call them
and wasted my 1000 rupee till not just to get refund of 500 rupee..they r playing
with me and they r a fraud medium to stole money..i want to file case against
them and wanted my money back asap with all my expences and compensation
for wasting approx half a year.

OLA cabs are constantly harrassing me over unpaid dues. I have informed them repeatedly that I have paid the driver in cash. I should not have to pay double the amount.

I updated my Ola app due to some issue after which the payment option went to Ola postpaid automatically. I took 4 rides after this and paid normally through my Gpay for all these rides. The last driver told me, 'Madam, the payment has been made.' I denied saying no, i do not have an online payment option and paid him. I reached home and checked my app to understand that the ola money option was chosen. Again, I had not chosen this option. I sent an email to ola reporting the same. I realized that there is absolutely no way to reach out to their customer care. I soon started getting messages from ola to my phone. I then started getting messages from random people on my whatsapp asking me to repay the amount or they will proceed with legal action. I replied to at least 5 of them asking to let me know how to talk to a customer care executive. None replied. I called to those numbers and either they do not pick up or they have no incoming calls options. Once person finally picked up and i asked him if he was an executive. He first hung up. On calling thrice, he picked up and said that he does not work on sundays. I asked him then why have you messaged me on a sunday. He said he would call me the next day. I tried the next day, he never answered my calls after that. I also received calls from 3 other executives to whom i explained the entire situation and they said they would escalate it and clear the dues. Nothing happened. The last executive asked me to share the payment screenshots for proof. I was waiting for my bus hence requested her to call me after 2 minutes. Obviously, never called back. Everyday I receive messages from at least 3 new people. I feel harrassed. I also sent an email to the security email of Ola and messaged on their instagram handle. I do not know what else to do.

I took a ride in ola Cabs on 3rd April 2022, Sunday .

From : Indian Coffee House, Rabindranath Tagore Marg(Near Railway Station), Indore

To : IIM Indore, Rau-Pithampur Marg, Indore

Ride : Prime Sedan
CRN : [protected]
Total Fare: 399/-

We were three people and we paid total 400/- in cash to the driver.

Issue :
Though payment is done I am being asked to pay online via app again.

I had informed them that payment is already done to driver and they later agreed too. They offered me 399/- coupon which i didnt get andasked me to pay via neft and other payment methods.

I explained that payment was done on the spot. Kindly close ticket .
Now they put 50/- fine and amount is 449/- and not responding to my queries on app.
I have paid and they agreed too . They should close the ticket asap.

I have cleared all the payments till now but again it is showing pending payments clear dues there is no any pending payments till now please resolve it I couldn't book cab for any emergency because of that.

I hired Ola Outstation cab from Mumbai to Pune on 17th April. The total amount charged was Rs 2681. As per the break-up, an Additional Time Fare* of Rs 150 was charged which the cab driver halted to refuel the cng gas and was charged to me. In addition, Additional Distance Fare* of Rs 182 was charged which the cab driver intentionally de-routed from the original path shown by google map. When a customer onboards an outstation cab he/she may not have full knowledge of the route driver is taking and you only come to know at the end of the ride in the bill. Ola Cabs doesn't have any means to track such gaps and you are left with driver with no support from Ola representatives.

On 14th Feb 2022, We had a outstation ride with OLA and due to total amount was more then 3000 we paid ola via upi, which later on ola has confirm with driver that driver has received full amount. Still there is due showing in my ola postpaid which is 3000 + all the late fee they are attaching . I mailed many time to ola and they asked my bank detail so that they can send 3000 to my account which i will use to clear ola money due, its over a month since they took the detail and still I have not received any amount from ola. OLA money keep sending lots of threatening messages as well as call and every time i explain the person why due is still pending and got assurance that it should get resolve in 48 hour but nothing is happening and I am still getting those calls and WhatsApp messages everyday. Please look into this matter

Hi ola cabs,

On last three auto rides, we have paid the amounts as soon as we got down.
As we use ola cabs occasionally, we have no idea about ola postpaid services and i didn't even know about it and even driver didn't mentioned about the payment.
But now i'm getting text messages and emails from ola that clear your dues - 180/-.

From the last few days, started getting harassment calls to clear the dues.

Why should we pay the amount when we have already paid to the driver.
This looks some kind of fraud is going with this kind of post paid services, without providing proper information/ notifications to the customer.

First streamline your business process properly and then start the services.
Don't harass your customers with this kind of half-baked business process models

I request ola please provide proper support and stop this harassment to your customer.

Thanks,
Rameshwar

I had booked ola cab and I did travel in intracity banglore which I had paid to driver through UPI, ola app keeps on haunting me of pending due whenever I try booking another cab ride.

I have booked a Ola cab for mini where at the time of booking CRN [protected] it had shown an amount of 445 and at the end I was charged 926. When I tried to escalate via app it never worked and when called callcenter they mention about notification which never came and when I see breakup there were charges for prime play which was never used and not worked in the cab. This is creating trouble for me with multiple follow ups for additional charges and not being resolved. Would like to bring this concern as this is cheating the customers who are charged exorbitantly without right information and for the services which are not used by customers. The support mechanism is unable to resolve issues through all the mechanisms.

I paid to the driver through Google pay after the ride taken on 17th April at 04:52 pm As drivers do not get money paid by Ola immediately, they ask passengers to pay cash after the ride or pay to their GooglePay account instead of paying online. Now Ola app support does not have any option to complaint about double charge. Please look into this matter since there is no proper way to issue a complaint.

Hi Ola,

For CRN [protected].

Money from my wallet got deducted which was amount rs 316.

And driver told that he didn't received it. I checked the app the transaction was pending. Then driver told me to pay in cash i paid rs 225.
Then when I checked transaction again I saw that the transaction was again retried and it got successful. Now my money got deducted both from wallet and i paid via UPI too to the driver which was Rs 225. I have all the screenshot attached. U can also confirm the same with the driver.I request you to refund the extra amount ie 225 either to my Paytm wallet number.

Since I have paid extra rs 225.

Please settle the dispute with driver.

By default I have selected Payment method as Cash but Ola changes it to Postpaid. When I have taken ride the drivers are not taking online payment so I paid cash but for my those ride Ola charged me and created bill in Postpaid and now they are charging me dues paneity. I request to this forum to look into this and resolve my query as earliest and take an action against OLA cabs.
Amol

Paid money cash to driver but payment showing pending.
This happened many times every time i have call up customer support and clear the issue.
Now the customer care no. also not working
Very worst service drivers fooling customer every time.