Ola Cabs / ANI Technologies Complaints & Reviews

Ola agreed to refund my double credit through UPI on April 7th. But even after several follow ups they are not processing my refund. Email with all details is attached.

I have taken a rental ride from Ola with 2hrs and 20 kms for which I was shown Rs. 479 as base fare. Post my travel I was charged Rs. 1418. They are not providing any particular breakup as well for fare increased with Rs. 777.

Had booked an Ola Auto ride payment method being phonepay. And paid at the end of the ride.
However, the driver said the payment was not reflecting on his app.
Later, he asked us to pay him the ride fare via phonepay.

We were charged twice for the say ride.

Need a refund!

I have taken a ride from Ola Cabs last month. Fare was 650 around, I just booked it through app and when i finished this ride it was 1130.
Anyway i have paid this through AmazonPay
But Yesterday again when i created Ola Postpaid it had again charged 850.
It means fare of ride was 650 and i paid 1900 approx
They are manipulating people and increasing own worth, One of the my friend also having same problem. What is this?
I never recommend to anyone in my friend and family to ride through Ola Cabs.

I already paid the amount to the driver via gpay and after that i see the amount in my postpaid and ola don't even ask to change the payment method and i tried to contact the customer service but later on after so many days i got a call for payment and i explained the executive regarding my issue she said i ll get my refund but didn't recieved any refund and now they are harassing me via on whatsapp daily and giving me threats

Ola automatically put payment method as postpaid without even informing and as i didn't knew about it i went with the ride and at the end the driver make me pay in cash which i did but later on i got to know ola already put the payment method into postpaid now i am forced to pay the fare twice which i don't want as i already did it earlier...

Payments against my rides have been debited from my Ola money but I am being flooded by mails sms messages and even telephone to make payments again I have written mails and tweeted but still I am recovering same messages. In fact Ola has added late fee also
I am very much annoyed and embarrassed because of these uncalled for messages
Have written Ola support email also along with screen shots of payments as is there
In my app
Please ask them to stop it forthwith in fact as I am typing I got another reminder

I have never used Ola postpaid but 500 rs showing as outstanding in my account with 50 rs now added as late fees, getting repeated mails sms to clear dues. When as ask to provide details of trip it pertains to no response. On the given phone number nobody responds.

I booked Ola Cabs from Mumbai to Nashik and back the following day on 1st April 2022.
On 2nd April, after dropping me back, the driver Mohmmad Wasim said he wanted cash payment and refused to accept Ola Money.
I paid the amount.
Later, Ola Money charged the trip fee to my postpaid (which I had not asked or requested for) and now they just keep adding late fees to that amount.
I have mailed Ola thrice so far but the company hasn't responded.
Their Bangaluru office numbers don't work. In fact, Ola doesn't even have a toll free or any kind of customer service number.

I have no idea what to do.
The amount they're asking me now is Rs. 7500.

I came across a cab maruti suzuki swift desire on Kalyan shil road near palava city bridge on 21st april 2022 around 7.15pm, the driver unnecessarily was driving his car very near to other vehicles and overtaking them in a horrible traffic jam. This creates a treat to people driving private cars. The number of the vehicle was MH43 BG2266.

Dear ola team,
On this ride while i selected google pay but the driver not accepting for Google pay when riding auto, so I paid cash amount. On the next ride while i choosing the destination Ola app asking for Google pay for previous ride so I paid in Google pay also. I paid as an double payment .Kindly repay the amount of Rs.153 as soon as possible.

Driver name: Suguramam.M

Thanks and regards
Amrita Sen Gupta

My name is Poornima. And my ola registered number is [[protected]]. I have been daily receiving a call from your end asking to clear postpaid amount. This incident happened in March 2022, when i used ola cab service at Bangalore. I had full amount 1500 to respected driver. You guys activated postpaid thing to my account without intimation. And now though i cleared my bills via cash, you guys have charges some overdue and late fees of 200 along with 1500 and asking me to pay in full again. You people call and sms me every now and then and literally harassing me now to clear the bills. I registered complaint via call and email but you dont respond to any of them. And finally today you send sms saying legal action would be taken.
I am never going to pay you twice for same ride.
Kindly look at my issue.

On 5th march 2022, I took a ride through OLA Cabs of INR 171 which I paid through the application which was linked to my Gpay account. I paid for the ride with Gpay, received the invoice and left. From the next day it started showing as unpaid and to clear the due, I talked to the customer care who asked me to mail the transaction receipt and invoice. Even after sending all the required details they did not remove the charge and started to increase the amount on daily basis. The amount went up to INR 425. even when I try to open the app and see due payment is against the same ride that I already paid for. I've tried everyway by talking to customer care and sending mails but NO ACTION IS TAKEN. From the last month I've been receiving random msgs from OLA on my whatsapp stating that they are filing legal action. I tried to talk but NO RESPONSE. the are continiously calling and harassing me by sending me threatful whatsapp messages and calls. I've tried to mail and ask for support instead I just receive standard msg that someone will get back to me regarding this. Meanwhile my whatsapp is filled with threat msgs from random numbers .

EVERYDAY A NEW NUMBER IS HARASSING ME :
+[protected]

+[protected]

+[protected]

+91 [protected]

+[protected]

+[protected]

+[protected]

+91 [protected]

Date of Incident : March 25 2022
Ola booking Reference number : CRN [protected].
Description of incidents :
I had a ride in OLA from Hyderabad airport to Secunderabad on March 25 2022. CRN [protected]. The total charges for the ride is R1264.00.
I have paid entire amount through cash to driver as he requested for cash.
Now I am getting a message from Ola that you have paid Rs 264 in cash and Rs 1000 through Ola money, so please pay Rs1000.
First of all I am not sure How this Ola money has been activated. When I ask Ola customer care this is a default option and you need to change the option if you want to pay through cash.
Please review the ola app and if you see there will be a small icon (attached the picture for reference ) in bottom of the app, which no body can identify.
Its been never informed to customer that there is an option available as ola money.
I am not sure how without informing customer how they can give a credit to customer.
When I raised a customer complaint to Ola they are mentioning we checked with driver and he confirmed you paid only Rs264 so you need to pay charges to Ola money and they are asking do you have any evidence.
Resolution :
Requested to refund the money and take severe action against Ola.

I humbly request to avoid these kinds of frauds and taken action on OLA.
These ola money should be regularized formally. Its like a credit card. Assume if they started taking money like this from each customers 100Rs they can make a big fraud like chit funds.
Attached is few of the reference from google as well and this is not only me who got cheated and there were multiple customers getting impacted.
https://www.mouthshut.com/product-reviews/Ola-Money-reviews[protected]#:~:text=O...⇄ paid%20him%20extra%2020%20rupees).

I humbly request to take action on this.

Dear sir/mam,
Some time ago I have booked an ola electric scooter for rupees 499.
But after some time I changed my mind to buy such product. Hence I cancelled my pre booking and initiated request for my refund rupees 499 but unfortunately i still didn't received any money. I think ola electric scooter company Making fraud with me..
Pls look into the matter as soon possible as.
Ashok Kumar
Mob [protected]
Reservation I'd- OET-[protected]-NBX877
My email address - [protected]@gmail.com

I took a ride on 17th March 2022 by OLA Auto from ISBT Bhopal to Regal Town Bhopal. The CRN number of those rides is [protected].
I have paid 112 rs cash to the driver after the ride and my ola postpaid was also deducted with 112 rs. I have complained about this at the support centre.
I have been getting continuous calls, messages and mails regarding the due of 112 rs to be paid. As i said i have already paid this amount in cash so why i will pay again.

I am frustrated with these daily calls and messages. Kindly look into the matter and resolve the issue.

Dear Team,

Refer to CRN # [protected] the bill of this ride is reflecting as pending in my Ola app however driver has taken this amount of 828/- from me in cash. Since there is NO CONTACT NUMBER updated on Ola app, I couldn’t register my complaint with them on the same day. However I have registered my concern on their twitter handle on the next day i.e, 16th Mar’22.

But I haven’t received any response from them for almost a week, then I wrote them email on 24th Mar’22 and since then I have sent them numerous emails/reminders but no one from Ola Cab called and addressed my concern. Rather they have sent me an emails thrice, confirming reversal of this amount in 72hrs. But nothing has happened till date.

To my surprise I have received an email from ola saying, I have raised this issue on the real time basis hence they can not reverse this amount.

I am constantly getting reminders for these dues which I don’t own. Please have this resolved asap as it’s hitting my CIBIL score too since my ola postpaid has also been utilised here.

Dear Sir / Madam,

I am writing to you to raise an issue about: Cab

The issue that I have experienced was: I hv booked Ola on 11th April, as drivers Always asked to pay through Gpay or cash and not accepting request if payment is through ola money .I have paid driver through Gpay.But till now it is showing outstanding payment in my account.I hv several round of words with Ola services..They said they hv recovered the 700Rs from driver and issue has been resolved just it is taking time to reflect in my account...Now it hs been 11 days I am waiting..Every time they are saying that they have put up the issue with Ola technical team and it will be resolved in some hrs...But till now no solution provided...Now when I am reiterating my complain now even they are not responding to it.

Pls tell me how to deal with it.
Thanks
Md.salahuddin
[protected]

It occurred on: 11/04/2022

Just update the issue in Ola app...And remove the outstanding from there.also they may provide me the invoice of this trip.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Md. Salahuddin

: [protected]
:

Springfield colony
Faridabad
121003

Today[protected] we booked ola auto from
02:17 PM 8JP7+HR4, Kolan Shiva Reddy Nagar, Satya Nagar, Hayathnagar_Khalsa, Telangana 501505, India to
02:36 PM JMR Jagini's Plaza, polkampally, Dwarka Nagar, Bahadurguda, Hyderabad.
Driver Ravi na has picked us and asked us to pay cash because his online payment is not working... So we paid 140 rs cash to him..and after ride..ola has deducted money 136 rs from my paytm wallet

I made a booking on tuesday on ola cabs from Sector 43- Sector 27 which is hardly 1 km distance (CRN[protected]), while charging the cab it was showing cab charges of INR 54 however I was charged INR 121 for the same.

Moreover I also booked the cab from Sector 27 to Sector 43 (same location CRN[protected]) however for that I was charged INR 53 correctly.