Ola Cabs / ANI Technologies Complaints & Reviews

I'm using ola money postpaid service for longtime. Recently, ola charged me for a smartphone insurance pack that I didn't take at all. I raised a complaint with ticket I'd[protected]. It's been 5 days till now I complained. But, i didn't get any reply from ola. They are changing for unknown transactions and looting the customers. Worst service by ola.

I have followed up umpteen times with Ola since 2 months and they are showing utmost complacency and have not closed my Ola money account.
I have sent almost nine reminders to them but they keep insisting on information which i do not possess like Loan Account number because ola never provided me with the same.

27th April 2022
Booking ID: CRN [protected]
Before booking the price was around Rs. 300/- but the billing amount was Rs 643/-
When contacted the ola support center, the customer executive disconnected the call without giving a proper solution.

I want a refund of the amount that charged extra

Hi,

My name is Visvanathan. I am writing once again since all my mails are not getting addressed properly. Is there any executive whom I can speak to?

I took a ride on March 28th. I paid the driver. I also got a payment invoice on my postpaid plan.

I have been writing to both these mails : olasupport and olamoney for resolution of this.

Nothing has happened on the above.

My account has been suspended.

I have also shared the screenshot of the money that I paid to the driver thru Gpay that day.

OLA can check their records that this is the driver who took me on his cab. And, you can see that I have paid him.

I am being asked to pay the postpaid invoice - which is a wrong invoice to start with.

Need help in closing this.

My number is : [protected] and I am available for any calls to close this.

Regards,
Visvanathan

2 year before i take raid with ola due to some how they have deducted the amount form my postpaid account Rs:-384. i paid to the driver through UPI Rs400/- they are start calling me for the payment which i have already paid regarding same i have mailed them and explain my issue the have raised ticket no[protected] they offer me to give the voucher for same amount i reject to take voucher i told them to adjust the amount which i have already paid they are denying to adjust and start calling me and abusing me for the payment till now they are harassing me by calling send sms callings my relatives i am getting harassed for noting please help me in his issue .

This is in regard to the Ola ride on 17th April 2022 from Secunderabad Railway Station to my residence (CRN[protected]). The ride (Prime Sedan) charges were Rs. 751 (The ride fare was not only higher than the estimated fare, but was twice the fare shown during the ride booking i.e., well within Rs. 400, Rs. 350 odd). The fare charges are deducted from Ola postpaid service for me as I have opted for this facility.

I am using Ola from 2015/16 onwards, and have used the services in major metro cities viz., Bengaluru, Hyderabad, Delhi, Chennai, Kochi etc. The distance from Secunderabad Railway Station to my residence is hardly 8 km, the travel was on a normal Sunday afternoon, with no rain or any unprecedented / harsh weather conditions or unusual events, road block or any such festive occasions.

I was in utter shock on checking the Ride fare on Ola postpaid wallet, after completing my ride and reaching my apartment. As I had luggage and reaching home after a long week's travel, there was delay to check the Ola postpaid charges. Immediately, I tried to reach the Ola Customer Support, explained my situation and raised the concern that I was charged twice the amount, than that was shown during the ride confirmation. The representative was responding mechanically & showed no intention to figure out my concern. It was informed that the increase in Fare is due to peak pricing / peak hour charges. As I was not convinced with the verbal statement, I asked the representative to provide me with the fare break up. This too seemed vague as I was not convinced, I asked to escalate the issue to the next level and connect to the representative's supervisor. She responded that the supervisor is tending to another call, and will arrange for a call back in an hour's time in this regard. There was no call from Ola on that day (17th April 2022).

Further, I waited for a day or two, after which I tried to connect to the Ola representatives, again explained the whole concern & the previous call with Ola representative on 17th April 2022. The Ola representative, assured that she would arrange for a call back and shall try to resolve the issue. I did not receive the call back from ola & neither was the issue resolved.

Third & fourth attempt to connect to the customer service went in vain as well due to poor network connection & could not hear the ola representatives properly. All the raised tickets were marked as resolved in the support section for this ride (on 17th April 2022) while, the resolution was not achieved.

Further, I took some time to understand the invoice and its breakup.

Contradictory to the statement made by the ola representatives during the first two calls, the invoice does not provide any details on the actual per km charges, fare break up & does not mention "Peak pricing" in the invoice. Instead my invoice mentions "Convenience fee". Thus, to understand what Convivence fee is & other terms, I checked the Ola FAQs. I wish to clarify that we had not utilized or availed Prime Play facility during the ride, we had booked only for a Prime Sedan ride. This is evident in the ride details.

The statements as in the FAQ are highlighted and enclosed herewith.

********************************************************************************...⇄
(Explanation on Peak Pricing as per the OLA FAQ

"What is peak pricing?:

Peak Pricing is an additional charge applicable when the demand for cabs is higher than the number of cabs actually available near your location. A variety of factors such as office rush hours, heavy rain, holiday or a local event can cause rise in demand for cabs which may result in peak pricing being applied on your ride.
Peak pricing is not a fixed charge and varies depending on the demand for cabs. For example- If the peak pricing applicable on your booking is 1.2x then your total fare will increase by 1.2 times. In some cities, during high demand time, revised total fare will be shown for your ride before you confirm a booking.
We at Ola believe in transparent pricing. You will always be informed if peak pricing is applicable on your ride before you confirm a booking.
If you feel that the peak pricing applied on your ride is high, you can try choosing from other cab categories available on the Ola app or or alternately try booking a cab from your Ola app after a few minutes.")

(Explanation on Fare & Fare breakup & Convenience fee as per the OLA FAQ

"I want to check my fare breakup:

You can check the total fare for your ride on Ola app by entering the drop location. On entering the drop location, you will be able to view the estimated fare for every cab category.

The total fare for your Ola ride is calculated by adding the following:-
- Base Fare - A flat fare charged up to a particular distance or for the first few kms.
- Distance Fare - The fare charged on per km traveled. Depending on the city, the Rate/Km may vary after a threshold distance or an extra charge may be applicable after a particular distance.
- Ride Time Fare -The fare charged on the total time duration of the trip from pickup time to drop time. This also includes driver waiting time before the trip starts, wait time in traffic or at traffic signals during the ride.
- Peak Pricing (if applicable)-Peak pricing is applied on standard fares depending on the time of booking. It is not a fixed charge and varies as per the demand for the cabs in your area.
- Advance Booking Fee ( if applicable)- Advance booking fee is a flat amount charged on all Ride Later bookings.The fee will be added to your ride bill on completion of the trip.
- Access Fee (if applicable)- Access fee is applicable on auto rides. It is a fee charged for availing the Ola platform.
- Convenience Fee (if applicable)- Convenience fee is applicable on Prime Play rides for providing you in-cab entertainment. The fee may vary from city to city. You can check the Total Fare breakup (click on the ‘i’ icon ) for the convenience fee before confirming a booking.
- Airport Charges (if applicable)- A surcharge fee may be charged for airport pickup and drop (depending on the city.)
- Toll and Parking Fee (if applicable)
- Taxes (as per the state taxation rules)

Note - Base Fare, Distance Fare, and Ride Time Fare may vary depending on the demand for cabs during that time and the cab category selected. You will always be informed before you confirm the booking of any fare increase (if applicable).
You can always check the invoice sent to your registered email id for understanding the fare breakup of your ride.")

********************************************************************************...⇄

My conclusions from the conversations with the Ola Representatives, understanding the invoice break up & FAQs posted by Ola in the Ola application are:

1. I have not utilized Prime play services, thus my fares shall not be booked for "Convenience fee" (Rs. 201.13).
2. While booking, it did not show the peak pricing in the application, thus my fares cannot be escalated without my knowledge or as mentioned in the FAQ considered without informing the user (me) prior to booking. (Neither the amount charged for peak pricing is mentioned in my Invoice). If any amount is deducted in this regard, this has not been transparently communicated to the user / rider. Also, the duration, distance & time of travel does not account of any unusual circumstances wherein charges could be escalated.
3. I am confident & sure that the price was nowhere in the range of Rs. 400s or Rs.500s, while booking let alone Rs.751.
4. There is no transparency in the fare charges and I have been charged wrongly for the ride.
5. The ride was within city limits & on a normal day.
6. Further, " Transport Hub Charges" are mentioned to be applicable in special zones like airports in the invoice. Thus, Rs. 40 + GST towards "Transport Hub Charges" is not applicable in this ride (The ride was not made from airport).

Further, the customer support team is treating the customer queries languidly and there is no prompt response / redressal to the issue, the tickets raised were marked closed in the Ola application without resolution.
This is my first experience, wherein there is no transparency in using the Ola app. I would rather be happy to pay a normal taxi driver who would upfront ask me for whatever fare he asks, than be deceived in this manner. The core value of Ola Service is being deviated from.

This was an absolutely unpleasant experience and I am not willing to pay the extra charges imposed without information.

The Ola Customer Support is upfront denying that rates were not modified. The Ola is not providing resoultion to the issue, as promised in their application & is not transparent to their customers.

Hi,
I have taken ride on April 25, CRN[protected]. I was not able to pay online
so I have paid in cash to driver of amount 273/- but still in app it showing as unclear amount.
could you please help me on this.

Hi,
I have taken ride on April 25, CRN[protected]. I was not able to pay online
so I have paid in cash to driver of amount of amount 273/- but still in app it showing as unclear amount.
could you please help me on this.

I have paide the rider in cash...still the fare is displaying in my account

Ola agreed to refund my double credit through UPI on April 7th. But even after several follow ups they are not processing my refund. Email with all details is attached.

I have taken a rental ride from Ola with 2hrs and 20 kms for which I was shown Rs. 479 as base fare. Post my travel I was charged Rs. 1418. They are not providing any particular breakup as well for fare increased with Rs. 777.

Had booked an Ola Auto ride payment method being phonepay. And paid at the end of the ride.
However, the driver said the payment was not reflecting on his app.
Later, he asked us to pay him the ride fare via phonepay.

We were charged twice for the say ride.

Need a refund!

I have taken a ride from Ola Cabs last month. Fare was 650 around, I just booked it through app and when i finished this ride it was 1130.
Anyway i have paid this through AmazonPay
But Yesterday again when i created Ola Postpaid it had again charged 850.
It means fare of ride was 650 and i paid 1900 approx
They are manipulating people and increasing own worth, One of the my friend also having same problem. What is this?
I never recommend to anyone in my friend and family to ride through Ola Cabs.

I already paid the amount to the driver via gpay and after that i see the amount in my postpaid and ola don't even ask to change the payment method and i tried to contact the customer service but later on after so many days i got a call for payment and i explained the executive regarding my issue she said i ll get my refund but didn't recieved any refund and now they are harassing me via on whatsapp daily and giving me threats

Ola automatically put payment method as postpaid without even informing and as i didn't knew about it i went with the ride and at the end the driver make me pay in cash which i did but later on i got to know ola already put the payment method into postpaid now i am forced to pay the fare twice which i don't want as i already did it earlier...

Payments against my rides have been debited from my Ola money but I am being flooded by mails sms messages and even telephone to make payments again I have written mails and tweeted but still I am recovering same messages. In fact Ola has added late fee also
I am very much annoyed and embarrassed because of these uncalled for messages
Have written Ola support email also along with screen shots of payments as is there
In my app
Please ask them to stop it forthwith in fact as I am typing I got another reminder

I have never used Ola postpaid but 500 rs showing as outstanding in my account with 50 rs now added as late fees, getting repeated mails sms to clear dues. When as ask to provide details of trip it pertains to no response. On the given phone number nobody responds.

I booked Ola Cabs from Mumbai to Nashik and back the following day on 1st April 2022.
On 2nd April, after dropping me back, the driver Mohmmad Wasim said he wanted cash payment and refused to accept Ola Money.
I paid the amount.
Later, Ola Money charged the trip fee to my postpaid (which I had not asked or requested for) and now they just keep adding late fees to that amount.
I have mailed Ola thrice so far but the company hasn't responded.
Their Bangaluru office numbers don't work. In fact, Ola doesn't even have a toll free or any kind of customer service number.

I have no idea what to do.
The amount they're asking me now is Rs. 7500.

I came across a cab maruti suzuki swift desire on Kalyan shil road near palava city bridge on 21st april 2022 around 7.15pm, the driver unnecessarily was driving his car very near to other vehicles and overtaking them in a horrible traffic jam. This creates a treat to people driving private cars. The number of the vehicle was MH43 BG2266.

Dear ola team,
On this ride while i selected google pay but the driver not accepting for Google pay when riding auto, so I paid cash amount. On the next ride while i choosing the destination Ola app asking for Google pay for previous ride so I paid in Google pay also. I paid as an double payment .Kindly repay the amount of Rs.153 as soon as possible.

Driver name: Suguramam.M

Thanks and regards
Amrita Sen Gupta