Ola Cabs / ANI Technologies Complaints & Reviews

I am a frequent Ola cab services user and have used the Ola share module as well. Till now I have not faced issues with any driver and was quite content with Ola's services. Today, I booked an OLA under their shared service. This driver not only took his time to come to the pickup point, but insisted on advance payment before being ferried to my location and said that this is the norms of Ola share. I told that I had availed Ola share before also and no driver has asked for the fare payment in advance. No where has it ever been mentioned before that Ola share has an advance payment system.

He kept on insisting and was quite rude in his approach. Fed up with his behaviour, I alighted the vehicle after I repproached him for his rudeness. he came rushing out of the car and charged towards me and was abusive and insisted that I pay up even if I do not avail of the cab ride. I too am quite robustly built and threatened to retaliate and lodge a complaint against him and it is then only that he sped away. I have lodged a complaint with Ola as well but am not sure if they will take any appropriate action against this unruly driver.

I want strict legal action taken against this driver and want OLA to explain how they will ensure such an incidence doesn't occur again with anyone. lest I will take strong legal action against them.

Driver's name: K P Mishra (Mob: [protected]), Datsun Go
City: New Delhi
Date: 23rd April, 2016

Mr. P. Ghosh
Mob: [protected]

Dear operator
Your reply is awaited for april 19 query raised by me regarding collection of Toll charges by your operator from coming from nioda, on the same day when i had gone to noida from other number booking no such charged collected the registered mobile no for that is[protected].
please check and respond other wise i m free to go in the consumer forum for redressal and also complain to delhi government regarding this. please reply.
i m trying to contact but failed.
pankaj

I had booked a cab on 19th of April for 20th april, 7:40pm for my travel to the station as i had a train to catch for 10:00pm form Chennai central. Before 15mins i got a call from the driver stating Sorry Mam ! i am one hour away from you location and i will not be able to reach on time and he requested for the cancellation. I can really understand the driver but i fail to understand OLA as a company .

Customer trusts you after booking a cab. I immediately called OLA so called CUSTOMER CARE (which doesnot care about its customers at all). The customer care representative used his "REHEARSED LINES" - "OHH MAM! so SORRY TO HEAR ABOUT IT", BUT THERE IS HARDLY I CAN DO ANYTHING FOR YOU PLEASE BOOK ANOTHER CAB".

I mean seriously ? this is your CARE FOR THE CUSTOMER? they wanted me to book another cab pay 3X the charges just for nothing but to make profit ? instead of giving me another cab they put an offense against the driver ? why dont they put an offense against themselves as a company as OLA Doesnot have a policy of giving another cab but they surely have a policy for 3X charging the customer. They are never ashamed of charing 1000rupees also for a 20km travel. I really wonder what will happen if the Suresh prabhu gets inspired by their working model. Trains will also start charging like that .

My troubles didnot end there, my friends and i tried to book another cabs and here is what we got, thousands of calls from N number of drivers rejecting the booking as soon as they got to know the drop location. THIS IS THE PROBLEM WITH OLA NOT THE DRIVERS, you dont teach them how to use maps, you dont teach them how to talk, they dont know the routes.. Booking a cab is like fighting for your life, something more frustrating than your daily challenges at office and personal life. You waste an hour of your time if you book OLA.

ATLAST UBER came to my rescue. ELse i would have never reached the station on time and missed my train and OLA would have nothing apart from saying SORRY.

I want to ask OLA, who will pay for the torture from them and the time i wasted in booking the cab and talking to the drivers. ?

Yesterday[protected] I booked OLA cab at 7:30 PM in Kolkata. I received a call from the Driver (Rupak, WB-51B0740, Xcent, [protected]). He told me to pick up within 10 min. But, After waiting about 15 min I got a message that my Trip is completed. I was shocked!!! The Trip is completed without starting!!! I had to catch a train. I missed my train due to this unprofessional behavior of the driver. I registered a complaint to OLA. They said SORRY for the inconvenience and said next time this situation won't happen. But, what about my train missing???

Ola cab number tn 22 cs 7930 picked us from egmore at 9 55 am to t nagar instead of droppong at the specified location in t nagar the driver dropped us in the middle of the road and started speaking in abusive language. He then left collecting the money. So i request you to kindly take necessary action against the driver


With regards

Nadira nishat
[protected]
Chennai

It is fraud concern. I have booked ola cab on 22.04.16 at 18.15 hrs with the rate chart Rs. 7/ per KM from Birati to Bansdroni (kolkata) total 32 km.I reached Bansdroni at 20.00 hrs and the bill was 829/-.Don, t ride ola because you will be cheated like me.My bill no. was CRN[protected]. If I hired West Bengal Taxi, the charge may be maximum Rs.400/.I will go to consumer forum as well as media.

I Have booked a OLA cab to drop me at Mejestic railway station on 22-4-16 and I asked the cab to be reported to my house at 8pm. I received a message that the driver name and the cab detiails.

Driver name : H.Praveen, Mobile No: [protected]

Cab : white indica KA 14B 1123

CRN :[protected]

Last minutes around 7.45pm he cancelled the trip. This is the OLA service to the customer. Please take action against the driver. I am planning to go to consumer court.

Today (22.04.2016) i have travelled from wagle estate thane to vikhroli kannamwar and i have been charged for rs.548/- under the heading of 'peak pricing charges'.
While going to wagle estate from vikhroli this morning, i was charged rs. 180/- only.

This is really pathetic pricing by ola cabs and they are just trying to potray their image as a 'lowest pricing' which is completely fraud ! They are drawing 3 times money under peak pricing and are robbing customers.

I want my refund of rs.360/- coming under excess procing.

After booking a cab on 12-Apr-2016 one nice pop-up message received from Ola App that "Now You have cashless payment option just Try it " then they prompted me to add my money to Ola Wallet, amount got deducted from my account transaction got success through payU gatway but not added to ola wallet due to their technical issues, Ola people confirmed the same when I raised the request and they said to allow some time max 2 business days to resolve the issue. till 10 days no one responding on the issue (Ticket 3403702). Its their service

Yesterday(21.04.2016), i had booked a mini for a pickup from chromepet to srm university and had got the booking confirmed for today's (22.04.2016) trip by 8.30 am.But around 8.15 am i got a message stating that my booking was cancelled because i had not attended any call from the driver, which gave me a shock. When i checked for myself i found that i did not recieve any call from the driver. When i contacted the ola executive, i was informed that the driver will be penalised but what is my condition now?? They did not even arrange another cab for me!! This is the status of an international cab service who dont bother for the consumers. Also it makes me feel to ask for a refund of rs.1000, which i had to spend for my late arrival there.This makes me even feel worse as only yesterday (21.04.2016) i booked my first ride in ola, and that too was worse as i got the message of rs.100 discount only after finishing my ride.

Today i booked ola cab from sector-9, dwarka, new delhi booking no. CRN[protected] & cab reg. no. HR55W8544 of driver no.[protected] & driver name Prince Taneja. please look into the matter. i think they are taking due advantage of ood-even scheme in delhi. please do the needful.

Ola cabs first of all charges 2.6 times charges in peak hours and the driversjust accept a ride and will come upto half n hour late or even cancels after making us wait for long. It's a lot of time waste and theykeep creating inconvenience to riders.Ola auto just stops wherever in the middle and says auto has a complaint can't go further. At night when lady passengers have travelled alone also this happens.Ola company just say a sorry wen u complaint no action is ever taken

Ola share cab was booked by me on 19.04.2016. My booking detail is osn30063315. Fare rs. 161. Driver was sandeep arora contact no. [protected]. Cab no. Hr38v3664.

Today i came to know that fare rs. 161 was deducted from my ola money. I was not aware that the fare has been deducted from my ola money. So this amount of rs. 161 was also wrongly paid by me by cash to the driver at destination. Driver sandeep arora did not inform me that the fare had already been deducted from my ola money. Hence the driver played a foul and cheated with me.

In view of above it is requested to arrange refund of rs. 161 to me and also take necessary action against the driver.

I had booked a cab for wednesday 20th april to travel to station from my house in jp nagar. I got a message 15 minutes prior to the scheduled time at 8.45 pm. The driver details were - ashoka n ([protected]) for the crn[protected]. Silver indica ka02af2896. I got a message within 5 mintues stating that "thanks for travelling with ola cabs.. With bill amount:. I called the driver 3 times but he didnt pick up the call. He later picked up and told that he is not ola driver and his name was not ashoka but raju. He was rude to me and disconnected the call. From true caller app, i could get that the number was that of ashoka and not raju.

I had many luggage and had to travel to catch a train at 10.40. We had to struggle to get another cab as there were not many available at that point of time.

I would appreciate if you could talk to this driver and make sure he doesnt repeat this again. If this continues i will never travel in ola rather take uber / fast track where i have good experience travelling in them. I will also recommend the same to my friends and others and will ask them never to travel by ola if there is no action taken on this driver.

Thanks - sriram

Hi team,

I took an ola cab from( timing 7.37) vani n h sg palya 4th crossi to budigere cross on 17th of april'16.
It takes around rs.800 maximum for this journey approx distance between 41km from pickup point
However, i was charged thrice the amount, driver said rs. 1459.( crn[protected] i was shocked by this,
I called customer care and they said "sir, you please give the amount now, customer care said its peak hour charges.
But actually not peak hour time or not peak hour zone .Customer said that your area in peak hour zone...
Ola people are charging peak time charges without mention in the app while booking a cab. My experience was very sad and they are fraud people misleading common man. Just a distance of 41 km, they charged around 1459rs (2.6times). They at least intimate us this info while calling us. Not only this business mans, many other services doing like this. No control by the govt on their activities. We as indians should share many people and stop this. Please help to common man.

Hi, This is to inform you that on 20th April 2016 I had lots of harassment due to your cabs and drivers first your drivers didn't had license and we're driving in wrong lane
2. They were rude enough to cancel the booking from their end stating book some other cabs,
Why don't you guys just shut down your operations or should we complain it to the Delhi government and pledge to throw away your company out of Delhi and black lost you guys coz your services are pathetic simply terrible and coz of you my business got hampered and I was unable to reach my place on time and from your customer care no compensation no booking bluntly saying I am sorry and book another cab - your company sucks and will also spread it everywhere ask all my friends groups to quit your services and delete the apps we have downloaded

Booked ola cab on 20-Apr-2016 at 6.30 PM and CRN number is[protected].Driver name Lohithkumar and number is [protected]. Tried contacting him and he said he will be reaching in another 5 minutes. After 5 to 10 minutes i tried contacting him and he never received the call.
Around 7.00PM got message from ola cabs saying"Thanks for travelling with ola cabs.Your total bill is Rs123.
If ola cabs cant provide prompt service its better to avoid taking booking, instead of making customers fools. Now without travelling from where that Rs123 amount came. So cab drivers will work according to their will and wish and not according to ola guys. What a pathetic service ola. Will never try your service.
I need your response on this issue and action taken against that driver.

Hi, i would like to lodge a complaint against ola cab driver ajay m, cab number -ka03 ac 8313. He misbehaved with my wife who was travelling in the cab from brigade metropolis to sls sunrise apartment in panathur, bangalore on wednesday evening[protected] at around 6:45pm. Not only that he asked my wife to get down in the middle of the journey. The behaviour of the driver was really ugly and he should be penalised for his act. I would like you to take strong actions against that driver and keep us informed about the action taken against him.I hope you will react and not let him go without penalising him for his act.

There are more than 10 OLA mini cabs available yet there is a surge in pricing, this clearly is not acceptable and should be corrected immediately else we will have to start an online campaign against this.

I have booked your ola cab no white desire tour WB04G5647, driver rajendra on dated 16/04/2016.after showing his name i call him and i asked him how much time you taken to reach my place. he told me 10 minutes.after 15 minutes i call back to him but his phone not connected neither he call back to me within that time. then i cancelled the ride and took another taxi.after that on my half way of drive the driver call me and used rough language and scolded me like stuppied people . is it ola cab service the drivers are used such type of language.please take necessary action against the driver otherwise i am taking legal action. plz cancelled his service in ola