Ola Cabs / ANI Technologies Complaints & Reviews

Hi, today I have travelled by OLA Cab no. HR55X7913. Name of cab Driver is Ravi Kumar. While I was dropped at my location at Udyog Vihar Phase-4, Gurgaon, half hour after my drop i realised that i left my small bag containing my lunch box and other docs.I immediately called the driver who picked up my phone and acknowledged that he has bag with him & asked me to come to shankar chowk with extra charges to collect my belonging.I double confirm with him that I will be there at shankar chowk in next 5 mins, and he acknolwedged that he will wait. When I reached there, to my surprise i could not find him there and when i called him, he said he has left & will never give my bag & challenged me to file complaint & behaved ill.Pl look into it or otherwise i will have to lodge complaint.

OLA Cab is not trying to help people, rather they are cheating with there fancy techie words.
Problem no. - [Ola Support] #3302643
i took a ride with OLA where i was charged, way beyond the estimated amount. I had to fight for the same with them to get back my money on over charging due to wrong routing & driver's discretion.
I was given a coupon of rs 200 which was not getting applied during my rides and my coupon got expired.
Now after 20 Days of my complain raised i am given a "Gesture coupon of 200, of my own money" pathetic & ridiculous.
OLA is simply trying to loot money from there own people.

Dont go with ola cabs, they are not good in services, yesterday[protected] i have booked a "ola" cabs for my relative from tambaram to chennai airport at pick up time 3.45 am, i got one ola driver "muthamil v ([protected])" number through message, i called his number at 3.45 am he picked the call and said am waiting out side the station, i said we are train we will reach 5 to 10 minits, he siad ok, but with in 10 minits he cancelled the booking through the ola apps without informing me!, i am so disappointed, then i have went out the station search some taxi,
Finaly i spoak one taxi driver at the time he got a call from customer whome he is waiting for pickup, he not pick up the call instead he barging with me the amount of fare (300), i said ok with that cab because running out of time to catch the flight...
I think the most of the "drivers" are doing the same things. If you trust them, they’ll ditch you in the worst situation you can ever expect.

Hi,

Today morning around 8.53am i used ola cabs in bangalore and they have charged 1.6x surge pricing against karnataka govt directives. Details are as follows:
Bill details
Base fare ₹40

Distance fare for 29.15 km ₹174.9

Ride time fare for 84.1 min ₹84.1

Peak pricing 1.6x ₹179.4

Total fare ₹478.4

Service tax (5.6%)
₹26.79

Swachh bharat tax (0.2%) ₹0.96

Sub total ₹506.15

Rounding down
-₹0.15

Total bill
₹506

Best regards,
Raman.

I booked a ola cab on 24th april at 4pm for going to friends colony, n, delhi from mayur vihar -1 n. Delhi. It is about 9.5 km only but i was charged rs.215/- which is very high. I never expected this. This is cheating.
Bsbahkl
Mob [protected]

Respect sir
I have a Ola cab name of sarthi tours and travels. Ola having a lots of payment issues they not pay me from last one month. I complaint about this but no respond. If any one have any idea please revert me. They are treat like uguly people, I don't know how to complain and they have any responsible person to solve it. Give my money I want to stop Ola. Uber is most better than Ola about money.

I left my phone in the car. I tried calling my phone several times and it kept ringing and i didn't keep my phone in silent. It's a micromax canvas hd colors mobile and it's model is a116. I would much appreciate it, if the driver
Named xavier driving a white indica (Tn-38bz5655), would deliver the mobile to me right away!!

Taxi for sure drivers through Ola cab service are pathetic.. They only want to cover their counts for a day in any way by wasting our time.. This is d third such incident that I had faced. The drivers do all d drama of not finding d pick up location even after explaining d location multiple times keeping them online.. And in d end, they make an excuse of not finding d location cancel d booking. We wasted half an hour of our time because of this. As a suggestion, get little strict with them and cancel the number of counts in a day system that is there. Really pathetic service so far.. Kindly improve ur services for better business cause there was a time when I only preferred Ola.. But I guess I should not prefer this service anymore nor should ask others to do so.

I booked a cab from Kashmiri Gate (Delhi) to Greater Noida. The driver was driving very negligently, over speeding and trying to overtake other vechiels. Even after my repeted repress he did not listen me and at lat we met with an accident.
Story still does not over after all these the driver asked me to pay the travelling charges.
I called ola many times but the haven't pikked up my call even.
ANI Technologies Pvt....

I took a cab from thoraipakam to pallikaranai today. it was 7.5 km with 20 mins travel time.they charged Rs344 which was 2.5 times higher than what i use to travel. i called the customer support and asked for clarification.They are informing that if there is any demand for the cab during peak hour travel then customer is suppose to pay 2.5 times higher.If there s no cab available then its expected to reject the booking from ola side...Ola s making huge money by cheating customers with these types principles. Total cheaters.

25 Apr, 2016

03:50 PM


₹756

CRN[protected]


Thanks for travelling with us, Bipin Kumar


Ride Details

Raveesh
You rated


35.84 km 64.22 min


Mini - White Verito


03:59 PM Gangamuthanahalli, Karnataka, India
05:03 PM Eden Rock Apartments, Yellappa Chetty Layout, Sivanchetti Gardens, Bengaluru


Bill Details
Base Fare for 30 km


₹499


Distance Fare for 5.84 km


₹75.92


Ride Time Fare for 64.22 min


₹64.22


Total Fare


₹639.14


Service Tax (5.6%)


₹35.79


Swachh Bharat Tax (0.2%)


₹1.28


Sub Total


₹676.21


Toll/Parking Fee


₹80


Rounding Down


-₹0.21


Total Bill


₹756

The driver has taken extra 125 for toll at the airport from me. though the charges are already in the bill
please refund me the 125 charges
take action
rgds
bipin
[protected]

Dear sir

This is the complaint against the surge prices or peak time prices levied by ola cabs in hyderabad.

We are noticing that they are continuously charging 3 times to the regular fares even in the normal morning times, and tugging the customers.

I have attached a snapshot of their app, where they charged us 2.5 times, which is a regular process for them and collecting huge amounts from the customers

Thanking you

Dear Sir

we are trying to book a cab in ola from ameerpet to secunderad,

and we noticed the serge in the price of the cabs, which is coming very frequently now a days, whether the demand is there or not.

this is not the first time, we have got such surge prices.

we have attached a picture of the pricing given by ola app for your reference.

kindly persue the matter and do the needful, so that we can get the cabs at regular fares and have a good service

thanking you

R Sukumar

I had a drive from indira gandhi airport to laxminagar, where the driver charged rs.150/- for parking which was irrelevant since i had to wait for 25 min for getting the cab and still walked some distance for getting the cab. I think its totally irrelevant to charge rs.150/- for parking.Dis-satisfied with the services of ola cabs and needs further improvement.

I have used ola cab services, trip invoice no. Crn[protected] by micro category car no. Dl-01rt9309 timing 8:49 am from sarita vihar, delhi to vasundhra. I got a bill of rs.613/- which was paid as rs. 599 amount by ola money and rs.14 by cash. I was shocked to see that out of rs. 613/-, ola cab has charged rs. 285/- on toll tax and other taxes which the driver had neither paid anywhere nor the receipt of the same is being provided in my invoice. The bill was too much as per my estimated amount shown in fare estimate before ride. I also asked ola by email about the break up of rs. 285/- charged as toll taxes & other taxes, to which they are silent till now. I request you to kindly take up the matter, so that innocent consumers don't get caught in these type of frauds.

Crn[protected], dated 18 apr - charged approx rs.160 for a travel distance of 4 to 5 kim from hpcl petrol pump (Adjt to ashok hotel), delhi to yusuf sarai, delhi rs 160 (Sedan)
Crn[protected], booked on 19 apr for ride on 20 apr - no info about driver & veh details and were recd at 15 to 20 min before. Driver did not contacted and says your mob is switched off. After contacting, though he said he will be reaching pick up point, did not come & stayed at gate (Security allowed him after my intervention). Non-co-operative, arrogant and says if you do not want he will cancel and go. It is for flight catch from crossings republik to delhi airport in the early hours 0300 hrs.
Crn[protected], 24 apr 2016, 1216 hrs - driver took the booking and later says location is wrong, he will take longer time, advised to go to app and cancel booking by mentioning "mood changed' which is not right. He will be penalised, in case he could not perform. Unilaterally cancelled booking from driver side.

I have booked cab on 23rd april 8pm from east tbm railway station to kovilambakkam, and they have charged multiply of 3 times with normal charge and stating that this is the peak hour charge. Really dont know what they meant peak hour charge.
Is this is a good way of earning money from people i never recommending ola, also they are providing coupons also not usable for advertisement purpose only sending some unworthy coupons they are cheating people pls be aware

On 24-Apr-2016 1:45 Pm, I booked a Ola micro and traveled from ghaziabad to old Delhi. After reaching there, driver informed me that the charge is Rs 404. I paid in cash to him.When I went through the bills of my ride, I found that Rs. 100 was charged under the State Tax/MCD charges.While the actual toll charged by the Uttar Pradesh government for a taxi crossing over from Delhi is Rs. 60, the cab operator has been charging higher.Ola is nicely bluffing customers.

On 16-Apr-2016 09:44 am, I booked a Ola mini and traveled from Saligramam to Triplicane. After reaching there, driver Manikandan informed me that the charge is Rs.184. I paid in cash to him. My mobile was on low battery. After the my customs at my destination, I charged my mobile. I got message that the amount Rs.184 had been paid from my Ola money account. After reaching back my home, I have given rating as 1 star and explained the incident and requested Ola to return the money to my Ola money account.

Till now I did not get the money. Since there is no way lodge a complaint in Ola mobile application, I am lodging it through website. Kindly look into the matter and arrange to return the money to my Ola money account.

Thanks

Sathyanarayanan Raghunathan
Mobile: [protected]

I booked a mini car in ola cab app, tata indica car no:ts7ub 4648,
From yeshoda hospital somajiguda-- jamai osmania, (Near by ramnagar gundu)

Exactly 10 km,
He charged rupees 407
., which is more than 200%, as rates given in ola website.. Pplz take an action, atleast help others

Date of booked :[protected]
Time: around 6pm
Booked by: moddula veerababu
Tirupatirao.[protected]@gmail.com...