Ola Cabs / ANI Technologies Complaints & Reviews

Yesterday i booked ola cab for sitapura (Jaipur) from lata circle (Jotwara circle, jaipur). And they have charged from me 542 rs for just 19.47km far destination. The service was ridiculous. The driver came 30 min late after my booking. It was okay, but on the way he literally refused to put on ac saying i dont have much petrol. It was my exam and i reached late just because of their service. According to the driver i had to pay 2x fare i dont know why!! I am writing this because i want my cash back and for that if i have to go to other sources like consumer court, i"ll choose this instantly if i don't get my money back.


Mohit upadhyay
[protected]
New delhi

Dear sir

This is the complaint against the surge prices or peak time prices levied by ola cabs in Pune.

We are noticing that they are continuously charging 2 times to the regular fares even in the normal morning times, and tugging the customers.This is when there is an availability of cabs showing in the area.

I have attached a snapshot of their app, where they charged us 2.5 times, which is a regular process for them and collecting huge amounts from the customers

Thanking you

The driver Akbar Seikh charged me Rs100/-for Airport parking. After I boarded the ola share cab, I paid him Rs 140/-as my share fare instead Of Rs136/-and my ride was started.Then after reaching the exit he forced me to
to pay Rs100/-more for parking, though I boarded my cab within a minute it came to me.
He didn't informed me about the charges at time of boarding the cab and argued that it was implied that passenger has to pay the airport parking fee. It was not his duty to inform me.
Didn't expect such discrepancies from Ola..being a frequent user.
Hemant Banthia
banthia.[protected]@gmail.com

On Apr 26, 2016 12:19 PM, "Ola Share" wrote:
26 Apr 2016
11:43 AM
Logo

₹136.00
OSN35937981
Thanks for traveling with us, Hemant Banthia

Ride Details


AKBAR SEIKH
You rated

Share - white Swift Dzire

11:43 AM Unnamed Rd, Netaji Subhas Chandra Bose International Airport, Dum Dum, Kolkata, West Bengal 700052, India
12:19 PM Harayana Sweets, Kankurgachi Kolkata West Bengal India
Bill Details
Base Fare
₹107.31

Peak Pricing (1.20)x
₹21.46

Total Fare
₹128.77

Service Tax (5.60%)
₹7.21

Swachh Bharath Tax (0.20%)
₹0.26

Sub Total
₹136.24

Rounding Down
-₹0.25

Total Fare
₹136.00

You saved ₹71.0 on this ride with Ola Share.

Have queries or complaints?
Find support for this booking.

Payment
olacabs olacabs olacabs olacabs olacabs olacabs
Paid by Cash mone
₹ 136.00

For the T&C and fare details click here

For assistance, reach us at
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support.olacabs.com[protected]

On 26 April 2016 (yesterday) at 10.40am at Taramani link road toward Vijaya Nagar, Velachery Chennai, your driver car regn no. TN 22 DB 9121 (see photo also) was seen at front of my car, fighting with another taxi after stopping his car. Obstructed my road passage for a minute and was manhandling the other taxi driver through the window, presumablyto settle for nuisance enroute.
Dangerous and violent in stopping way to my car. Caused traffick block.
Discard this car driver.

I have been receiving messages that I have a driver working under me, but I don't. I am a normal customer of Ola. I have been receiving messages that a driver named ANIL KUMAR with his Car UP14FT1764 is working under me, but I have no idea who he is. Please look into it so that I don't get any further annoying messages regarding the issue. I have attached some screenshots of the messages that I have been receiving.

Ola Share is a disaster.

I am riding Ola shared cabs for last 3 weeks and each time I get a delayed pick up.

But today I got the worst from Ola share. Below are the details.

I booked the cab on 9.57 am this morning and I got the details of the cab. I was waiting for the cab to pick me up. i was also tracking the ride. After around 20 minutes, the cab reached near my location and I called the cab. The driver replied that he already has picked up someone else and going to some other place.
I raised a complain against the driver through Ola App. At that point, I was not able to cancel the cab as it was showing an Ongoing Ride. Consequently, I could not book another cab. Because the status was reflecting as Ongoing. So, I had to take the public transport to reach office. By the time I reached office, I noticed that Ola Money worth INR. 87/- has been deducted from my account. No, I also got a mail from Ola Support that they are taking necessary actions against the driver and also they have refunded the Ola Money. But when I checked the Ola Money balance, I got INR. 19/- only.

So, in the total trip what I got from Ola ?
1. An unprofessional driver who even does not know whom he is supposed to pick up.
2. A lot of harassment and a missed meeting
3. A false statement from Ola regarding my Ola Money Balance.

Shame on you OLA.

The service is tollally nonsense.
After booking specifically for airport from jalahalli cross,
On arrival of the taxi ka13b8507 - the diriver refuses to go to airport.

None of your sms give any help number - this is another blunder by ola.

To add salt to injury - instead of compensating for your non-sense service, i have been debited a sum of rs.92 - crn no[protected].

We expect ola to work with some sense of responsibility.

The other references are
1. Crn[protected]
Driver raju
Vehicle - silver indica - ka 13b 8507
Date of travel - 27.04.16
From jalahalli cross to bangalore airport

Required to be done.
1. Sack such type of drivers.
2. Always provide help numbers in all your sms.
3. Remove the debit made by you.
4. Compensate for your and your driver non-sense and suffering by me

I booked an ola kaali peeli today from Phoenix lower parel to mulund west via eastern express highway. It charged me Rs. 580 and no bill was given. A cab without ac is charging me this huge amount. Have you lost it? Stop looting people. Below are the details.

Say Ola to your driver Riyazuddin shaikh ([protected]) for KRN[protected]. Kaali Peeli MH01BD2085. No change or low on Cash? Recharge Ola money NOW. More: http://bit.ly/1B2Mhho Please add Rs. 10 as convenience charge to the fare amount.

Booking reference no-'crn[protected], driver-'shashikant kamat, white sail odo1j3422. I am your regular customer.On my way back home from office, i hsd bòoked tge ola as usual and was waiting gor almost 5 mins
I phoned the driver and he informed me that he will be reachong eithin 3 mins . After slmost 6 mins, i again phonef thr drivrr and found his line engaged. After trying gor some time i hot his line and came to know that he had gone in the wrong route and so have cancelled the booking. I was surprised to hear this. How could he cancel my booking?Subsequently i got a call from your customrr.S careto confirm the csncellstion but i responfed thst i have not csncellef the bòoking. But surptised to get a sms immefiatrly stating that since tthey receivred no response, they havr csncelled my booking. How csn a reputed service of yours make such a mistake. Please investigate thre matter snd let me know tje reason for duch injustice of the driver. This will durely spoil your reputation.

Today morning 26th april 2016 i booked cab 3 times . But 3 times driver deliberately cancelled the booking . When contacted driver venkatrao(Crn[protected] & raju(Crn[protected] crn[protected] they are denied the duty & stating that they are not interested.

When contact ola customer care there is no proper response from them. Due to this unethical behaviour of ola customer care & driver i lost credibility in front of my own family members.

The incident happened on 26th April. I had pre-booked an ola cab on 25th April (evening) for 5.30 am, 26th April as I had to catch a flight at 8.00. I stay in Noida and I had to travel to international airport, gurgaon to catch the flight (it takes around an hour to travel from my house to the airport).

At 5.20 am, Ola automatically cancels my booking and I get a text message saying- we have cancelled your cab as there are no cabs available. I called the call center and checked but no could offer no alternate. It was 5.45 am. I had nobody at home to drop me to the airport, there is no public transport available at that time of the day, and no other cabs were available nearby. After frantic attempts of over half hour, I managed to find an uber. But it was too late. The flight had left by the time I reached the airport.

I have been taking early morning flights and have been booking ola cabs in advance for 4 years now, so I was confident that the cab would arrive on time like always. But this incident had left me totally bitter towards ola.

Ola is to be blamed for the missed flight and the client meeting I had to miss because of the same (the consequences of which have been very bad and have resulted in mental harassment). Therefore, I would want to get compensated for the amount I had spent on booking the flight (as for the mental harassment, it can't be reversed and I plan to avenge for that by never ever taking an ola for any purpose).

I hope the issue will be resolved and I shall be refunded the required amount.

Flight charges- 5547
Details: 9 W -336, Delhi- Mumbai, 8.00-10.05 am

Hi, today I have travelled by OLA Cab no. HR55X7913. Name of cab Driver is Ravi Kumar. While I was dropped at my location at Udyog Vihar Phase-4, Gurgaon, half hour after my drop i realised that i left my small bag containing my lunch box and other docs.I immediately called the driver who picked up my phone and acknowledged that he has bag with him & asked me to come to shankar chowk with extra charges to collect my belonging.I double confirm with him that I will be there at shankar chowk in next 5 mins, and he acknolwedged that he will wait. When I reached there, to my surprise i could not find him there and when i called him, he said he has left & will never give my bag & challenged me to file complaint & behaved ill.Pl look into it or otherwise i will have to lodge complaint.

OLA Cab is not trying to help people, rather they are cheating with there fancy techie words.
Problem no. - [Ola Support] #3302643
i took a ride with OLA where i was charged, way beyond the estimated amount. I had to fight for the same with them to get back my money on over charging due to wrong routing & driver's discretion.
I was given a coupon of rs 200 which was not getting applied during my rides and my coupon got expired.
Now after 20 Days of my complain raised i am given a "Gesture coupon of 200, of my own money" pathetic & ridiculous.
OLA is simply trying to loot money from there own people.

Dont go with ola cabs, they are not good in services, yesterday[protected] i have booked a "ola" cabs for my relative from tambaram to chennai airport at pick up time 3.45 am, i got one ola driver "muthamil v ([protected])" number through message, i called his number at 3.45 am he picked the call and said am waiting out side the station, i said we are train we will reach 5 to 10 minits, he siad ok, but with in 10 minits he cancelled the booking through the ola apps without informing me!, i am so disappointed, then i have went out the station search some taxi,
Finaly i spoak one taxi driver at the time he got a call from customer whome he is waiting for pickup, he not pick up the call instead he barging with me the amount of fare (300), i said ok with that cab because running out of time to catch the flight...
I think the most of the "drivers" are doing the same things. If you trust them, they’ll ditch you in the worst situation you can ever expect.

Hi,

Today morning around 8.53am i used ola cabs in bangalore and they have charged 1.6x surge pricing against karnataka govt directives. Details are as follows:
Bill details
Base fare ₹40

Distance fare for 29.15 km ₹174.9

Ride time fare for 84.1 min ₹84.1

Peak pricing 1.6x ₹179.4

Total fare ₹478.4

Service tax (5.6%)
₹26.79

Swachh bharat tax (0.2%) ₹0.96

Sub total ₹506.15

Rounding down
-₹0.15

Total bill
₹506

Best regards,
Raman.

I booked a ola cab on 24th april at 4pm for going to friends colony, n, delhi from mayur vihar -1 n. Delhi. It is about 9.5 km only but i was charged rs.215/- which is very high. I never expected this. This is cheating.
Bsbahkl
Mob [protected]

Respect sir
I have a Ola cab name of sarthi tours and travels. Ola having a lots of payment issues they not pay me from last one month. I complaint about this but no respond. If any one have any idea please revert me. They are treat like uguly people, I don't know how to complain and they have any responsible person to solve it. Give my money I want to stop Ola. Uber is most better than Ola about money.

I left my phone in the car. I tried calling my phone several times and it kept ringing and i didn't keep my phone in silent. It's a micromax canvas hd colors mobile and it's model is a116. I would much appreciate it, if the driver
Named xavier driving a white indica (Tn-38bz5655), would deliver the mobile to me right away!!

Taxi for sure drivers through Ola cab service are pathetic.. They only want to cover their counts for a day in any way by wasting our time.. This is d third such incident that I had faced. The drivers do all d drama of not finding d pick up location even after explaining d location multiple times keeping them online.. And in d end, they make an excuse of not finding d location cancel d booking. We wasted half an hour of our time because of this. As a suggestion, get little strict with them and cancel the number of counts in a day system that is there. Really pathetic service so far.. Kindly improve ur services for better business cause there was a time when I only preferred Ola.. But I guess I should not prefer this service anymore nor should ask others to do so.

I booked a cab from Kashmiri Gate (Delhi) to Greater Noida. The driver was driving very negligently, over speeding and trying to overtake other vechiels. Even after my repeted repress he did not listen me and at lat we met with an accident.
Story still does not over after all these the driver asked me to pay the travelling charges.
I called ola many times but the haven't pikked up my call even.
ANI Technologies Pvt....